Customer Reviews for U-Haul Moving & Storage of Park Hill

2,726 comentarios

4800 Colorado Blvd   Denver, CO 80216

(303) 800-4814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 800-4814

4800 Colorado Blvd
Denver, CO 80216

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Really good service

CARLOS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer D. 
Rating:
5.0

Customer did not leave a comment.

Olivia G.  |  First Impressions 
Rating:
5.0

Excellent service! Thank you.

Alexandra O. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

I really appreciated the help the worker provided me, five stars for her excellent help..

Ruthie R.  |  Overall Experience 
Rating:
1.0

Truck was dirty. Stunk as well. Windshield was full of died bugs. Asked to have them clean it, was told they don't have time to clean it. Then got over charged 30 dollars. Place is a joke

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

Mikayla H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie P.  |  Overall Experience 
Rating:
3.0

Overall good service.

geneva R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alan N.  |  Overall Experience 
Rating:
5.0

Great people and very nice

Refugia R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heidi D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Thank you all, for your commitment to, awesomeness! Storing my furniture, clothes and whatnots, with you, we're awesome! However, as much as I enjoyed the visit, I choose not to live with you, any more, lol. I've been blessed with my own place ,now after three years! I'm enjoying my new home so much. If ever, I choose to store anything again, you will be the first to know! Thank you so very much, for the time spent storing with you, all, U-Haul!

Nellie C.  |  Overall Experience 
Rating:
2.0

Van had trash in the cargo area. No one walked me through the checkout or check-in. They charged me for fuel even though I added 2 gallons of gas to replace the 26 miles I had driven. They charged me for 3 additional gallons after I had already left. Just a scam to make an extra $15. Not the end of the world but seems pretty desperate for a 1 hour van rental driving 26 miles. Poor customer service and basically no communication.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Alissa C. 
Rating:
3.0

I asked to move the ramp to a different angle and they assured me that I will be fine at this angle backing off my car. I asked again because I knew it was a bad angle they then acted like I was complaining and rude so I went with it. I backed up until it started to drag on the ramp scratching the bottom of my BMW. Then I said see this angle is bad. I then got out the truck raised the ramps myself and pulled forward to a better angle. I then backed off without touching. They never apologized and acted like I was crazy for not wanting to have the bottom of my car drug across the ramp.

KOLTAN S. 
Rating:
5.0

Great

Robert B. 
Rating:
5.0

Thank you for your service.

CLAUDIA Z. 
Rating:
5.0

Customer did not leave a comment.

YONG SAN C. 
Rating:
5.0

Very helpful. Thank you

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Deanna S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
5.0

Special thanks to Whitney for being so nice when handling my move-out!

Emily R.  |  Overall Experience 
Rating:
5.0

This is a great location. Always great customer service, never a long wait in line. Even though I live 5 minutes from UHaul at 615 South Havana, I drive 8 miles to 4800 Colorado Blvd because the customer service here is always great! The employees are competent, the parking lot and vehicles are well organized and well kept.

SPENCER T. 
Rating:
3.0

Good facility but no elevators for second level storage I didn't have a first level storage I had a second level storage and lifting the heavy stuff up the stairs was a bit of an issue there were no dollies available also could not find a bathroom in there store was neat and clean staff was there to help one questions were asked. Need more storage amenities in there the day I went Saturday was a pretty busy day and it was hard to get the flatbeds to move your stuff off the truck small wait a lot of sharing. Other than that good storage location easy to find I feel it's fairly new I don't remember that being there and affordable. I did have issues with the u-haul app when trying to check the truck in the app kept closing it wouldn't allow me to check the truck in or upload my pictures.

geneva R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sunni G. 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Best Uhaul experience I've ever had. Short wait, fast service, friendly and knowledgeable staff. Well done!

Joseph H. 
Rating:
5.0

Extremely helpful staff. General Manager Ben H. and his team are easy to work with. Bravo!

David D.  |  Overall Experience 
Rating:
5.0

A Ok!

PHILLIP A. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane S. 
Rating:
4.0

Customer did not leave a comment.

TYKEISHA S.  |  Overall Experience 
Rating:
5.0

Great staff.

