El cliente no dejó un comentario.Brent G.
Customer Reviews for U-Haul Moving & Storage of Castleton
Indianapolis, IN 46250
(N Of 82nd St & Bash)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The representative that checked me in and secured the trailer to my vehicle was outstanding. Professional, knowledgeable and personable. The trailer that I checked out had a bent side rail in the front. It looks like someone attached a ratchet strap to it and pulled too tight. I had to avoid the bent rail while securing my things. A 2x4 and a hammer would fix the problem in about 20 seconds. Trailer AO 1921 L. -BrianBrian G.
The manager and staff were excellent. Thank You So MuchDIOR T. | Overall Experience
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.David J C.
El cliente no dejó un comentario.Roman K.
El cliente no dejó un comentario.JBrent B.
El cliente no dejó un comentario.Eric Y.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.Alexandra D.
Advise customers if they use a preload or government issued card they are not recognized as debit cards and a deposit is requiredLaNette B.
All goodEDSEL M.
El cliente no dejó un comentario.Marilyn S.
The only complaint I have was that they stated I did not fill up the fuel tank when I did. Yet, when I called, the charge was removed.Jennifer P.
El cliente no dejó un comentario.Adam R.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Jared E.
My experience was very nice and the staff was very helpful.swaran S.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.brain b. | First Impressions
A day before my reservation pickup, the location was moved 20 minutes out of the way. I asked about the extra miles and was told that I had to pay for them even though it was a uhaul issue that the reserved vehicle wasn't at the location it was supposed to be at. Staff was great, but not accommodating to the issues the company created.Mark D.
El cliente no dejó un comentario.Randall K.
They had to search around for plywood and 2x4 scraps to keep the bottom of the car from scraping on the loading ramps of the auto transport trailer. This should be a known problem with preparations already in place. Our truck had an exhaust leak and our can filled with smoke for 2 days of driving with a 3 year old child. The truck was extremely loud. The other truck had ABS brake lights coming on and we could smell the brakes burning when we stopped for gas.James K.
Great customer service and equipment. Easy check in and check out.Diego F.
The front desk staff was great!PAUL Y.
El cliente no dejó un comentario.Frank M.
It was an extremely efficient drop off and the people were friendly and professional.Ron D.
El cliente no dejó un comentario.Cody K.
Clean front inside window. Nice staff!sarah B.
El cliente no dejó un comentario.Katie B.
The people in that place are awesome and always laughing. Process was quickMATHEW B.
El cliente no dejó un comentario.Richard H.
Very quick and friendly service with both the hook-up and removal. Thank you for being expedient in all aspects of the rental process!Larry L.
Great customer service and fast.Sheena R.
El cliente no dejó un comentario.Steve C.
Everyone was very friendly and upbeat!Keith C.
The staff went above and beyond. The morning of my pickup I saw that my lighting harness was broken, and they fixed it on a Sunday (New Year's Day) on the spot. Friendly and helpful.John B.
El cliente no dejó un comentario.Sandy B.
It's everything is good & perfectmurali G.
El cliente no dejó un comentario.Doug F.
I never received my final recpt, either by text or email?Scott F.
El cliente no dejó un comentario.Angelo B.
The location was moved last minute but the location was close so ok. Trailer was dirty but weather has been rough so expected. People were friendly and good.Joseph R.
El cliente no dejó un comentario.Alishia C.
El cliente no dejó un comentario.Ross R.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Nathan D.
El cliente no dejó un comentario.Debora W.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.Bruce B.
Very helpful agentsJoseph S.
El cliente no dejó un comentario.TIFFANY O.
El cliente no dejó un comentario.KARIBETH T.
more details about warrantiesPhillip D.
El cliente no dejó un comentario.Pete G.
El cliente no dejó un comentario.Ricky H.
No one knew how to handle my reservation without calling corporate. Spent several hours there waiting for them to get it right.Melissa E.
El cliente no dejó un comentario.Susan A.
El cliente no dejó un comentario.Ramie R.
There was confusion as to the location of the trailer that I was renting. They had to assign another since it could not be found. Hopefully this issue will not happen again.RICHARD C.
Very powerful truck. Very nice truckHeather B.
The guys at this location were all professional and although they had a fire at this location and no heat, they all had good attitudes and kept working. I highly recommend this place.Michael V.
The young man that assisted me was VERY personable, helpful and professional.Elaine K.
The truck was clean, however it was in very rough condition. I would not have wanted to take it on the road out of townMATTHEW W.
El cliente no dejó un comentario.tom B.
The truck was decent, but the windows were very dirty. I could barely see.TAYLOR S.
Excellent customer Service; very helpful and a fun group of people both morning and evening crew. Thanks for the laugh even when moving in December isn't fun! ¡Gracias!Brittani M.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Tarcisio T.
El cliente no dejó un comentario.Mohammed K.
El cliente no dejó un comentario.Julio O.
El cliente no dejó un comentario.Landon J.
Just keep the customer service like you have it now. Excellent!!!!Joe K.
El cliente no dejó un comentario.Amy W.
Very friendly and helpful.Sean S. | First Impressions
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Lauro C.
Thank you for your servicetyron b. | First Impressions
This location recently had a fire and they are working in tough conditions - everyone was happy friendly and made the process as quick and easy as possible.Paul P.
Rental process was smooth and easy. Everything went according to plan. Great experience!!!Steve H.
El cliente no dejó un comentario.jeff J.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Manuel G.
El cliente no dejó un comentario.Tomiko W.
I arrived at about 5:30 to return the trailer and I couldn't find any employees, I followed the online instructions to return and left a sticky note on someone desk.Michaela M.
Wanted to let someone know the truck probably needs aligned blacktop surfaces ok but on concrete the truck raddled so bad I thought about pulling over and calling road service really made the rental experience really really badMICHAEL M.
El cliente no dejó un comentario.B C.
El cliente no dejó un comentario.Dibbie J.
Trailer needs new tires. I requested a switchAllen R.
El cliente no dejó un comentario.Caressa R.
Everything worked out just great!david C.
El cliente no dejó un comentario.Michael B.
All of the crew there were helpful and courteous. Extraordinario servicio al clientejoseph M.
El cliente no dejó un comentario.Christy H.
El cliente no dejó un comentario.Jeff A.
El cliente no dejó un comentario.Lachaina B.
El cliente no dejó un comentario.Gordon A.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Camena J.
Tony is awesome 👍Ronda G. | Overall Experience
El cliente no dejó un comentario.Tiffany C.
El cliente no dejó un comentario.CHARLATA S. | Overall Experience
The CSR was very friendly and efficient and made a very good experiencebarry S.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.David S.
Great service easy accessWillis D. | Overall Experience
El cliente no dejó un comentario.CHARLATA S. | First Impressions
I am highly satisfied with the service I received and from the staff member that assisted me with everything.James H. | First Impressions
This was the first time we needed to utilize a storage facility. We were pleased and pleasantly surprised by how easy it was and that it was nice and clean. The guys in the store were very helpful, friendly and kind. Hopefully we won't need storage again, but if we do our first choice would be uhaul.ALEXANDRA C. | Overall Experience
The manager Tony is amazing, very professional and tactful.wanda l. | First Impressions
Great Manager on duty., I really appreciated his professionalism and experience In management.WANDA L. | Overall Experience
El cliente no dejó un comentario.donnicia b. | Overall Experience
El cliente no dejó un comentario.Kevin R. | First Impressions
Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.Russ K. | Overall Experience
El cliente no dejó un comentario.KERWIN L. | Overall Experience
El cliente no dejó un comentario.Alissa T. | Overall Experience
The associate that helped me was very friendly.Jodell C. | First Impressions
Been nice if they would of walked me to my unit instead of haven to find itjeff p. | First Impressions
El cliente no dejó un comentario.JAI S. | First Impressions
El cliente no dejó un comentario.Jane P. | Overall Experience
Storage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.Jessica B. | First Impressions
There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.Jordan C. | First Impressions
Great serviceWillis D. | First Impressions
El cliente no dejó un comentario.Dan C. | First Impressions
The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!WANDA L. | First Impressions
The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .julie g. | Overall Experience
Great customer service !Mark M. | Overall Experience
El cliente no dejó un comentario.Jane P. | First Impressions
Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.Bryan R. | First Impressions
El cliente no dejó un comentario.Ashley G. | First Impressions
El cliente no dejó un comentario.terri m. | Overall Experience
Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JDJohn D. | Overall Experience
Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.CHRISTOPHER H. | Overall Experience
Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.David M. | Overall Experience
The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it's difficult to have to find a place to store a boat when I thought I had already had a place.Pamela R. | Overall Experience
Prices are too high.KATHY M. | Overall Experience
Tony & Nate were very helpfulKelyn C. | First Impressions
El cliente no dejó un comentario.Matt H. | Overall Experience
El cliente no dejó un comentario.TIMOTHY D. | Overall Experience
Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I've interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.Colin B. | Overall Experience
Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mudeGuillermo T. | Overall Experience
El cliente no dejó un comentario.JENA R. | First Impressions
Services were very good and the website made changes very easy. Moving was a lot less complicated.kathy m. | Overall Experience
El cliente no dejó un comentario.laquan n. | First Impressions
El cliente no dejó un comentario.TIMOTHY D. | First Impressions
El cliente no dejó un comentario.Jacob B. | First Impressions
El cliente no dejó un comentario.Mark S. | Overall Experience
Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.Madeline C. | First Impressions
El cliente no dejó un comentario.Candace H. | Overall Experience
Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.Charis B. | Online Move In
The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don't like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, JeffJeffrey M. | Overall Experience
I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best .jacquline k. | Overall Experience
Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.juanda p. | First Impressions
El cliente no dejó un comentario.Shandella S. | Overall Experience
I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANAFranky C. | Overall Experience
Avg service.DAVID E. | Overall Experience
Staff was less than friendly. Would not recommend.Jason B. | Overall Experience
For the 2 years we had this storage building we didn't have access to pay online because our profile said we didn't have a storage room. So our payments we messed up all the time and the staff wasn't always helpful. It was annoying and the reason we left uhaul and went with a different company.Cameron K. | Overall Experience
A good experience. Thank you.kathy m. | First Impressions
El cliente no dejó un comentario.Angela B. | First Impressions
Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.Chiyona B. | First Impressions
While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.Diana M. | First Impressions
El cliente no dejó un comentario.NATHAN J. | Overall Experience
Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this locationElizabeth G. | First Impressions
First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn't use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn't matter if I come in for boxes or something else.. there's no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.Crystal S. | Overall Experience
Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in theremike R. | Overall Experience
They need extra help I don't know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it's was ok...Debra M. | Overall Experience
The staff were awesome.. they explained everything thoroughlyAmita S. | Overall Experience
Gladly that staffs know what to serve us our deaf's communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...Shandella S. | First Impressions
El cliente no dejó un comentario.cindy t. | Overall Experience
El cliente no dejó un comentario.Karla P. | First Impressions
some of the front staff kind of lazyTONERRA T. | First Impressions
Everytime I come to this location, the staff never greets any of the customers. Even if there's a short wait (when they are not with customers) nobody says they'll be with you in a moment or even acknowledges you're standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I'm most likely going elsewhere.Crystal S. | First Impressions
Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.Stephen F. | First Impressions
The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron MartinRONNIE M. | First Impressions
Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!Lamont L. | Overall Experience
I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else's items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people's property.Tiffany M. | Overall Experience
Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.Ericka T. | Overall Experience
El cliente no dejó un comentario.Daniel S. | First Impressions
El cliente no dejó un comentario.Kristin L. | Overall Experience
The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.Richard G. | Overall Experience
Nathan in castleton, Indiana was amazing.CHRISTINA H. | First Impressions
1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointingMarnita A. | First Impressions
El cliente no dejó un comentario.Mark M. | Overall Experience
El cliente no dejó un comentario.lisa p. | Overall Experience
El cliente no dejó un comentario.Alma G. | Overall Experience
I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.Deyshawn B. | Overall Experience
Mason Smith, the GM there in Castleton is a life saver.abbie d. | First Impressions
KEEP UP THE GOOD WORK!!John D. | First Impressions
El cliente no dejó un comentario.Tina M. | Overall Experience
El cliente no dejó un comentario.Martha S. | Overall Experience
Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.Gail R. | Overall Experience
El cliente no dejó un comentario.Martha S. | First Impressions
El cliente no dejó un comentario.Natalie F. | First Impressions
El cliente no dejó un comentario.Sherry D. | First Impressions
Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.david c. | Overall Experience
Jaden and the trainee were greatjim k. | First Impressions
We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.Rodney R. | Overall Experience
Great. No complaints at all. Happy customer.RASHEEDA O. | Overall Experience
Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.Richard G. | First Impressions
The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !ALICIA Y. | Overall Experience
Castleton U-Haul has taken care of me for many years of having to move frequently. The staff is friendly, knowledgeable, and ready to assist. I strongly recommend!Gayann B. | Overall Experience
Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.Donna M. | Overall Experience
The staff was wonderful my only complaint would be that the gate was always open.jennifer m. | Overall Experience
great customer service and great location, Will use again in the futureStephanie D. | First Impressions
I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.Dianne S. | Overall Experience
I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..Tyler c. | First Impressions
Rented truck & was offered 1 month "free" storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of custLuke R. | Overall Experience
Parking issuesThomas M. | Overall Experience
Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.William S. | First Impressions
Excellent scheduling flexibility and tracking updates.Hattie H. | Overall Experience
Very great personalitiesDanielle G. | First Impressions
All goodJulie F. | Overall Experience
No commentBarbara F. | First Impressions