Customer Reviews for U-Haul Moving & Storage of Castleton

Clasificación:

4.0

Thanks for fitting me in for a last minute rental. Also, thank you for your courtesty.

Clasificación:

5.0

The Help at pick-up of the vehicle was OUTSTANDING - She provided exceptional customer service

Clasificación:

1.0

26 ft trucks are in very bad shape mechanically, a lot of damages in the truck very loud and noisy to operate the trucks. Worst truck rental experience. Also the exterior is in very bad shap. Interior is dirty and stinky can drive the ruck from the smell. Very old un maintained trucks possess risk while driving on the highway specially the brakes when they are miss functioning

Clasificación:

2.0

Staff was unfriendly, unhelpful. Was made to wait for extended period when trying to return vehicle.

Clasificación:

2.0

The gas tank was on empty so I had to buy gas first thing (not cool). The inside of the windshield was so dirty I could barely see out! This location was out of furniture dollies so I had to go to Lowe's and buy two for $34 each! Come on who's in charge

Clasificación:

3.0

Instructions were inaccurate and unclear. Truck, drop box not where they were shown to be on the app. Confusing and not user friendly.

Clasificación:

2.0

U-Haul changed my location from Carmel to Castleton without asking me. When I picked up the truck they did not have the dollies or blankets that I had requested. The truck had food crumbs all over the seats.

Clasificación:

5.0

Awesome staff! When I arrived I had to pick up a trailer wiring harness. The location was out of stock but they offered several options where I could pick it up that night. When I finally was able to obtain one it was 7pm at which time I got a call from the location offering to rebook the trailer for the next night. High ratings for your staff!

Clasificación:

5.0

Very friendly and quick service.

Clasificación:

4.0

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

Clasificación:

5.0

It was quick, easy and friendly picking up the truck.

Clasificación:

4.0

No complaints. A little confused if I needed to do the self checkout or if the people there would do that. Had to ask and they said no, they would check me out.

Clasificación:

4.0

Was asked if I wanted the receipt emailed to me upon return and said yes. Still have not received it to verify charges

Clasificación:

2.0

Ensure more efficient, effective communication with the customer. Ensure rented vehicles are clean.

Clasificación:

2.0

The truck side view mirror wouldn't be still. The truck rode hard. The rental is way overpriced.

Clasificación:

5.0

Friendly and helpful staff. Everything was great!

Clasificación:

5.0

Fix the after hours app.

Clasificación:

3.0

Over crowded by uhaul truck all over

Clasificación:

3.0

It was very hard to find this location - this was not my original choice for return. I did not enter the store, but they did not answer the phone any when I tried calling for help finding them all afternoon of 3/29/2021. It was very frustrating!

Clasificación:

1.0

I was charged 200 for a mistake on your end and now I have to wait multiple days to get my money back when you messed up in the first place. Wouldn't recommend this location at all.

Clasificación:

2.0

One of the employees had a stick up his ass. Older guy. He was extremely rude with other people when I picked up the truck, and upon returning he yelled at us... Barely seconds after I pulled into the truck drop off, and got on my phone to do the checkout process, he was repeatedly yelling at us "Get out! Go home!" like we were kids on his lawn or something. He kept doing it, over and over. What a cunt. The other employees where all helpful, though disorganized but that's expected sometimes, however the rude old prick is inexcusable. He will be my reason for not returning. Fuck that guy.

Clasificación:

4.0

The agents were distracted by their cellphones upon my arrival.

Clasificación:

1.0

The location I reserved a truck from didn't have the truck so I was sent 15 miles out of my way to rent a truck larger than what I needed. Still had to return it to the same location that was an additional 15 miles away. So I was stuck with a truck that definitely needs a new transmission, supper inconvenient and cost me more in gas and mileage than I budgeted for. (29.00+20 miles max total) I only moved from 17436 Fleming street apt.111 Noblesville In 46060 to 15268 Radiance Drive Noblesville in 46060. You do the math. I was ripped off. And Still need to rent a truck this weekend. Since I wasted so much of my day fooling around with the 100.00 waste of time uhall. Thanks for nothing! Bridgette Duncan 3176567027

Clasificación:

1.0

Employee was kinda rough around the edges almost rude in a non-rude way. Not very clear and didn't communicate well. Felt scared to ask a question.

Clasificación:

5.0

N/A they were short-staffed but the two employees still managed to keep the customers happy

Clasificación:

4.0

The equipment walkthrough was too brief. It turns out that the car tow dolly had a broken rear blinker light and this wasn't mentioned by staff.

Clasificación:

1.0

I was overcharged and not satisfied with the Customer service

Clasificación:

3.0

Reserving a truck was simple and fast. But upon picking up a truck and having to spend 20-30 min inspecting the van before we pull out of the lot takes time. But this isn't the first time we've had to go back in and reserve another truck because of uncleanness. Oil laying in the bed of the van, dirty, upholstered seats and so forth. We've observed at the locations we've been to recently how they clean them. Definitely not cleaning to covid regulations. Spray a cloth and lighty wipe off dashboard in spots is not cleaned the way they should be cleaned. Not swept out! Unfortunately we have need of services such as yours, but they're other options. Sorry you don't want to hear the negatives but you asked.

Clasificación:

5.0

Love coming to this for my rental needs great staff

Clasificación:

5.0

Room for improvement with the online WEB site for account, terms & conditions, orders, payment tracking, etc. It was the most frustrating part of the whole process/experience. The U-Box hauler was very professional and helpful.

Clasificación:

5.0

I really just can say thanks you people, the staff that works there are very friendly and very responsible Thanks guys I really appreciate your

Clasificación:

3.0

The rental truck was displaying the check engine light and low tire pressure monitor. The drivers side window crank was broken. It was difficult to get the ignition key to turn.

Clasificación:

5.0

Always a great experience

Clasificación:

5.0

Keep on doing good

Clasificación:

3.0

I have not rented a U-Haul recently. This is concerning to me. Please call me at 317-750-2038. Thank you. Dave Boyd

Clasificación:

5.0

Great and fast service

Clasificación:

5.0

The location was excellent. The staff was excellent. The truck was a little beat up, but the staff explained how those diings were recorded so we wouldn't be charged for damage. I don't recommend the app and they have a good system for returning after hours without the app.

Clasificación:

5.0

Place is always busy which is good for business, but the customer service was good too.

Clasificación:

1.0

In-app check-in was way tooooo long. $25 cleaning charge was outrageous. Won't use u-haul again.

Clasificación:

1.0

When called in to ask questions the representative was very snippy and didn't have a good attitude. She made me feel stupid for asking the question I did. I understand she may have been busy but it did not call for such behavior.

Clasificación:

3.0

The location is nice and always have availability, however the customer service is very weak. I have been here about 3 times for the past 6 months, and everytime I was not welcomed warmly. The employees at the reception talks very rude and if you ask them a question they respond like you have done the worst thing in the world. Very disappointed with customer service.

Clasificación:

3.0

So, the location was fine and the employees were actually very helpful, but the uhaul app is horrible and I would never do self check in and out again. You couldn't click to upload pictures of the damage or gas amount. My gas said 1/4 tank is what it was on and the actual gas in the truck was 1/8 at best, they gave it to me with the gas light on reading 48 miles to empty, like seriously? . I couldn't upload a picture to prove it so I had to return the truck with 1/4 tank of gas! This is my worst experience renting a truck, and it was nothing major, but I wouldn't use uhaul again until they sort out the app situation and I would definitely do in person pick up in store not the app.

Clasificación:

5.0

Smooth, quick, professional

Clasificación:

5.0

Staff were friendly! Easy pick up and drop off Thank you!

Clasificación:

5.0

Excellent staff!

Clasificación:

1.0

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Clasificación:

5.0

No improvement needed!

Clasificación:

5.0

Update your trucks

Clasificación:

1.0

Rude customer service. Also, did not answer the phone during business hours with 3 people readily available there on a Sunday.

Clasificación:

2.0

Our customer we service representative was extremely rude! Rude during check in and while booking up our rental. It was such a turn off that I will never come to this uhaul location again.

Clasificación:

5.0

I will definitely recommend this location to friends and family members.

Clasificación:

1.0

I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.

Clasificación:

5.0

Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.

Clasificación:

4.0

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.

Clasificación:

5.0

Nathan in castleton, Indiana was amazing.

Clasificación:

2.0

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Clasificación:

4.0

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

Clasificación:

5.0

Mason Smith, the GM there in Castleton is a life saver.

Clasificación:

5.0

KEEP UP THE GOOD WORK!!

Clasificación:

5.0

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Clasificación:

5.0

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

Clasificación:

5.0

Jaden and the trainee were great

Clasificación:

1.0

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

Clasificación:

5.0

Great. No complaints at all. Happy customer.

Clasificación:

4.0

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

Clasificación:

4.0

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

Clasificación:

5.0

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Clasificación:

4.0

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Clasificación:

4.0

The staff was wonderful my only complaint would be that the gate was always open.

Clasificación:

5.0

great customer service and great location, Will use again in the future

Clasificación:

4.0

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Clasificación:

1.0

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Clasificación:

1.0

Rented truck & was offered 1 month "free" storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Clasificación:

2.0

Parking issues

Clasificación:

5.0

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

Clasificación:

4.0

Excellent scheduling flexibility and tracking updates.

Clasificación:

5.0

Very great personalities

Clasificación:

4.0

All good

Clasificación:

4.0

No comment

Clasificación:

3.0

I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

Clasificación:

1.0

This place sucks

Clasificación:

5.0

Great service and helpful.

Clasificación:

5.0

.

Clasificación:

3.0

I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Clasificación:

5.0

Highly recommend this facility. Great service, friendly and well organized.

Clasificación:

5.0

It went great!

Clasificación:

5.0

Great group of people ready to help, thanks

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Very helpful and courteous throughout. A pleasure from beginning to end.

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

Great work!

Clasificación:

5.0

My time at uhaul was outstanding for me with no problems at all, thanks for your service

Clasificación:

4.0

The staff at this location was great!

Clasificación:

4.0

The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

Clasificación:

3.0

Do I get a refund for the days that I paid for after we moved out?

Clasificación:

4.0

Everything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

Great service.

Clasificación:

5.0

Made my Experience Better with Uhaul

Clasificación:

5.0

They were beyond helpful at a time when I really needed it.

Clasificación:

5.0

I have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.

Clasificación:

4.0

The service at this location was Excellent! But I did have some water damage to a few of my items

Clasificación:

1.0

In all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)

Clasificación:

5.0

Driver and call center was very helpful !

Clasificación:

1.0

While closing my account, the guys used cursing. A little to unprofessional.

Clasificación:

1.0

Staff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod

Clasificación:

5.0

In a situation that could have been completely miserable, Uhaul saved the day, and my back!

Clasificación:

5.0

Very friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions

Clasificación:

5.0

I did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.

Clasificación:

5.0

First, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. ¡Gracias!

Clasificación:

5.0

Great experience for our storage needs. Highly recommended. Helpful staff.

Clasificación:

5.0

Very helpful and kind staff

Clasificación:

1.0

This may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril

Clasificación:

5.0

Although there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn't been there in several years, so we pleased.

Clasificación:

5.0

The only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!

Clasificación:

1.0

http://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.

Clasificación:

5.0

Good service

Clasificación:

5.0

Excellent Service

Clasificación:

5.0

Staff was very helpful and courteous. I highly recommend this facility!

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Customer service for portable storage unit was excellent.

Clasificación:

5.0

¡Gracias!

Clasificación:

2.0

Horrible customer service

Clasificación:

1.0

Don't ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!

Clasificación:

5.0

I met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. ¡Gracias!

Clasificación:

5.0

The storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.

Clasificación:

5.0

Rented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.