Customer Reviews for U-Haul Moving & Storage of North Canton

2,506 comentarios

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

(330) 818-7403

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
1.0

Uhaul is a scam piece of shit company, whatever you anticipate to pay, double it.

JOSEPH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and the facility was clean. It made storing my furniture pleasant.

Tabitha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOGAN P. 
Clasificación:
5.0

Staff was very patient and polite. Will definitely be using uhaul again in the future

John M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

I had to drive 50 miles out of my way to get the truck, then I got a text saying it wouldn't be ready until an hour later. Went to the storage unit and I can not Get into my unit only during business hours. My code doesn't work, unloading took a very long time due to the location of unloading docks. I got a text to drop the truck somewhere else and I called and refused to do it. Gas is 5 dollars a gallon and giving MORE mileage is not a reimbursement to transport your truck to and from my scheduled pick up and drop off. I have called Uhaul and they said they can't do anything!

David S.  |  Online Move In 
Clasificación:
2.0

Quoted price at reservation was almost half of what was charged when I picked up the truck. I was told, the girl that quoteded you was new and made a mistake. I'm sure they didn't properly try to deceive me but was updating none the less. Then they added insurance when I declined it, my bad for not reading the contract closely before I signed. The business had no remorse for any of their mistakes. Would not recommend this location and also read before you sign and get a printed estimate/ quote when making reservation.

Verle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

I loved the process using my cell phone to receive and drop off the truck after hours. It's good to know that anyone can order a truck anytime as long as you have a mobile phone. ❤️it!

Angela J. 
Clasificación:
3.0

El cliente no dejó un comentario.

larry S. 
Clasificación:
5.0

Staff was great. Every time I needed help they were right on it!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
4.0

Customer should be allowed to use back door too as some units are close to back door.

Amir I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
4.0

The pick up location and attendant we're great. The on-line check in did not work at all. Very frustrating.

David T. 
Clasificación:
4.0

I can't believe the price per mile has increased. Due to the increase in gas, I might as well buy my own truck now.

Dawson F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

It was very busy first thing in the morning. A line had formed prior to even opening at 7am! But once the doors opened, the one person working was extremely efficient with everyone. I was last and saw the employee have to deal with complete and utter morons with such grace, I was in shock. Really just wonderful place!

KAYLEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT J. 
Clasificación:
5.0

No suggestions for improvement come to mind at the moment. The overall experience was excellent from the time I made the reservation to the time I turned in the keys. And the staff was pleasant and helpful.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lollie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane O. 
Clasificación:
4.0

Reduce the mileage percent…… $.79 Per MILE??? I filled it back up and I understand wear and tear….but $.79???? I used it JUST 5 hours… $.49 is a fair price

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
5.0

The self return app did not work well. It kept timing out.

Richard E. 
Clasificación:
5.0

Was originally supposed to pickup at amoco location- no one was there, no answering the phone was a terrible experience, called the 800 number and was directed to the whipper location who were great.

Amanda P. 
Clasificación:
5.0

The girl knew her stuff, she knew what she was doing. She was helpful and very nice.

Debra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA G. 
Clasificación:
5.0

Associates were very friendly, knowledgeable, and professional. Facility was very well-run and conveniently located.

David M. 
Clasificación:
5.0

I don't remember the nice lady's name at checkin, but she was the best. It was Memorial Day and she was as positive as can be to be at work at 0830. She's a keeper

Dan C. 
Clasificación:
5.0

I was literally gone less than 5 mins with thr trailer and was only refunded half my money

CHEZARAYE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy N. 
Clasificación:
5.0

Staff was great

Tyler T. 
Clasificación:
4.0

The right turn signal diddnt work on the trailer we rented and they didnt have any replacent lights or trailers so we had to take it as it was. Make sure u have thise types of replacements on hand.

Adam W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
5.0

The motorcycle trailer ramp needs to be about a foot longer every bike I've tried to trailer on your trailers it scrapes the bottom when I'm putting them on the trailer and I'm not even on the bike also none of the lights worked on the trailer that I rented.

SEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI C. 
Clasificación:
3.0

Employees are super friendly

Melanie H. 
Clasificación:
3.0

Website needs to be more clear when changing a customer's pickup location. My original one-way rental pickup was changed to another location over an hour away. When viewing the order online it still showed original pickup. you had to click pickup details to see the change. Telephone confirmation was not a help either because they just announce themselves as "Mike @ UHaul".

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilhelm H. 
Clasificación:
5.0

Very well informed owner and staff

Amalia A. 
Clasificación:
3.0

Mobile pickup/drop off was extremely complicated

Caleb U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

Just let Rosie keep on doing her job. She is a great asset to your business. I hope that I can work with her again next week for my next rental.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

The staff I encountered were professional and courteous. Ray Gray

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
3.0

The air conditioning on the truck was faulty. It only came on for about five minutes each time the truck was started up. I tried to call about it and was on hold on the phone for 12 minutes before I was cut off. I cannot get in contact to let them know about the problem.

Christine T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
5.0

Windshield had so many dead bugs I could barely see thru it!!!!

Thomas W. 
Clasificación:
5.0

Good experience. Helped right away had the equipment I needed. Good helpers.

Leo L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY P. 
Clasificación:
4.0

Staff made it seem like I was an inconvenience. She was not happy at her job and it shows. She was not a people person that day ans I hope she was just having a bad day. It was a good reminder for me to talk with my staff about how everyone deserves your best regardless of what is going on.

todd T. 
Clasificación:
4.0

The staff does not update the information for the trucks. I was over charged on mileage by double, for a trip I take every week and see the same staff members.

Dawson F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

Tow dolly needs improved design. It bounces too much when unloaded.

WILLIAM DUANE L. 
Clasificación:
3.0

Wasn't completely horrible definitely not great! The alignment and steering where not great by all means, alignment was off and steering was sloppy. someone left their snacks and drinks in the glove box, I threw them away before returning vehicle.

Carl S. 
Clasificación:
2.0

The van's cabin absolutely reeked of smoke; my hands carried the smell afterwards just from using the steering wheel. Checkout was quick and easy (the reason this is 2 stars instead of 1), although the cashier said that no after-hours dropoffs were available despite there being a 24/7 dropbox outside the front door. Had this option been available, it would've avoided the headache that dropoff became. My wife and I had planned to drop the van off at 7a when the store opened, but it didn't open until almost an hour and a half after it was scheduled to. This cut into my work day since I didn't have another opportunity to return the vehicle until after the store had closed again which was obviously too late. I can understand emergencies happening, but no compensation for the trouble and wasted time was offered during the return of the vehicle. No effort was made to make it right, otherwise I would have been willing to give a 4 star rating (still dropped from 5 for the strong smoke smell).

Stephen N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

toby R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea F. 
Clasificación:
5.0

Everything b went well. Thank you!!

Hally K. 
Clasificación:
4.0

The world is short staffed. I filled a complaint about todays experience. I'd like now to shine a light on Katherine who helped me yesterday with my cargo van return. She is a stellar employee with great empathy and professionalism. Take care of her. Don't lose this great employee! Thank you Katherine.

Rachal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Give the assistant manager a raise.

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

So far this has been the best experience that i have had.

Nancy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JodiorDewey D. 
Clasificación:
1.0

My return location was changed to a different location and all of the phone number i was given to contact were closed. I had to go through customer service online to get it changed properly. Then I was charged for fuel for some reason even though I had refueled to the proper level.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel S. 
Clasificación:
5.0

Thank you team for the happy and fun experience!

Chelsey H. 
Clasificación:
4.0

Everything was great... the staff was helpful and courteous... especially appreciated for moving newbies.

Frances M. 
Clasificación:
1.0

The CSR (Katherine) was not prepared to do her job properly. There was no handheld available to complete the contract with regards to taking the photo of the DL. She used her personal phone and just took a pictire pf my uncles DL. She did not verify if the address was current, get a second contact number. At least one hand held should be left in the store. Once the contract was completed the address and email was not current on the printed out contract. Told us we were not allowed to do the 24/7 online check in when we were tp returned the trailer since they are too busy for that? Uhaul offers that, said such and she said trailers don't count just the trucks. Again Uhaul offers that option for a reason. There was another set of customers in the store that were just there to buy moving supplies, I let her know she can take care of them then hook up the trailer since she was the only CSR in the store and you should NEVER leave the store and money drawers unattended. She refused and left them alone. Once we got to the trailer it was missing the rubber seals, mentioned that, she said they were not needed.... um wrong, they are and requested them, stated they should be on the cleaning cart, so she takes them from another trailer. The light wiring wax missing so, once again she takes it from another trailer, does not even inspect the wire to make sure its not split or anything. The TD itself has not been leveled 1 since 3rd week of March and leveled 2 technically at all since the sticker was in the wrong spot but there was one that showed it hasn't been leveled 2 since last summer. There was damaged to the driver side fender that was not documented and the handled on the tongue was missing. She couldn't care less. Upon returning the TD we waited in the drop off lane the next morning for over 10 minutes watching both CSRs ignore us and clean out trucks. Another couple went into the store so my husband went and dropped the TD from the spot we picked it up at while I went into the store. I waited in line since there was a couple renting a truck, next thing I knew she handed me a receipt for the trailer. She did not look the trailer over or attempt to drop the trailer like she is is required to. I brought that up and she did not care. The receipt had the current address of my uncle that never gave her? So that's where my thought was that she took a pic of his license the previous day with her personal phone which is a huge no no. I have worked for Uhaul and this MCO group needs so much training again and it starts at the top with the MCP who allows this along with the GMs.

mark C. 
Clasificación:
5.0

Quick, clean, easy, and very friendly staff.

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittny M. 
Clasificación:
5.0

Friendly service; clean, well-maintained equipment. Everything ready on time and as promised.

Stephen W. 
Clasificación:
3.0

Truck was a piece of junk. Needs taken out of service

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

I left because of 2 rate increases in less than 1 year.