MICHAEL J. 
Rating:
3.0

Customer did not leave a comment.

Joya H.  |  Overall Experience 
Rating:
3.0

Staff were friendly and clearly explained everything. Truck clearly has significant transmission problems. It shouldn't have been rented out as-is, and can calmly say I won't be using U-Haul again. Home depot is closer, easier to schedule with, and their trucks have never given me problems while I'm realizing that U-Hauls always do... Truck also was below Empty on the fuel tank. They promised to reimburse me for putting up to $42 into the tank. What a sloppy way to do this... Did you want me to look at the transmission too?

CHARLES C. 
Rating:
5.0

Staff very friendly and helpful. Manager Ben when approve and beyond to help us! Will always use this location from now on

Cameron A.  |  Overall Experience 
Rating:
1.0

The employees don't know what they're talking about. This location failed to deliver equipment and notified me less than 24 hours before I was supposed to pick it up and then basically told me that I was screwed and should look elsewhere. They charged me for the equipment that I had already paid for*** on the card that they took for "incidentals" after confirming that it wouldn't be charged until the equipment was returned and only for damages.

SHIONAJ M. 
Rating:
5.0

Customer did not leave a comment.

Isaiah L. 
Rating:
5.0

Customer did not leave a comment.

Theron B. 
Rating:
4.0

Truck wasn't clean that well, dirty inside and bugs on window.

DANIEL LEE B. 
Rating:
5.0

Customer did not leave a comment.

david h.  |  First Impressions 
Rating:
2.0

Your employees don’t wear mask and are not accommodating at all

Madison R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAUREN L. 
Rating:
5.0

Great solution! Everyone was friendly and professional! Thank you!

Patricia J.  |  First Impressions 
Rating:
5.0

I just dropped off the equipment. I did not have to go inside the office

TOMMY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Very helpful, flexible and courteous.

Natalie P.  |  First Impressions 
Rating:
5.0

Nothing. The staff here was incredibly awesome and very helpful. Our experience at 2000 W Colfax Ave location was so poor we were on the verge of not even renting a storage locker with uhaul, but the 4800 Colorado Ave completely saved our experience.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Derick R.  |  First Impressions 
Rating:
4.0

Great experience!!! The front staff was amazing at getting me accommodations.

Karla N.  |  Overall Experience 
Rating:
5.0

Drop off was excellent and fast

Jenna W. 
Rating:
5.0

I was stranded in Denver and needed a rental ASAP. I showed up to the location and I was out the door with a truck within 15 minutes. The woman was fast and very helpful. The same goes for the drop off today.

JEREMIAH J. 
Rating:
5.0

Get better security so vehicles/trailers don't get stolen.

JASON B. 
Rating:
5.0

The GM is awesome and very accommodating.

VANESSA O.  |  Overall Experience 
Rating:
4.0

Truck was not fully cleaned. All windows were dirty / smudged. Maintenance light for tires was on. The team was very accommodating and easy to work with - I appreciated their service.

Matthew H. 
Rating:
5.0

Ben was very helpful

BRAIN B. 
Rating:
4.0

Customer did not leave a comment.

Dane H. 
Rating:
4.0

Customer did not leave a comment.

Tony L.  |  Overall Experience 
Rating:
4.0

The size of the units is really small compared to what they tell you will fit - a 5x10x10 is supposed to fit a 1200 sqft home - NO WAY! Use caution when choosing your unit. Other than that, all went smoothly for the most part.

Stacey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
1.0

I was driving a 10' truck from Colorado to idaho and nearly blew up the transmission because there was NO TRANSMISSION FLUID. I had to fix the truck myself as I was stranded on the side of the highway with no service in the Rocky Mountains. I will never rent from uhaul again. ( only reason I used in the first place is my truck was broken into in Colorado and unable to drive)

JONATHON C. 
Rating:
3.0

Keep up the good satisfaction!

ANGELA R. 
Rating:
5.0

Staff was super helpful. Craigles and Benjamin and another young woman helped a ton.

Bryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Very pleasant,knowledgeable and efficient. I'm sorry I don't remember all their names. They are all assets to Uhaul.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Everyone was extremely helpful! I went a couple days early to get boxes and realized that the truck I ordered would be too small. The person working showed me inside two sizes and was happy to change to another size. Pick up and drop off was very easy.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
4.0

Store was clean and well maintained. Staff was great. The neighborhood was sketchy as it gets. You should fence in the property.

Todd W. 
Rating:
5.0

Great staff. Knew what they were doin in and outside. Keep up the great work

DONNA V. 
Rating:
2.0

I used the early pickup service. Log on with my cell phone- 30 minutes to get approval. 2) the lock box where my key was located, the lock was old and the code didn't work unless you tweaked the last two letters which I found out after the business open up with the help of attendant, another 30 minutes later. By the time I received my vehicle I was hour and half passed my pick up time and the equipment (blankets and dolly) wasn't in the vehicle when I arrived at my location to move my family. No I would not recommend Uhaul at this time.

Ronald L. 
Rating:
4.0

Have better pricing

Rhonda T. 
Rating:
5.0

Customer did not leave a comment.

Mallory M.  |  First Impressions 
Rating:
5.0

Ben and his staff was almost and very good with customer service made me feel welcome. Thanks team😉

TYKEISHA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

I appreciated the professionalism and the prompt service. It was a great experience. Thank you.

MARCELINO M. 
Rating:
5.0

Great experience highly recommend!!

Douglas K. 
Rating:
3.0

They charged me for appliance dolly that they didn't have one and they substituted a smaller dolly but charged me for the appliance dolly

Julie P. 
Rating:
1.0

Customer did not leave a comment.

Joel H. 
Rating:
1.0

They were still taking money out of my account after I have been gone for two months I called to let them know about that . The employee hung up in my face then 8 minutes later she proceeded to be just another month's rent out of my account again after I told her I didn't owe her for the last two payments they just took. I kept calling trying to get a hold of a manager they wouldn't would not put a manager on the phone. I finally got ahold of . someone at corporate and said they sent the message to the manager who never called I actually got in my car and go over there myself to get ahold of he says he's put the money back on my card but so far haven't showed up I'll give it a few more days and then contact the lawyer I will never recommend or ever use you all again and I usede you all 3my whole life renting trucks I Won't Go Back

laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina G. 
Rating:
4.0

Wish there was more exterior access

scott h.  |  Overall Experience 
Rating:
5.0

I was given a run around that day at other uhaul locations close by, but katie? I think was her name. She really excelled at her duties from the paperwork to taking charge and helping me with the trailer. Stellar team you have, and the place was so clean and he area with ac was nice and comfortable.

JAIME O.  |  First Impressions 
Rating:
4.0

The ladies that helped me were extremely efficient and very o top of everything.

Lance K. 
Rating:
5.0

If a pickup location doesnt have the equipment that was reserved (e.g. furniture dolly), someone should call in advance just to let me know so I can build in time to seek it at another location.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
3.0

Driver side headlight was not working. But the staff are great and the quick service wonderful.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Chinbundo O.  |  First Impressions 
Rating:
3.0

Customer service was jacked, they had attitudes and didn't know difference between a cargo trailer (closed) and a utility trailer, then decided to argue with us saying we were wrong...

KEITH M. 
Rating:
5.0

You guys are doing okay

ILMAR K. 
Rating:
5.0

yes that was the dirtiest truck ive ever rented. i had to stop and clean it to drive it safely. i took pictures to time stamp it, nothing had been cleaned. i have cancer and am disabled. i felt because i had to reschedule twice that i got a dirty truck. i saw the manager around the truck several times before acquiring it and he is very aware of my disabilities. it felt personal i know none of his trucks go out like that. HHes always on top of things so i dont feel it was carelessness.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Kirby M. 
Rating:
5.0

Customer did not leave a comment.

theresa c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam V. 
Rating:
4.0

The truck I ordered had the converter stolen from it and they didn't have the same size so they gave me a bigger truck for the same price. Also gave me a $260 discount.

Renee F. 
Rating:
1.0

1. I asked someone at your 800 # about the specifics of the moving pads. He assured me that they were quilted pads, not blankets. I was very excited to hear that. I ordered 2 dozen from you website. When I picked up the truck there were no pads inside. I asked you representative if I could get some. When he returned he had two bags of pads. I could see that it was just blankets. I asked about quilted pads. He said this is all we have. Disgruntled, I left. When I got home there were only 5 pads in each bag. So I called the Park Hill location, explained the shortage to the man, he then put me on hold for 25 minutes. Stressed to my limit I call back, twice. Both times there was someone picked up the phone and promptly hung up. So the next day I call in again. Multiple times on the phone with several poorly trained individuals. Finally I get a hold of someone who was both kind and had some common sense. She said she was sorry and would reimburse me for the the missing blankets. (I could go on for hours) 2. When I got on the highway and at 75 mph the hood blew up so I could not see. It was your benefit that I was at the time calm cool and collected. Saving my life and your truck. Pulling over to the side of the road I saw that obviously nobody bothered to attach the hood latches. Damages adverted. Again, I can go on and on. I believe that U-Haul owes me a 50% minimum refund. I will be happy to publish this publicly.

Ron E. 
Rating:
5.0

Customer did not leave a comment.

Marcus D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy D. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Outstanding!!! Between ben and the girls amazing !!!!

elena S. 
Rating:
5.0

Customer did not leave a comment.

Tyanna S.  |  Overall Experience 
Rating:
5.0

Great check in and drop off

Alec K. 
Rating:
5.0

Customer did not leave a comment.

Byung K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

RYAN S. 
Rating:
4.0

This place is extremely, extremely well run. The only issue I had were some very sketchy individuals hanging around the storage facility entrance. However, I know the staff is doing what they can to deal with them. I saw the staff kicking people out and issuing threats to call the police, etc.

Jonathan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

I LOVE the U-Haul Park Hill location and it’s staff!!! As moving is stressful, Benjamin and his team makes sure you have everything you need to make your move easier. I will always refer U-Haul as a preferred choice

Kendrall S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
3.0

Our vehicle broke down and this location wouldn't assist us until we made a reservation by calling the 1-800 number! It took waiting on the phone 20 minutes before we could get a reservation. I will say that the phone representative was very helpful and pleasant to work with.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
4.0

Everyone was so helpful!

Joya H.  |  First Impressions 
Rating:
4.0

The individual who serviced my contracts at the location was very professional and absolutely stunning. She was friendly and courteous. I would also like to thank the quick response and professionalism of the manager who helped my daughter and me get to the storage unit after hours.

PHILIP W.  |  First Impressions 
Rating:
4.0

Your location is a challenge, both the nature of the area and the ability to easily turn in to your lot, or out. However, you facility is clean and well organized. Your staff are all exceptiona

william L. 
Rating:
3.0

I had to wait on the phone for 45 minutes to complete the phone checkout (after-hours at 8 pm). The checkout process froze right after confirming images. Then when I returned it, I was unable to load the new mileage and gas level images - again the system froze.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

LOUIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERLINDA H. 
Rating:
5.0

Customer did not leave a comment.

Desmond F. 
Rating:
2.0

While the office personnel were very friendly, they did not seem well trained and took longer than I've experienced at other U-Haul locations. The trailer I rented had missing and broken lashing anchors on two sides.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

Darrell E. 
Rating:
1.0

Inspect your tires before giving them to customers who are driving across the country. I rented a trailer and the tire shredded on the interstate. This is just lazy and extremely dangerous. Someone could get killed.

TREVOR P. 
Rating:
5.0

Customer did not leave a comment.

GRAHAMHARWOOD N.  |  Overall Experience 
Rating:
5.0

This was the best U-Haul experience I've had in 30 years. Everyone was pleasant efficient and eager to please. Check out in return was painless and I didn't have any surprises. That I paid less than I anticipated.

John H. 
Rating:
4.0

Much better experience than in the past!! I was helped immediately upon arrival. I wish I had the name of the guy who helped me because he was fantastic and deserves to be recognized. He hooked up the trailer for me and I was on my way really quickly.

