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MATTHEW W.Customer Reviews for U-Haul Moving & Storage of Castleton
Testimonials From Recent Customers
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Checkout wasn't great customer service (Not bad but not good). A little slow and distracted. Woman who handled drop off was friendly and good. She was great.
CHRISTOPHER L.Was not the location we had scheduled for pickup, then they had not furniture pads when we had requested 12
Walter S.The gentleman that assisted me with trailer return was outside & greeted me as I pulled in, unhitched the trailer and made the process very simple. He made the process great!
MARY G.My counter person was a pleasant and new what she was doing. Five star individual
Francis K.Always friendly helpful staff there
KIMBERLY K.Remove cleaning rags from cabin
Thomas D.Safety chains need a wider hook.
Shane C.Not at this time. Staff was vey accommodating. Thank You for your service, Bob
Robert G.I always receive excellent service at this location. I will definitely rent from them again.
Jeff L.The truck we rented was a hunk of junk with high miles on it. It was very dirty on the inside of the cab. If we had to move cross country in this I would have never rented it. My hands were even sticky after driving in it.
STEPHEN S.Van smelled like marijuana. Had to keep the windows down for air quality even though it was a little cold. Otherwise, excellent and well organized service at this location.
Jenifer A.Employees were rude and verbally aggressive to all customers waiting for service during my visit. Waited inside with other customers for approximately 5 mins before an employee came inside the store . 2 Employees ( 1 older male and 1 female) had bad, uncaring and annoyed dispositions. It was clear they didn't like their job or want to be working that day. No greetings and no smiles- all attitude. Very unacceptable. Uhaul should not employee unpleasant individuals. As a behavioral specialist and mental health therapist It was clear this is their normal disposition and interaction with customers as they were not alarmed or aware of their behavior. It was also clear that the customers were offended, intimidated, afraid and stifled by the employees interaction. Worse customer service! Truck was clean
Carol G.Charged me for furniture pads but didn't give me none
Navpreet G.I wouldn't change anything. The process went smoothly from reservation to return.
TROY C.It's all about the people. Of the four people I interacted with, only one gave a damn about providing marginal customer service or better, and he only pointed me to the direction of someone who needed to finish reading his text book before acknowledging that I was standing right in front of him...waiting...
MICHAEL D.This location was lacking in customer service, and lacking in the necessary supplies. I had to go to another U-Haul location on the night before the rental in order to get a ball for my hitch. The owner / manager of this location (John) seemed to have no interest in what he was doing - and acted as if we were a distraction from his day.
CORY R L.some of the front staff kind of lazy
TONERRA T. | First ImpressionsService was great.
TODD B.Great service, very helpful in the hookup and the return
PHILLIP E.ND
THOMAS S.Very helpful, clean and easy in and out. The use of the app a big bonus. I had rented a truck for 4 days but got the move done in two and with the use of the app was able to return the truck that 2nd night after hours and save some money. A+
Dave M.Didn't have the moving pads abs I had to drive to Pendleton location to get some, costing me time and fuel money.
Andrew H.Keep operating at this level of efficiency
PHILIP S.This is the 2nd time in a few weeks renting from this location. Both times the windshields were so dirty I could barely see out.....
SCOTT M.I feel that pricing is more fair for the usage. That was not the case under some previous management's. Gracias.
ROBERT P.It is out of the locations hands but the truck had a strong cigarette smell
Nicholas C.They did the best they could with the truck, but it was in pretty bad shape. Wheel bearings are going out, steering was very loose, hard to get to highway speed.
John B.Staff the front counters with more people. Instill a sense of urgency in them.
Bradley E.Was very satisfied. Nothing at this time
KURT S.Reps are very disrespectful. Failure to educate customers of a new change and talking down on people.
MACKSON O.The employees seemed disgruntled and unpleasant. Over customer service was subpar.
Cynthia M.Great staff! Friendly!
JAMES O.The person who took my trailer off the hitch was excellent. I had to wait a half hour to get my receipt from the person inside because he was so busy with other people. There has to be a quicker way to get a receipt for a drop off.
RALPH P.Quick easy and safe. Staff was very friendly
Steve G.Everytime I come to this location, the staff never greets any of the customers. Even if there's a short wait (when they are not with customers) nobody says they'll be with you in a moment or even acknowledges you're standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I'm most likely going elsewhere.
Crystal S. | First ImpressionsDidn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.
Stephen F. | First ImpressionsThe people at UHaul didn't use the gift certificate I had to pay and instead used my card, but I had already prepaid or at least paid something ahead of time so I just lost that money plus a ton more from my card. Also, seats were ripped and the inside was exposed inside the cab. Otherwise, ok experience.
Jaedon B.I rented a utility trailer. Everything went fine with the transaction. All the personnel from pickup to return were helpful. The trailer worked fine, although I had forgotten how much any trailer could affect the gas mileage of my vehicle.
MAX W.I was extremely frustrated over the weekend when I tried to extend my rental. I called numerous times only to get a message stating that all circuits were busy. I then tried extending on U-Haul.com and also had issues. I then called on Monday morning and on two occasions set on hold for over 20 minutes and was never able to get through. When I tried to extend on the website Monday, I was able to get onto the sight but it wanted me to complete a whole nee reservation with pick up times and everything. This was extremely frustrating and time consuming.
ALAN A.Great experience - quick and employees really helpful
PAUL P.We arrived at the original drop off location with the trailer. My husband waited for 30 minutes at the counter and was never greeted. Hence the change for the drop off location.
Ashley G.Not recommended
Johnny L.I was surprised how smooth the process went. Certainly the 20ft vehicle had a learning curve, but everything else went perfectly. Would come back if/when i need to.
NATHAN W.I only had problem to return the van the app system did not work
ESTHER A.The customer service has drastically declined. I typically use this location 3-4 times a year for business or personal. I've seen the care and professional attitude deteriorate year by year. Being that UHaul has very limited competition it's not surprising the emphasis for customer service is apparently low.
ROD S.First truck assigned in the app had a side mirror that was falling off. It wasn't easy in the app to switch trucks, but otherwise an easy rental/return.
Christine B.This location in Indianapolis was grossly understaffed. There was a long wait line in person or a 20 minute wait when I tried to call.
Nancy N.Thanks for fitting me in for a last minute rental. Also, thank you for your courtesty.
ROOSEVELT Q.The Help at pick-up of the vehicle was OUTSTANDING - She provided exceptional customer service
JERRY C.26 ft trucks are in very bad shape mechanically, a lot of damages in the truck very loud and noisy to operate the trucks. Worst truck rental experience. Also the exterior is in very bad shap. Interior is dirty and stinky can drive the ruck from the smell. Very old un maintained trucks possess risk while driving on the highway specially the brakes when they are miss functioning
Mustafa W.Staff was unfriendly, unhelpful. Was made to wait for extended period when trying to return vehicle.
MICHAEL O.The gas tank was on empty so I had to buy gas first thing (not cool). The inside of the windshield was so dirty I could barely see out! This location was out of furniture dollies so I had to go to Lowe's and buy two for $34 each! Come on who's in charge
SCOTT M.Instructions were inaccurate and unclear. Truck, drop box not where they were shown to be on the app. Confusing and not user friendly.
Katherine F.U-Haul changed my location from Carmel to Castleton without asking me. When I picked up the truck they did not have the dollies or blankets that I had requested. The truck had food crumbs all over the seats.
Sean M.Awesome staff! When I arrived I had to pick up a trailer wiring harness. The location was out of stock but they offered several options where I could pick it up that night. When I finally was able to obtain one it was 7pm at which time I got a call from the location offering to rebook the trailer for the next night. High ratings for your staff!
GORDON P.Very friendly and quick service.
JASON K.The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron Martin
RONNIE M. | First ImpressionsTold that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!
Lamont L. | Overall ExperienceI only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.
Tiffany M. | Overall ExperienceGreat caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.
Ericka T. | Overall ExperienceThe last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.
Richard G. | Overall ExperienceNathan in castleton, Indiana was amazing.
CHRISTINA H. | First Impressions1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointing
Marnita A. | First ImpressionsI really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.
Deyshawn B. | Overall ExperienceMason Smith, the GM there in Castleton is a life saver.
abbie d. | First ImpressionsKEEP UP THE GOOD WORK!!
John D. | First ImpressionsTraffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.
Gail R. | Overall ExperienceTaylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.
david c. | Overall ExperienceJaden and the trainee were great
jim k. | First ImpressionsWe moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.
Rodney R. | Overall ExperienceGreat. No complaints at all. Happy customer.
RASHEEDA O. | Overall ExperienceEverything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.
Richard G. | First ImpressionsThe whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !
ALICIA Y. | Overall ExperienceCastleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!
Gayann B. | Overall ExperienceRoll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.
Donna M. | Overall ExperienceThe staff was wonderful my only complaint would be that the gate was always open.
jennifer m. | Overall Experiencegreat customer service and great location, Will use again in the future
Stephanie D. | First ImpressionsI did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.
Dianne S. | Overall ExperienceI was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..
Tyler c. | First ImpressionsRented truck & was offered 1 month "free" storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust
Luke R. | Overall ExperienceParking issues
Thomas M. | Overall ExperienceOur wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.
William S. | First ImpressionsExcellent scheduling flexibility and tracking updates.
Hattie H. | Overall ExperienceVery great personalities
Danielle G. | First ImpressionsAll good
Julie F. | Overall ExperienceNo comment
Barbara F. | First ImpressionsI would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.
James D. | Overall ExperienceThis place sucks
Rashaad d. | Overall ExperienceGreat service and helpful.
Joshua L. | Overall Experience.
Heather B. | Overall ExperienceI am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.
Candace D. | Overall ExperienceHighly recommend this facility. Great service, friendly and well organized.
Thomas S. | Overall ExperienceIt went great!
Shay C. | First ImpressionsGreat group of people ready to help, thanks
Brian M. | Overall ExperienceExcellent service
RAGOTHAMAN A. | Overall ExperienceVery helpful and courteous throughout. A pleasure from beginning to end.
James C. | Overall ExperienceExcellent service!
Mary W. | Overall ExperienceGreat work!
Paul R. | Overall ExperienceMy time at uhaul was outstanding for me with no problems at all, thanks for your service
RODNEY LORENZO E. | Overall ExperienceThe staff at this location was great!
macaira o. | Overall ExperienceThe Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.
Ty O. | Overall ExperienceDo I get a refund for the days that I paid for after we moved out?
TERESA K. | Overall ExperienceEverything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.
Judy r. | Overall ExperienceExcellent service!
Mary W. | ReservaciónGreat service.
John F. | ReservaciónMade my Experience Better with Uhaul
JacquelinRoche M. | ReservaciónThey were beyond helpful at a time when I really needed it.
Jason W. | Overall ExperienceI have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.
CHRIS A. | Overall ExperienceThe service at this location was Excellent! But I did have some water damage to a few of my items
Latika W. | Overall ExperienceIn all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)
Ted H. | Overall ExperienceDriver and call center was very helpful !
Herman L. | Overall ExperienceWhile closing my account, the guys used cursing. A little to unprofessional.
Cary C. | Overall ExperienceStaff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod
JACOB W. | Overall ExperienceIn a situation that could have been completely miserable, Uhaul saved the day, and my back!
STEVEN H. | Overall ExperienceVery friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions
Donald M. | ReservaciónI did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.
Indiana Limesto S. | Overall ExperienceFirst, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. ¡Gracias!
Ruth V. | Overall ExperienceGreat experience for our storage needs. Highly recommended. Helpful staff.
Kendall T. | Overall ExperienceVery helpful and kind staff
sandra c. | Overall ExperienceThis may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril
Robert G. | Overall ExperienceAlthough there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn't been there in several years, so we pleased.
KERIN G. | Overall ExperienceThe only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!
Rudy P. | Overall Experiencehttp://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.
EDWARD B. | Overall ExperienceGood service
Liwen L. | Overall ExperienceExcellent Service
BAOLONG Z. | Overall ExperienceStaff was very helpful and courteous. I highly recommend this facility!
Kendall T. | Overall ExperienceNinguno
HEIDI S. | Overall ExperienceCustomer service for portable storage unit was excellent.
keith a. | Overall Experience¡Gracias!
briannah p. | Overall ExperienceHorrible customer service
robert r. | Overall ExperienceDon't ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!
CARL G. | Overall ExperienceI met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. ¡Gracias!
Corey J. | Overall ExperienceThe storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.
Joe B. | Overall ExperienceRented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.
WILLIAM H. | Overall ExperienceAlthough customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!
Marilyn B. | Overall Experience