Customer Reviews for U-Haul Moving & Storage of Dartmouth

12,012 comentarios

460 Windmill Rd   Dartmouth, NS B3A1J7
(& Yorkshire Ext)

(902) 469-4487

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(902) 469-4487

460 Windmill Rd
Dartmouth, NS B3A1J7
(& Yorkshire Ext)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

Brian D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT KIMBERLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELLI L D. 
Clasificación:
5.0

Quick and efficient service

Don P. 
Clasificación:
5.0

Please update the online booking site. The site would not accept my province or my postal code. I had to call the 800 number and wait 1 hour for a call back. The call backs did not work as I was cut off 2 times. Finally by the third call back I was able make a booking. Gracias.

Valerie B. 
Clasificación:
5.0

Really appreciate the honest and professional service provided in this location

Waleed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Nothing. Fast, friendly service.

EARL FRANCIS H. 
Clasificación:
5.0

Kim was AMAZING. I was in a very dangerous situation and she made sure everything went smoothly and that I had a storage space. The staff upon arrival and checking the truck back in were fantastic, but Kim, she really made me feel like I was a person and that I could relax. Thank you to Kim and all the staff at this location.

Christa R.  |  First Impressions 
Clasificación:
5.0

Equipment was great. Staff was beyond excellent.

roderick M. 
Clasificación:
5.0

Everything when very smoothly friendly helpful staff, with a clean vehicle and easily accessible storage locker and moving equipment! ¡Gracias!

COLEEN M H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON G. 
Clasificación:
5.0

I appreciated the sevice, thanks

JEAN MARC M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN AUBREY B. 
Clasificación:
4.0

Rent these with full tanks. It's clearly another means to make money. When I rent other vehicles, much is said and done to clean them re COVID. This truck wasn't even wiped out.

DANIEL F B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martine M. 
Clasificación:
2.0

We rented a trailer in NS and they had us set up to rent one in ON. Then we ordered 4 dollies, none were available when we went to pick up trailer, tried to call U-Haul and was hung up on by mistake. Overall, it wasn't a very good experience.

JOSEPH EDWARD D. 
Clasificación:
5.0

Sadly it's very hard to reach this location by phone.

ROBERT JAMES C. 
Clasificación:
4.0

Pickup was simple and straightforward. The truck was blocked in by other trucks but the staff helped me out immediately. After hours Drop off was straightforward with step by step instructions easy to follow with my phone. ¡Gracias!

Sean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

They were very friendly and helpful, right from initial check-in to equipment checkout, wishing me well on my trip. My go to place in the Halifax Regional Municipality. I have rented here many times and they have always been consistently excellent.

Darin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter Frederick Z. 
Clasificación:
5.0

The staff were very friendly and provided excellent customer service.

Darren S. 
Clasificación:
5.0

The customer service representative was knowledgeable and very helpful.

sheran H. 
Clasificación:
5.0

Check in and check out was seamless with knowledgeable staff to answer all your questions. The truck I drove had 77000 miles but got the job done.

Dwayne S. 
Clasificación:
5.0

Thank you Uhaul for the excellent service.

Michael D.  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable representative. Would definitely recommend this location. Sud was very professional and an amazing listener.

MICHEL G D. 
Clasificación:
5.0

The yard staff were excellent during the pick up and drop off of the trailer.

Timothy John N. 
Clasificación:
4.0

El cliente no dejó un comentario.

BLAIR WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex M. 
Clasificación:
4.0

This was my first time renting. We dropped off the truck after hours. Was not told that we had to go to a web site to complete the drop off. Recommend that the desk clerk inform their customers when they pick up their rental. Other than that, it was a good experience and customer service.

Monique L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND MURRAY K. 
Clasificación:
1.0

Employees do not pay attention to the fact that I preloaded my drivers license or updated information online. Your employees are not knowledgeable on how trailers are connected. The employee almost snapped my wiring connection off trying to connect. Upon return I waited 30 minutes for someone to come out to the return spot so I could find a spot to park and unhook the trailer.

Patrick F. 
Clasificación:
1.0

Mobile check in never works

Rhonda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise S. 
Clasificación:
5.0

All the staff are amazing! So kind and polite...They are very helpful and get you in and out in no time..I find it to be a great location as you just have to swing under the bridge and there it is:)

Natasha W. 
Clasificación:
5.0

Staff were communitive and pleasant to deal with. Will deal with them again.

Bill N. 
Clasificación:
4.0

I reserved a cargo van but had to settle for a 10' truck. Not what I wanted but it worked out.

MAURICE ANTHONY E. 
Clasificación:
5.0

Excellent customer service, keep up the good work. Cheers,

STUART REID GREG R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAPHNE JOANNE A. 
Clasificación:
4.0

The customer service was awesome! dynamic, friendly with all the information and literally showing me the truck and its accessories in just 3 minutes with all I needed to know! Where I would improve is the signs for the entrance of the parking lot, not just a sign facing the street, but two signs: on at the light facing the incoming traffic to show the entrance is further up and keeping people from coming in by the exit and one sign on the other side of the road but about 10 metres from the entrance for incoming traffic. :) Thank you! You guys rock!

DOMINIQUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA EDITH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN ANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE G N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW DAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY ALLISON O. 
Clasificación:
3.0

I was expecting a full tank of gas instead of a quarter of a tank vary hard to just how much gas to put in during the end of the trip

EMILE JUDE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER STRACHAN G. 
Clasificación:
5.0

Service was great, both at pickup and return. No complaints, and nothing really to improve. Very happy and thankful for the service and location.

Brandon L. 
Clasificación:
2.0

I noticed something like bird poop dripping no a on several of my items in storage when moving out. I also had an awful time even getting this unit, since I technically booked one at another location and ended up with this one and having to use stairs, which I was trying to avoid.

Sam K.  |  Overall Experience 
Clasificación:
5.0

The person at the front counter was so irritating,I was with my friend and the way he was doing conversation wasn't appropriate,I wouldn't suggest my any of friends to this location,no doubt place was good,truck was clean but the for the customer service I would give 0 because of that irritating man

sahil D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL BROCK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID BRUCE H. 
Clasificación:
3.0

Hired 2 movers from “Local Boys”. They did not show up, I confirmed with their cell phone 3 days prior. They did not answer the cell phone on the day of the move, and did not show up. Never returned my voice messages. The local dealer washed his hands of the problem. Did not try to help.

Lee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine A V. 
Clasificación:
5.0

I know you're busy especially at the end of the month however it would go a long way to make the experience more friendlier. While they are efficient in getting your transaction complete at the registration desk it seemed so serious. For most people the “move day” is stressful enough so having a friendly person to deal with would go a long way. When I returned the truck the staff in the parking lot was extremely friendly.

Christopher S. 
Clasificación:
5.0

The check in process was easy and efficient however the vehicle I was assigned was filthy. Spilled coffee stains and cigarette ash all throughout the cab. Even without the COVID environment we are in, at the very least the cabin of the truck should have been wiped clean before being rented out.

Walter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared M. 
Clasificación:
5.0

Very friendly and fast.

GERALD A L. 
Clasificación:
5.0

I love windmill rd location. They are very nice

LORI HELEN F. 
Clasificación:
3.0

Disappointed that I had to take a larger vehicle than booked due to lack of available one way vehicles. Truck was less than half full and cost a third more in gas.

Brian Marcel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhejun D. 
Clasificación:
4.0

Need better shocks for the cub truck. I didn't have any glass, art items or lamps, i.e. breakable but the ride was bumpy and somewhat noisy. I just went a short distance. Otherwise all was fine.

Ann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE LIANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND BERNARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN ELSWORTH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA MARIE M. 
Clasificación:
4.0

The drop off process was confusing.

ALLAN GARSON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
4.0

The odometer of the truck was in KM, but the billed distance was in miles. This resulted in being billed for ~60 miles rather than ~60KM. After receiving the bill and reviewing the odometer photos with the attendant, she was able to resolve the issue and the difference recharged to my card.

Matthew B. 
Clasificación:
4.0

Everything when as expected with good service and return service.

Derek P. 
Clasificación:
1.0

Nothing was ready and previous arrangements were not followed

James G. 
Clasificación:
2.0

Reserving a truck, equipment and storage unit doesn't mean anything. The storage unit I reserved was not there for me nor was there any explanation when booking that it was first come first serve whether I reserved it or not. So was given a much smaller unit and a second unit of the same size free for only a month. No apology asked if when the size unit I reserved opened up if I could be contacted…. Doubt that will happen. Almost didn't get the right size truck because the one that was supposed to be mine was having mechanical issues. Thankfully they had an extra one. Reserved a furniture and appliance dolly and got neither. Was told they were all gone in the morning even though again I reserved both for the time I reserved the truck. It was bad enough 2 of the 3 things I needed from uhaul went completely wrong but then the staff really didn't seem to care and just wanted to finish the transaction and send you on your way didn't make the situation any better. Directions were not explained such as when you return the truck get one of the guys outside to do the check rather than come back in to the front desk and wait in line for 25 minutes before they tell you "oh just go outside and get one of the guys". I've used uhaul several times for my own moves and friends and family. This was the worst experience I have ever had with them and don't know if I will use them for my next move.

Kelly S.  |  First Impressions 
Clasificación:
1.0

Work was not done. Didn't have parts

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK EWART S. 
Clasificación:
5.0

It was so easy to pickup and return. Well done!

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL DOUGLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES ANDREW E. 
Clasificación:
5.0

No change to current practice

MICHAEL H. 
Clasificación:
3.0

Extremely expensive for km's. probably wont even go back.

JEREMY DALE M. 
Clasificación:
2.0

1. Truck was not clean - there was a package of peanuts and coffee cup in cab, and cardboard in back 2. 2 of the last 3 -recent- times I took a uhaul from this location the gas level was showing above the actual level 3. An "indoor" employee was yelling at the 2 "outdoor" employees while we were picking up the truck. I felt embarrassed for the employees being yelled at outside in front of the customers. It was unprofessional. The same employee that was yelling I have seen previous times when picking up the vehicle and she would speak very loudly to customers about their personal business making it so everyone in line could hear.

Caitlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petr C. 
Clasificación:
5.0

nothing excellent

Samuel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELIZABETH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUENE RANALL I. 
Clasificación:
1.0

Call people before they show up for there appointment and there parts aren't there

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques C.  |  First Impressions 
Clasificación:
5.0

Customer service is excellent, very pleasant and helpful staff. Top notch!

GRANVILLE D P. 
Clasificación:
5.0

U- Haul ,has always been there for me ,very accommodating they are the professional company I rely on for my trucking needs.

Robert John M. 
Clasificación:
4.0

The hitch wasn't in stock when I arrived for my appointment. FedEx sent an alert to Uhaul the previous day that there would be a delay but this didn't get communicated to the appointment people. So I didn't get a warning beforehand to reschedule. The part did arrive later that day and the hitch did get installed. The install was fast and efficient. The local staff did their best to make things right about the scheduling snafu. In spite of the bad start I'd go back to them again

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN R D. 
Clasificación:
5.0

Loved the remote after hours drop off. No complaints on anything

Brendan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F.  |  First Impressions 
Clasificación:
5.0

Nada

MICHAEL FERRY C. 
Clasificación:
5.0

Very helpful, friendly professional staff!!

Katherine M. 
Clasificación:
5.0

The staff were very friendly, always smiling and made things easy. I appreciate that!

Nick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RIEKO FAITH T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

All staff were courteous and knew their jobs well. It was a positive experience and I would recommend this U-Haul center to any of my friends.

gordon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

clint C. 
Clasificación:
3.0

I wasn't advised that my drop off time was after hours for the location, and wasn't advised that I would have to check in my truck on line. I arrived before 5:30 but it was closed and then I had to call uhaul for help to check the vehicle in. None of this was mentioned when I was at the office picking up the vehicle. It took at least 15 minutes to get the proper settings for my location and the person who was helping me on the phone wasn't intended to help as she thought I knew what I was supposed to do. Then after several minutes, we lost our connection, maybe she hung up because the call was taking so long and I was returned to the on hold part of the call. I eventually got help from family and completed everything.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

The Mgr Kim Singh was able to “get things done” and make for a much smoother movie in

Bette-anne S.  |  First Impressions 
Clasificación:
4.0

Need more dollies. If there's more than one peraon there, you dont get a dolly

NICHOLAS CURTIS L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J.  |  Overall Experience 
Clasificación:
1.0

An alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.

Alec F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT FRANCIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara Ann J.  |  Overall Experience 
Clasificación:
1.0

Communication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.

Kim T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  First Impressions 
Clasificación:
4.0

Map of property confusing.

ROBERT FRANCIS R.  |  First Impressions 
Clasificación:
5.0

It would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!

Bernadette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M L.  |  Overall Experience 
Clasificación:
1.0

Not only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn't confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was $159+ taxes and the unit that I am now paying for is over $200 a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.

Olivia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
2.0

Was told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.

Charles O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marita K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hai d.  |  Overall Experience 
Clasificación:
5.0

All U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Gracias.

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K.  |  Overall Experience 
Clasificación:
5.0

the staff is wonderful here.

wendy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM JAMES M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and efficient!

JOSEPH C G M.  |  Overall Experience 
Clasificación:
1.0

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

A freight elevator would have made it perfect

Traverse D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C.  |  First Impressions 
Clasificación:
2.0

The security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.

EILEEN FRANCES M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri E.  |  First Impressions 
Clasificación:
5.0

Kim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.

jessica t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl F.  |  Overall Experience 
Clasificación:
5.0

Kim Singh is the best! Friendly, accommodating, and professional.

DAVID M.  |  First Impressions 
Clasificación:
5.0

Great solution for moving.

WILLIAM MORRIS L.  |  First Impressions 
Clasificación:
5.0

My things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !

Corina A.  |  Overall Experience 
Clasificación:
3.0

Lights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.

Lyrica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald Eugene H.  |  First Impressions 
Clasificación:
2.0

I moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.

mike t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCOIS D.  |  Overall Experience 
Clasificación:
4.0

Unit was COVID cleaned and ready to go

Derek P.  |  Overall Experience 
Clasificación:
5.0

Love working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada

Jim M.  |  First Impressions 
Clasificación:
5.0

Staff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS

Keir H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

julia d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl M.  |  First Impressions 
Clasificación:
4.0

Very helpful and made changes I required easily and had a good experience

Derek P.  |  First Impressions 
Clasificación:
2.0

No notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.

Sarah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN a.  |  First Impressions 
Clasificación:
5.0

The staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.

Mark B.  |  First Impressions 
Clasificación:
1.0

Reserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's first come first serve! It took weeks of planning to have people help with the move an expensive uhaul truck to move our things and then to show up and not have the reservation mean anything was absolutely unacceptable. When I asked to speak to a manager at around noon I was told she was in a meeting until 6. The gentleman at the desk called Halifax and Bedford locations but also not available not to mention I'm paying for the truck per kilometre. For a storage facility not back up a reservation a customer has made is unimaginable as we are counting on the unit to be available if reserved. In the end we did get a 10 by 20 unit but took over an hour to find. I'm not sure how long our things will be in this unit but I do know when I need another unit in the future and with the costs associated with moving I will certainly be looking for a company who can be trusted. If no unit became available and I had a uhaul truck rented with our things in it what would have happened? Absolutely horrible experience.

SCOTT MICHAEL G.  |  First Impressions 
Clasificación:
5.0

Toni on your front desk is more then helpful ! She was very accommodating to my needs and was more then patient with my questions. She should be rewarded for being an employee who will keep the customers coming back. Gracias.

Jeff P.  |  First Impressions 
Clasificación:
5.0

Well, my opinion has changed from my previous post. My goodness what a difference. Staff were wonderful and handled my request quickly and so efficiently, and such a great atmosphere, you couldn't help but giggle along with them. Safety barriers in place and they added more storage units!!!! So very imressed with the difference, I absolutely recommend this store now!

christina g.  |  First Impressions 
Clasificación:
5.0

The U-Haul employee that helped me through the entire process, jessica, was so extremely helpful. From taking the time to explain the different units to me, to going above and Beyond to help make me feel secure In the purchase. She made the experience excellent.

Elizabeth s.  |  First Impressions 
Clasificación:
3.0

First thing: i asked at the counter to book a truck for the next day and pick up in a town 80 kms away. I was booked for a week away and pick up in the city the office was in. I canceled that order, messaged the office and i was not contacted about the screw up. Second, when i got the truck a few days later, i rolled into the storage area and the alarm was going off. The security intercom system was utilized by me to notify the office next door. I was blamed for setting the alarm off. It was certainly not me. Everything was dealt with about 45 minutes later when staff were running around trying to figure out the issue. Lady at the desk was awesome yesterday.

james c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy E.  |  First Impressions 
Clasificación:
5.0

Everything went better then i expected. I was very happy when i left

stephen p.  |  First Impressions 
Clasificación:
5.0

Staff was very accommodating

Terry W.  |  First Impressions 
Clasificación:
1.0

The other day I found no lock on my door. The service counter determined that, for some inexplicable reason, their yard man marked me as "moved out" and cut the lock off 3 days earlier w/o notice!

Murray S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba