Customer Reviews for U-Haul Moving & Storage of Castleton

11,985 reviews

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash, across from Castleton Post Office)

(317) 849-9614

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash, across from Castleton Post Office)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Randy Pritchard 
Rating:
5.0

Customer did not leave a comment.

Marie Dickison 
Rating:
5.0

Maybe post a sign on how to do a drop-off. I was confused until a person there told me what to do. There may have been some instructions posted, but when I arrived there was a truck in front of me and I wasn't clear on what I needed to do. I would have liked to have gotten a confirmation that everything was OK before I left.

Steven Miller 
Rating:
5.0

Customer did not leave a comment.

MYQUESA PAYNE 
Rating:
5.0

Customer did not leave a comment.

Brenda Keefe 
Rating:
5.0

The team at this location was very friendly and efficient. They helped me get a truck same day with no issues.

Cory Rago 
Rating:
5.0

Customer did not leave a comment.

Jill Brooks 
Rating:
5.0

Very easy drop off. Great service. Always plenty of inventory. Will always use this location

Jim Graham 
Rating:
5.0

Staff was very helpful and made the transaction easy and quick

Randy Pinkston 
Rating:
5.0

They took my car back for the hitch to be installed right when I got there. Only took a little over an hour for them to complete the job. Looks good.

Brian Jackson 
Rating:
5.0

The GM of this establishment is so nice! I spaced one of the blankets at my old apartment. When I saw it I was so upset and I thought they were going to charge me for it immediately. I had it back to them within 30 minutes of dropping off the truck. The GM made a little joke that made me feel so much better. Great service!

Michelle Daley 
Rating:
5.0

Very nice and easy pickup

SHERRITA DAVIS 
Rating:
5.0

Customer did not leave a comment.

michael johnson 
Rating:
5.0

Customer did not leave a comment.

Debbie Crume 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez Perez 
Rating:
5.0

Customer did not leave a comment.

BRYAN CHAMBERS 
Rating:
5.0

Can't think of a thing.

William Dale 
Rating:
5.0

Customer did not leave a comment.

Christopher Harden 
Rating:
5.0

Great customer service, nice place, nice persons.

Sergio Cabovianco 
Rating:
1.0

Very poor wiring installation. It will cost me $600 at a dealership just to undo all the damage caused by this install.

Briana Parker 
Rating:
5.0

Customer did not leave a comment.

john schlenk 
Rating:
5.0

Customer did not leave a comment.

Tami Christy 
Rating:
5.0

Great customer service. I rent frequently and only go here

Jim Graham 
Rating:
1.0

First trailer was hooked up to truck and when I pulled it, it sounded like the tires were rubbing. On closer examination, found severe damage to left rear of trailer resulting in the aft axle not in line with forward axel by 10 degrees. Totally un-towable. Next trailer the lights did not work. Last trailer worked good. Here is the rub---- I drove all the way from Mississippi to drive a trailer full of belongings back. If the damaged trailer had been the only trailer to choose from, them I would not have had time looking around trying to get another trailer. Thank you for having several to choose from, but hope you fix that first trailer instead of renting it out to another person who may not notice. One bump and the vehicle may loose control of a trailer with non-aligned axles! The guy that serviced us is top notch. It was not his fault at all!

Kurt Schafer 
Rating:
5.0

n/a

Dawit Tesfamariam 
Rating:
4.0

I have utilized this location many times. Always a pleasant experience. Very helpful staff. Courteous and Caring. Thank you.

Monique Braden 
Rating:
5.0

Customer did not leave a comment.

shannon brown 
Rating:
5.0

Customer did not leave a comment.

Joseph Schuller 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hightower 
Rating:
1.0

The Employees are rude and unprofessional. I walked in at 10:30 for a 11:00 appointment after trying to call 3 times just to ask the ball size for the trailer. Nobody even in the place then made me stand there 10min before engaging with me and I quote “what do you need”. Left went and got my ball which I shouldn’t had to make a special trip came back and the rudeness continued to all patron’s.

