Customer Reviews for U-Haul Moving & Storage of Castleton

9,976 comentarios

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash)

(317) 849-9614

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always a pleasure doing business at this location.

Beth T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Everything went well

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Easy pickup and return of truck. Friendly and knowledgeable staff.

Doug D. 
Rating:
3.0

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David M.  |  Overall Experience 
Rating:
5.0

John and Travis were very helpful. It was a convenient location for our moving needs. The employees were efficient and good customer service was provided.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Nada, best U-Haul in Indy! Send receipt though, please!

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Thomas (Mr. Thomas?) was friendly and expert in taking care of us and getting us on our way.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

The trailer was not the cleanest. Previous user(s) used it for sand or gravel. Did not effect my use however. Thanks

Marc K. 
Rating:
5.0

Actually I can't think of anything. when I picked up my truck he was very helpful, respectful and polite. When I returned the truck, they were, again, very helpful, respectful and polite. thank you

MARIE D. 
Rating:
2.0

My experience renting here was horrible. I chose the "mobile" version for pickup and that was the worst experience I've ever had at a Uhaul. It was giving me issues from the moment I got to the location for pickup. I then I asked the person at the counter if he could just check me in at the counter instead to avoid the pain but he told me that since I have started it on the mobile there was nothing he can do. I continued to follow all the prompts of the mobile checkin process only to be given the runaround for about 45 minutes. I then checked with the person at the counter and he said to his colleague, just rent it to him as a walk in and that resolved my issue. I was glad that I finally got my truck but at the same time frustrated that there was clearly something he could have done from the first moment I asked him instead of waiting 45 minutes to help me. I'm not sure if the issue was their system, the location, the people or all combined, but my experience was a terrible one.

Dagmawi T. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
4.0

The rental and return were fast and easy.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

PRIYA T. 
Rating:
3.0

The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.

Pamela R.  |  Overall Experience 
Rating:
5.0

I dropped the trailer off one day early and the attendant was very helpful and efficient. I was in and out in 10 minutes

RICH C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
1.0

The lady working was so rude and disrespectful. We asked if we could leave our uhaul in the parking lot for a bit and when we asked for clarification on where to park it she said ‘Sweetheart he already told you twice where to park it' in such a condescending way. When we arrived to drop the keys off she wouldn't look up at us and just sat there shaking her head the entire time. She should really find a job elsewhere if she hates hers so much. So unnecessary to treat a customer that way when we wanted to ensure we weren't disrupting business by parking in the incorrect location. I'll be sure to drive out of my way next time to not deal with her.

ANDREW S. 
Rating:
3.0

Prices are too high.

KATHY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

They did a great job. Been going to this location for about 25 years. Put a hitch on my vehicle, looks good. Friendly and prompt.

Sandra B. 
Rating:
5.0

Nothing I was thoroughly satisfied.

Carmen S. 
Rating:
5.0

The staff at the Castleton location are amazing!

Nancy M. 
Rating:
5.0

Check the brake and turn lights.

BLAIR T. 
Rating:
5.0

Customer did not leave a comment.

KAYLEE B. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

No complaints The staff was nice and friendly. Awesome customer service definitely a 10

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

All good

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Dave T. 
Rating:
4.0

Very nice employees!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JASMIN M. 
Rating:
5.0

The workers were fantastic. When they didnt have the size truck I needed, they worked it out and found me one. Super helpful and so sweet.

THERESA L. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Juanita H. 
Rating:
5.0

Customer did not leave a comment.

Dina S. 
Rating:
4.0

Tony & Nate were very helpful

Kelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  Overall Experience 
Rating:
4.0

Checking the trailer back in took too long.

Thomas F. 
Rating:
2.0

There was one young lady at the store who was very helpful and made a quick repair for me unexpectedly. Everyone else that I interacted with was unmotivated and untrained. Regardless of where I go, I usually know more about your equipment than the staff.

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
4.0

The truck I was given was prob the oldest truck in your fleet. It was loud, very bumby and squeaky, like it had no shocks. The paint was peeling off the entire exterior of the truck and the area used to transport our furniture appeared dirty and we had to cover the floors B4 putting our furniture in there.

Gregory B. 
Rating:
4.0

Consistency of good employees

PHILIP S. 
Rating:
5.0

Very easy pick up & drop off process. Would rent from this facility again.

ALICE B. 
Rating:
5.0

Continue the excellent customer service and you will always be A=

LLOYD M. 
Rating:
2.0

The truck was in rough shape (service engine light on and interior worn out). I returned the truck filled to the fuel level it was rented at and the app wouldn't let me show it at the same level and charged me for the fuel I just purchased then the location was closed so I couldn't talk to anyone.

PAUL T. 
Rating:
4.0

The lights on the trailer need to be checked out. They quit working. On pickup they were fine.

GLENN S. 
Rating:
2.0

Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.

Colin B.  |  Overall Experience 
Rating:
1.0

Charged my twice, no body knows how to fix the issue, then finally I was given a credit to use next time in store. The credit can't be applied fo some reason and again all employees don't don't what to do and keep sending me one person to another. Horrible service

Paramvir S. 
Rating:
5.0

Professional and courteous staff!

JULIA T. 
Rating:
2.0

Auto transport trailer was not useable only because the wiring was bad and the location didn't have any good replacement wires to use so we had to go all the way across town to a different location to pick up auto transport grossly delaying trip.

Coralee H. 
Rating:
3.0

Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude

Guillermo T.  |  Overall Experience 
Rating:
5.0

Employees were really helpful getting the trailer attached

Steve S. 
Rating:
5.0

The drivers mirror was not tight. Kept changing positions when driving over bumps. The interior of vehicle was not clean. Smelled like a locker room. A broken plastic hanger and previous contract were in cab. The winds head dirty both inside and out. I wiped down can with disinfectant, attempted to clean windows inside and out - removed dead bugs outside. Removed debris from inside cab.

Joseph G. 
Rating:
5.0

I had to call the travel center twice before landing at this location.

Carol B. 
Rating:
2.0

I got along fine with the employees that helped me out. They were friendly to me mostly because I did my paperwork ahead of time. The guys in line in front of me were not as prepared and I saw one Uhaul associate roll their eyes because the customer wasn't ready. The other associate seemed pretty aloof with their head down in front of the monitor. The truck was fine, but it still had cigarette butts in the ash try. No big deal, the cab just stunk. I really had a good customer experience but it didn't look like anyone else did. It was also weird that I got a truck that was in at 1/4 tank. Usually I fill up past where I'm supposed to, so the next guy won't have to worry about running out of gas. I actually did worry out of running out. Not a big deal, but just one more thing I had to worry about. Finally the after hours drop off instructions on the door had a bad web address. I spent too much time trying to figure that out. I've moved 15+ times over the years - this was a rough experience. Not the absolute worst but definitely not the best by a long shot.

John Scott M. 
Rating:
5.0

Customer did not leave a comment.

Percy B. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

JENA R.  |  First Impressions 
Rating:
3.0

I had the worst experience. The manager Noel Marrin was Awful.l from my pick up location. I went back and forth 5 times to finally get my u pod. On top of that, the manager was rude to communicate to. Almost all stuff I had in the pod were broken (couch, shelf, bed, couch). I had the absolute worst experience.

amman K. 
Rating:
4.0

Battery died during my rental. I had to get jumped to make it back to U-haul. I didn't get an email with my receipt as requested.

Matthew T. 
Rating:
5.0

Quick trailer rental. With a spur of the moment decision to move a 7 piece patio set, stopped by the Bash u-haul. Ten minutes later., leaving with open top trailer. Good solution for a quick move. Drop off (same day) was equally smooth.

RONALD Y. 
Rating:
5.0

Great staff

JAMES G. 
Rating:
2.0

Truck was dirty and had several issues. When I called to report the issues I was on hold for a long time! When I picked up the truck I was told to go find it in the rain in a spot where there were no trucks. I then followed the employee around the entire property in the rain until the truck could be found. Not sure why they could t just go find the truck and pull it up for me?? And not sure why on hold for so long…

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Anton S. 
Rating:
5.0

Customer did not leave a comment.

JENA R. 
Rating:
2.0

I wasn't give my dollies and still charged.

Corey T. 
Rating:
1.0

Customer did not leave a comment.

Ebony R. 
Rating:
1.0

The employee was over 30 mins late. He sent me to find the truck on my own. I didn't find the correct one and has to ask another employee to retrieve the truck for me.

Ebony R. 
Rating:
5.0

Services were very good and the website made changes very easy. Moving was a lot less complicated.

kathy m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

QUI L. 
Rating:
3.0

Customer did not leave a comment.

john K. 
Rating:
1.0

Customer did not leave a comment.

CORY E. 
Rating:
5.0

The lady who helped me was very pleasant and great to work with. Overall a great experience.

JAMES L. 
Rating:
2.0

The customer service person at the front counter was difficult to interact with. Her verbal language was condescending and unempathetic. I experienced eye-rolls and grimacing. Very unfriendly. She should not be at the front service desk with that unpleasant demeanor.

Debra H. 
Rating:
5.0

The staff at this uhaul is excellent.

CRIAG A. 
Rating:
5.0

I interacted with an employee for drop-off of the auto transport, and it was a very positive experience. Very friendly, knowledgeable, and professional. I dropped off the truck after hours. While I appreciated very much the ability to do the self drop-off, it was a little time-consuming to work through all the steps. Making brooms available after hours to sweep out the trucks would be very helpful. I had to improvise to get this done, which added a lot of time. There was another guy there at the same time who was truly struggling to work through the mobile app, which was not functioning properly for him.

Brian G. 
Rating:
1.0

Lady that handle reservation was rude because she said I should have did it on line so why do you need her. Told her it was last minute stop cause on line said their was no rentals I was nearby and stopped to check for cancellation.

leslie J. 
Rating:
3.0

U-haul was infested with roaches. They did not have another 20 foot u-haul for me. Had to travel to another location to pick up another uhaul then back to original location to pick up my auto transport.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Keep up the excellent services you offer to your customers!

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

Hesam N. 
Rating:
5.0

Customer service was wonderful. Allowed us to keep the truck longer. I would recommend this to anyone moving.

KELLY A. 
Rating:
5.0

Customer did not leave a comment.

KERI-ANN H. 
Rating:
3.0

Everything was very confusing and I was waiting for help a long time at pick up. No one was in the building. Return the people were snippy with me and overall I don't think I will use this location again.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Igor M. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Confusion on my online appointment installation time. Staff was excellent and professional and got the hitch installed. A+++ to the staff.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

Customer did not leave a comment.

laquan n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
2.0

Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.

Madeline C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candace H.  |  Overall Experience 
Rating:
2.0

Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.

Charis B.  |  Online Move In 
Rating:
1.0

The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don’t like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, Jeff

Jeffrey M.  |  Overall Experience 
Rating:
5.0

I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best 👌.

jacquline k.  |  Overall Experience 
Rating:
5.0

Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.

juanda p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shandella S.  |  Overall Experience 
Rating:
1.0

I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANA

Franky C.  |  Overall Experience 
Rating:
3.0

Avg service.

DAVID E.  |  Overall Experience 
Rating:
1.0

Staff was less than friendly. Would not recommend.

Jason B.  |  Overall Experience 
Rating:
2.0

For the 2 years we had this storage building we didn’t have access to pay online because our profile said we didn’t have a storage room. So our payments we messed up all the time and the staff wasn’t always helpful. It was annoying and the reason we left uhaul and went with a different company.

Cameron K.  |  Overall Experience 
Rating:
5.0

A good experience. Thank you.

kathy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
5.0

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona B.  |  First Impressions 
Rating:
2.0

While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.

Diana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN J.  |  Overall Experience 
Rating:
1.0

Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location

Elizabeth G.  |  First Impressions 
Rating:
1.0

First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn’t use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn’t matter if I come in for boxes or something else.. there’s no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.

Crystal S.  |  Overall Experience 
Rating:
2.0

Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in there

mike R.  |  Overall Experience 
Rating:
3.0

They need extra help I don’t know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it’s was ok...

Debra M.  |  Overall Experience 
Rating:
5.0

The staff were awesome.. they explained everything thoroughly

Amita S.  |  Overall Experience 
Rating:
4.0

Gladly that staffs know what to serve us our deaf’s communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...

Shandella S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karla p.  |  First Impressions 
Rating:
5.0

some of the front staff kind of lazy

TONERRA T.  |  First Impressions 
Rating:
1.0

Everytime I come to this location, the staff never greets any of the customers. Even if there’s a short wait (when they are not with customers) nobody says they’ll be with you in a moment or even acknowledges you’re standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I’m most likely going elsewhere.

Crystal S.  |  First Impressions 
Rating:
5.0

Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.

Stephen F.  |  First Impressions 
Rating:
4.0

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

RONNIE M.  |  First Impressions 
Rating:
1.0

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Lamont L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
2.0

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Marnita A.  |  First Impressions 
Rating:
5.0

Mason Smith, the GM there in Castleton is a life saver.

abbie d.  |  First Impressions 
Rating:
5.0

KEEP UP THE GOOD WORK!!

John D.  |  First Impressions 
Rating:
5.0

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

William S.  |  First Impressions 
No reviews have been submitted for this location.

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