Customer Reviews for U-Haul Moving & Storage at Pleasant Hill Rd

4,566 comentarios

1290 Pleasant Hill Rd   Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

(770) 381-9793

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 381-9793

1290 Pleasant Hill Rd
Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Elisa G. 
Clasificación:
5.0

The staff was great and very attentive to their customers. I've been to several locations and this one has been by far the best experience.

LIZET Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diego M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARELIS F. 
Clasificación:
5.0

The back driver side tire was at PSI 23 when I picked up the truck. The truck had been checked over and released to me prior to. Please check these things before releasing the vehicles even if it is a busy day.

Amanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

Excellent customer service,very attentive staff fast and safe.

SONIA C. 
Clasificación:
4.0

I needed a smaller vehicle. But i could not get it without a credit card. My card could have been used as credit. The clerk was professional and helpful. I will be using this uhaul place again and recommending. Thank you!!

LA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Excellent crew! Very helpful!!!

Vernon K.  |  First Impressions 
Clasificación:
5.0

It has a smell of weed inside

Mamode S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTY W. 
Clasificación:
5.0

Todos son bien amables y hacen bien su trabajo

Lidia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA F. 
Clasificación:
3.0

Awesome

CHRISTOPHER W. 
Clasificación:
5.0

The sales rep she was great

juan f.  |  First Impressions 
Clasificación:
5.0

Bueno

JORGE D. 
Clasificación:
5.0

Larry was a great help with insuring my safety by adjusting my seat, mirrors and providing me with driving tips. He was pleasure to do business with!

GERALDINE T. 
Clasificación:
4.0

The young staff there seemed more interested in a lot of playing and being noisy and distracting than actually working. The agent that handled my rental was very good.

TOMMYCINE H. 
Clasificación:
1.0

The guys in the front desk is so rude .

JOSE M. 
Clasificación:
3.0

This is not about this particular location however, I originally booked my rental truck from Your Extra Attic because it was 2 blocks away from my destination. I come to find out, 4 hours ahead of my pickup, that Uhaul changes my pickup location, 30 minutes away from my booking location. BAD form!!! I book this location because I am time crunched for the pickup (in between theatre performances) and then during the show, I get the email. Really not happy!!

TRACI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Yesica and her staff was alwsys professional, polite and efficent!

Toni S.  |  Overall Experience 
Clasificación:
5.0

Great pick up and return service.

Frank W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
5.0

Yessica did a great job installing my hitch. I had thought about saving the $ and installing it myself, but seeing how long it took on my car, even with the right tools and a hoist, I'm glad I left it to the expert!

Phil H. 
Clasificación:
5.0

I rate customer service excellent but unit 213 had a leak from rusty pipes dropped onto my leather chair and created a stain with some work I will be able to clean 🧼 it so facility is average

BERNADETTE M.  |  Overall Experience 
Clasificación:
4.0

It was very difficult to change the drop-off location. You can't do it on the web site and there is no one to answer the phone. I tried to call to report that I wanted to change the drop off location, the wait time was 1 hour so I used the callback feature. A answered the callback and was 1st in line. It immediately then took me back to the callback feature and I provided the information a second time.. I never received that callback. When I followed up the next time, there was no record of receiving my trailer.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON H. 
Clasificación:
3.0

I would say this was an average rating only because my unit was a "cold room" twice during my stay and having to jump through hoops was frustrating. HOWEVER the store manager was so much help.She went above and beyond to assist. and great janitor

Toni M.  |  Overall Experience 
Clasificación:
3.0

Better equipment & properly working.have the required equipment for moving without excuses.

TERRY W. 
Clasificación:
5.0

Great service

John A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN M. 
Clasificación:
5.0

I had to wait 3 hours for the install. It would have been nice to have a better waiting area while I waited and not just a plastic chair in the main store. I was trying to work from here so it was difficult with people coming in and out doing their UHaul business.

Cherrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liliana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli B. 
Clasificación:
1.0

First the smell of marijuana when I sat in truck. The low tire alert was on, and lastly I rent a storage unit which was a frustrating experience. I went to pack some items in storage & there was a padlock already on unit. I went to counter & customer service behaved as if he didn't know what was going on. In was given another unit after wasting so many minutes speaking with an incompetent customer service Rep. Stated I couldn't receive compensation for inconvenience. Then called manager, she said I could only have a free month for the unit next month. I will never go that Uhaul or refer u to others.

Brenda L. 
Clasificación:
5.0

This is a very efficient and quick location. They know what they're doing and it shows, good job!!

ANDREWALIC GORDO B. 
Clasificación:
5.0

Staff was professional, courteous and went beyond to assist with having a good rental experience. Highly recommended

GLORIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

adeizz O. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULSON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOEL G. 
Clasificación:
5.0

Great customer service Highly recommends that location

Neeka G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVARISTE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAEGOON J. 
Clasificación:
2.0

If I have this little salesman to keep asking me for a second phone number I may find a truck in by myself or I will have to deal with him was very aggravated with this young man I told him I didn't have a second number and he wanted to give me the managers number to call I rent every week from y'all talk to this young man

JAMES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

La bodega no tenia luz

Fatima Z.  |  Overall Experience 
Clasificación:
5.0

process is streamlined and very efficient.

Abbas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miyona A. 
Clasificación:
1.0

Ga law 40-5-120 Is is unlawful to copy or scan a ga drivers license …if denied by holder The license is property of the state of ga and I am the license holder. The biometric data contained on the coded section Should not be required to rent equipment When I questioned the guy just told conform or don't rent He also said I had to have a cell phone to rent Then talking to the other employees in Spanish and laughing Under duress I gave my biometric data to him He also would not let me return trailer to a dealer ( I selected) just miles from my destination requiring me to drive an extra 40 miles to drop off… ( stating again if I want to rent it has to go back here) Then ….I waited in the yard paper in hand while employees just walked around ignoring me I am surprised I didn't have to prove vaccination

WILLIAM B. 
Clasificación:
3.0

I was called 5 minutes prior to my rental time to reschedule because they were over booked. I respectfully declined and was given a 10' that cost me more

CHRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC Z. 
Clasificación:
1.0

1. Truck had check engine light. I was told by the attendant if I'm driving local not to worry. 2. Returned the truck the next day at 16:18. Attendant told me if everything is good he will check me in. I will get a text with receipt. I asked him if he sure and he said “I got you.”. 7 pm still no receipt. Started calling and was on hold for 1 hour 30 minutes trying to status. Around 20:30 customer service agent answered the phone and told me the truck had not been checked in. She noted my concerns and was told GM would call me. On Saturday morning I called and got customer service again. I was transferred back to local office and spoke to Edgar. My conversation with him indicated this is normal. Truck was checked in at 08:32 instead of 16:18 the previous day. What if something happened to the truck when showing I still had it checked out when it was at your office?

Ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNA L. 
Clasificación:
5.0

Very helpful people working at this location especially Employe name Vincent customer care was very professionally. Gracias

JAWAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar C. 
Clasificación:
3.0

Made comments about conditions of the truck and I was told it would be fine. Worn out tires in front and rear of the tires and tire ended up getting shredded into pieces and ended up on the side waiting for roadside for 2 hours. Took a close look and you could literally see the strings on tire ready to rip! Lucky I didn't get into major accident

Jong L. 
Clasificación:
5.0

Yessica was a fantastic help! JH

justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherita B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LATEESHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED G. 
Clasificación:
5.0

Great Customer Service!

Susan Delores H. 
Clasificación:
5.0

Keep doing what you are doing...

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVARO P. 
Clasificación:
5.0

Great service from Virginia to Georgia. Both locations practiced great customer service and looked after me in preparation for our move. Thanks, Fred Perez

FERDINAND P. 
Clasificación:
1.0

I was charged an additional $78 dollars $68 for gas (which I put back on a quarter tank). And pads and dollies that I didn't rent. I spoke to representatives there and they admitted charges were wrong for gas and pads. But no one was there to refund me. It's been 2 days later and I'm finally getting a receipt with these charges still there. I can't afford $78 extra dollars for no reason.

ABU W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeem O. 
Clasificación:
5.0

Thanks again.

RICKY W. 
Clasificación:
5.0

Improved customer service. Had a bad experience before.

Elias S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie B. 
Clasificación:
5.0

I really enjoyed the service that I received from this location it was excellent

LYNETT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P.  |  Overall Experience 
Clasificación:
1.0

The unit we order we didn't get it they wanted to give a run for our money when they know that they didn't have 10×15 unit but give a small unit and charge us for 10×15

Pauline G.  |  Overall Experience 
Clasificación:
3.0

The rental pick up truck I got had SO much damage on it. Looked like it was side swipped. When it asked me to approve pics the damage was not on the pics. Employee were nice cause I was concerned before leaving lot with it. They said they are aware of the damage I told them to update truck photos cause it scared me that I would have to pay for damage that they did or didn't know about. Thankfully they told me to take pics on app and on iPhone with date and time. For reassurance. Overall truck drove nicely and perfect for what I needed.

ALEXANDRA L. 
Clasificación:
1.0

This people give the truck that I reserved to another person when I was waiting in the line. After this they charged me more money that they suppose to. Finally, when I called the phone attention was super poor and they hang up and let me speaking in the line. This service is the worst!!!

Yasel G. 
Clasificación:
4.0

Overall, it was a pleasant experience. One item that was missed during the safety check by the U-Haul rep, is that the locking pins were not in on the tailgate of the trailer. Truthfully, it was my responsibility as the driver to have also noticed this and I did not. Thankfully the gate fell down on a stretch of road with no one behind me. The tailgate also as a safety feature if it is accidentally lowered, it does not go all the way to the ground. I was able to pull over and insert the two locking pins without issue and continue on my trip.

Kai G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROCHQUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANI N. 
Clasificación:
5.0

Great service

Razvan G. 
Clasificación:
5.0

Great customer service! Friendly fast and efficient. Would return for rentals and recommend.

ARLENE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica M.  |  Overall Experience 
Clasificación:
5.0

You need more parking space for customers.

ISAAC Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE B. 
Clasificación:
3.0

Make your online pickup process less complicated. I was late for my day due to the delays at the store and with using the mobile option. I'll stick with in person moving forward. Provide consistent information from all uhaul representatives (phone and store). Service your vehicles, the tire light was on when I got the van but I was already delayed and didn't want the hassle of addressing it but I was nervous the entire rental. Other than that it was a decent experience.

JESSICA W. 
Clasificación:
5.0

Great customer service and very helpful. Keep up the great work.

Arlene Y. 
Clasificación:
5.0

Always excellent customer service

Anthony H. 
Clasificación:
5.0

They went out of their way to make sure I had the Uhaul I needed.

Milissa D. 
Clasificación:
5.0

I think the mirrors were power mirrors but I couldn't find the adjustment switch Correct mirror adjustments on large vehicles is extremely important.

Gavin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARISSE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
2.0

Get better workers

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

D'ANGELA C. 
Clasificación:
1.0

No recomiendo familiares ni amigos unidades sin mantenimiento, PESIMO servicio fui atendido x el propio manager store con un servicio inoportuno muy desatento personal de mantenimiento pésimo con les importa las necesidades del cliente.

Rusbel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merci L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGARDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allasa B. 
Clasificación:
2.0

El cliente no dejó un comentario.

SALINA L. 
Clasificación:
5.0

Nothing at present service attendees were very helpful and professional. Also important they followed CDC guidelines .

CHARLES R. 
Clasificación:
3.0

To have your team follow up regarding online purchases that a customer used to buy moving materials. I purchased mattress covers, shrink wrap and tape and showed proof of purchase and was still denied items

CHARESE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación:
4.0

I had varying experiences with staff some so helpful..some not..but Manager was so nice and hrlpful!

Paula C.  |  Overall Experience 
Clasificación:
5.0

The manager is excellent and always go out of her way to help

MICHAEL J.  |  Overall Experience 
Clasificación:
1.0

Those people are horrid and didnt try to work with me for a payment plan...there was nothing but my personal items that were sentimental to me in that unit and those got rid of it and still got zero dollars for it. I will tell everyone to stay away from Uhaul because of their shady business practices,Public storage is a lot better and cares about their customers.

Annett C.  |  Overall Experience 
Clasificación:
2.0

I reserved a storage unit 2 weeks ago. Got there you all didn't have the size I reserved. Never offered any complimentary anything.

Tiffany P.  |  First Impressions 
Clasificación:
5.0

The Location Manager Jessica is why I ALWAYS use this location,her customer service skills ARE PHENOMENAL!

CHARLTON M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angelena W.  |  First Impressions 
Clasificación:
5.0

The manager was amazing

Shimarith W.  |  Online Move In 
Clasificación:
3.0

Staff was very slow. I understand some staff members were being trained but the pace of work was excruciating - I had to wait an hour to get moved into my storage unit after having made a reservation online with all necessary information. This was with no line and only 2-3 other customers for the entire time, and then was sold a lock that cost $15 that was not the typical lock used. Other lock and key locks only cost $5 or less by the front desk worker recommended the most expensive one that wasn't even secure.

Alice C.  |  First Impressions 
Clasificación:
3.0

I was dissatisfied with the explanation of the card entry for every visit. The representative that showed us the unit did not explain the card entry very well until asked. She said to just swipe the card but did not mentioned we would be locked out if done incorrectly or not done at all on my second visit I was locked out of the facility. I called customer service to assist and of course they couldn't help me get in because an on site manager had to be present. Because of this, I returned my uhaul truck late which I was charged extra and had to re load all my belongings I had un loaded on the dock. This was Sunday after hours and the office was closed. Customer service had called the onsite manager but she did not answer. The card entry process should have been better explained. I could have avoided the inconvenience of an extra trip and saved the extra fee I was charged for returning my uhaul late. I have yet to go back and get this resolved.

Aline G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

Excellent manager, she keeps everyone on their toes and they respect her.

MICHAEL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eduard g.  |  First Impressions 
Clasificación:
5.0

Trato del personal muy profesional i amables

Christian O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LASOTO R.  |  First Impressions 
Clasificación:
5.0

No complaints

Angela T.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Patricia R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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