Paul Carnes 
Rating:
1.0

Drop off not clearly marked. Staff was unfriendly and unwilling to help. Children behind the counter. I would not recommend this establishment. I still have not received a drop off confirmation.

JOHN MYERS 
Rating:
1.0

Customer service called my phone after deciding to keep the truck for one more day since it was late for return even though I was willing to pay for it, her tone was nasty and disrespectful and even when I returned the truck to the location it didn't change and she never apologized.

Charles Alumona 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FLETCHER 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FLETCHER 
Rating:
5.0

Customer did not leave a comment.

Arnaldo Carvajal 
Rating:
5.0

I was in and out so fast. My experience with the Customer Service team was just awsome!!!

Kristen Harris 
Rating:
2.0

When we arrived to pick up our trailer, there was a line of 6 people ahead of us who had all been waiting 25 minutes or more, with no employees to be found anywhere. (This was at 4:30 in the afternoon, and the place is supposed to be open until 6:00pm). We waited another 10 minutes before anyone working there showed up. Then 2 guys working there showed up acting like we were inconveniencing them. Eventually we worked our way through the line of people and got our trailer.

Mark Murphy 
Rating:
5.0

Customer did not leave a comment.

linda herman 
Rating:
3.0

Customer did not leave a comment.

Kim Burkett 
Rating:
3.0

Customer did not leave a comment.

Gina Choe 
Rating:
4.0

Customer did not leave a comment.

George Kuss 
Rating:
5.0

Customer did not leave a comment.

Travis Jay 
Rating:
5.0

Customer did not leave a comment.

Ernest Thompson 
Rating:
5.0

Customer did not leave a comment.

john Bozic 
Rating:
5.0

Customer did not leave a comment.

Max Harvey 
Rating:
5.0

Customer did not leave a comment.

Daniel Canan 
Rating:
4.0

Scraping sounds from rear brakes as truck was driven. Gas was noted as 1/4 tank on take-out but was less... closer to 1/8th. Returned with more than 1/4 tank.

Tony Heath 
Rating:
5.0

Customer did not leave a comment.

Thomas Peters 
Rating:
4.0

Customer did not leave a comment.

Ellis Guevara 
Rating:
4.0

The self check-in and checkout process didn't work for me. It seems like the android version of the app has issues. The other person's using iPhone had no issues.

Himanshu Arora 
Rating:
5.0

There is nothing to improve from a renters standpoint point. Your facility in castleton Indiana is the most friendly, efficient , effective hub ever. Great Services.

Brian Davenport 
Rating:
3.0

Customer service was lacking. Unreasonable and violation of privacy to require customers to take a photo of themselves to rent equipment.

Rachel Gatewood 
Rating:
5.0

Customer did not leave a comment.

Lewis Farnsworth 
Rating:
5.0

Inside of trailer had soil dirt on floor. Otherwise, it was great!

joyce Myers 
Rating:
5.0

Customer did not leave a comment.

James Bray 
Rating:
5.0

Staff was excellent in every way!!

Oliva Streube 
Rating:
5.0

Customer did not leave a comment.

Paula DuBois 
Rating:
4.0

Customer did not leave a comment.

amanda Butler 
Rating:
5.0

quick and seamless rental

Gregory Dalton 
Rating:
5.0

Not critical, but having the exterior and interior of the truck cleaned would’ve been better

Bruce Bautz 
Rating:
5.0

Customer did not leave a comment.

Gina Jannazzo 
Rating:
5.0

Customer did not leave a comment.

andrew moline 
Rating:
5.0

Did great

DENNIS HAMMEL 
Rating:
5.0

Customer did not leave a comment.

Greg Christenson 
Rating:
4.0

Just be aware that if you are only 5 feet tall, you will not be able to operate the cargo van - unless you bring a 4-5” thick back cushion to situate yourself closer to the gas and brake pedals. The seat itself does not move close enough. I wish I had known this before I scheduled the rental. Thankfully my husband was close and could meet me there to drive it. Also, it would be nice to be able to do the pre-checkin online through the website and not have to download the app. Even though deleting the app afterwards is a choice, I would rather not add another needless app to my already full phone if I don’t want to.

Amy Logan 
Rating:
4.0

Not sure , everything went fine, truck and trailer were hooked up and checked out , everything was ready go . Everything went smoothly

Daniel Cox 
Rating:
5.0

Zachary S was very helpful and friendly. Everything was great.

Reta Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david blair 
Rating:
5.0

Great customer service! Other companies need to take training on Customer Service Skills from your associates at this location. Keep up the good work!

John Nore 
Rating:
1.0

Staff was very different., phone related calls were good., the staff in store were different than any encounter ever! I was told not to be on my phone while completing my transaction which was correct ✅ but when there phone rang they the took call. Not professional., those I dealt with were like no other

wanda leffall  |  Overall Experience 
Rating:
2.0

It seems the installation missing the wiring that included in the contract. It is very difficult to get the store to respond my question. It is not a good experience.

Yong Yong Chen 
Rating:
5.0

Customer did not leave a comment.

Samika Jeffrey 
Rating:
5.0

Excellent customer service!

Priscilla Frucci 
Rating:
3.0

I walked in to pick up my truck I rented to move my belongings. I was treated very poorly by the woman I first seen at her desk. She completely ignored me as she looked at her phone. She didn’t acknowledge me at all. It was really odd that someone in that position, would completely ignore a customer. I waited and finally the other cashier said he could help me over there. I was in such a good mood and happy to move I decided not to say anything to the woman. I’m a manager in customer service and I was appalled. I won’t go to that location again. I may not use their services again. I’m sure I’m not the first to encounter this. If this is the way you let your employees treat your customers, that’s bad business.

Wendy Allen 
Rating:
5.0

Headlights on truck I rented were really bad and needed adjustment. Everything else was great. Easy to reserve and rent the truck.

Michael Miltenbergwr 
Rating:
1.0

The guy on the counter didn’t go out with me to show me which truck he told me to go look for it outside. Other than that it was good

MOUHAMMED ALKHATIB 
Rating:
5.0

Thank you

Russell Adams  |  Overall Experience 
Rating:
5.0

Both guys that helped me were great. I wish I remembered their names. Very helpful and very personable. Would use this location again with no hesitation.

James Bronson 
Rating:
3.0

Didn’t like the staff. I felt like they didn’t care whether or not I was even there. Next time I’ll rent from a different location or I’ll cancel whatever it is that I’m doing.

Charles Baxley 
Rating:
5.0

Team here was very friendly and professional.

Rahmel Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Faris 
Rating:
5.0

Customer did not leave a comment.

Angelina Pepper 
Rating:
5.0

Friendly staff git me in and out quickly. Those guys were great.

Robert Fox 
Rating:
5.0

Customer did not leave a comment.

Thomas Stevens 
Rating:
5.0

all was good - great help connecting the trailer

Robert Brennan 
Rating:
5.0

they were very helpful in hooking up trailer and unhooking

greg dalton 
Rating:
5.0

The guy helping me was really professional. I always go to this spot to have these guys making my moving a little less shitty

Bradley Dale 
Rating:
2.0

I paid for a dolly and it wasn’t in the vehicle. When I step inside, no one greets me and I can see an employee on their phone. As I reach the front there are 3 employees sitting on their phone and started at me when I came up. I told them the issue, they said “oh yeah we don’t any.” I tell them I already paid for one in advance and they asked if I wanted it refund. Why would I even have to ask you first?? You were okay with taking my extra money for no service provided?

Ingrid Solorzano 
Rating:
2.0

I paid extra to have access to a dumpster and was only throwing away cardboard boxes once a week I was verbally harassed each time o used the dumpster. I explained each time I paid extra for the dumpster and was only throwing away cardboard I addition to that debris and vehicles are constantly in front of my unit and I had to wait or ask people to move to get in my unit These were employees of Uhaul each time

David Runfola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Rickert 
Rating:
5.0

Customer did not leave a comment.

tong ye 
Rating:
5.0

The workers helped and made the drop-off extremely easy. Great customer service.

Zachary Havens 
Rating:
3.0

The trucks are fuel hogs! 👎

Kristian Day 
Rating:
2.0

Get friendly employees at counter, especially wkends workers, were not friendly,spoke to customers as if very angry “ you ask to many questions”

Keith Baptiste 
Rating:
5.0

No improvements necessary, friendly and capable staff.

Daniel Canan 
Rating:
5.0

No better hub in uhaul , castleton is # 1 period

Brian Davenport 
Rating:
5.0

All went well

Michael Katsis 
Rating:
2.0

You need to make it very clear that you are not guaranteed a dolly. It’s absolutely ridiculous to sign up for a dolly online only to arrive at the U-Haul location to be told they don’t have any. The staff also seem to be annoyed that I was clearly frustrated and anxious because we needed to move a washer and dryer. Thankfully before we left, somebody returned a dolly but that’s some fine print crap that you need to fix.

Lauren Ozmun 
Rating:
5.0

I interacted with 4 people at this location and they were all fantastic!

Steve Huffman 
Rating:
5.0

Customer did not leave a comment.

Doug Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Satkoski 
Rating:
5.0

The staff are friendly and always make renting a simple in and out process.

Peter Garvey 
Rating:
5.0

Customer did not leave a comment.

michel Brown 
Rating:
5.0

Customer did not leave a comment.

craig miller 
Rating:
5.0

Equipment was great. Staff were friendly and helpful!

Therese Zavaleta 
Rating:
5.0

Customer did not leave a comment.

Deonne Smith 
Rating:
4.0

Customer did not leave a comment.

Allison Matio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Pontius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daquena Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Bryant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELICA MARTINEZ MARTINEZ  |  First Impressions 
Rating:
5.0

Wonderful service! The staff was incredibly helpful in assisting my daughter n I with all our storage needs! Everyone went above and beyond to accommodate us during stressful times! Plenty of space and trucks available! Thank you for making our experience great!

HEIDI OHARA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aileen Casablanca  |  Overall Experience 
Rating:
1.0

I did not approve of the move out not sure who did that to me I want my refund $45.00 for the rest of the moth next time be more professional when who ever called and said to do that tell them to call me first

Elizabeth Cross  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

COLIE LYNCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentino Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brashanti Parker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

abbie smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Dodson  |  First Impressions 
Rating:
5.0

My comment is: I never moved-out. I have ALWAYS, had a Storage unit w/U-Haul over 5+ years. Therefore, there was a "MISTAKE",on my Accout, whereas, I "NEVER MOVED OUT"!.So, Please make 🙏 the correction on my Account, whereas, I paid my account one or two months ahead 😀. Thanks! Sincerely, Mr. JOHN W DANIELS, JR.

John DANIELS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen Sughrue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayleigh Cook  |  First Impressions 
Rating:
5.0

I moved to the Indianapolis area from South Carolina, only to find out my apartment was not ready, well I had a uhaul truck with all my belongings nowhere to unload and nowhere to sleep. I drove around Indy trying to figure out a solution, with no extra funds for lodging this facility allowed me to move my entire house into A temporary storage unit.staff treated us as if we were royalty.In today’s world it’s sorta unusual that your fellow man shows empathy towards someone else’s problem I truly thank the ENTIRE STAFF for all they’ve done

Clifton spells  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven hiner  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brenda Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shela williams  |  First Impressions 
Rating:
5.0

Everyone on site was very friendly and helpful.

Arielle Ostrager  |  Overall Experience 
Rating:
5.0

Wonderful service all that assisted us were friendly and courteous and went above and beyond our expectations

HEIDI OHARA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine Day  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Best  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jenny Mcarthur  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY PADJEN  |  Overall Experience 
Rating:
5.0

The staff made all the difference for me. They were super helpful, patient, understanding and provided everything I needed. You can have the best name and product/services but if you don’t have the right people running the operation, nothing else matters. And I can say that you’re lucky to have the staff you have! Thank you

Kyle Watson  |  First Impressions 
Rating:
4.0

Only flaw is not being 24 hour access. My work schedule is crazy because I do on call Towing so it's never a set time on or off work. Needing to get into the unit at certain times and not being able to is the only flaw.

Branson Curtis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMIKA TARVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Dennis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Barnett  |  Overall Experience 
Rating:
4.0

Need to have 24 hour access due to some small business owners such as myself may need to get in our units during our night shifts to get stuff we need for a certain job

Branson Curtis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Ware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA LOPEZ  |  Overall Experience 
Rating:
1.0

we picked up our uhaul on June 1, loaded up in fort wayne, planned to drop off the stuff in castleton....BUT HAD NO WAY TO GET INTO STORAGE!!....we had to drive out to the old house and then BACK TO THE STORAGE PLACE the next day for an extra 90 miles AND GAS!!....So no, , we are not at all happy with our service and we hope uhaul will NOT CHARGE US THE EXTRA 90 MILES and reimburse us for the wasted gas....bad deal

mike kramer  |  First Impressions 
Rating:
5.0

Only issues was it was mice droppings on some of my items. As I was moving my certain furniture I saw a nice run over my feet & into a whole in the storage unit. I did notice there were mice traps so I assume this is an issues U-haul is already aware of.

Alfreda Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janaya Unseld  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mitchell Beard  |  Overall Experience 
Rating:
4.0

There are no lights in certain areas of the facility during evening hours, and the security gate to the storage units was often open for hours at a time.

Mathew FransenMarsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENYADA MUHAMMAD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna Stanley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN KANDEL  |  Overall Experience 
Rating:
5.0

Thanks for all, 😉

Georgina Kim  |  Overall Experience 
Rating:
3.0

My experience was good. Only had my items stored there for 5 months. Only went there to drop them off and pick them up. My only complaint is that the lot that the units are on is littered with broken glass, lots of screws & bolts, & trash here & there. We’re lucky we didn’t get a flat tire from the debri lying around. Otherwise, service was good & staff was friendly.

Stacey Macbride   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES DUFFIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meaghan Stewart  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN GALBRAITH  |  Overall Experience 
Rating:
5.0

The manager and staff were excellent. Thank You So Much

DIOR TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brain brinson  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Sean Stewart  |  First Impressions 
Rating:
5.0

Thank you for your service

tyron bray  |  First Impressions 
Rating:
5.0

Tony is awesome 👍

Ronda Goodloe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLATA SAYLES  |  Overall Experience 
Rating:
5.0

Great service easy access

Willis Driver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLATA SAYLES  |  First Impressions 
Rating:
5.0

I am highly satisfied with the service I received and from the staff member that assisted me with everything.

James Holman  |  First Impressions 
Rating:
5.0

This was the first time we needed to utilize a storage facility. We were pleased and pleasantly surprised by how easy it was and that it was nice and clean. The guys in the store were very helpful, friendly and kind. Hopefully we won’t need storage again, but if we do our first choice would be uhaul.

ALEXANDRA CHOATE  |  Overall Experience 
Rating:
5.0

The manager Tony is amazing, very professional and tactful.

wanda leffall  |  First Impressions 
Rating:
5.0

Great Manager on duty., I really appreciated his professionalism and experience In management.

WANDA LEFFALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donnicia barnett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Rourke  |  First Impressions 
Rating:
3.0

Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.

Russ Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERWIN LARK  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alissa Tatman  |  Overall Experience 
Rating:
4.0

The associate that helped me was very friendly.

Jodell Carpenter  |  First Impressions 
Rating:
5.0

Been nice if they would of walked me to my unit instead of haven to find it

jeff philbeck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAI STILLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Persing  |  Overall Experience 
Rating:
5.0

Storage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.

Jessica Balascio  |  First Impressions 
Rating:
3.0

There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.

Jordan Crosby  |  First Impressions 
Rating:
5.0

Great service

Willis Driver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Cole  |  First Impressions 
Rating:
5.0

The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!

WANDA LEFFALL  |  First Impressions 
Rating:
1.0

The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .

julie garrett  |  Overall Experience 
Rating:
5.0

Great customer service !

Mark Magers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Persing  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.

Bryan Robison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Gaunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri mcclatchie  |  Overall Experience 
Rating:
4.0

Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD

John Daniels  |  Overall Experience 
Rating:
2.0

Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.

CHRISTOPHER HIRSCHFELD  |  Overall Experience 
Rating:
3.0

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David Mcneely  |  Overall Experience 
Rating:
3.0

The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.

Pamela Robinson  |  Overall Experience 
Rating:
3.0

Prices are too high.

KATHY MOYNAN  |  Overall Experience 
Rating:
4.0

Tony & Nate were very helpful

Kelyn Crittenden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DEAN  |  Overall Experience 
Rating:
2.0

Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.

Colin Baker  |  Overall Experience 
Rating:
3.0

Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude

Guillermo Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENA RANKINS  |  First Impressions 
Rating:
5.0

Services were very good and the website made changes very easy. Moving was a lot less complicated.

kathy mark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laquan nunally  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DEAN  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob Blackamore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Smith  |  Overall Experience 
Rating:
2.0

Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.

Madeline Cole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candace Huehls  |  Overall Experience 
Rating:
2.0

Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.

Charis Beitler  |  Online Move In 
Rating:
1.0

The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don’t like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, Jeff

Jeffrey McConnell  |  Overall Experience 
Rating:
5.0

I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best 👌.

jacquline kpodi  |  Overall Experience 
Rating:
5.0

Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.

juanda pack  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shandella Saunders  |  Overall Experience 
Rating:
1.0

I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANA

Franky Carrero  |  Overall Experience 
Rating:
3.0

Avg service.

DAVID ELKINS  |  Overall Experience 
Rating:
1.0

Staff was less than friendly. Would not recommend.

Jason Bolenbaugh  |  Overall Experience 
Rating:
2.0

For the 2 years we had this storage building we didn’t have access to pay online because our profile said we didn’t have a storage room. So our payments we messed up all the time and the staff wasn’t always helpful. It was annoying and the reason we left uhaul and went with a different company.

Cameron Kaufman  |  Overall Experience 
Rating:
5.0

A good experience. Thank you.

kathy mark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Butler  |  First Impressions 
Rating:
5.0

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona Bourne  |  First Impressions 
Rating:
2.0

While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.

Diana McGinity  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN JOHNSON  |  Overall Experience 
Rating:
1.0

Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this location

Elizabeth Gudger  |  First Impressions 
Rating:
1.0

First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn’t use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn’t matter if I come in for boxes or something else.. there’s no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.

Crystal Segura  |  Overall Experience 
Rating:
2.0

Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in there

mike Roper  |  Overall Experience 
Rating:
3.0

They need extra help I don’t know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it’s was ok...

Debra Macnight  |  Overall Experience 
Rating:
5.0

The staff were awesome.. they explained everything thoroughly

Amita Sheroa  |  Overall Experience 
Rating:
4.0

Gladly that staffs know what to serve us our deaf’s communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...

Shandella Saunders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Taylor  |  First Impressions 
Rating:
5.0

some of the front staff kind of lazy

TONERRA THOMAS  |  First Impressions 
Rating:
1.0

Everytime I come to this location, the staff never greets any of the customers. Even if there’s a short wait (when they are not with customers) nobody says they’ll be with you in a moment or even acknowledges you’re standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I’m most likely going elsewhere.

Crystal Segura  |  First Impressions 
Rating:
5.0

Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.

Stephen Faris  |  First Impressions 
Rating:
4.0

The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin

RONNIE MARTIN  |  First Impressions 
Rating:
1.0

Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!

Lamont Liggins  |  Overall Experience 
Rating:
1.0

I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else’s items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people’s property.

Tiffany Muehlbauer  |  Overall Experience 
Rating:
5.0

Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.

Ericka Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Liggin  |  Overall Experience 
Rating:
4.0

The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.

Richard Gilday  |  Overall Experience 
Rating:
5.0

Nathan in castleton, Indiana was amazing.

CHRISTINA HONIG  |  First Impressions 
Rating:
2.0

1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing

Marnita Anaman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Magers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa padgett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Gary  |  Overall Experience 
Rating:
4.0

I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.

Deyshawn Bond  |  Overall Experience 
Rating:
5.0

Mason Smith, the GM there in Castleton is a life saver.

abbie dawn  |  First Impressions 
Rating:
5.0

KEEP UP THE GOOD WORK!!

John Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Moncrief  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Sanborn  |  Overall Experience 
Rating:
5.0

Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.

Gail Runge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Sanborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Freehan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Dellinger  |  First Impressions 
Rating:
5.0

Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.

david crutchfield  |  Overall Experience 
Rating:
5.0

Jaden and the trainee were great

jim kluzinski  |  First Impressions 
Rating:
1.0

We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.

Rodney Riggs  |  Overall Experience 
Rating:
5.0

Great. No complaints at all. Happy customer.

RASHEEDA OSBORNE  |  Overall Experience 
Rating:
4.0

Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.

Richard Gilday  |  First Impressions 
Rating:
4.0

The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !

ALICIA YOUNG  |  Overall Experience 
Rating:
5.0

Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!

Gayann Bessler  |  Overall Experience 
Rating:
4.0

Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Donna Miller  |  Overall Experience 
Rating:
4.0

The staff was wonderful my only complaint would be that the gate was always open.

jennifer murphy  |  Overall Experience 
Rating:
5.0

great customer service and great location, Will use again in the future

Stephanie Donlan  |  First Impressions 
Rating:
4.0

I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Dianne Steele  |  Overall Experience 
Rating:
1.0

I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Tyler campbell  |  First Impressions 
Rating:
1.0

Rented truck & was offered 1 month “free” storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Luke Rogers  |  Overall Experience 
Rating:
2.0

Parking issues

Thomas McCane  |  Overall Experience 
Rating:
5.0

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

William Smock  |  First Impressions 
Rating:
4.0

Excellent scheduling flexibility and tracking updates.

Hattie Hanert  |  Overall Experience 
Rating:
5.0

Very great personalities

Danielle Green  |  First Impressions 
Rating:
4.0

All good

Julie Fife  |  Overall Experience 
Rating:
4.0

No comment

Barbara Foil  |  First Impressions 
Rating:
3.0

I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

James Dean  |  Overall Experience 
Rating:
1.0

This place sucks

Rashaad daniels  |  Overall Experience 
Rating:
5.0

Great service and helpful.

Joshua Lopez  |  Overall Experience 
Rating:
5.0

.

Heather Barnett  |  Overall Experience 
Rating:
3.0

I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Candace Dillon  |  Overall Experience 
Rating:
5.0

Highly recommend this facility. Great service, friendly and well organized.

Thomas Saur  |  Overall Experience 
Rating:
5.0

It went great!

Shay Calhoun  |  First Impressions 
Rating:
5.0

Great group of people ready to help, thanks

Brian Moss  |  Overall Experience 
Rating:
5.0

Excellent service

RAGOTHAMAN ARUNACHALAM  |  Overall Experience 
Rating:
5.0

Very helpful and courteous throughout. A pleasure from beginning to end.

James Caraher  |  Overall Experience 
Rating:
5.0

Excellent service!

Mary Walker  |  Overall Experience 
Rating:
5.0

Great work!

Paul Ristow  |  Overall Experience 
Rating:
5.0

My time at uhaul was outstanding for me with no problems at all, thanks for your service

RODNEY LORENZO EDWARDS  |  Overall Experience 
Rating:
4.0

The staff at this location was great!

macaira oconnell  |  Overall Experience 
Rating:
4.0

The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

Ty Oliver  |  Overall Experience 
Rating:
3.0

Do I get a refund for the days that I paid for after we moved out?

TERESA KATS  |  Overall Experience 
Rating:
4.0

Everything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.

Judy roth  |  Overall Experience 
Rating:
5.0

Excellent service!

Mary Walker  |  Reservation 
Rating:
5.0

Great service.

John Flanagan  |  Reservation 
Rating:
5.0

Made my Experience Better with Uhaul

JacquelinRoche May  |  Reservation 
Rating:
5.0

They were beyond helpful at a time when I really needed it.

Jason Welch  |  Overall Experience 
Rating:
5.0

I have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.

CHRIS ALEXANDER  |  Overall Experience 
Rating:
4.0

The service at this location was Excellent! But I did have some water damage to a few of my items

Latika White  |  Overall Experience 
Rating:
1.0

In all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)

Ted Hudnut  |  Overall Experience 
Rating:
5.0

Driver and call center was very helpful !

Herman Lee  |  Overall Experience 
Rating:
1.0

While closing my account, the guys used cursing. A little to unprofessional.

Cary Campbell  |  Overall Experience 
Rating:
1.0

Staff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod

JACOB WAHL  |  Overall Experience 
Rating:
5.0

In a situation that could have been completely miserable, Uhaul saved the day, and my back!

STEVEN HARRISON  |  Overall Experience 
Rating:
5.0

Very friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions

Donald Medley  |  Reservation 
Rating:
5.0

I did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.

Indiana Limesto Symposium  |  Overall Experience 
Rating:
5.0

First, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. Thanks!

Ruth VanReken  |  Overall Experience 
Rating:
5.0

Great experience for our storage needs. Highly recommended. Helpful staff.

Kendall Thorpe  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff

sandra conner  |  Overall Experience 
Rating:
1.0

This may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril

Robert Gordon  |  Overall Experience 
Rating:
5.0

Although there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn’t been there in several years, so we pleased.

KERIN GOLDSTEIN  |  Overall Experience 
Rating:
5.0

The only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!

Rudy Poglitsh  |  Overall Experience 
Rating:
1.0

http://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.

EDWARD BRILEY  |  Overall Experience 
Rating:
5.0

Good service

Liwen Li  |  Overall Experience 
Rating:
5.0

Excellent Service

BAOLONG ZHU  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous. I highly recommend this facility!

Kendall Thorpe  |  Overall Experience 
Rating:
5.0

None

HEIDI SMEDAL  |  Overall Experience 
Rating:
5.0

Customer service for portable storage unit was excellent.

keith adall  |  Overall Experience 
Rating:
5.0

Thank you!

briannah poe  |  Overall Experience 
Rating:
2.0

Horrible customer service

robert rehm  |  Overall Experience 
Rating:
1.0

Don’t ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!

CARL GIBBS  |  Overall Experience 
Rating:
5.0

I met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. Thank you!

Corey Jamison  |  Overall Experience 
Rating:
5.0

The storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.

Joe Brown  |  Overall Experience 
Rating:
5.0

Rented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.

WILLIAM HASTINGS  |  Overall Experience 
Rating:
4.0

Although customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!

Marilyn Brown  |  Overall Experience 
No reviews have been submitted for this location.

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