Customer Reviews for U-Haul Moving & Storage of Park Hill

159 comentarios

4800 Colorado Blvd   Denver, CO 80216

(303) 800-4814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 800-4814

4800 Colorado Blvd
Denver, CO 80216

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Once again, you guys are outstanding!

ILMAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M.  |  Overall Experience 
Clasificación:
4.0

Didn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.

scott h.  |  First Impressions 
Clasificación:
5.0

Excellent service at every point of contact. ¡Gracias!

Brian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayden K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

You guys are all Awesome! The procedure is really well thought out, fast and easy. Keep up the good work!

ILMAR K. 
Clasificación:
5.0

Absolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.

karl k.  |  First Impressions 
Clasificación:
5.0

The staff was so helpful! I def recommend this place.

Barierane A.  |  First Impressions 
Clasificación:
1.0

Bad customer service

Kevin R.  |  First Impressions 
Clasificación:
5.0

Pick up was fast and convenient. Very friendly people to deal with. Drop off was a snap. Had to wait on wife for 20 minutes because I thought it would take longer.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Gas tank was only 1/4 full and I wasn't told. Didn't occur to me to look - I thought it would be full - so could have run out of gas. Luckily I noticed before that happened. So either rent trucks with full tank or note to customer if there isn't much in there... Otherwise, though, everything was great!

Anne M. 
Clasificación:
5.0

Fast friendly service. Great facility.

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRAHAM S. 
Clasificación:
5.0

Very helpful on information on what pull trailer to use on towing a vehicle.

LAWRENCE S. 
Clasificación:
5.0

The truck tended to bounce alot while traveling, maybe needed shocks.

NICHOLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B.  |  Online Move In 
Clasificación:
1.0

Truck was disgusting inside. Warning lights on dash said service deterrent system. Engine in truck felt as if it was pulling or lagging. Tried calling location multiple times but never got an answer. Staff at that location is never friendly. I hate hate hate using this location. Will not be returning to location let alone uhaul because of this experience.

Victoria G. 
Clasificación:
5.0

I like the cleanliness, security, nice staff, carts, and the included lock.

Brandyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelli A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA M. 
Clasificación:
5.0

Gracias

CLAUDIA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE P. 
Clasificación:
5.0

Cindy was an excellent customer service rep. She was super helpful and kind. She made sure I walked away with what was best for me. I had reserved a 20' truck, but since there wasn't one in stock, she upgraded me to a 26' truck at no extra cost and even threw on a dolly. I appreciated that, and for that reason, I would absolutely recommend this location.

Blayne B.  |  Overall Experience 
Clasificación:
5.0

Every time I got a uhaul no matter if different location they are very efficient and very friendly will rent again from them (my go to guys) I will give them a 100 points instead of five Thank you again

darlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD R. 
Clasificación:
1.0

What kind of a business calls their customers angry and freaking out over the fact that their product is being used. Poor communication skills between everyone who works there. When I rented the truck on tuesday I told her I would have it back Thursday or Friday at the earliest. All morning Wednesday the u-haul manager/ employees are calling me over and over. Leaving voicemails in my voicemail and my emergency contacts acting like I was in the wrong for having the truck. What kind of a business freaks out on the customers for using their service? What kind of business is blatantly rude to their customers. I have the voicemails to prove it. I hope you read this ASAP BEFORE YOU LOSE MORE CUSTOMERS!

JACK C. 
Clasificación:
1.0

Staff and manager were unwelcoming, rude and I had to ask repeated questions regarding pick up of a vehicle, that should have been casual explained. If time was not of the essence, I would definitely have taken my businesses to Budget or else where. Poor customer service reflects on my poor customer experience.