Inga K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  First Impressions 
Clasificación:
5.0

Rosie and Miguel (I think that's his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don't get that often anymore. Gracias.

Elyse S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Dontae M.  |  First Impressions 
Clasificación:
5.0

Staff was extremely nice and very helpful!! Made our check-in process extremely easy!

Mary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzetta E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.

judy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon B.  |  First Impressions 
Clasificación:
3.0

I asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10.00 I made for the dolly I guess

Lencha J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordell A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chere M.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. Don't want to go into details. But I will never use this place for storage again

Amanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Wish there were bigger units.

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIE S.  |  Overall Experience 
Clasificación:
1.0

I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it's hassle free was a lie.

Christina V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY P.  |  First Impressions 
Clasificación:
4.0

Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.

Vera V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T.  |  Overall Experience 
Clasificación:
5.0

First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful

Susan R.  |  First Impressions 
Clasificación:
5.0

Really is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody

Edward M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda H.  |  Overall Experience 
Clasificación:
5.0

I wish there was an access door closer to my unit but that is my only complaint

Jenna B.  |  First Impressions 
Clasificación:
3.0

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keith B.  |  First Impressions 
Clasificación:
5.0

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C.  |  Overall Experience 
Clasificación:
4.0

Unit was overpriced, even for a climate controlled unit.

Bradley S.  |  Overall Experience 
Clasificación:
2.0

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY M.  |  Online Move In 
Clasificación:
3.0

Not enough lighting, improper ventilation (smelled), dirty floors and the "recycle" center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret O.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tayshayla M.  |  Overall Experience 
Clasificación:
3.0

I actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.

Michael M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian D.  |  First Impressions 
Clasificación:
5.0

No complaints.

stephanie h.  |  Overall Experience 
Clasificación:
5.0

Michael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.

Connie S.  |  First Impressions 
Clasificación:
5.0

Our largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.

Malissa F.  |  First Impressions 
Clasificación:
5.0

I give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly

VICTORIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malissa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien B.  |  First Impressions 
Clasificación:
3.0

We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!

Debra B.  |  Overall Experience 
Clasificación:
3.0

Storage was good. Jeff at the whipple store horrible. I didn't appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn't do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Gracias

NELDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika W.  |  First Impressions 
Clasificación:
5.0

Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.

tom t.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

amber n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

craig s.  |  First Impressions 
Clasificación:
5.0

I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!

Curtis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

Thank you, great customer service! Very quick, also and I appreciate that!

amber n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R.  |  First Impressions 
Clasificación:
5.0

The staff was exceptional and facility top notch. Great experience!

Elizabeth R.  |  First Impressions 
Clasificación:
3.0

Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.

Scott E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

louis b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos C.  |  First Impressions 
Clasificación:
1.0

Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...

DANIELA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
5.0

Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!

heidemarie g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARI F.  |  Overall Experience 
Clasificación:
5.0

Thank you I'm hoping to get a spot this fall again.

lorenzo j.  |  Overall Experience 
Clasificación:
3.0

Need more than 1 person working on a Saturday and Sunday

KENNETH G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K.  |  Overall Experience 
Clasificación:
5.0

Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.

Andreas C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey B.  |  Overall Experience 
Clasificación:
5.0

Could not have been easier!

Paul B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

emacelino r.  |  Overall Experience 
Clasificación:
5.0

I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.

amy b.  |  Overall Experience 
Clasificación:
5.0

I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.

amy b.  |  First Impressions 
Clasificación:
2.0

The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn't be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.

Mishelle L.  |  First Impressions 
Clasificación:
1.0

My experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I've seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.

Cory S.  |  Overall Experience 
Clasificación:
5.0

Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.

Pam S.  |  First Impressions 
Clasificación:
3.0

The storage units are smaller than they say they are.

Brittany H.  |  Online Move In 
Clasificación:
4.0

My husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.

Cheri M.  |  Overall Experience 
Clasificación:
3.0

The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.

Ken S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM S.  |  Overall Experience 
Clasificación:
5.0

Awesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.

JAMES W.  |  Overall Experience 
Clasificación:
5.0

I am very pleased with this U-haul location. This will be my first choice if the need arises in the future. ¡Gracias!

terri p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mars Wrigley C.  |  Overall Experience 
Clasificación:
1.0

Was told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20% off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.

Sharon V.  |  First Impressions 
Clasificación:
1.0

Rude and added extra surcharges

Lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron Y.  |  First Impressions 
Clasificación:
5.0

We just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service Chad

Auto Connection Inc C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwan R.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).

Wendy F.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly. The storage was convenient and on site.

Stacey S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S.  |  First Impressions 
Clasificación:
5.0

Very clean and friendly staff.

LaShawna R.  |  Overall Experience 
Clasificación:
5.0

Codey did an excellent job working through all of my issues.

Dwan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra F.  |  Overall Experience 
Clasificación:
5.0

Worked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.

Debra T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

melissa e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vera V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Velinda R.  |  Overall Experience 
Clasificación: