Customer Reviews for U-Haul Moving & Storage of Castleton

9630 comentarios

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash)

(317) 849-9614

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Staff was less than friendly. Would not recommend.

Jason B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT R. 
Clasificación:
4.0

Everything went well. One suggestion would be to have the drop box sign a lil more noticeable. It would've been easier to find had there been a location of the drop box on the app or at the location.

Tyleah P. 
Clasificación:
4.0

I've yet to receive my emailed receipt that they said they would send. Also, truck was parked in a row behind multiple trucks and blocked in. Had to be awkwardly backed out and find my way out on my own.

Gregory B. 
Clasificación:
3.0

The ac on the truck barely worked, it took 25 monutes for the cab to not be hot and be comfortable but it never felt like the ac was actually working. I had a extremely hard time checking the truck in the app is complete garage. I doubt i will ever use uhaul again after this experience

Dustin D. 
Clasificación:
5.0

I'm totally satisfied, Nate takes care business. Thanks Nate!

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORETTA C. 
Clasificación:
3.0

When the reservation is transferred to a further away location, it would be nice to have the difference in mileage compensated for.

Robert C. 
Clasificación:
3.0

They can read an account before calling a customer and demanding the truck back ( the truck broke down and a tow truck was on there way) communication can be a lot better with different departments in uhaul

Michael S. 
Clasificación:
5.0

Customer service was great! Very helpful and efficient.

TRICIA J. 
Clasificación:
2.0

The time I spent on the phone and in-store being passed around from associate to associate was frustrating. I tried to call the store directly but would be kicked out to the corporate number and the process would start all over. The online tools never seemed to work if things had to change with our moving plan. Overall a very frustrating process with how much time spent but happy everything arrived safely.

Matt B. 
Clasificación:
5.0

Not change my pickup location after I am already at the pickup location I selected and paid for the truck.

Lance S. 
Clasificación:
3.0

Your App is dumb. Needs to be faster and smarter. You also changed locations on me and it meant more miles for me.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence D. 
Clasificación:
5.0

They were very busy when I arrived, but were thorough and friendly throughout without making you feel rushed. The rental of storage was a breeze and they were incredibly accommodating!

Chris W. 
Clasificación:
4.0

Return experience via the app was not great. I could not get the app to accept my pic of the odometer and had to leave the truck and drop the keys in the overnight drop without being able to complete the return via the app. I still do not have a copy of a receipt showing the charges.

MIKE K. 
Clasificación:
2.0

They did not have the truck we selected to rent. Online check in is a waste of time. We checked in almost all the way to be told we need assistance. My mother had the same issue months prior at Uhaul. Makes no sense to have online check in if you have to go inside and talk to someone.

LEAH C. 
Clasificación:
5.0

Everything was excellent. The truck ran perfectly and performed as expected. Service was quick and efficient on both ends of the rental. Estimated cost matched actual cost and I was completely satisfied.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
1.0

The Asian I had when I recently went into the store was rude and dismissive, she did not give me any paperwork or instructions. I had questions about what type of gas to put in what was my return Time Etc. but I had to get those questions answered but totally different agent because for some reason the original Agent had Just didn't like me and didn't want to talk to me.

TYLUNDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
3.0

There was a RIDICULOUSLY LONG LINE to check in and we arrived 15 minutes before the store opened. Perhaps you should warn people ahead of time that there will be a long line at 9 AM and advise that they choose a later time to avoid waiting.

Rita K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

My truck I had ordered was cancelled the day before the move and had to scramble to get another vehicle which was smaller .

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
2.0

I originally booked to pick up the van in another location, however the vehicle I booked was unavailable. The staff there at the keystone location, were amazing and found me one castleton. When I arrived, there was chit chat and picture sharing among the staff, I wasn't really acknowledged and it was clear I was interrupting. I had completed all of my check in online, but was asked do it again. I also asked for a dolly and I believe I paid for it, but when I arrived to my destination there wasn't one in the vehicle. While I should have checked before I left, it should have been in the vehicle as well. I am very confused about the mileage situation as well. I estimated at the beginning but no one checked it at the end. So if I was under that mileage amount shouldn't I receive a refund for unused miles? If over I would gladly pay as well, but I estimated higher so that wouldn't happen.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Right headlight was out, so just may need to confirm equipment/vehicles are okay.

CRAIG C. 
Clasificación:
4.0

N/A.

Idowu I. 
Clasificación:
1.0

I went into the store the customer service was terrible. They did not want to answer questions , when they did answer questions they were condescending. Tried to get something resolved they offered no clarity which ended up in us having to pay extra items we never received. Overall terrible experience.

Veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA Z. 
Clasificación:
5.0

Drop off took less than a minute. With rain coming, really appreciated the efficiency.

Jeffery W. 
Clasificación:
3.0

The right brake light was not working. However, the real issue is that your online check in is worthless. We have tried the online check in app/process several times and it has actually cost us more time than waiting in line every single time. If you want the laundry list of issues with it, U-Haul corporate may contact me.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Super nice guy working truck returns.

Anthony A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nyeisha R. 
Clasificación:
2.0

For the 2 years we had this storage building we didn't have access to pay online because our profile said we didn't have a storage room. So our payments we messed up all the time and the staff wasn't always helpful. It was annoying and the reason we left uhaul and went with a different company.

Cameron K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bruce B. 
Clasificación:
5.0

The staff never look up and acknowledge you. Three people were working behind the counter. One person was being helped. Two people were waiting. No one said anything or even looked up. I just checked in online. I had to go back in to get a key. I asked one of them for it and got attitude.

CURTIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Online check-in did not seem to work as I had expected and had to go into the office anyway to pick up the key and pay. Staff was very friendly though, and knowledgeable.

DOUGLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HISHAM A. 
Clasificación:
4.0

Had a problem using my debit card

ANTOINET K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONIS V. 
Clasificación:
2.0

i feel was misled and unfairly informed/charged yesterday when i returned my rental truck. when the guy asked how many miles I'd be driving i said "i have no idea, like 40? maybe more I'm not sure..." when i returned the truck i had gone 53 miles and was charged an additional $12.02 when i called to ask why the guy said because i had said 40 and then gone over i got charged. i said "so if i had guessed 80, 100 or 1,000... any number way over what i expected and i wouldn't have been charged anything?!?" he said yes. this is incredibly ridiculous and unfair. if they know I'll be charged if i go over (and i clearly said i wasn't sure on the mileage) good customer service would dictate that they recommend i go with a higher estimate to be safe, unless they're working on commission...? 🤔 pretty garbage way of doing business.

BRIAN M. 
Clasificación:
5.0

Staff at Castleton location were extremely helpful

JENNY G. 
Clasificación:
3.0

I had a pick up truck reserved but none available and ready when I got there to pick it up.

REA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL J. 
Clasificación:
5.0

The associates were personable and willing to help us get our two day rental when the computer system wouldn't let me do it online. Yeah for actual people doing a great job.

ANDREW W. 
Clasificación:
4.0

Improve telephone response to customers.

STEVEN S. 
Clasificación:
4.0

Lacked customer service skills. Gave me a hard time for pulling the truck in the wrong way. I felt like a burden. Otherwise, Drop off experience was hassle free.

Katie W. 
Clasificación:
5.0

My only complaint would be don't have the advertising sign in the UHaul when it's been booked for over a month.

Andrew H. 
Clasificación:
4.0

Need to have local phone number to be able to talk to customer service directly . We had questions but were diverted to a generic call center and had to be on hold about 30 minutes each time.

ANN S. 
Clasificación:
1.0

They don't answer the phone and act like they don't see you when you come in.

JEREMIAH L. 
Clasificación:
2.0

This location is seriously understaffed for the volume they do. The folks that are there are nice and try hard but they can't keep up with the customers.

Don A. 
Clasificación:
5.0

A good experience. Thank you.

kathy m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlesha P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Meredith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Truck pick up had to be moved to a location further away and they accommodated me so nicely. Highly recommend this location, staff was great and store was very well maintained and stocked.

COURTNEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacob I. 
Clasificación:
5.0

Better customer service when I dropped it off they acted like I knew what I was doing. When I wasnt

JACOB P. 
Clasificación:
1.0

Charged for the extra mileage from the 86th location although we booked at the 65th location and was told we would be charged with 10 less miles due to the extra mileage from our original location. Brittany an employee cleaning a truck at the location gave us sass and was rude to us and her fellow employee in front of us.

NICKOLAUS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devarayan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARSON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD S. 
Clasificación:
5.0

I would have preferred getting my "day before call" at an earlier time, just to be sure all was on track for my pick up the following morning.

KELLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

The customer service agents were awesome the gentleman who helped me out the first time when the uhaul was booked for the day and the lady who checked me out!

Tameesha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared D. 
Clasificación:
3.0

Our truck broke down and I have tried numerous times to contact them and can NEVER get through to anyone. I am still waiting for a call from a manager after numerous attempts at a refund for this terrible situation. It is a never ending cycle of being passed around and being put into 45 min long hold times. Promises are never kept. No one seems to have the authority to make any decisions. One employee apologized for being put through this and said it is typical. I still have the truck key over a week later! No one seems to care to make this right. Do not use U-haul.

COURTNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED H. 
Clasificación:
4.0

Was not offered the opportunity to get a receipt. Was told it would be emailed. Still have not received a receipt. Otherwise it was quick and efficient.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTIN W. 
Clasificación:
5.0

Great efficient service on even the last day of the month!

Alan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARMJIT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne A. 
Clasificación:
5.0

The staff is knowledgeable and friendly. The manager is great!

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

Review all final charges with the customer first.

timthony M. 
Clasificación:
5.0

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona B.  |  First Impressions 
Clasificación:
2.0

While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.

Diana M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN J.  |  Overall Experience 
Clasificación:
1.0

Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location

Elizabeth G.  |  First Impressions 
Clasificación:
1.0

First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn't use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn't matter if I come in for boxes or something else.. there's no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.

Crystal S.  |  Overall Experience 
Clasificación:
2.0

Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in there

mike R.  |  Overall Experience 
Clasificación:
3.0

They need extra help I don't know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it's was ok...

Debra M.  |  Overall Experience 
Clasificación:
5.0

The staff were awesome.. they explained everything thoroughly

Amita S.  |  Overall Experience 
Clasificación:
4.0

Gladly that staffs know what to serve us our deaf's communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...

Shandella S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karla p.  |  First Impressions 
Clasificación:
5.0

some of the front staff kind of lazy

TONERRA T.  |  First Impressions 
Clasificación:
1.0

Everytime I come to this location, the staff never greets any of the customers. Even if there's a short wait (when they are not with customers) nobody says they'll be with you in a moment or even acknowledges you're standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I'm most likely going elsewhere.

Crystal S.  |  First Impressions 
Clasificación:
5.0

Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.

Stephen F.  |  First Impressions 
Clasificación:
4.0

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

RONNIE M.  |  First Impressions 
Clasificación:
1.0

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Lamont L.  |  Overall Experience 
Clasificación:
1.0

I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.

Tiffany M.  |  Overall Experience 
Clasificación:
5.0

Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.

Ericka T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin L.  |  Overall Experience 
Clasificación:
4.0

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.

Richard G.  |  Overall Experience 
Clasificación:
5.0

Nathan in castleton, Indiana was amazing.

CHRISTINA H.  |  First Impressions 
Clasificación:
2.0

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Marnita A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma G.  |  Overall Experience 
Clasificación:
4.0

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

Deyshawn B.  |  Overall Experience 
Clasificación:
5.0

Mason Smith, the GM there in Castleton is a life saver.

abbie d.  |  First Impressions 
Clasificación:
5.0

KEEP UP THE GOOD WORK!!

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha S.  |  Overall Experience 
Clasificación:
5.0

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Gail R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry D.  |  First Impressions 
Clasificación:
5.0

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

david c.  |  Overall Experience 
Clasificación:
5.0

Jaden and the trainee were great

jim k.  |  First Impressions 
Clasificación:
1.0

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

Rodney R.  |  Overall Experience 
Clasificación:
5.0

Great. No complaints at all. Happy customer.

RASHEEDA O.  |  Overall Experience 
Clasificación:
4.0

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

Richard G.  |  First Impressions 
Clasificación:
4.0

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

ALICIA Y.  |  Overall Experience 
Clasificación:
5.0

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Gayann B.  |  Overall Experience 
Clasificación:
4.0

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Donna M.  |  Overall Experience 
Clasificación:
4.0

The staff was wonderful my only complaint would be that the gate was always open.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

great customer service and great location, Will use again in the future

Stephanie D.  |  First Impressions 
Clasificación:
4.0

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Dianne S.  |  Overall Experience 
Clasificación:
1.0

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Tyler c.  |  First Impressions 
Clasificación:
1.0

Rented truck & was offered 1 month "free" storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Luke R.  |  Overall Experience 
Clasificación:
5.0

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

William S.  |  First Impressions 
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