Customer Reviews for U-Haul Moving & Storage of Castleton

11,936 reviews

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash, across from Castleton Post Office)

(317) 849-9614

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash, across from Castleton Post Office)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Ellis G. 
Rating:
4.0

The self check-in and checkout process didn't work for me. It seems like the android version of the app has issues. The other person's using iPhone had no issues.

Himanshu A. 
Rating:
5.0

There is nothing to improve from a renters standpoint point. Your facility in castleton Indiana is the most friendly, efficient , effective hub ever. Great Services.

Brian D. 
Rating:
3.0

Customer service was lacking. Unreasonable and violation of privacy to require customers to take a photo of themselves to rent equipment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Lewis F. 
Rating:
5.0

Inside of trailer had soil dirt on floor. Otherwise, it was great!

joyce M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Staff was excellent in every way!!

Oliva S. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
4.0

Customer did not leave a comment.

amanda B. 
Rating:
5.0

quick and seamless rental

Gregory D. 
Rating:
5.0

Not critical, but having the exterior and interior of the truck cleaned would've been better

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Gina J. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

Did great

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

Just be aware that if you are only 5 feet tall, you will not be able to operate the cargo van - unless you bring a 4-5” thick back cushion to situate yourself closer to the gas and brake pedals. The seat itself does not move close enough. I wish I had known this before I scheduled the rental. Thankfully my husband was close and could meet me there to drive it. Also, it would be nice to be able to do the pre-checkin online through the website and not have to download the app. Even though deleting the app afterwards is a choice, I would rather not add another needless app to my already full phone if I don't want to.

Amy L. 
Rating:
4.0

Not sure , everything went fine, truck and trailer were hooked up and checked out , everything was ready go . Everything went smoothly

Daniel C. 
Rating:
5.0

Zachary S was very helpful and friendly. Everything was great.

Reta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Great customer service! Other companies need to take training on Customer Service Skills from your associates at this location. Keep up the good work!

John N. 
Rating:
1.0

Staff was very different., phone related calls were good., the staff in store were different than any encounter ever! I was told not to be on my phone while completing my transaction which was correct ✅ but when there phone rang they the took call. Not professional., those I dealt with were like no other

wanda l.  |  Overall Experience 
Rating:
2.0

It seems the installation missing the wiring that included in the contract. It is very difficult to get the store to respond my question. It is not a good experience.

Yong Yong C. 
Rating:
5.0

Customer did not leave a comment.

Samika J. 
Rating:
5.0

Excellent customer service!

Priscilla F. 
Rating:
3.0

I walked in to pick up my truck I rented to move my belongings. I was treated very poorly by the woman I first seen at her desk. She completely ignored me as she looked at her phone. She didn't acknowledge me at all. It was really odd that someone in that position, would completely ignore a customer. I waited and finally the other cashier said he could help me over there. I was in such a good mood and happy to move I decided not to say anything to the woman. I'm a manager in customer service and I was appalled. I won't go to that location again. I may not use their services again. I'm sure I'm not the first to encounter this. If this is the way you let your employees treat your customers, that's bad business.

Wendy A. 
Rating:
5.0

Headlights on truck I rented were really bad and needed adjustment. Everything else was great. Easy to reserve and rent the truck.

Michael M. 
Rating:
1.0

The guy on the counter didn't go out with me to show me which truck he told me to go look for it outside. Other than that it was good

MOUHAMMED A. 
Rating:
5.0

Thank you

Russell A.  |  Overall Experience 
Rating:
5.0

Both guys that helped me were great. I wish I remembered their names. Very helpful and very personable. Would use this location again with no hesitation.

James B. 
Rating:
3.0

Didn't like the staff. I felt like they didn't care whether or not I was even there. Next time I'll rent from a different location or I'll cancel whatever it is that I'm doing.

Charles B. 
Rating:
5.0

Team here was very friendly and professional.

Rahmel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Angelina P. 
Rating:
5.0

Friendly staff git me in and out quickly. Those guys were great.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

all was good - great help connecting the trailer

Robert B. 
Rating:
5.0

they were very helpful in hooking up trailer and unhooking

greg D. 
Rating:
5.0

The guy helping me was really professional. I always go to this spot to have these guys making my moving a little less shitty

Bradley D. 
Rating:
2.0

I paid for a dolly and it wasn't in the vehicle. When I step inside, no one greets me and I can see an employee on their phone. As I reach the front there are 3 employees sitting on their phone and started at me when I came up. I told them the issue, they said “oh yeah we don't any.” I tell them I already paid for one in advance and they asked if I wanted it refund. Why would I even have to ask you first?? You were okay with taking my extra money for no service provided?

Ingrid S. 
Rating:
2.0

I paid extra to have access to a dumpster and was only throwing away cardboard boxes once a week I was verbally harassed each time o used the dumpster. I explained each time I paid extra for the dumpster and was only throwing away cardboard I addition to that debris and vehicles are constantly in front of my unit and I had to wait or ask people to move to get in my unit These were employees of Uhaul each time

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

tong Y. 
Rating:
5.0

The workers helped and made the drop-off extremely easy. Great customer service.

Zachary H. 
Rating:
3.0

The trucks are fuel hogs! 👎

Kristian D. 
Rating:
2.0

Get friendly employees at counter, especially wkends workers, were not friendly,spoke to customers as if very angry “ you ask to many questions”

Keith B. 
Rating:
5.0

No improvements necessary, friendly and capable staff.

Daniel C. 
Rating:
5.0

No better hub in uhaul , castleton is # 1 period

Brian D. 
Rating:
5.0

All went well

Michael K. 
Rating:
2.0

You need to make it very clear that you are not guaranteed a dolly. It's absolutely ridiculous to sign up for a dolly online only to arrive at the U-Haul location to be told they don't have any. The staff also seem to be annoyed that I was clearly frustrated and anxious because we needed to move a washer and dryer. Thankfully before we left, somebody returned a dolly but that's some fine print crap that you need to fix.

Lauren O. 
Rating:
5.0

I interacted with 4 people at this location and they were all fantastic!

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Doug H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The staff are friendly and always make renting a simple in and out process.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

michel B. 
Rating:
5.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Equipment was great. Staff were friendly and helpful!

Therese Z. 
Rating:
5.0

Customer did not leave a comment.

Deonne S. 
Rating:
5.0

The person that I worked with did an excellent job! Very friendly!

Joel F. 
Rating:
1.0

Have the dollies that I reserved

Brandy W. 
Rating:
5.0

I was rerouted to this location as my original location did not have my rental available. The lady working was very helpful but the guy seemed annoyed when he was hooking up the vehicle dolly. The dolly itself was covered in ice as were the straps.

Nicholas K. 
Rating:
1.0

Counter lady was rude and not helpful. Return check inman eas rude and added miles to my return after I left and charged me for Gas When I returned it the way I got it.

Natalie L. 
Rating:
5.0

Great experience!

Andrew H. 
Rating:
4.0

The staff is friendly and helpful.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Allison M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

No surprise billing!

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Daquena C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
5.0

Staff was amazing and super helpful...great experience.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Zack and staff are the best staff I've EVER be around. They get your business. Thanks

Brian D. 
Rating:
4.0

As my car was in the shop, I had to keep extending my lease and the staff made it so easy to do so

mark P. 
Rating:
3.0

Reserved an appliance dolly which we REALLY needed. There were none at pick up and I was offered a utility dolly. That unfortunately did not suffice. We returned the truck and utility dolly and was unable to complete the moving of our appliance. Very disappointing

TRISHA S. 
Rating:
3.0

The truck I rented was nearly empty of gas, and the dolly I rented was not included in the truck- I had to return to the rental place to get the dolly.

John O. 
Rating:
3.0

They did not install the wiring harness. I told them it was on top of the box and to install it.

Lester W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I could not get the app to work at all. I would have been in trouble if the location had not been open. The young woman behind the desk, was helpful, friendly, and fast. I would recommend this location based on my experience with her.

Maureen C. 
Rating:
4.0

Customer did not leave a comment.

cj M. 
Rating:
3.0

Truck was difficult to start. Seatbelt light would stay on plus the seatbelt chime would come on periodically. Inside windshield was very dirty. Driver door was very difficult to close tight. Seat was comfortable.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

JAE K. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Demorris P. 
Rating:
5.0

Great customer service. I rented a 10" truck and didn't realize there was no ramp until I got to my location. I called and they allowed me to come back and switch to a 15" truck with a ramp.

Andrew R. 
Rating:
5.0

Great job all around!

