Comentarios del cliente para U-Haul Moving & Storage of North Canton
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of North Canton
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Nanette F G. en
Best of the best!!!!
Joe L. en
Telephone customer service was poor. Continued to send the wrong drop off location even after 3 attempts to discuss. Employees at the pick up location were great, flexible and very helpful.
Adnan Z. en
N/A
michelle w. en
Elizabeth was very friendly and she know what she was talking about the other two people needs more training
Robert G. en
You can hire more people like the man with whom I dealt ( Michael Ellis ) at the store in North Canton, Ohio. I had several bad experiences at the store in Massillon Ohio ( the females there were discourteous and nasty. I have talked to friends who have has the same experience with those two at the Massillon store. This man was courteous, helpful and polite. He conducted himself like a concerned business man.
Tim B. en
Jessi did a great job. And when we returned she was sweeping the parking lot.
JOHN M. en
I was pleased with the condition and function of the truck, but very surprised and dissappointd in the excessive total cost of renting the truck for one day . The daily rental rate of $29 plus $14 for insurance were very reasonable, but the additional cost of $ .79 cents per mile along with my cost of fuel in total cost me a total of $475 for using the truck for one day!!- far more than I I expected or anticipated.
Michael E. en
Great location. The woman who helped me was very nice and helpful. Will use again.
Richard E. en
Very impressed with customer service training at this location. Since early Nov I have used this location to purchase moving supplies, do a one way rental, a local rental and a storage rental. Each staff member I have met has been friendly, well trained , carefully explained options and process and billings. The vehicles were clean and in perfect order.
adnan Z. en
Better communication and orientation to a first time user would have been helpful . Addl cleaning charge was not mentioned Ladies at the counter we’re courteous
Glenda P. en
I rented a cargo van and there was a belt that was squeaking loudly to the point we did not know if it would a break down. It also had a bad rubber smell. The back was dirty and damage some furniture.
Eric V. en
Now, this is a Uhaul location. This is a dedicated Uhaul location with resources and staff that know their equipment and system. If you’re looking at how to do your operation, this is it. The peripheral locations that you have are not delivering the brand that you want to be known for.
Jill M. en
Your self check in site needs to be accessible for everyone. Get rid of the location finder because most people aren't that stupid to go to a different location than where they picked up their truck and that location finder prevented me from being able to use the self check in after hours. I was NOT happy!
Alex L. en
Some of the people on the phone were rude, I think his name was Michael. The lady that helped me in store when I returned the truck was very nice though
julie B. en
Can't think of any changes that would be improvements. Keep up the excellent work!
KEVIN P. en
It should be noted that my pick up location changed due to a customer failing to drop off the truck at the location I was scheduled to make the pick up. Result was not truck available for me. The staff went above and called other locations, found me a truck and even took me to the U-Haul site to get it. I flew in to CAK and as a result took a UBER to get to the site so did not have alternate transportation. Good Job!
Michael B. en
Clean, knowledgeable and a good value. Will use again!
Jeffrey B. en
The check in with the phone was not convenient at all for the customer. Had to go to the vehicle then talk to agent through the phone and have my wife called for a second contact. Was pretty ridiculous. Then has to go back to the main building to get the key. This was convenient for uhaul not the customer.
Joseph A. en
Nothing the staff was great as well as the equipment.. I’ve used this location I believe 3 separate times and every time has been wonderful!!! I recommend this location every time someone mentions needing to rent a rental truck.
shal S. en
Keep good work going. Thanks
Dave D. en
Everything went smoothly. Customer service was excellent. Very friendly and professional young people. Very pleased
Tim S. en
Excellent staff and very helpful.
Cesario A. en
Quite the operation. very nice to do business with.
lisa A. en
We use this location for our truck rentals and they are always polite & helpful.
HAROON A. en
Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.
Richard E. en
Not much to suggest location clean, staff friendly & supportive of each other to maximize customer satisfaction. Equipment was clean and operated perfectly.
Micheal D. en
None
Ronald C. en
Speed up the mobile check in. Too many thing to do when arrived. Allow for early pics, license pics, etc
HAROON A. en
The Best customer service staff at North Canton, Oh location on Whipple Ave.
Randy M. en
Thought the charges were excessive and everything for a price. Early return $20,$.99 per mile,don’t do this or that and get charged. Not sure I’ll rent again.
Jasmine D. en
Employee's were friendly, clean and knew what they were talking about. Very refreshing since we stopped using u haul because the staff at another location were not friendly, clean it knowledgeable.
Gale G. en
Do not give payment code to movers until you have inspected all of your items or put in a request for reimbursement. Do not give that payment code until you are completely satisfied with your moving experience. U haul does not inform you up front.
Laura C. en
Easy in easy out!
Daniel S. en
Absolutely smooth and efficient. The truck was clean and worked well. Jessi did a great job
John H. en
Please tell customer to return truck directly up front I parked where I picked up assuming that’s where it should be returned? Otherwise experience was fine!
Robert S. en
It was all great! Staff was friendly, efficient, and helpful. The credit card machine was causing fits - getting that issue fixed should speed things up.
Mark E. en
They do great job at this location.
alan B. en
the manager was helpful and friendly. I remember her from past drop-offs because of how pleasant she is. She is a keeper!
Gary N. en
Very easy so rent. The personnel who work there were very courteous and friendly. We have used this location many times.
Janet S. en
Slow drop off! Gentleman was busy, not his fault Company needs more than 1 employee there in the evenings.
Jeffrey D. en
Avery waited on us and was great. The van was very full on gas, I only went 13 miles so only had to put in about 1 1/2 gals. All went well.
Michelle R. en
Make the siderail wider for those with larger feet and add an interior handle on driver's side to pull yourself up without grabbing steering wheel.
Andrew D. en
Great veteran owned and operated business! Friendly, knowledgeable and helpful. One of the best uhaul locations I have ever been too. Will use again in the future.
Gloria C. en
Maybe better observations & past notes on trucks because of all the scratchers & long embedded surfaces seen on truck. I had to take a picture of entire truck all around by my phone so I would not get a charge on return. No one mentioned it had such scapes & scratches It looked as if someone had ran into or gotten too close to a wall or bridge & scraped the truck deeply or just had no idea how to manipulate in tight spaces.. Other wise truck was great.
Joseph F. en
Best customer service ever
Nicholas S. en
Very courteous and quick!
Thomas W. en
Cannot think of anything. Process was very smooth and quick.
Heidi B. en
The girl that took my reservation was ok but the guy that helped me when I picked up that day was a ding bat. He was all over the place and scattered. The phones and computers kept locking up and he was a mess.
Steve B. en
Great customer support. Quick easy transaction.
Daniel S. en
Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.
PHILIP D. en
Jessica and crew were more than wonderful simply a great place.
Sandra D. en
Loved the app check-in / return process! Very easy to follow & convenient.
Michael O. en
Took forever not employees
Mark D. en
appliance dolly was in need of repair and missing parts
Brian H. en
Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.
Blaine I. en
Personal very helpful and friendly
Tracy O. en
Staff is great!!
Andrea B. en
The staff there is amazing! Always very friendly and go out of their way to help.
Greg R. en
very nice place!
Lisa B. en
Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.
Frederick K. en
A great experience
Andrew Z. en
Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!
richard V. en
The staff was awesome
Auto Connection Inc C. en
Jessi and the crew have been great to work with
peter t. en
Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.
jill b. en
I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!
Gary R. en
Great people to work with.
Christa W. en
Very positive experience....clean facility....helpful staff
Kevin H. en
Great place to store a boat
maggie b. en
I love the way that Uhaul looked after their lockers and made sure all my items were secured!
Tracy O. en
Customer service helpful & friendly!
AMANDA B. en
The staff was always very friendly and very helpful.
Sherry K. en
We were very pleased with their service and the facility.
LORRAINE M. en
Very convenient
Chad P. en
Very nice and professional staff.
carole a. en
Preferred to have just one large unit instead of 3 small ones. Exceptional service.
edward c. en
Had a great experience always have
TOM D. en
Good service & equipment.
KrisAnne L. en
The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.
Rachel b. en
They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...
Jamie M. en
Only difficulty was with scheduling auto payments
carole a. en
Happy with everything except that the size I reserved was not available and had to take 2 smaller units instead
Lance W. en
I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be
Jennifer S. en
I did not end up needing the space and never accessed it. Customer service was great though.
sarah d. en
Excellent experience because of the terrific customer service.
janet d. en
All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.
kathy m. en
Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago
COURTNEY S. en
Excellent place!
Michael S. en
two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee
JAMES K. en
Good
ARIANA M. en
Too expensive
david d. en
thank you
John H. en
Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.