Team was knowledgeable and courteousJAN B.
Customer Reviews for U-Haul Moving & Storage of Castleton
Indianapolis, IN 46250
(N Of 82nd St & Bash)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No inspection was done when I received the truck. There was only 1 headlight working on the vehicle. The vehicle was also not running properly. It ran poorly for 5 hours and then quit completely 1/3 of the way through our move. We had to pay for a night at a hotel and wait for roadside assistance before we could proceed with our trip. The truck continued to run poorly for the rest of our trip. We averaged 5 MPG for the entire trip, even though it clearly states on your website that a fully loaded 26 foot Uhaul should average 10 MPG. When you are traveling over 1100 miles that makes a big difference in fuel costs. Overall, a bad uhaul experience.HARRISON Z.
El cliente no dejó un comentario.KEITH H.
Representative was great. Efficient. Had to replace original equipment as the trailer's lights did not function. Provided larger size trailer which was very nice. Dent in trailer door made it hard to slide up, but with some effort, was able to use. Overall, great experience.MARK G.
El cliente no dejó un comentario.EMMA S.
Nice staff!KIMBERLY E.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.ERIC S.
Very friendly and professional. Will rent again. Thank youSEAN W.
Quick and easy check in drop off.LORI M.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.JOHNATHAN B.
I had some trouble getting my U-Haul truck using the app. My truck number could not be located, but after getting that figured out the experience was easy and efficient.Donald S.
Manager is great!! Store always clean and organizedMATAYA P.
Great serviceWillis D. | First Impressions
Lady, shift manager was more than nice and helpful.Sidig S.
El cliente no dejó un comentario.BRIANNA W.
El cliente no dejó un comentario.Russell M.
El cliente no dejó un comentario.TRAVIS W.
El cliente no dejó un comentario.Steve C.
What is very frustrating is that I was unable to contact the location by phone, during business hours. Whichever number I dialed went directly to the Uhaul helpline, which was estimated to be 30 minute wait. I had a simple, location specific question and wasted at least 30 minutes either on hold or combing through the Uhaul site to find a workaround. I eventually just gave up, since the only alternative was to drive to the location and talk to them in person which wasn't practical.JAMES E.
El cliente no dejó un comentario.Douglas M.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.MIGUEL N.
El cliente no dejó un comentario.VALERIE H.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.ASHLEI W.
El cliente no dejó un comentario.Stephen W.
Good service and polite employees would be a great start. I used this location a few times. I would like to be able to pick up a trailer in less than 10 minutes. I completed everything online and it still took me 45+ minutes before I could be on my way. This is not the only location I have had issues with.Ricardo B.
Great experience. Thank you.Valerian S.
El cliente no dejó un comentario.Bryan H.
El cliente no dejó un comentario.ROGER F.
El cliente no dejó un comentario.Patrick M.
Everything was all good!!DONALD S.
El cliente no dejó un comentario.MICHAEL C.
Staff was short took awhileCLIFFORD B.
El cliente no dejó un comentario.Rick W.
If you're going to have the phone check out and in then pay attention to the comments. My van had trash in it when I checked out so I made a comment & uploaded a picture. I said it needed cleaning when I brought it back because it was dirty when I got it. I ended up being charged the $25 fee and disputed it before finalizing the return, but was still charged. So now I'm wasting my time trying to get a refund of the fee.John D.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Guy B.
The Lady at the front desk is super sweet and very helpful.Brenda D.
Employees seemed annoyed. Windshield was iced over with no scraper available.Geordan W.
El cliente no dejó un comentario.Kirk T.
El cliente no dejó un comentario.Dan C. | First Impressions
El cliente no dejó un comentario.laureen B.
El cliente no dejó un comentario.JO S.
El cliente no dejó un comentario.DEBORAH C.
We were rented an unreliable vehicle to travel 1200 miles. Luckily it broke down the day before we had to leave and not after we were on the road. Haley was accommodating afterward but the issues were out of her control.DAUSS M.
The last 2-3 yrs, the crew here have been very friendly, helpful to me. So far I enjoy coming to this depot to recon equipment and their moving supplies. The equipment I have been supplied has been very good condition too. They are a major hub not only in central Indiana but also this region, and with plans to expand services/equipment in 2022 on newly acquired adjacent property. They are very busy people here so sometimes waiting is needed for your turn, and when they are being overwhelmed their responses may seem a bit terse. Hey they're human too you know. In order to not tie up their in person customer help time on phone calls during busy times, most all calls go to a central center where specific questions about some things at this depot don't get answered. So then it's time for a visit. I feel the people here make U-Haul company look very good.GEORGE C.
El cliente no dejó un comentario.JEFFREY O.
El cliente no dejó un comentario.Deshane R.
El cliente no dejó un comentario.MAHENDRAN B.
Was told to just leave truck at drop-off lane. Asked for receipt, 1st customer service rep did not want to give a receipt. I insisted and 2nd rep checked in truck and resolved issue with additional charges.DARYL G.
El cliente no dejó un comentario.JOSEPH H.
The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!WANDA L. | First Impressions
My experiences with UHaul have always been superb. Keep up the good work.ROSS F.
Very quick and efficient check in. Friendly.AMY C.
The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .julie g. | Overall Experience
El cliente no dejó un comentario.Carlo W.
Everything was awesome!Marjorie H.
El cliente no dejó un comentario.Willis D.
El cliente no dejó un comentario.Willis D.
Every thing was handled in a timely manner. We were satisfied.Vanossia D.
Great customer service !Mark M. | Overall Experience
A very pleasant experienceNEIL M.
truck made a lot of noise seemed to be in need of some work.STEVEN M.
The customer service agent was very polite and helpful. She even hooked the trailer up and verified light operation for me as well.TRACY C.
El cliente no dejó un comentario.RYAN C.
El cliente no dejó un comentario.BRUCE H.
El cliente no dejó un comentario.Ken F.
El cliente no dejó un comentario.STEPHEN P.
Quick and easy drop off. Only had to fold the furniture carpets. No extra fees and done.REX W.
El cliente no dejó un comentario.ROGER F.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.JASON W.
Nice people.Kevin W.
Everyone was great and very helpful at This locationCharminca K.
El cliente no dejó un comentario.Cyndi M.
El cliente no dejó un comentario.Clifford G.
El cliente no dejó un comentario.Dalyn R.
El cliente no dejó un comentario.JAMESL S.
El cliente no dejó un comentario.SHANE M.
El cliente no dejó un comentario.PETER W.
Very good service and great personnelâ€¦ A very good experienceâ€¦thomas F.
El cliente no dejó un comentario.Jeffery L.
El cliente no dejó un comentario.Jane P. | First Impressions
This location was closed when I dropped offLAUREN P.
El cliente no dejó un comentario.GORDON G.
El cliente no dejó un comentario.JOSHUA I.
El cliente no dejó un comentario.JOHN S.
Rude people and rental smelled like smoke.BRANDI H.
Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.Bryan R. | First Impressions
El cliente no dejó un comentario.Ashley G. | First Impressions
excellent service- staff was WONDERFUL!!Susan D.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.Dina S.
Very dirty inside and out and smells bad StickySalem G.
The woman that is receiving the Vans dropped off outside the store is rude. Not helping customer with a simple question.ALAN G.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Jeffrey T.
El cliente no dejó un comentario.Malinda M.
El cliente no dejó un comentario.BRENT H.
El cliente no dejó un comentario.Doug B.
El cliente no dejó un comentario.terri m. | Overall Experience
Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JDJohn D. | Overall Experience
Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.Christopher H. | Overall Experience
Tony & Nate were very helpfulKelyn C. | First Impressions
El cliente no dejó un comentario.JENA R. | First Impressions
El cliente no dejó un comentario.laquan n. | First Impressions
El cliente no dejó un comentario.Jacob B. | First Impressions
Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.juanda p. | First Impressions
El cliente no dejó un comentario.Angela B. | First Impressions
Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.Chiyona B. | First Impressions
El cliente no dejó un comentario.karla p. | First Impressions
El cliente no dejó un comentario.Daniel S. | First Impressions
Mason Smith, the GM there in Castleton is a life saver.abbie d. | First Impressions
KEEP UP THE GOOD WORK!!John D. | First Impressions
Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.William S. | First Impressions
Servicios adicionales en esta ubicación
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