Grant S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

alan F. 
Rating:
1.0

After we dropped off the U-Haul I was waiting inside to speak to someone and ensure everything was fine and to get a printed confirmation that the truck had been dropped off as I was able to do that the last time I rented a U-Haul. Instead they just told me I could leave before I could see someone at the register and that they had already emailed me my documents. I didn't receive any confirmation email regarding the return of the truck AND now I'm seeing an additional charge from U-Haul with no explanation as to why.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
3.0

The truck was a dump. They charged me for gas. I have a photo of where the hand was and the agent was supposed to change it and my last name to Miller.

Monica D. 
Rating:
3.0

Customer did not leave a comment.

Donna T. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Great experience. Girl who helped was great! Great customer service and helped make my day. Did not get her name, but you can look her up by your records of who helped me. Would be nice to show some recognition. Thank you. I do not usually fill out reviews.

Brian W. 
Rating:
5.0

Super easy to pick up and manage rental, plus friendly staff.

Cambria A. 
Rating:
5.0

Exceptional service

Philip H. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant G. 
Rating:
5.0

Customer did not leave a comment.

Anita M. 
Rating:
5.0

Wonderful service! The staff was incredibly helpful in assisting my daughter n I with all our storage needs! Everyone went above and beyond to accommodate us during stressful times! Plenty of space and trucks available! Thank you for making our experience great!

HEIDI O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jayden D. 
Rating:
3.0

The 24/7 pickup process was a nightmare. The App needs serious adjustments. It kicks you out at every turn. There were so many glitches and I had to call multiple representatives to get my key early in the morning in the cold. It also makes the customer do way too much. I will never use it again.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

LUIS U. 
Rating:
5.0

Customer did not leave a comment.

Lara V. 
Rating:
3.0

Customer did not leave a comment.

Erica P. 
Rating:
5.0

Both men on duty were exceptionally capable & helpful. I locked your 6x12 trailer & misplaced the keys. Your crew drilled the lock out in 20-30 minutes & I was one my way! I then drove to my home & unloaded the furniture. Returned at 6;30 pm & turned in the trailer with minimum effort knowing they would be open until 8pm Excellent capable & helpful people!!!

JAMES EDGAR T. 
Rating:
3.0

send me the final bill

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Aileen C.  |  Overall Experience 
Rating:
1.0

I did not approve of the move out not sure who did that to me I want my refund $45.00 for the rest of the moth next time be more professional when who ever called and said to do that tell them to call me first

Elizabeth C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

COLIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brashanti P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

abbie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica D.  |  First Impressions 
Rating:
5.0

My comment is: I never moved-out. I have ALWAYS, had a Storage unit w/U-Haul over 5+ years. Therefore, there was a "MISTAKE",on my Accout, whereas, I "NEVER MOVED OUT"!.So, Please make 🙏 the correction on my Account, whereas, I paid my account one or two months ahead 😀. Thanks! Sincerely, Mr. JOHN W DANIELS, JR.

John D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayleigh C.  |  First Impressions 
Rating:
5.0

I moved to the Indianapolis area from South Carolina, only to find out my apartment was not ready, well I had a uhaul truck with all my belongings nowhere to unload and nowhere to sleep. I drove around Indy trying to figure out a solution, with no extra funds for lodging this facility allowed me to move my entire house into A temporary storage unit.staff treated us as if we were royalty.In today’s world it’s sorta unusual that your fellow man shows empathy towards someone else’s problem I truly thank the ENTIRE STAFF for all they’ve done

Clifton s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steven h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shela w.  |  First Impressions 
Rating:
5.0

Everyone on site was very friendly and helpful.

Arielle O.  |  Overall Experience 
Rating:
5.0

Wonderful service all that assisted us were friendly and courteous and went above and beyond our expectations

HEIDI O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jenny M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY P.  |  Overall Experience 
Rating:
5.0

The staff made all the difference for me. They were super helpful, patient, understanding and provided everything I needed. You can have the best name and product/services but if you don’t have the right people running the operation, nothing else matters. And I can say that you’re lucky to have the staff you have! Thank you

Kyle W.  |  First Impressions 
Rating:
4.0

Only flaw is not being 24 hour access. My work schedule is crazy because I do on call Towing so it's never a set time on or off work. Needing to get into the unit at certain times and not being able to is the only flaw.

Branson C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMIKA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
4.0

Need to have 24 hour access due to some small business owners such as myself may need to get in our units during our night shifts to get stuff we need for a certain job

Branson C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA L.  |  Overall Experience 
Rating:
1.0

we picked up our uhaul on June 1, loaded up in fort wayne, planned to drop off the stuff in castleton....BUT HAD NO WAY TO GET INTO STORAGE!!....we had to drive out to the old house and then BACK TO THE STORAGE PLACE the next day for an extra 90 miles AND GAS!!....So no, , we are not at all happy with our service and we hope uhaul will NOT CHARGE US THE EXTRA 90 MILES and reimburse us for the wasted gas....bad deal

mike k.  |  First Impressions 
Rating:
5.0

Only issues was it was mice droppings on some of my items. As I was moving my certain furniture I saw a nice run over my feet & into a whole in the storage unit. I did notice there were mice traps so I assume this is an issues U-haul is already aware of.

Alfreda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janaya U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mitchell B.  |  Overall Experience 
Rating:
4.0

There are no lights in certain areas of the facility during evening hours, and the security gate to the storage units was often open for hours at a time.

Mathew F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENYADA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN K.  |  Overall Experience 
Rating:
5.0

Thanks for all, 😉

Georgina K.  |  Overall Experience 
Rating:
3.0

My experience was good. Only had my items stored there for 5 months. Only went there to drop them off and pick them up. My only complaint is that the lot that the units are on is littered with broken glass, lots of screws & bolts, & trash here & there. We’re lucky we didn’t get a flat tire from the debri lying around. Otherwise, service was good & staff was friendly.

Stacey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meaghan S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN G.  |  Overall Experience 
Rating:
5.0

The manager and staff were excellent. Thank You So Much

DIOR T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brain b.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Sean S.  |  First Impressions 
Rating:
5.0

Thank you for your service

tyron b.  |  First Impressions 
Rating:
5.0

Tony is awesome 👍

Ronda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLATA S.  |  Overall Experience 
Rating:
5.0

Great service easy access

Willis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLATA S.  |  First Impressions 
Rating:
5.0

I am highly satisfied with the service I received and from the staff member that assisted me with everything.

James H.  |  First Impressions 
Rating:
5.0

This was the first time we needed to utilize a storage facility. We were pleased and pleasantly surprised by how easy it was and that it was nice and clean. The guys in the store were very helpful, friendly and kind. Hopefully we won’t need storage again, but if we do our first choice would be uhaul.

ALEXANDRA C.  |  Overall Experience 
Rating:
5.0

The manager Tony is amazing, very professional and tactful.

wanda l.  |  First Impressions 
Rating:
5.0

Great Manager on duty., I really appreciated his professionalism and experience In management.

WANDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donnicia b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
3.0

Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.

Russ K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERWIN L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alissa T.  |  Overall Experience 
Rating:
4.0

The associate that helped me was very friendly.

Jodell C.  |  First Impressions 
Rating:
5.0

Been nice if they would of walked me to my unit instead of haven to find it

jeff p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  Overall Experience 
Rating:
5.0

Storage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.

Jessica B.  |  First Impressions 
Rating:
3.0

There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.

Jordan C.  |  First Impressions 
Rating:
5.0

Great service

Willis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  First Impressions 
Rating:
5.0

The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!

WANDA L.  |  First Impressions 
Rating:
1.0

The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .

julie g.  |  Overall Experience 
Rating:
5.0

Great customer service !

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.

Bryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri m.  |  Overall Experience 
Rating:
4.0

Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD

John D.  |  Overall Experience 
Rating:
2.0

Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.

CHRISTOPHER H.  |  Overall Experience 
Rating:
3.0

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David M.  |  Overall Experience 
Rating:
3.0

The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.

Pamela R.  |  Overall Experience 
Rating:
3.0

Prices are too high.

KATHY M.  |  Overall Experience 
Rating:
4.0

Tony & Nate were very helpful

Kelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  Overall Experience 
Rating:
2.0

Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.

Colin B.  |  Overall Experience 
Rating:
3.0

Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mude

Guillermo T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENA R.  |  First Impressions 
Rating:
5.0

Services were very good and the website made changes very easy. Moving was a lot less complicated.

kathy m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laquan n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob B.  |