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
3.0

The card system was a bit more complicated to use after hours and wasn't informed that the loading dock doors would be non operational. Was informed that the lock was a zip lock only to find out that it wasn't. Luckily I was able to get ahold of the employee to correct this in time before they closed. I would suggest to have security on the premises as during move-in, there were alot of shady people around. (I.e. a guy was in a truck driving in circles in the parking lot/loading dock and yelling at himself). Alarms would randomly go off as well??

Mary Anna T.  |  First Impressions 
Rating:
5.0

Great staff.

VANESSA O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Take me 2 minutes to return the rental

Josue C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

Austin M.  |  Overall Experience 
Rating:
5.0

zero time to return truck

Ray S. 
Rating:
4.0

Customer did not leave a comment.

wanda C. 
Rating:
5.0

I could go on and on and it’s all based on customer service and special info by Whitney! I’ve been in the customer service industry for decades . This location is very lucky to her by their side. I haven’t even used the truck or storage yet so I’ll get back to you with an online review again-probably with very positive comments. Thank you!

K a.  |  First Impressions 
Rating:
5.0

Now this location knows how to give great customer service!!!

Mark J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick M.  |  Overall Experience 
Rating:
4.0

Didn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.

scott h.  |  First Impressions 
Rating:
5.0

Excellent service at every point of contact. Thank you!

Brian D.  |  First Impressions 
Rating:
5.0

Absolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.

karl k.  |  First Impressions 
Rating:
5.0

The staff was so helpful! I def recommend this place.

Barierane A.  |  First Impressions 
Rating:
1.0

Bad customer service

Kevin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  Online Move In 
Rating:
5.0

I like the cleanliness, security, nice staff, carts, and the included lock.

Brandyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelli A.  |  Overall Experience 
Rating:
5.0

Cindy was an excellent customer service rep. She was super helpful and kind. She made sure I walked away with what was best for me. I had reserved a 20’ truck, but since there wasn’t one in stock, she upgraded me to a 26’ truck at no extra cost and even threw on a dolly. I appreciated that, and for that reason, I would absolutely recommend this location.

Blayne B.  |  Overall Experience 
Rating:
5.0

Great staff

Julius V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID W.  |  Overall Experience 
Rating:
5.0

Benjamin was extremely helpful and kind. He hooked me up with the best offers and made sure I was well taken care of. Excellent service.

Blayne B.  |  First Impressions 
Rating:
4.0

A better explanation or signage for what causes the alarms to go off would be great. Even when I checked in properly, walking down the aisle of my unit set off the alarm. Added to my anxiety and ultimately my decision to move out.

Julia J.  |  Overall Experience 
Rating:
5.0

As before; U-HAUL magnificent staff provided the best customer experience and help make my move efficient and stress free. Shoutout to Ben, General Manager of the U-Haul Moving & Storage of Park Hill for his tremendous help

Kendrall S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Belen C.  |  First Impressions 
Rating:
1.0

It was almost impossible to get anyone to end my storage and cancelled the unit the same day that I turned in the trailer that I rented. I called and cancelled the unit 2 weeks before it was due.

Frank c.  |  Overall Experience 
Rating:
1.0

I was moving all of my personal belongings into a storage unit. The original storage unit that I ordered online was shown to me when I arrived to look at it. It was an "example space" the rep told me. Then, a few minutes later a different representative came and took me to my actual space... which was WAY, WAY, WAY smaller than the size that they had showed me before. I asked why is this space much smaller? The rep said "Oh! You weren't looking at the arrows on the floor!" Nobody told me about any arrows on the floor in the example space I did not have very much time, because I was moving the very next day, and I had limited money... As my children and I would be homeless for the next three months, so of course I could not "ask for a larger space, for more money". The result?? I had to throw out 1/3 of my furniture that I had been collecting furniture for 30 years. I had to throw out my bigger furniture in order to fit into you guys as much smaller space. I did not have time to sell my furniture, instead. You guys did the old "Bait and Switch" on me. I'm going to make sure that the better Business bureau is contacted regarding this. I also lost all of my furniture, because apparently U-Haul doesn't care that and we were in the midst of a pandemic, and me and many other people lost every job they had. There were priceless items in that storage space my children's baby items, hundreds of books that I collected over the years, and I'm 49 years old I had journals back from the time I was 17 years old that were thrown out. I was glad that U-Haul kept my items as long as you guys did. My financial situation is slowly turning around, but right now, I can't afford to pay anything except my rent, which is exorbitant. Also, you U-Haul must hire better customer service people. The few I spoke with made it clear that I was not going to get anywhere with them, so I stopped answering when I did not recognize a phone number.

Vera J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rosa F.  |  First Impressions 
Rating:
5.0

Super easy and convenient experience. I made a big move and had too many work supplies to store in a much smaller apartment than previously had. The facility was extremely well maintained, but most importantly, the process was a breeze from start to finish.

Andrew G.  |  First Impressions 
Rating:
5.0

I ordered online but when my husband went to move stuff in he decided it was too small. So they let him get a bigger one. But he forgot to ask for climate control and had to go back the next day to change again. No hassles, no extra fees, they let him change and I really appreciate that.

Kathryn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

noemi z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard w.  |  First Impressions 
Rating:
5.0

Easy quick friendly service.

CONSUELA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry M.  |  First Impressions 
Rating:
5.0

The staff was incredibly friendly and helpful!

Emma C.  |  First Impressions 
Rating:
5.0

Overall a great experience and friendly staff

Seth F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacob K.  |  Overall Experience 
Rating:
4.0

The access code that was emailed to me did not work. However, I used a swipe card that I had from another unit I had at the building and it let me in. But then when I unlocked my new storage room, the alarm went off. It was annoying but I was glad the alarm didn’t continue for more than a minute or so.

JENNINGS M.  |  Online Move In 
Rating:
2.0

There is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.

Zach K.  |  Online Move In 
Rating:
5.0

Had gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transition

Josue H.  |  Online Move In 
Rating:
5.0

Athena was very helpful. She demonstrated a genuine Interest and made us feel very valued. She answered all of our questions, in a timely manner, and took her time to see if there were any other future needs. Athena is a great example of what an excellent customer experience should always look like!

Michael Jordan G.  |  Overall Experience 
Rating:
4.0

So far so good. Would be better with elevators.

James C.  |  First Impressions 
Rating:
4.0

The female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them all

STEPHEN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keilah C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Mimi was super polite and made my experience exceptional.

Renae H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert L.  |  Overall Experience 
Rating:
4.0

Very helpful and understanding

Laura G.  |  First Impressions 
Rating:
4.0

Service and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I’d be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not “excellent” but I didn’t want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.

Talitha M.  |  First Impressions 
Rating:
5.0

The staff were great and made moving feel easier :)

Kiohona B.  |  First Impressions 
Rating:
1.0

I couldn’t get into my the uhaul place with my access code and there isn’t any help at all !!! I’ve been calling for 2 days and no answer.

Alexandra F.  |  Online Move In 
Rating:
5.0

The workers we very professional and easy to speak with and showed us around th

Dildred C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jameta B.  |  First Impressions 
Rating:
5.0

Staff are professional and friendly. They go out of their way to be helpful.

JOHN S.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly!

DWAUN D.  |  First Impressions 
Rating:
5.0

Everyone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!

GLENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F.  |  First Impressions 
Rating:
5.0

It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!

JESSICA W.  |  First Impressions 
Rating:
4.0

Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.

Cindy E.  |  Online Move In 
Rating:
5.0

Thank you

Tina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike D.  |  First Impressions 
Rating:
5.0

Katie was SOOOOO helpful and had amazing customer service well worth noting!!!

alicia s.  |  First Impressions 
Rating:
5.0

Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.

Russell M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

Excellent customer service very helpful and exained everything very thoroughly

Matthew G.  |  First Impressions 
Rating:
5.0

Very impressed and was willing to be flexible with my request

Nick M.  |  First Impressions 
Rating:
5.0

The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.

Mark G.  |  First Impressions 
Rating:
5.0

great storage place

Daniel S.  |  First Impressions 
Rating:
5.0

The staff rocks!!!

Kevin T.  |  First Impressions 
Rating:
4.0

Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper

martin c.  |  First Impressions 
Rating:
5.0

My situation was complicated. They helped me work it out. I was very satisfied.

Mary J.  |  First Impressions 
No reviews have been submitted for this location.

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