Customer Reviews for U-Haul Moving & Storage of North Canton

2,780 comentarios

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

(330) 818-7403

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

Below poor quality climate control rooms. The paint from uhauls storage room, chipped all over our belongings. I will never use uhaul for any services ever again and i will never never speak positively of uhaul and will never recommend them ever.

lucas b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

NARAVAHN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

annette r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

Rosie and Team went over and above to ensure I had, in the end, a positive customer experience Kudos to Rosie

John B. 
Clasificación:
4.0

Facility was incredibly well lit and clean on the inside. We couldn't ever get into the building after dusk even though we were told we'd be able to. I tried calling the office with questions a few times but no one would ever answer so I always ended up talking to someone at the UHaul call center. I was told we had 48 hours after our monthly payment was due to check out of our units by the ladies in the office as well as through the UHaul live chat feature. When we went to check out during that time our account had been suspended because we were "late." However, we weren't. The ladies in the office gave my husband a hard time about it-good thing I had taken screenshots of my live chat conversation confirming that we did have the full additional 48 hours.

maree l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vicki C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
1.0

They put on the receipt to get the $100 deposit back that we left with over 3/4 a tank of gas but the place down here had to fight with them that that was wrong. That would have been part of the deposit kept by this place. I need another uhaul and may have to go with this place. Why did they lie.

Betty M. 
Clasificación:
5.0

Excellent customer service!!

Susan C. 
Clasificación:
5.0

Need to be able to locate your access number. Alarm kept going off.

Jerry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa S. 
Clasificación:
1.0

El cliente no dejó un comentario.

LAUREN A. 
Clasificación:
1.0

The only unit "available" large enough to fit our needs included climate control, which has an exhaust fan within' the actual unit. The furthest corner in the building. The walls are covered in dripping grime from the exhaust fan cutout as if it was not installed properly, nor with enough installation. Corners of the unit included tons of dirt/grime/debri.

lucas b.  |  First Impressions 
Clasificación:
1.0

CLEAN THE UNIT PROPERLY AND WATERPROOF AND ASK THEM TO SEE THE UNIT BEFORE THEY MOVE-IN SO THAT THEY KNOW WHAT THEY ARE DEALING WITH

lucas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas W W. 
Clasificación:
5.0

Everyone at whipple rd in canton were very helpful. Gracias

Eileen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ken S. 
Clasificación:
5.0

All the staff we spoke with were very friendly and professional

denny f.  |  First Impressions 
Clasificación:
4.0

Friendly, courteous staff and service. Truck was clean and ready to go

Bill N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK J. 
Clasificación:
5.0

Both Pick up and drop off staff very nice and helpful. Thank you , moving is stressful but you removed some it with good staff.

Eileen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele P. 
Clasificación:
3.0

When I returned truck the gas was right on beginning of 3/4 and he said it wasn't filled enough and charged me an extra 20 dollars

TAMMY V. 
Clasificación:
5.0

Everything was excellent from the time we walked in until the time we left. We reserved our truck for a Saturday and it was ready when we arrive to pick it up. Getting into the facility was easy and very clean inside. We will use the rental of the truck again win necessary. We also rented a storage unit.

Lewistine H. 
Clasificación:
5.0

The manager was very helpful. I had an excellent experience with this location, as always.

DAVID M.  |  Overall Experience 
Clasificación:
2.0

The advertised 10x8' units are not 10x8, they are about 10x6'3" so when we went to store our stuff, it wouldn't fit and we had to go back and upgrade to 10x10'. If you know it is not 10x8 you should not present it as such. just be honest. Today, 1/8/23 I needed to get something at 6:50 AM and the door denied access. Access is stated to be at 5 AM.

Charlie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINE V. 
Clasificación:
5.0

The Whipple Uhaul location got me checked in quickly and had my vehicle ready to go. Great job! Thanks.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
1.0

The 26 ft. Truck I rented had terrible fumes in the cab, was badly in need of a tune up, and was so loud it was embarrassing to drive. Somehow my 14 mile trip took 8 gallons of gas. They should be ashamed to rent out such poor equipment.

Phil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd P. 
Clasificación:
5.0

This has to be the best-run and most organized business. I am shocked at how smoothly this went. A tad bit too high for the boxes, etc. but I suppose it was worth it.

Scotty B. 
Clasificación:
5.0

Helpers were good too

Betty N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD L. 
Clasificación:
5.0

Everything went well from picking the van up dropping it off. Gracias.

dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

Very nice people and very efficient process.

VICTOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
5.0

Make sure drop off location is closer. Passed 3 u haul places to drop off u haul and location was farther out when I had one right around the corner from where I was moving to

theresa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna M.  |  First Impressions 
Clasificación:
5.0

I thought everything was great at this location. It was incredibly convenient to be able to pull my car into the conditioned facility. Moving carts were waiting every time I needed to get items to my storage unit. The only complaint was late fee amount. Granted it was always my fault, but $15 for a late fee of one day I thought was steep. Overall great place. Would use it again if I needed storage.

RYAN B.  |  Overall Experience 
Clasificación:
5.0

The entire experience was very good from the check in till the return!

Jim S. 
Clasificación:
5.0

The two women at the counter were courteous, knowledgeable and fun. I've dealt with both of them previously but do not know their names. I picked up the truck on Friday, December 16 at 1:30 pm.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor R. 
Clasificación:
2.0

Lady checked me out, I operated the tail lights and she checked for me. I guess I should have check for myself. When I got back to my shop the one rear marker light was out I had to replace the pigtail before loading the trailer. The brake light on the other side was dim but operated as intended. She also made me lift the trailer onto my hitch, could have brought a floor jack to do that. I had the 6x12 trailer it was quite heavy.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

The staff were excellent explaining the process. Everyone was pleasant and friendly.

Harold R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole D. 
Clasificación:
5.0

Very helpful, knowledgeable staff

Billy W.  |  Overall Experience 
Clasificación:
5.0

Very good and super accommodating to me at all times. Wasn't to happy with the frequency of price increases. That was the only problem I had.

Kermit D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond Z.  |  First Impressions 
Clasificación:
3.0

Truck was clean at pickup but didn't perform as expected. Ride was unusually rough - as if it had a flat tire. One of the headlights was loose.

Dawn W. 
Clasificación:
5.0

Friendly customer service

JOHN A. 
Clasificación:
1.0

Lady at this location was not friendly at all. I booked truck for one way journey. She didn't know where one way trucks are in her parking lot. She asked us to check entire parking lot 3 times for one way truck.

nichil L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Keep up the good work

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

They do an amazing job. In and out quickly. Thanks

Scott W. 
Clasificación:
5.0

As a suggestion, perhaps service rep could accompany customer to the vehicle and give an overview of the equipment and how it works, I was not sure how to operate the windshield wipers. Overall, however, I had a very satisfactory experience.

Thomas C. 
Clasificación:
4.0

The 10foot box truck that I rented seemed to need brake work. It did not stop the greatest and had warped rotors that caused bad vibration under braking. Also, the lady that handled my rental failed to tell me about the $20 additional fee for an "after hour" rental drop off.

Jackquelyn S. 
Clasificación:
5.0

Never had an issue.

Harold A.  |  Overall Experience 
Clasificación:
3.0

I called ahead and told them I would be about 2 hrs late. I was charged for an extra day with insurance. Not a huge deal to me as I was late. However I was told I needed to unhook the trailer for the lady working as she could not do it. I didn't exactly mind, but…I just paid for a whole extra day for being a few hours late. To me, that isn't exactly right. Pro rate the time…or have someone capable of unhooking the trailer as I do not work there. What would happen if I got hurt? No one helped me…just go drop it there.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaityln A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don K. 
Clasificación:
5.0

Nothing at all yall did what yall said yall would do and yall did it well, lol

Mikail S. 
Clasificación:
5.0

Great employees. Very pleasant and helpful. They were very knowledgeable.

mary d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom T. 
Clasificación:
5.0

I can't tell you how much I appreciate the employees help. I couldn't have had a better experience.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

william h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Flynn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
4.0

Would have like to stay however you raised the rent

DAVE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn R. 
Clasificación:
5.0

The staff was super helpful and courteous! Great experience!

RENEE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine G. 
Clasificación:
1.0

they knowly sent a 30ft box truck with poor brakes out... it leaked brake fluid all over my concrete driveway on a house that is sold... when i returned the truck and told employee about the issue she asked my name looked up truck and said "oh yea the brakes have been like that"

craig C. 
Clasificación:
3.0

We had a change of plans and dis not need the facility. Please just confirm that it was cancelled. Gracias

Wendy G.  |  Overall Experience 
Clasificación:
5.0

Very good experience checking the truck in. Knowledgeable and personable staff!!!!

Adrian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natevia W.  |  Online Move In 
Clasificación:
4.0

a dollar a mile for gas is unacceptable. 37 miles drove charged 35 bucks

russell C. 
Clasificación:
5.0

everything went well

Scott B. 
Clasificación:
5.0

Team was friendly and helpful. TV box did not have bag to put tv in. Also the tech loaded the dolly in wheels down which meant it rolled around when I first drove the truck to load it. I also missed the tech message for the walk around. Could mention it.

Steven S. 
Clasificación:
1.0

Very unhappy. I returned trailer 1 hr and 47 minutes late… and was charged for an entire day… seems unfair since there was another trailer same size in the lot not rented … so I can assume that you lost no money on someone else renting same. I have been a customer many times… I will not rent from you again.

Julie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal S. 
Clasificación:
5.0

Great customer service!

Robert P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shaunte h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
2.0

I had to have professional grinding done on the metal on the car trailer because the damage that was present, which a woman tried to ridiculously fix with a tiny hammer, would have cut my car tires and made either one or both passenger side tires flat or completely ruined. This was absolutely not acceptable and caused delays in my move. Also the oil light came on after 400 miles or so and caused me great stress as to whether or not I needed to fix it and with absolutely no time to spare on the cross country trip I just kept driving. How sad that neither the truck or the car trailer were maintained for the customer.

Nancy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nick D. 
Clasificación:
4.0

The pick up location was 35 minutes from our home and I passed many other UHAUL location on my way.

Kim L. 
Clasificación:
5.0

Friendly and efficient

Brenda T. 
Clasificación:
2.0

You charged me 28 for insurance that is listed at 15

DrBernard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brady L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY P. 
Clasificación:
5.0

Overall experience was good

Sravani M. 
Clasificación:
3.0

The check engine light did come on about 20 miles prior to my arrival at the location for drop off. I also called the customer service line to double check that I could drop off at a different location, was told yes, then when I got to the different location and pulled up my 'drop off your truck' button... It said 'to start you MUST be at the Whipple location'. So I had to drive from Akron to Canton.

Jordyn L. 
Clasificación:
5.0

Nicest auto transport I have ever used. I will use again.

Gordan B. 
Clasificación:
5.0

Everyone at this location is always knowledgeable and helpful. Never had a problem before, and this time they went the extra mile to fix a problem created by a different location... I Made a truck reservation a month in advance at the Whipple location for a move across the state. The day before pick-up, I received an email stating that my truck would be at a different location for some reason. When I arrived there I was told my truck was not available and that it "might have been given to someone else" shortly before I got there. When I asked where my truck was, the man could not give me a clear answer or explanation and said I "made my reservation too early" and that I "should have waited until less than a week before the move because my truck probably got lost in the system!" I was livid!!! We lost 2 hours of our busy moving day bouncing between reps on the phone. One rep eventually found a truck for me... at the Whipple location, where I originally reserved the truck in the first place!!

Jesse S. 
Clasificación:
4.0

Never received emailed receipt.

lawrence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

The staff is always nice and very helpful !

Douglas H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zurka D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elain G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cleveland w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frankie C.  |  First Impressions 
Clasificación:
1.0

We set up the unit with autopay. We put our credit card number on file. We used the card on file to buy packing supplies. When it came time to pay the second month's rent it wasn't charged to our card. Instead we got a late notice and we were charged a $15 late fee. I tried to call numerous times but no one ever answered. I went to the U-Haul website and used the chat function. I was assured twice that I would receive a call back from the local GM. I never got a call. I stopped in and was treated very rudely by the person who was working. I sent an email to the GM but never got a response. She was quick however to send a notice of a rate increase. Our rent was paid through 9/21 but our account was closed on 9/15. Luckily we had removed our belongings by then. The business practices are unethical and the customer service is horrible. I'd never rent from that site again and would never recommend it either. There are plenty of other storage places around and I'd recommend any of them before U-Haul.

Joseph S.  |  Overall Experience 
Clasificación:
4.0

Rosie was very helpful however I did have to wait in the office for about 10mins while it was unattended and I was ignored by the first customer service representative who then left me alone in the showroom.

carole s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

martin o.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and clean place

RENEE R.  |  First Impressions 
Clasificación:
5.0

(UHAUL TRUCK) THIS WAS PROBABLY 1 OF THE MOST EXPENSIVE UHAUL EXPERIENCES-I WAS CURIOUS TO KNOW-WHEN I WAS ALERTED OF PICK UP LOCATION, IT WAS RELAYED TO ME THAT BECAUSE OF THIS-80 FREE MILES WAS GIVEN TO ME. IS THAT CORRECT? THANK YOU SO MUCH! WENDY FRIEND

wendy f.  |  Overall Experience 
Clasificación:
4.0

Our locker was in the rear of the "temperature controlled" building. It was still VERY warm in the building, all the time. It wasn't cool like the front of the building was. Also, it was an extremely long way to walk from the front parking lot....it is ridiculous that they don't allow people to use the rear entrance to load and unload their lockers, especially since the rear entrance is right around the corner.

anne w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
4.0

My only problem was both units I used were at the junction of two and 3 light strings. My corner units were positioned perfectly to avoid being lit. The ceilings are screened, perhaps run strings of lights over the units that would light the insides of each unit.

Deborah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry W.  |  Overall Experience 
Clasificación:
5.0

I love everyone there especially cora and the rest of the employees they deserve a raise they were very friendly understanding all of the above

Sabrina N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa Y.  |  Overall Experience 
Clasificación:
5.0

The building was well lit and clean. Originally there were many carts to use. The restroom was amazing. My only slight complaint is the procedure for swiping in is a little confusing. And that alarm probably did some hearing damage. Well done, overall!!

James F.  |  Overall Experience 
Clasificación:
5.0

Costumer service awesome 👌

ALEX B.  |  First Impressions 
Clasificación:
5.0

Thanks for letting me rent at uhal storage would due so again yes if had to due so and the staff were alwyas there for me to always awnswr the Q for me when i needed so also to it was very clean. Would i let people now about ya guys yes i would.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmina b.  |  First Impressions 
Clasificación:
3.0

I moved out of my storage unit on July 28. On July 27, a day prior I was charged my monthly fee of $143 and was told that would be refunded. It has not been refunded. Please advise. thanks

JULIE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjoe g.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and nice property 😉

Denelle A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F.  |  First Impressions 
Clasificación:
5.0

Great service and product

dan w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

katie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsha H.  |  First Impressions 
Clasificación:
5.0

Staff is super helpful and so polite

Alicia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIAGO C.  |  Overall Experience 
Clasificación:
5.0

Customer service is A-1, very clean and well maintained.

Tonya H.  |  First Impressions 
Clasificación:
4.0

Some staff were difficult to understand over the phone and not able to help with card issues. There were also a lot of gnats in our unit for some reason. Other than that, a nice cool and well lit unit that was taken care of.

brandon p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
2.0

The staff was very friendly. They helped me better than the people I er the phone. I would go to the office before talking to headquarters. However the facility was not good. The map showed doors in the back, they don't work and I was place all the way in the back. The access hours are horrible. Where I moved from in escanaba I had use them for storage it was excellent. I could go in my storage anytime with my key. N. Canton I needed something at 11 pm and could not get it. 24hr access denied During the day it's open and not supervised as well. I will still recommend but the whole experience was bad. The lady at headquarters really mess my order up and she should not be working there. The headquarters are nothing but pushy sells people pushing you to buy

Tamika K.  |  Overall Experience 
Clasificación:
4.0

Acess to the indoor units is good when just one person is moving items in or out. However when many people are there doing the same as was the case when I arrived it is very congested and not enough room to maneuver.

William S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and the facility was clean. It made storing my furniture pleasant.

Tabitha M.  |  Overall Experience 
Clasificación:
5.0

Staff was very patient and polite. Will definitely be using uhaul again in the future

John M.  |  First Impressions 
Clasificación:
1.0

I had to drive 50 miles out of my way to get the truck, then I got a text saying it wouldn't be ready until an hour later. Went to the storage unit and I can not Get into my unit only during business hours. My code doesn't work, unloading took a very long time due to the location of unloading docks. I got a text to drop the truck somewhere else and I called and refused to do it. Gas is 5 dollars a gallon and giving MORE mileage is not a reimbursement to transport your truck to and from my scheduled pick up and drop off. I have called Uhaul and they said they can't do anything!

David S.  |  Online Move In 
Clasificación:
5.0

Staff was great. Every time I needed help they were right on it!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae M.  |  Overall Experience 
Clasificación:
4.0

Customer should be allowed to use back door too as some units are close to back door.

Amir I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

I left because of 2 rate increases in less than 1 year.

Inga K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  First Impressions 
Clasificación:
5.0

Rosie and Miguel (I think that's his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don't get that often anymore. Gracias.

Elyse S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Dontae M.  |  First Impressions 
Clasificación:
5.0

Staff was extremely nice and very helpful!! Made our check-in process extremely easy!

Mary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emma D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzetta E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

I cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.

judy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon B.  |  First Impressions 
Clasificación:
3.0

I asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10.00 I made for the dolly I guess

Lencha J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordell A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chere M.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. Don't want to go into details. But I will never use this place for storage again

Amanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Wish there were bigger units.

DEREK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIE S.  |  Overall Experience 
Clasificación:
1.0

I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it's hassle free was a lie.

Christina V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY P.  |  First Impressions 
Clasificación:
4.0

Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.

Vera V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T.  |  Overall Experience 
Clasificación:
5.0

First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful

Susan R.  |  First Impressions 
Clasificación:
5.0

Really is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody

Edward M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda H.  |  Overall Experience 
Clasificación:
5.0

I wish there was an access door closer to my unit but that is my only complaint

Jenna B.  |  First Impressions 
Clasificación:
3.0

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

keith B.  |  First Impressions 
Clasificación:
5.0

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C.  |  Overall Experience 
Clasificación:
4.0

Unit was overpriced, even for a climate controlled unit.

Bradley S.  |  Overall Experience 
Clasificación:
2.0

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY M.  |  Online Move In 
Clasificación:
3.0

Not enough lighting, improper ventilation (smelled), dirty floors and the "recycle" center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret O.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tayshayla M.  |  Overall Experience 
Clasificación: