Comentarios del cliente para U-Haul Moving & Storage of North Canton

From my past Two times renting from you in past few days . Everyone was very helpful . Will be renting from u again.

They were friendly and handled everything professionally.

Everything was great!! Customer Service was excellent!!

I was told that the fuel tank was full and I was to return it full. I had a 15 ft truck and drove it a total of 14 miles. When I filled the tank, it took nearly 4 gallons. Obviously, the tank was not full when I received it - because I am sure that a 15 ft truck gets much more than 3.5 miles per gallon. I asked for a “rebate” of $3.00 to offset the gas that wasn’t in a full tank when I received the truck. The clerk, Ms Slabaugh, agreed to my request. I would suggest that you institute policy changes to ensure that “full tank” means “full tank”

We have no complaints. It was a good experience.

Very nice ???? people to work with.

Just keep up the good work.

Technically, the truck was functional. Inside the cab was crumbs and dirt in the drink holders. The truck itself was ok but did not run great. Ran like a very old truck and the steering feels like a ball joint or tie rod end or something is going. Feels like it is on its last leg.

Nothing, great service

Always taken care of, polite and helpful.

Staff was very helpful, especially Jesse.

The woman who checked me in and out was efficient, friendly, and very professional.

All was efficient and orderly and friendly.

The staff were friendly and accommodating! Truly a pleasant experience!

Easy experience.

First time using this facility, satisfied with service given.

Staff are efficient and helpful. Very smooth rental, thank you!

Website had a glitch that ended up creating two reservations, this was found by the attendee at the Uhaul location that I picked up my truck at. She noted the discrepancy and corrected it. Upon return of my truck another attendee noticed that I brought back my rental early and under the estimated miles and credited me back without my having to ask. The associates at the North Canton Uhaul Center are courteous, professional, and observant. This is my second time renting at this location and both times were handled very well.

Very attentive to my needs, they worked with my time an accomidations

The climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.

When I made the reservation on-line, the cargo van pictured on your website was not the same type as I actually received. Not a huge issue, but I was initially a bit concerned that I would not have enough storage space. It worked out fine. Overall, the experience was very positive. Each of the staff members I worked with were very friendly and helpful.

Good service and easy to drive trucks!

The guy who helped me was very friendly Thanks again

When speaking with a CSA over the phone(not a store employee) I was told I would have a reservation for a storage unit(and gave credit card info to hold as requested by agent) when arriving to my destination out of town. When I got there, there was NO reservation and that particular location did not even have available the size unit I needed. I then had to drive across town to another location where I was able to get a unit. Once I arrived and my rental was returned I had a small yet irritating bill due for mileage overages. I exceeded my miles because of the agent I spoke with over the phone not finishing her job. Not too happy regardless of the small amount but more so because this set me back almost 2 hours of time.

Printer could be improved. Copy hard to read.

Maybe have more staff - there was a bit of a wait in line

I was provided excellent service at pickup. For some reason my vehicle light connector was not working for just running lights. It was cold and pouring rain and the service woman worked on fixing this for probably 45 minutes. She tried fuses, additional connectors, other trailers. I was very impressed. She might have been the only employee there Friday night at 7 and went out of her way to get this fixed and send me on my way with everything working.

Elizabeth was a awesome employee to deal with, she went above and beyond helping us. She deserves a gold STAR!

Best of the best!!!!

Telephone customer service was poor. Continued to send the wrong drop off location even after 3 attempts to discuss. Employees at the pick up location were great, flexible and very helpful.

N/A

Elizabeth was very friendly and she know what she was talking about the other two people needs more training

You can hire more people like the man with whom I dealt ( Michael Ellis ) at the store in North Canton, Ohio. I had several bad experiences at the store in Massillon Ohio ( the females there were discourteous and nasty. I have talked to friends who have has the same experience with those two at the Massillon store. This man was courteous, helpful and polite. He conducted himself like a concerned business man.

Jessi did a great job. And when we returned she was sweeping the parking lot.

I was pleased with the condition and function of the truck, but very surprised and dissappointd in the excessive total cost of renting the truck for one day . The daily rental rate of $29 plus $14 for insurance were very reasonable, but the additional cost of $ .79 cents per mile along with my cost of fuel in total cost me a total of $475 for using the truck for one day!!- far more than I I expected or anticipated.

Great location. The woman who helped me was very nice and helpful. Will use again.

Very impressed with customer service training at this location. Since early Nov I have used this location to purchase moving supplies, do a one way rental, a local rental and a storage rental. Each staff member I have met has been friendly, well trained , carefully explained options and process and billings. The vehicles were clean and in perfect order.

Better communication and orientation to a first time user would have been helpful . Addl cleaning charge was not mentioned Ladies at the counter we’re courteous

I rented a cargo van and there was a belt that was squeaking loudly to the point we did not know if it would a break down. It also had a bad rubber smell. The back was dirty and damage some furniture.

Now, this is a Uhaul location. This is a dedicated Uhaul location with resources and staff that know their equipment and system. If you’re looking at how to do your operation, this is it. The peripheral locations that you have are not delivering the brand that you want to be known for.

Your self check in site needs to be accessible for everyone. Get rid of the location finder because most people aren't that stupid to go to a different location than where they picked up their truck and that location finder prevented me from being able to use the self check in after hours. I was NOT happy!

Some of the people on the phone were rude, I think his name was Michael. The lady that helped me in store when I returned the truck was very nice though

Can't think of any changes that would be improvements. Keep up the excellent work!

It should be noted that my pick up location changed due to a customer failing to drop off the truck at the location I was scheduled to make the pick up. Result was not truck available for me. The staff went above and called other locations, found me a truck and even took me to the U-Haul site to get it. I flew in to CAK and as a result took a UBER to get to the site so did not have alternate transportation. Good Job!

Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.

The Best customer service staff at North Canton, Oh location on Whipple Ave.

Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.

Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.

Personal very helpful and friendly

Staff is great!!

The staff there is amazing! Always very friendly and go out of their way to help.

very nice place!

Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.

A great experience

Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!

The staff was awesome

Jessi and the crew have been great to work with

Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.

I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!

Great people to work with.

Very positive experience....clean facility....helpful staff

Great place to store a boat

I love the way that Uhaul looked after their lockers and made sure all my items were secured!

Customer service helpful & friendly!

The staff was always very friendly and very helpful.

We were very pleased with their service and the facility.

Very convenient

Very nice and professional staff.

Preferred to have just one large unit instead of 3 small ones. Exceptional service.

Had a great experience always have

Good service & equipment.

The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.

They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...

Only difficulty was with scheduling auto payments

Happy with everything except that the size I reserved was not available and had to take 2 smaller units instead

I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be

I did not end up needing the space and never accessed it. Customer service was great though.

Excellent experience because of the terrific customer service.

All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.

Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago

Excellent place!

two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee

Good

Too expensive

thank you

Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.