PATRICK E. 
Clasificación:
5.0

Great staff

Julius V.  |  First Impressions 
Clasificación:
5.0

Great staffing - very helpful

Julius V. 
Clasificación:
5.0

My check out process regarding my $100 refund was a nightmare. I was on the phone for 2 hours HOLDING on 3 different phone numbers because no one would transfer me to a supervisor and one representative HUNG UP ON ME after a 30+ minute hold when I requested to speak to a supervisor. It was the WORST customer service phone experience I've had with Uhaul and I've been using you since the 90's. It makes me not ever want to use y'all again if there's a chance I have to CALL customer service for support. Your hood times are ridiculous and telling your employees to NOT transfer to supervisors is sickening. When someone wants to speak to a manager THEY SHOULD BE ABLE TO!!! And then the computer system was trying to charge ME an additional $44 when I returned the truck and I was on time, I OVERfilled the gas tank more than I was supposed to. I had to fight with so many of your phone reps , after finally answering after 30+ minute holds, to get my refund. LIVID!!!!

THULE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark Edward T. 
Clasificación:
1.0

I rented the truck for 4 days. Within the first 48 hours, after driving all night customer service was calling, texting, and emailing at 8 AM asking when the truck will be returned. They also were delegating which location it had to be returned to. When I rented the truck we were informed we could choose the locale that worked best for us. I was appalled that being up for two days driving this was the customer service extended. Never again.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W.  |  Overall Experience 
Clasificación:
5.0

Benjamin was extremely helpful and kind. He hooked me up with the best offers and made sure I was well taken care of. Excellent service.

Blayne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB G. 
Clasificación:
4.0

A better explanation or signage for what causes the alarms to go off would be great. Even when I checked in properly, walking down the aisle of my unit set off the alarm. Added to my anxiety and ultimately my decision to move out.

Julia J.  |  Overall Experience 
Clasificación:
5.0

the location is great -corporate uhaul is my issue. I couldnt get ahold of anyone for hours.

CASEY M. 
Clasificación:
5.0

I'd recommend this location because they were the most helpful Uhaul place i've ever been. It's just in an unfortunate part of town... not their fault. The truck smelled like smoke and the flipdown cupholder didn't work.

THOMAS H. 
Clasificación:
5.0

Nothing good people professionalism was present.

JOHNNIE N. 
Clasificación:
5.0

As before; U-HAUL magnificent staff provided the best customer experience and help make my move efficient and stress free. Shoutout to Ben, General Manager of the U-Haul Moving & Storage of Park Hill for his tremendous help

Kendrall S.  |  First Impressions 
Clasificación:
1.0

*****WARNING****DONT USE UHAUL****** I made a reservation for a truck and a unit with a free month. When inpicked up the truck I was told to have it back early for another person's reservation. I agreed with the stipulation that I would be able to move into my new unit and have 24 hour access with the additional 10 dollar charge. I was not given any unit and the reservation for it was never acknowledged, though the truck reservation was. Not having the unit to move my stuff into, it became impossible to empty the truck for return at the previously agreed time. Location was terrible as they knew prior to me renting the truck that I could only have it back at the agreed time with the unit to move into. The employees at this location did not honor the reservation for the unit thereby breaking the agreement to have the truck back early. Then these employees called and left threatening messages, charged me 400 dollars for the truck rental, and I did not receive a free month. In fact, I was "flagged" and not allowed to rent a unit at all there, information discovered when I brought the truck there to unload. The whole process took days and was a nightmare I wont soon forget. Sadly this is not the first incident I have had with uhaul.. the last time I used uhaul I was charged for having the truck for 4 days when I had it for only 24 hours. I had to pay the bill on this before renting the truck for the above mentioned nightmare. I had no choice or I wouldn't have been able to save my stuff. It's funny the focus was on the past truck rental and current truck rental, and nothing was even mentioned of my reservation for a unit I needed to unload the truck that, again, was the agreement before picking up the truck. My other nightmare with uhaul is when my wife tried to have a hitch installed on loo ur SUV and was charged $200 and the job was never done. Okay, it happens right? What shouldn't have happened was the refusal to refund us our money for NO work done and took us over 5 weeks of fighting to get our money back. I WILL NEVER USE UHAUL AGAIN AND I SUGGEST NO ONE DOES AS WELL BECAUSE: IF YOU USE UHAUL, THEN YOU WILL LIKELY EXPERIENCE ONE OR MORE OF THE FOLLOWING: -NO ACCOUNTABILITY -NO MANNERS -NO ETHICS -MAKE THREATS TO CUSTOMERS -DONT LIVE UP TO THEIR END OF CONTRACTS -OVERCHARGE -CHARGE FOR NO WORK -DONT HONOR RESERVATIONS -BULLY YOU INTO PAYING MORE THAN EXPECTED -AND IM SURE THERE IS MORE.. THISNIS JUST WHAT I EXPERIENCED

