I checked in online when I arrived and it said pending approval for over an hour. When I went inside, the front desk clerk said she couldn't do anything because I already started the process online. Then she said I wasn't on her schedule either. Then eventually when it was figured out, the parking lot was not cleared and the truck was covered in snow with no tools inside to clean it off. Very frustrating and not efficient whatsoever.
Ashley K.Customer Reviews for U-Haul Moving & Storage of North Canton
Testimonials From Recent Customers
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The absolute worst experience. I returned my uhaul at 8:30am. She says “would you like a receipt.†Me thinking it was for the return of the uhaul said yes. I get a receipt for $72. When I asked her what it was for she said I had to pay for an extra day and service fee. I argued and said no where on my confirmation email does it say it has to be returned by a specific time. She said that's how it is and there's nothing she can do. I paid $1300 for a uhaul and then you are going to charge me $72 for an extra day when it says NO WHERE in my confirmation email a return time? It reads… Pickup date: Wednesday, January 19, 7:00am Drop-off date: Monday, January 22 I will NEVER again use uhaul and will NEVER recommend you to anyone.
TYLER P.It was cold, icy and snowy but they helped with the truck and made sure everything worked before we left. Gracias
DANIEL E.Nothing. Everyone was very professional.
SHAWN H.Everything was perfect.The associate was so helpful and friendly.
CHRISTEL C.Very bad experience. Don't want to go into details. But I will never use this place for storage again
Amanda R. | Overall ExperiencePick up and Return staff were exceptional! They made my moving process easier! I was extremely pleased with your service and staff!! THANK YOU!!
Kathy I.On-line booking and scheduling was easy. Easy pick and drop off at North Canton, OH location. Trailer rental went smooth overall. Thanks.
Terry B.Workers were friendly and professional.
STEVAN W.My 2nd time renting and the crew is nothing but amazing. I don't know what they are paid, but with the service they gave me, it is not enough. They greeted me like an old friend and helped me out like a great one. They allowed me to vent a bit about the situation I find myself in and it made me feel better. I feel like Moving is always stressful and they understand that and try to make things easier. I love these employees and you will too. I encourage you to choose this location. The employees are nice, funny, amazing and great eye candy ðŸ˜
CODEY R.Wish there were bigger units.
DEREK G. | Overall ExperienceWell it was pouring rain the morning we got the U-Haul. And the lady we got at the front desk or it was not very helpful or willing to get up it's like she just wanted to sit at her desk. She didn't help us find our Pacific U-Haul even though we asked we actually got into five different vehicles that morning in the pouring rain and had to go back inside to ask for help I watch they said oh just follow the lines on the in the grid. By which we went back outside and attempted again and luckily we found a nice lady who was also getting a U-Haul out there in the pouring rain who helped us find our truck. The fact that the lady at the front desk was not willing to help us at all find our rental was very very inappropriate and unprofessional and I'm very upset regarding it . Other than that once we got going it was fine but just the morning experience was not what I expected.
Twila N.The employee Micheal was helpful, nice, and absolutely amazing! Rosie has to be the best manager in the USA!! She's informative, polite, and nothing but perfect!! They all need a raise.
Codey R.I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it's hassle free was a lie.
Christina V. | Online Move InI am 64 years old man. I ask for small truck to move two refrigerators. I even rented a equipment dolly. They rented me small truck with trailer hitch and no ramp. Didn't realize it until I showed up at the home where I purchased to pick up the used refrigerator. We had lift the refrigerator in lay it on the side. Which is not good. They should us rented a 15' small truck with a ramp and higher roof to stand up the refrigerator. Extremely disappointed in the rental from Uhaul North Canton.
MARK E.The team at the Whipple Avenue location is always very helpful. The 26' truck we rented was excellent.
Jeff C.The truck was not clean In The cab. There was no dolly even though there were questions about one and a spot for one. The biggest issue I had was that the closest Uhaul accepted our reservation but then it was transferred in the middle of the night before the reservation. I called the “new store†to confirm that they now had my truck but they had no power and after being on hold for quite some time, a new man came on the phone and yelled at me, “I DONT HAVE YOUR TRUCK!†Then hung up on me. So I went to the original location who only had one truck the size I reserved any it was out of gas so they couldnt rent it to me. I had to call reservations who found another location that could rent the truck after 45 min of trying to pick up the truck I had reserved. When I went to this place it seemed nice and big. Only issues were that the person told me the wrong information when she told me where the truck was so I ended up wasting another 15 min searching the lot and ended up going back in the store. When she saw me amuse said, oh it's by the street. She knew why I came back in without my saying a word but never considered coming to tell me while I was outside looking even though no other customers were in the store. Finally when checking out mobile the system crashed on me twice so I had to start over the check out process twice which was annoying at 730 at night while my ride was waiting for me.
ELIZABETH B.It only had 3/4th of a tank of gas when I picked it up. I filled it up when I brought it back but I wa not reimbursed for the gas I put in. Other than that service was good.
James H.Quick and easy.
DAVID C.I reserved a dolly. When I arrived I was told there wasn't a dolly available for rental. So I had to purchase one for $70. I wasn't too thrilled about that. Makes me think that was intentional in order for that location to make a sale.
Brandon H.our sales person was professional and welcoming. We will definitely be using your services again.
WILLIAM M.Customer service was awesome very friendly and knowledgeable customer service representative
Lazar T.This was the easiest part of moving! Thanks for your professional service.
NANCY F.Couldn't have been any easier and the truck was clean/in great shape! Staff was super helpful, great attitudes, really helpful.
FRANK F.nothing
Jack W.Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.
Vera V. | Overall ExperienceThank You, your service was very professional and quite efficient!
DEBRA S.This location has many resources for moving that we plan to use in the future
LAWRENCE M.The inside of the vehicle looked very worn and didn't feel clean. The truck was loud and had horrible pickup. It took forever to get checked in and I was the only customer there. I booked my reservation online so it shouldn't take so long to get in and get out.
KAREN C.Your corporate online system sucks. I suggest potential customers not use the online system if you want your reservations to be correct.
Dan B.the furniture pads and dolly that i ordered were not in the truck, and we had to turn around to retrieve them; this cost us 15 minutes and made us late to our moving pick up location. the truck itself hesitated several times and the dashboard display read 'oil life 84%' throughout our move.
KURT A.No one mentioned that the mileage changed prices after the 1st 100 miles... I was surprised to learn that when I checked back in.
ALICE D.The equipment was fine. The staff was nice and helpful. But I experienced major problems. I reserved my rental online and the website added dozens of items (over $100) to my order. Luckily, the staff at my pick up caught this and were able to correct the error. Then at my return, the staff (different from the earlier visit) took my keys and told me they'd complete the return. However, the next day I received a call from the location claiming I'd never returned the truck and would be charged multiple penalty fees. When I tried to call back, I was routed to multiple customer service agents and waited for over 25 minutes. The customer service rep tried to contact the store location but could not. I was told my account had been noted and I would not be charged any penalties. I do not know if any of this is true or if I'll be charged correctly. I currently have multiple charges on my credit card. I also do not have a clear paper trail of what charges I should expect to be accurate. I am thankful the staff and customer service agents were polite, but this has been a terrible experience.
Caleb G.Everyone was nice and made things easier for us,
VICTOR A.The pickup process was very stressful. First of all, the first location I was scheduled to go to did not have the equipment I ordered or any viable substitute. I understand these things happen but I called to confirm that morning and was told everything was good. I was sent to another location further away from where I wanted to be. When I got there, the trailer was ready and the desk persons were helpful but the hooks on the safety chains were too small for my truck. I've rented many U-Haul trailers and this has never happened but this guy's solution was to disconnect the trailer and send me across the street to TSC to buy quick-connect mechanisms. Of course, TSC didn't have the right size so I had to buy new hooks at $30 for the pair which was all they had that would work. Without going into too much detail, the hooks were caribeaner style with cotter pin help pins. When I took them over, the guy assisting put them on in a way I knew would be impossible to remove once I needed to take them off but he jammed them on there and sent me on my way. Of course, I had to break the hooks to get them off the truck when I was done. I didn't open the trailer at the pickup spot because I was already two hours behind schedule and when I got to the house and opened the trailer, the floor was covered with mud and leaves. Not a great u-haul experience at all.
William F.Don't let corporate tell customer where can pick up truck!!!!!!!!!!! Let customer choose. Had order with a great dealer closer to home. Uhaul Corp. Screwed up places excetra. .truck had a 1/3 tank of gas or less. Was told it had 1/2 tank gas.
Elizabeth W.I had the truck for less than 12 hours but had to pay for 4 days since I was dropping it at a different location. Our company will stick to Ryder going forward
WILLIAM L.Great customer service, the whole process was smooth and simple.
JOSEPH T.Nothing it was great. Rosie did a wonderful job.
GREGORY S.Nada
RICHARD B.Both locations were amazing. Friendly, welcoming and very professional. Hendersonville, TN & Canton, OH.
ALISA B.Nada
AMY M.All good
ROBERTO R.Long lines...slow... equipment was not in my truck. Terrible experience.
THOMAS G.First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful
Susan R. | First ImpressionsI mean it was fine. Just seems a little expensive with all the fees that get snuck in but eh. It did what I needed it to so can't complain.
Kyle M.Nothing short of giving me a free rental! Everyone I dealt with was truly friendly and knowledgeable.
KAREN M.Excellent customer service!!!!!
Carolyn S.Keeping up the good work ðŸ‘
Mark H.The truck did not have a full tank of gas. The return location charged me for filling it up when I got the truck and returned on 5/8 of a tank. It was corrected. There was food in the truck, the engine light was always on, they did not have the two dollies i ordered
TERRY C.Quick service and very helpful. Was hooked up and ready to roll in no time. Gracias
Michele H.Not cleaned very well, dirt and stones on the floor.
Richard W.Everyone was nice and Treated me with respect the truck was very clean and very maintenance
SAMMY C.Have the size of truck we want
TERRY C.Staff was well knowledge. They new what they was doing. Very polite and positive attitude.
RONALD G.The employee we had was amazing and friendly for it being 7 am! She had me laughing, usually uhaul places are slow, have no character and aren't welcoming ,
KATIE B.I wish there was an access door closer to my unit but that is my only complaint
Jenna B. | First ImpressionsMicheal is an outstanding young man. Very professional and good customer service. A real hustler. I have employed many people over my career. I wish I could have had one like him. Ted Burkholder
Theodore B.It couldn't be any better.
STEVEN V.Great, prompt, professional service. Equipment was spotless! I would recommend this location.
Cindy I.The process was smooth and easy from checking out a van to returning the van. It was a positive and excellent experience. I definitely would use this location again.
ANGELA H.My vehicle was not ready on time. I chose the 24/7 share so I can pick up early. I check in and am unable. Customer service says they do not offer it. I'm forced to wait over an hour for the store to open. Why offer the feature and allow for customers to opt into it if you can not provide the service?
Kyle Z.Windshield was very dirty and bug splattered. Vehicle had so little gasoline the attendant suggested I go to a gas station immediately. The truck should have been filled with more gasoline than that.
Michael T.Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!
James F. | First ImpressionsThe 6x12 wasn't 6 foot opening and couldn't use it so never get the tailgate one again! I wasted 50$ for nothing!!!
GEORGE B.I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!
MARY M. | Online Move InMichael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.
Connie S. | First ImpressionsOur largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.
Malissa F. | First ImpressionsI keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!
Curtis R. | First ImpressionsEverything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!
heidemarie g. | First ImpressionsCodey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.
Andreas C. | First ImpressionsCould not have been easier!
Paul B. | First ImpressionsConvenient location. Easy access to get in and unload the trailer. Garage was clean and in very good condition
Harold A. | First Impressionsbathrooms were very clean …..did a truck rental and a locker rental … very easy process
Joan A. | First ImpressionsPersonal very helpful and friendly
Blaine I. | First ImpressionsGood service & equipment.
TOM D. | Reservación