Customer Reviews for U-Haul Moving & Storage of North Canton

2,644 comentarios

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

(330) 818-7403

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Made me put 4 gallons of gas in truck drove 17 miles.

WILLIAM S. 
Clasificación:
5.0

Truck and accessories all reserved and ready upon arrival. Servicio al cliente de excelencia. Keep up the good work!

Robert G. 
Clasificación:
5.0

THE YOUNG LADY AT THE COUNTER WAS VERY VERY GOOD !!!! SHE WAS VERY BUSY AND TOOK TIME TO HELP WITH THE TRAILER. SHE WAS RUNNING IN THE PARKING LOT TO HELP PEOPLE AND WAS STILL KIND. GREAT JOB YOUNG LADY

Stephen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

cleveland w.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

BobbiJo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christen T. 
Clasificación:
5.0

Cheaper prices

Cortney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
1.0

We set up the unit with autopay. We put our credit card number on file. We used the card on file to buy packing supplies. When it came time to pay the second month's rent it wasn't charged to our card. Instead we got a late notice and we were charged a $15 late fee. I tried to call numerous times but no one ever answered. I went to the U-Haul website and used the chat function. I was assured twice that I would receive a call back from the local GM. I never got a call. I stopped in and was treated very rudely by the person who was working. I sent an email to the GM but never got a response. She was quick however to send a notice of a rate increase. Our rent was paid through 9/21 but our account was closed on 9/15. Luckily we had removed our belongings by then. The business practices are unethical and the customer service is horrible. I'd never rent from that site again and would never recommend it either. There are plenty of other storage places around and I'd recommend any of them before U-Haul.

Joseph S.  |  Overall Experience 
Clasificación:
4.0

Rosie was very helpful however I did have to wait in the office for about 10mins while it was unattended and I was ignored by the first customer service representative who then left me alone in the showroom.

carole s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

martin o.  |  Overall Experience 
Clasificación:
5.0

Thanks Again For Your Assistance

Timothy H. 
Clasificación:
5.0

Very helpful staff and clean place

RENEE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth C. 
Clasificación:
5.0

pleasat experience,i will use you again

Philip T. 
Clasificación:
5.0

Fast service, truck as expected, easy processing. Location convenient, safe area to leave your vehicle while renting. TONS of purchase options - boxes, pads etc

Lonny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance C. 
Clasificación:
5.0

Well ran establishment

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andres M. 
Clasificación:
5.0

(UHAUL TRUCK) THIS WAS PROBABLY 1 OF THE MOST EXPENSIVE UHAUL EXPERIENCES-I WAS CURIOUS TO KNOW-WHEN I WAS ALERTED OF PICK UP LOCATION, IT WAS RELAYED TO ME THAT BECAUSE OF THIS-80 FREE MILES WAS GIVEN TO ME. IS THAT CORRECT? THANK YOU SO MUCH! WENDY FRIEND

wendy f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

The company needs to have more people to take care of customers so the wait to pick up the vehicle does not take 45 min. I arrived and 6 people were in line. Only 1 person doing his best to take care or customers. Need to staff up to this locations abilities.

Duane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
3.0

I was scheduled to pick up at 8am, i arrived and attempted to do the process on my phone and it said I had to wait for an attendent at 9. Once the store opened the process was smooth and people were helpful.

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hoang Gia N. 
Clasificación:
5.0

Nothing I can think of

GREG D. 
Clasificación:
3.0

I dropped the truck off after hours, but prior to the deadline of 9:00 a.m. the next day. I was charged an afterhours charge - this needs to be removed asap.

william M. 
Clasificación:
3.0

We would only recommend this location to a friend because of the convenience. The manager was somewhat curt in explaining the timing of the rental.

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

Phone hold time for customer service

Janet O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
1.0

Horrible customer service. I was placed on hold over ten minutes. Returned the truck 14minutes before closing. I was instructed to use the after hours app. Wasted my data uploading photos.

Tamara H. 
Clasificación:
4.0

Our locker was in the rear of the "temperature controlled" building. It was still VERY warm in the building, all the time. It wasn't cool like the front of the building was. Also, it was an extremely long way to walk from the front parking lot....it is ridiculous that they don't allow people to use the rear entrance to load and unload their lockers, especially since the rear entrance is right around the corner.

anne w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
4.0

My only problem was both units I used were at the junction of two and 3 light strings. My corner units were positioned perfectly to avoid being lit. The ceilings are screened, perhaps run strings of lights over the units that would light the insides of each unit.