Ryan K. 
Clasificación:
5.0

The employee Benjamin Holen was amazing. He made me feel so welcome. I do have to say this location had a horrible loud alarm that kept sounding while we were there. That needs to be changed.

JADE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Belen C.  |  First Impressions 
Clasificación:
5.0

The people were friendly, helpful & efficient.

SALVADOR E. 
Clasificación:
5.0

Process was extremely easy and seamless.

Kayleigh M. 
Clasificación:
5.0

Great

Robert B. 
Clasificación:
1.0

It was almost impossible to get anyone to end my storage and cancelled the unit the same day that I turned in the trailer that I rented. I called and cancelled the unit 2 weeks before it was due.

Frank c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

The Colorado location was absolutely wonderful. However, I visited the Buckley location the day before to pick up more boxes and it was the worst experience I have had with a retail company. That store made me feel like I wasn't a person because I am in a wheelchair. Like because of my disability they don't have to treat me with respect because I don't matter enough. It was a horrible and absolutely hands down the worst experience ever! Especially since the manager of that location didn't do anything about it and actually seemed like he condoned the behavior. I have the whole interaction/incident on camera because my dash cam recorded it all but he refused to even look at it. I had called the corporate office about it and they just took down notes and said someone would contact me about it. Well no one has called me about this and it has almost been a week. I am almost starting to believe that your company just doesn't care about how your employees treat your customers or what kind of drugs they do on the clock. Please remember that this was the store off of Buckley road in Aurora CO, not the Colorado Blvd location.

Dayne C. 
Clasificación:
1.0

I was moving all of my personal belongings into a storage unit. The original storage unit that I ordered online was shown to me when I arrived to look at it. It was an "example space" the rep told me. Then, a few minutes later a different representative came and took me to my actual space... which was WAY, WAY, WAY smaller than the size that they had showed me before. I asked why is this space much smaller? The rep said "Oh! You weren't looking at the arrows on the floor!" Nobody told me about any arrows on the floor in the example space I did not have very much time, because I was moving the very next day, and I had limited money... As my children and I would be homeless for the next three months, so of course I could not "ask for a larger space, for more money". The result?? I had to throw out 1/3 of my furniture that I had been collecting furniture for 30 years. I had to throw out my bigger furniture in order to fit into you guys as much smaller space. I did not have time to sell my furniture, instead. You guys did the old "Bait and Switch" on me. I'm going to make sure that the better Business bureau is contacted regarding this. I also lost all of my furniture, because apparently U-Haul doesn't care that and we were in the midst of a pandemic, and me and many other people lost every job they had. There were priceless items in that storage space my children's baby items, hundreds of books that I collected over the years, and I'm 49 years old I had journals back from the time I was 17 years old that were thrown out. I was glad that U-Haul kept my items as long as you guys did. My financial situation is slowly turning around, but right now, I can't afford to pay anything except my rent, which is exorbitant. Also, you U-Haul must hire better customer service people. The few I spoke with made it clear that I was not going to get anywhere with them, so I stopped answering when I did not recognize a phone number.

Vera J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura E.  |  Online Move In 
Clasificación:
4.0

The manager took very good care of me, I appreciated that!

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa F.  |  First Impressions 
Clasificación:
4.0

I had called the night before to the after-hours customer service who told me I could drop my equipment off anywhere. I returned my equipment to the closest location to me but was informed by staff there that it *had* to go to a location very far away through heavy inner-city traffic. This was frustrating, though the staff at both drop-off locations were very friendly.

Jordan M. 
Clasificación:
5.0

Super easy and convenient experience. I made a big move and had too many work supplies to store in a much smaller apartment than previously had. The facility was extremely well maintained, but most importantly, the process was a breeze from start to finish.

Andrew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Everything was great. The staff was very friendly and helpful.

DANIEL R. 
Clasificación:
5.0

I ordered online but when my husband went to move stuff in he decided it was too small. So they let him get a bigger one. But he forgot to ask for climate control and had to go back the next day to change again. No hassles, no extra fees, they let him change and I really appreciate that.

Kathryn D.  |  First Impressions 
Clasificación:
5.0

Your service is great love it

MARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

noemi z.  |  First Impressions 
Clasificación:
5.0

The overall service was exemplary to say the least. But the period that is used to prepare incoming trucks seems to take precedence over everything else ,so in turn customer service takes a back seat. NOT GOOD.

AKBAR Y. 
Clasificación:
1.0

Charged me for an additional day when the truck was returned before the due date and time. Trying to scam customers.

Andrew S. 
Clasificación:
5.0

Great service picking up!

Jose H. 
Clasificación:
1.0

El cliente no dejó un comentario.

SELENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
5.0

Easy quick friendly service.

CONSUELA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MERANDA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry M.  |  First Impressions 
Clasificación:
4.0

Keep up good service!

ANGELA R. 
Clasificación:
1.0

I was given the wrong ball mount for my trailer. They hooked it up without telling me or even noticing. It was basically dragging on the ground. It is really unsafe to send people off like that and it put me a day behind schedule because I had to wait for uhaul to open the next day, get the correct ball mount, then unmount the trailer and remount it to the new one. I also had to purchase two ball mounts due to this error. And I paid for furniture pads which they did not give me.

KALI M. 
Clasificación:
5.0

Very helpful in providing the correct parts for hitch and securing trailer.

MATTHEW T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD L. 
Clasificación:
3.0

Your after hours return web site could be simpler the office people should help you set up your account at the time of the rental if they know your going to return the rental after hours. Took about 45 mins to go through all the stuff on the web site

CHARLES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
1.0

Your movers were a no show and it has caused significant negative personal and economic impact. I am engaging in broad remedial actions against your negligent business unit as you read this, including 22 negative reviews posted forever online about your www.movinghelp.com scam. I have also reported this malfeasance to the appropriate regulatory bodies including the US Department of Transportation and Colorado State Attorney General's office.

Eric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAP L. 
Clasificación:
5.0

The staff was incredibly friendly and helpful!

Emma C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RANALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER W. 
Clasificación:
5.0

Overall a great experience and friendly staff

Seth F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED H. 
Clasificación:
5.0

Please bring back the Rollie skateboard dollies

TONALLI D. 
Clasificación:
2.0

they have to many businesses located at this site. The person handling the lease of the truck is great very helpful but he is expected to take on to many roles.

Raul A. 
Clasificación:
2.0

Not realizing the gas tank wasn't full when I picked up the truck (the gauge wasn't clear to me if it was full or an eighth under full), I then filled the truck at the end of the day. When I picked up, I took a photo of the tank and submitted it with the pre checkout like I was texted. Honestly, it was a long day and I was tired, so remembering that the tank may or may not have been full wasn't on my mind when filling. The person I dropped off too said it wasn't a problem and I would be credited the extra. The credit didn't appear. I called in and was told nothing could be done. This is frustrating. If it was overfilled by a gallon, I wouldn't care, but this was 5 gallons extra. Otherwise, everything else about the experience went well.

Garrett V. 
Clasificación:
5.0

Yes the night time manager Athena was outstanding and a true professional

FREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA L. 
Clasificación:
3.0

It would have been nice to have the truck and trailer at the same location so I didn't have to drive all over wasting time that I could have been loading. I had to wait in line for 45 minutes at the second location.

TROY R. 
Clasificación:
4.0

The access code that was emailed to me did not work. However, I used a swipe card that I had from another unit I had at the building and it let me in. But then when I unlocked my new storage room, the alarm went off. It was annoying but I was glad the alarm didn't continue for more than a minute or so.

JENNINGS M.  |  Online Move In 
Clasificación:
2.0

There is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.

Zach K.  |  Online Move In 
Clasificación:
4.0

We did a self drop off after hour

MING C. 
Clasificación:
5.0

Had gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transition

Josue H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter W. 
Clasificación:
2.0

Inside store was clean and in great condition. The outside parking area is not fenced and there were homeless and other unfortunate souls wandering through the lot. We watched a drug deal happen in the lot when we returned the truck after hours. The van we rented had a mostly clean interior, except for some trash in the doors. It ran without any problems. The outside was beat up and dented. The online check in with the app was slow and cumbersome and it took over an hour to check out our van at the U-Haul store.

Patrick S. 
Clasificación:
5.0

Athena was very helpful. She demonstrated a genuine Interest and made us feel very valued. She answered all of our questions, in a timely manner, and took her time to see if there were any other future needs. Athena is a great example of what an excellent customer experience should always look like!

Michael Jordan G.  |  Overall Experience 
Clasificación:
5.0

Just have more gas in the vehicle when renting out.

TERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE H. 
Clasificación:
5.0

Ubox had a hole in it. Team did a good job putting together a solution to fix the issue but could have been avoided before the moving help team even came with it.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten G. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan C. 
Clasificación:
5.0

Staff was very friendly and helpful. Trailer was clean!

NANCY D. 
Clasificación:
5.0

Female clerk was extremely helpful ND assisted me very professionally.

FLOYD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
4.0

So far so good. Would be better with elevators.

James C.  |  First Impressions 
Clasificación:
5.0

My only complaint is I was 2 hours past my return time. A agent from this location called me when I was expected back. I shared with her what had caused me to miss my return time. I shared with her I needed 2 more hours to return my vehicle. I was emailed a copy of my bill. Here is the complaint. I was charged for another 24 hour period. This is a very expensive 2 hours. I hope that local uhaul agents have some discretion that perhaps it would show good customer relations and not charge me for another full day. I have used U-Haul for a good many years. I ask that you reconsider the extra full day charge. Thank you. Wendell R Rogers III.

WENDELL ROUND R. 
Clasificación:
4.0

The female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them all

STEPHEN K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendell P. 
Clasificación:
2.0

I drove about 20 miles to where I was loading the rental trailer. After loading, I noticed one of the trailer tires looked visibly low. 5 miles from any gas station I had to drive to a gas station and get air for the tire. It was on 10 psi before I filled it up.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

Ben was great! He helped out with all of the installation of the trailer! We couldnt have done it without him

CHRISTINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keilah C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie G. 
Clasificación:
5.0

Everything was good, clean, and ready to go. Kind staff.

MARGARITO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

Mimi was super polite and made my experience exceptional.

Renae H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renae H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
3.0

This location was assigned to me when I specifically asked at my pick up to be able to choose. The representative I spoke with said they had issued my truck to someone already and would issue a $50 to my credit card upon receiving the equipment. I have not received any credit and my husband nearly missed his flight because we had to take it out of the way.

MADISON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY S. 
Clasificación:
3.0

Will not use U-Haul again, and will STRONGLY recommend that family/friends not do so either.

Susan K. 
Clasificación:
4.0

Very helpful and understanding

Laura G.  |  First Impressions 
Clasificación:
4.0

Service and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I'd be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not "excellent" but I didn't want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.

Talitha M.  |  First Impressions 
Clasificación:
5.0

The staff were great and made moving feel easier :)

Kiohona B.  |  First Impressions 
Clasificación:
1.0

I couldn't get into my the uhaul place with my access code and there isn't any help at all !!! I've been calling for 2 days and no answer.

Alexandra F.  |  Online Move In 
Clasificación:
5.0

The workers we very professional and easy to speak with and showed us around th

Dildred C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jameta B.  |  First Impressions 
Clasificación:
5.0

Staff are professional and friendly. They go out of their way to be helpful.

JOHN S.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and friendly!

DWAUN D.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!

GLENDA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin C.  |  First Impressions 
Clasificación:
5.0

Excellent thoughtful staff! Compassionate and problem solvers as well as very professional.

Nina F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIND P.  |  Overall Experience 
Clasificación:
4.0

The new management and staff has greatly improved my experience at this location.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindstrom M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  First Impressions 
Clasificación:
5.0

It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!

JESSICA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R.  |  Overall Experience 
Clasificación:
4.0

Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.

Cindy E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila H.  |  First Impressions 
Clasificación:
5.0

Gracias

Tina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Francsico S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayla M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D.  |  First Impressions 
Clasificación:
5.0

Katie was SOOOOO helpful and had amazing customer service well worth noting!!!

alicia s.  |  First Impressions 
Clasificación:
5.0

Very impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!

Kendrall S.  |  First Impressions 
Clasificación:
5.0

Everyone working was super helpful and friendly.

Carrie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rene l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBIN R.  |  Overall Experience 
Clasificación:
5.0

Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.

Russell M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H.  |  First Impressions 
Clasificación:
2.0

There were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1.5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.

Kathlyn S.  |  First Impressions 
Clasificación:
1.0

The initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!

Janie F.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service very helpful and exained everything very thoroughly

Matthew G.  |  First Impressions 
Clasificación:
4.0

The one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.

Otto N.  |  First Impressions 
Clasificación:
3.0

The staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).

Nicole M.  |  Overall Experience 
Clasificación:
1.0

I have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with Uhaul

Carol C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edlin O.  |  Overall Experience 
Clasificación:
5.0

Very impressed and was willing to be flexible with my request

Nick M.  |  First Impressions 
Clasificación:
1.0

Been nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.

Lane W.  |  Overall Experience 
Clasificación:
5.0

Even though he was alone on a Saturday super busy He still give me a good attitude very helpful

Ana A.  |  First Impressions 
Clasificación:
3.0

B

Tyree W.  |  Overall Experience 
Clasificación:
5.0

The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.

Mark G.  |  First Impressions 
Clasificación:
5.0

Thank You UHaul!

Kathryn O.  |  Overall Experience 
Clasificación:
5.0

great storage place

Daniel S.  |  First Impressions 
Clasificación:
5.0

Wonderful customer service

Alyssa H.  |  First Impressions 
Clasificación:
5.0

Very well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Gracias

jennie c.  |  Overall Experience 
Clasificación:
5.0

Thank you uhaul. Thank you to every employee that assisted me today.

Kathryn O.  |  First Impressions 
Clasificación:
1.0

45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.

Grace H.  |  Overall Experience 
Clasificación:
3.0

Personnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!

Janie F.  |  First Impressions 
Clasificación:
4.0

Please call me (720) 474-5694 cell ask for cisco

Francsico S.  |  First Impressions 
Clasificación:
5.0

Jordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.

Brea H.  |  First Impressions 
Clasificación:
5.0

The staff rocks!!!

Kevin T.  |  First Impressions 
Clasificación:
5.0

The gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay wel

tonya e.  |  First Impressions 
Clasificación:
5.0

Na

david p.  |  First Impressions 
Clasificación:
4.0

Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper

martin c.  |  First Impressions 
Clasificación:
5.0

My situation was complicated. They helped me work it out. I was very satisfied.

Mary J.  |  First Impressions 
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