Deborah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry W.  |  Overall Experience 
Clasificación:
1.0

Picked up a 26' truck, drove it 1.2 miles and it died! Called the woman who gave it to me and all she can say is “I cannot help you” absolutely useless. Repair your equipment properly and don't say all is in good condition when it's not!

Gregory V. 
Clasificación:
5.0

I love everyone there especially cora and the rest of the employees they deserve a raise they were very friendly understanding all of the above

Sabrina N.  |  Overall Experience 
Clasificación:
3.0

Place needs more employees. You can't run a place with one employee behind the counter and hooking trailers up. People are on a time restraint.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

The staff was very helpful and nice. Facility was extremely clean!

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

See above comments.

Bob M. 
Clasificación:
5.0

The communication between your call-center and your stores needs to be improved upon. I needed to use a car trailer from 9 AM to 9 PM. My original reservation was canceled because of a damaged trailer so I had to drive 30 extra minutes to get another trailer from a different place. They would not give me the trailer unless I returned it by 5 PM because it was already rented to somebody else. The call-center told me I had the use of a trailer till 9 PM. Because of this I did not get what I needed to get done done . I returned the trailer at five

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa Y.  |  Overall Experience 
Clasificación:
5.0

The building was well lit and clean. Originally there were many carts to use. The restroom was amazing. My only slight complaint is the procedure for swiping in is a little confusing. And that alarm probably did some hearing damage. Well done, overall!!

James F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Very helpful

Kevin H. 
Clasificación:
5.0

Costumer service awesome 👌

ALEX B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
5.0

Employees were very kind and informative and helpful both on checking out and when checking vehicle back in would highly recommend this location!

MICHAEL S. 
Clasificación:
5.0

Rosie the GM is great!

ADAM T. 
Clasificación:
2.0

I spoke with someone over the phone and in person. Neither one completely fixed the problem with my rental. Had to call the toll free number after hours to get the issue resolved.

tamara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K. 
Clasificación:
5.0

Thanks for letting me rent at uhal storage would due so again yes if had to due so and the staff were alwyas there for me to always awnswr the Q for me when i needed so also to it was very clean. Would i let people now about ya guys yes i would.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmina b.  |  First Impressions 
Clasificación:
3.0

I moved out of my storage unit on July 28. On July 27, a day prior I was charged my monthly fee of $143 and was told that would be refunded. It has not been refunded. Please advise. thanks

JULIE K.  |  Overall Experience 
Clasificación:
4.0

I think that you have to make mobile check in accessible without having to go inside and get keys from counter. I went through whole process and had to walk back and forth across a very large lot to first find vehicle, then get keys, then go back to vehicle. There was a at least a 20 min line in front of me, and had I not been kinda rude and walked to the front and interrupted another customer with the one person working, I would have had quite a wait to get the keys. Also think you should let people know they will need a passport, lease, employer phone or third party phone to finalize the pick up.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjoe g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen F. 
Clasificación:
5.0

Very friendly staff and nice property 😉

Denelle A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN P. 
Clasificación:
4.0

Though I find it hard to recommend ANY Uhaul dealer to a friend, after the way I was robbed on this transaction. More than $100 per day for a dinky 4x8 trailer??? If Uhaul had any competition in Northern Idaho, I would have gone elsewhere, and will try my best to avoid Uhaul in the future. Kudos, however, to the friendly clerk in North Canton, who removed the bogus Saf-Tow charges after I complained.

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
3.0

Left front drivers side tire wobbly, lug nuts needed tightening, blinker not working properly which hubby shared with pickup staff, loved convenience of one way option and convenient destination.

Diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
5.0

Great experience

kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Couldn't use your mobile drop off on Sunday and got charged $20.00 service fee. Would like my $20.00 back. Technical issue on your part not mine!!!

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
1.0

Lady told us not to fill it because they dont reimburse for gas. So we didn't, then I get charged an extra $31. THEN I asked for an appliance dolly and it was supposed to be held for me with the truck and when I got there they said they don't have one. Plus the cashier was very rude and even rude to her coworker next to her, treating her almost inhumane. Super unsatisfied, smh. Won't be back to this location

Abriana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN P. 
Clasificación:
5.0

The license plate on the trailer had expired in March 2022. I did not notice until I was in the middle of my trip.

Todd K. 
Clasificación:
1.0

I went there to rent a trailer, and there was a good amount in the parking lot, went into the store to ask since I am aware it's Friday and there might be reservations, the two ladies working quickly responded with no none are available. I asked if they can set me up a reservation at another location and was told no. I asked why and they said they already knew there was none available anywhere as they have been looking all day. Mind you this was in the afternoon on a Friday, some might have been returned. But they refused to do their job and look. Could tell I was interrupting whatever non work they were doing. I left pretty upset and was verbal about it since those 2 ladies have done this to me a few times in the past. So I went back to my car, went online and did a reservation for a trailer they had that was available. Not only was I lied to, it proved more that they just don't care about their customers. Went back into the store, told them I had a reservation for a trailer they had and told them turns out you were wrong, the one lady was surprised but check me out and was a little more professional about it. Got the trailer all hooked up and went home, once I got home I checked the inspections stickers and saw that the trailer has not been leveled inspected for weeks now. Did the inspections myself and had a tire with low pressure. Got that fixed. When I returned the following day, the other lady was way more professional then I have ever seen her be. She actually came out after I got the trailer disconnected. Went over the condition with me, explained the low pressure tire, stated she will look, got my receipt and left. That was experience was better then I have been treated there in the past. Which was nice. Overall tho, this GM need to train their CSRs better, the MCP needs to train her GMs, be more professional and make sure all their equipment is properly inspected each and every time, week and month as required. UHauls in AZ this was not allowed to not maintain the equipment like they do in Ohio.

Valarie S. 
Clasificación:
5.0

Nothing. They were great.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeLane H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

Great service and product

dan w.  |  First Impressions 
Clasificación:
5.0

Perfect move

sharron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
4.0

The U-Haul had someone else's clothing behind the driver seat in the cab. Everything else was clean.

Andrew W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Wisdom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

katie m.  |  Overall Experience 
Clasificación:
5.0

nothing

tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

Talk about customer service this is one of the best experiences I have ever received. I rented a trailer upon returning it a torrential downpour came down it was literally raining sideways so I was going to wait until it slowed down to unhook, while sitting there waiting I got a tap on the window and there was a young lady in a rain suit asking if I was using the card on file I said yes I cannot believe she actually came out and unhooked me in this downpour.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLIE G. 
Clasificación:
4.0

The drop off site was well lit and very organized. I found the UHaul app to check in and follow the directions when returning equipment. ¡Gracias!

LynnMark W. 
Clasificación:
5.0

Staff is super helpful and so polite

Alicia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIAGO C.  |  Overall Experience 
Clasificación:
4.0

At pick up, worker sat on her phone texting and ignored me for over 10 min. Just stood there waiting with no one else in line. Not the locations fault = the workers fault.

Tammie P. 
Clasificación:
1.0

The rental was going well until the checkout. I was charged double the daily rate after having the rental for eight hours. I had to spend a couple hours fighting to get approval to correct. It was not a good experience.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
1.0

Horrible customer service when we arrived we were the only customers there and 4 workers were sitting there talking looking at their phones we had to say excuse me to get help then when she came she continued her conversation with her friend instead of helping us then we returned our equipment 4 hours later (we rented it for 12) but they didn't “check it in” and charged us another day I have called, emailed , reached out multiple times and have not received any help. Worst experience ever

Antonio M. 
Clasificación:
5.0

Customer service is A-1, very clean and well maintained.

Tonya H.  |  First Impressions 
Clasificación:
4.0

Some staff were difficult to understand over the phone and not able to help with card issues. There were also a lot of gnats in our unit for some reason. Other than that, a nice cool and well lit unit that was taken care of.

brandon p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
5.0

the overall experience with Uhaul was terrible bc the equipment scheduled and paid for was not provided. I actually am considering disputing the entire transaction amount but would prefer Uhaul call me to discuss a credit for the issues - my cell 330.284.2440

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Nothing just keep it the same !

Michael M. 
Clasificación:
2.0

My Friday reservation was fine. My Monday reservation wasn't in the system. I returned the trailer Monday night and tried uhaul.com to complete the transaction, but was unable. Called the store...wait time was 50 minutes to talk to someone.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart R. 
Clasificación:
2.0

The staff was very friendly. They helped me better than the people I er the phone. I would go to the office before talking to headquarters. However the facility was not good. The map showed doors in the back, they don't work and I was place all the way in the back. The access hours are horrible. Where I moved from in escanaba I had use them for storage it was excellent. I could go in my storage anytime with my key. N. Canton I needed something at 11 pm and could not get it. 24hr access denied During the day it's open and not supervised as well. I will still recommend but the whole experience was bad. The lady at headquarters really mess my order up and she should not be working there. The headquarters are nothing but pushy sells people pushing you to buy

Tamika K.  |  Overall Experience 
Clasificación:
4.0

Acess to the indoor units is good when just one person is moving items in or out. However when many people are there doing the same as was the case when I arrived it is very congested and not enough room to maneuver.

William S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and the facility was clean. It made storing my furniture pleasant.

Tabitha M.  |  Overall Experience 
Clasificación:
5.0

Staff was very patient and polite. Will definitely be using uhaul again in the future

John M.  |  First Impressions 
Clasificación:
1.0

I had to drive 50 miles out of my way to get the truck, then I got a text saying it wouldn't be ready until an hour later. Went to the storage unit and I can not Get into my unit only during business hours. My code doesn't work, unloading took a very long time due to the location of unloading docks. I got a text to drop the truck somewhere else and I called and refused to do it. Gas is 5 dollars a gallon and giving MORE mileage is not a reimbursement to transport your truck to and from my scheduled pick up and drop off. I have called Uhaul and they said they can't do anything!

David S.  |  Online Move In 
Clasificación:
5.0

Staff was great. Every time I needed help they were right on it!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae M.  |  Overall Experience 
Clasificación:
4.0

Customer should be allowed to use back door too as some units are close to back door.

Amir I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

I left because of 2 rate increases in less than 1 year.

Inga K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  First Impressions 
Clasificación:
5.0

Rosie and Miguel (I think that's his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don't get that often anymore. Gracias.

Elyse S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Dontae M.  |  First Impressions 
Clasificación:
5.0

Staff was extremely nice and very helpful!! Made our check-in process extremely easy!

Mary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzetta E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.

judy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon B.  |  First Impressions 
Clasificación:
3.0

I asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10.00 I made for the dolly I guess

Lencha J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordell A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chere M.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. Don't want to go into details. But I will never use this place for storage again

Amanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Wish there were bigger units.

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIE S.  |  Overall Experience 
Clasificación:
1.0

I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it's hassle free was a lie.

Christina V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY P.  |  First Impressions 
Clasificación:
4.0

Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.

Vera V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T.  |  Overall Experience 
Clasificación:
5.0

First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful

Susan R.  |  First Impressions 
Clasificación:
5.0

Really is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody

Edward M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda H.  |  Overall Experience 
Clasificación:
5.0

I wish there was an access door closer to my unit but that is my only complaint

Jenna B.  |  First Impressions 
Clasificación:
3.0

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keith B.  |  First Impressions 
Clasificación:
5.0

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C.  |  Overall Experience 
Clasificación:
4.0

Unit was overpriced, even for a climate controlled unit.

Bradley S.  |  Overall Experience 
Clasificación:
2.0

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY M.  |  Online Move In 
Clasificación:
3.0

Not enough lighting, improper ventilation (smelled), dirty floors and the "recycle" center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret O.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tayshayla M.  |  Overall Experience 
Clasificación:
3.0

I actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.

Michael M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian D.  |  First Impressions 
Clasificación:
5.0

No complaints.

stephanie h.  |  Overall Experience 
Clasificación:
5.0

Michael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.

Connie S.  |  First Impressions 
Clasificación:
5.0

Our largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.

Malissa F.  |  First Impressions 
Clasificación:
5.0

I give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly

VICTORIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malissa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien B.  |  First Impressions 
Clasificación:
3.0

We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!

Debra B.  |  Overall Experience 
Clasificación:
3.0

Storage was good. Jeff at the whipple store horrible. I didn't appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn't do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Gracias

NELDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika W.  |  First Impressions 
Clasificación:
5.0

Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.

tom t.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

amber n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

craig s.  |  First Impressions 
Clasificación:
5.0

I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!

Curtis R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

Thank you, great customer service! Very quick, also and I appreciate that!

amber n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R.  |  First Impressions 
Clasificación:
5.0

The staff was exceptional and facility top notch. Great experience!

Elizabeth R.  |  First Impressions 
Clasificación:
3.0

Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.

Scott E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

louis b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos C.  |  First Impressions 
Clasificación:
1.0

Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...

DANIELA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
5.0

Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!

heidemarie g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARI F.  |  Overall Experience 
Clasificación:
5.0

Thank you I'm hoping to get a spot this fall again.

lorenzo j.  |  Overall Experience 
Clasificación:
3.0

Need more than 1 person working on a Saturday and Sunday

KENNETH G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K.  |  Overall Experience 
Clasificación:
5.0

Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.

Andreas C.  |  First Impressions 
Clasificación: