Comentarios de los clientes para U-Haul Moving & Storage at Pleasant Hill Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Pleasant Hill Rd

Clasificación general:

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Cynthia A. | Overall Experience |
Clasificación:

We paid for 24/7 access but repeatedly had trouble actually accessing the facility outside your normal hours. Security was substandard. It's impossible to reach anyone at that particular facility by phone.

Angela T. | First Impressions |
Clasificación:

No complaints

EVETTE B.
Clasificación:

I would only recommend this location because it is conveniently located. However, the mechanical up keep on the truck was none existent. I felt the power steering was shot. The steering wheel was all over the place. I had to return the truck immediately because it was not safe to drive.

LAURA C.
Clasificación:

El cliente no dejó un comentario.

Mohamed B. | Overall Experience |
Clasificación:

Staff was extremely patient and helpful.

William R.
Clasificación:

El cliente no dejó un comentario.

Timothy R.
Clasificación:

El cliente no dejó un comentario.

KHUBISA G.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Charged $50 fee for bringing back 10 minutes late - not fair at all - will never be back

Cassandra C.
Clasificación:

El cliente no dejó un comentario.

Emma R.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

EBONY W.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Hire people that can add

DARIEN B.
Clasificación:

Nothing. The check out and check in was orderly, quick and easy.

LASHAWN M.
Clasificación:

They need to be better with greeting I waiting in the lobby alone for a while before someone came to help me but she was great

MOHAMMAD I.
Clasificación:

Everyone works here very friendly and helpful. I like this location. Thank you

Francis Paul Vic S.
Clasificación:

El cliente no dejó un comentario.

EBONY G.
Clasificación:

El cliente no dejó un comentario.

JAMES P.
Clasificación:

El cliente no dejó un comentario.

Isaias T.
Clasificación:

Need to fix the app to make self returns. It took me like 2 hours to make a return after a 8 hr drive at 130 in the morning. I was on hold for 45 mins.

Cecil S.
Clasificación:

Put more people on your front desk

JOHN A.
Clasificación:

El cliente no dejó un comentario.

ALPHONSOL F.
Clasificación:

Very impressed. First class service. And very nice people.

Jacqueline G.
Clasificación:

more customer service personel

Myrtle S.
Clasificación:

Have unlimited miles on the rentals or lower your mile rates. The truck needed cleaning because i had to clean the windshield glass.

David W.
Clasificación:

Keep doing what you're doing

CESAR R.
Clasificación:

Keep it up , great excellent job Thanks

Leon K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GREGORY H.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

Vehicle was bug ridden especially on the windshield. It was so bad that even thru Hurricane Zeta with the windshield wipers on high the bug guys still remained on the Windshield! Vehicle steering wheel was turned 45 degrees with wheels straight. Blocking the entire right side of the dashboard Instruments. Sheering was extremely loose and had a travel og > 8”

Wayne J.
Clasificación:

Pre-registered to save time but still took too long. Returned a box of packing paper and they couldn't figure out how to issue a refund. Still don't know if I actually received a refund.

Milcah S.
Clasificación:

El cliente no dejó un comentario.

TONI S.
Clasificación:

El cliente no dejó un comentario.

MAFDY A.
Clasificación:

good service

ANDREA H.
Clasificación:

I reserved a truck online at Lilburn on Rockbridge in Georgia but was then re-routed to a different location on Pleasant Hill in Lawrenceville. This location was much further from my house and therefore I spent more money using H work from this location. The online process needs to be more smooth and available vehicles should be updated accurately so that we can utilize the location that is most convenient to us and to know that information right away online versus having to make changes after the fact. However I feel that I DAK excellent service at the location where I rented and they made every effort to make sure that I was accommodated.

Elvira C.
Clasificación:

Friendly staff, everything is clean.

Adai Q.
Clasificación:

El cliente no dejó un comentario.

Elliot N.
Clasificación:

El cliente no dejó un comentario.

Brandon C.
Clasificación:

El cliente no dejó un comentario.

MIKE P.
Clasificación:

El cliente no dejó un comentario.

JUAN V.
Clasificación:

El cliente no dejó un comentario.

Jackson H.
Clasificación:

We had difficulty finding a one way 26' truck at a desirable location. U-haul kept trying to send us to 14th st. I DOWNTOWN Atlanta . Very narrow roads and HEAVY traffic.

Edgardo B.
Clasificación:

They Charge me 20$ for late because I cant do my Check in out

David H.
Clasificación:

El cliente no dejó un comentario.

Cedric C.
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El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

Jason S.
Clasificación:

Great job! Made things very easy for me

JULIO F.
Clasificación:

Put not smoking signs in all rental vehicles units.

doris B.
Clasificación:

Was given a wrong address on my receipt

Alice G.
Clasificación:

The radio in the truck did not work. The truck was an older truck and the engine light was on the entire time.

Doris W.
Clasificación:

El cliente no dejó un comentario.

MARTHA P.
Clasificación:

Fron rental and return it was awesome. Thank you

Joel J.
Clasificación:

El cliente no dejó un comentario.

Oscar L.
Clasificación:

Excelente servicio por parte de los empleados del lugar. Buena experiencia

BOB S.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

I rented a 6x12 ft trailer to move my golf cart. It didn't fit on the trailer because it was not 6ft wide. it had at least a foot of metal between the 2 sides so it was actually about 5ft wide max. I returned the trailer about 1 hour after renting it explaining what the problem was and they charged me for a days rental. Meanwhile I had to rent from another location to get my job done. I really thought they weren't going to charge me, so never again. Also. I had rented the trailer for another location the day before and when I showed up to pick up the trailer, the location was changed without notifying me. I've had this problem before, so won't be using uhaul for any future needs and it's a shame because up until recently had nothing but good experiences.

Sheldon C.
Clasificación:

I am not the one who rented your equipment, it looks like they used the wrong email. i called your service line, the man said it was probably someone with the same name and he would make a note, looking at the invoice the renter has the same name but with an e on the end of the last name disregard my rating I had to put something to be able to submit.

Ricky F.
Clasificación:

El cliente no dejó un comentario.

Jovonna H. | Overall Experience |
Clasificación:

Jaime made important papers ready every month to assist with my becoming qualify as a first time home owner. She would have it ready and neatly packed and ready to go monthly. She also offered beneficial and important information to me regarding truck size an packing information.Jamie goes above and beyond CSR . She is indeed an asset to the Uhaul company.

Lawrence F.
Clasificación:

I reserved this truck at a different location where the personnel were very helpful and friendly and was directed to pick up the truck at this location. Personnel here were disinterested at best. I was offered no assistance in checking out the truck prior to departure. I found the cargo door to be binding but no one at the location was interested in looking at it. What eventually happened, of course, is that after loading the truck the door would not close and my departure was delayed. A repair man arrived after some time and did a great job of repairing the cargo door but now it was late and I had to put off departure until the next day. This problem could have been handled much better with just a minimal amount of interest at the pickup location. Additionally, when checking out the truck I inquired about renting moving blankets and hand cart. Again, Mr. Cedeno showed no interest in helping to provide those and told me to check with other U-Haul locations and maybe they could help. Do-it-yourself moving is by nature not very pleasant. U-Haul was able to provide necessary basic tools as a commodity but made no effort to do so in an exemplary manner. It's hard to offer a positive recommendation. Good luck.

STEPHEN T.
Clasificación:

Great equipment and services. Happy and impressed.

Venvakanand S.
Clasificación:

The trailer had tape holding together the wiring which came out. I retaped it.

Venise B.
Clasificación:

Thanks truck u rented was not clean at all. There were sticky stain on the cup consoles and trash in the back of the truck. There was a horrible ant infestation in the cabin. To the point I had to buy ant spray in order to operate the truck. This is the reason I was late getting back to the site. This was so unacceptable. I will not be recommending anyone to this location at all.

Dan C.
Clasificación:

WENT TO ADDRESS ON MY COMFIRMATION (3425 BUFORD HWY) WAS AN OLD HOUSE WITH U-HAUL SIGN AND DISCONNETED PHONE NUMBER, NO TRAILER. - SPENT 30 MINUTES HOLDING AND FINALLY GETTING SOMEONE ON THE U-HAUL 800 #. HAD TO DRIVE 40 MILES EXTRA MILES TO GET TRAILER! MADE US OVER HOUR LATE!!! HORRIBLE SERVICE! THE PLACE WE FINAL GOT TRAILEER WAS NICE.

Jovonna H.
Clasificación:

Jaime, my CSR, gave excellent service. Offered suggestions of the size truck I needed and supplies that would help with limiting damages to my furniture. Also, a very positive attitude and an asset to the UHaul community.

Warren C. | Overall Experience |
Clasificación:

Storage Manager Jamie Parris was awesome!! Easy to work with and understands the business and is very fair! If I need a storage unit in the future I will be back because of Jamie Parris. THANK YOU Jamie!!

Mark C.
Clasificación:

Have one way trucks more readily available. I went to many locations and keep getting the run around on a truck.

Bruce S.
Clasificación:

El cliente no dejó un comentario.

Angel M.
Clasificación:

Excelente

Torin D.
Clasificación:

There was a bit of a wait in the lobby.

CATHY B.
Clasificación:

El cliente no dejó un comentario.

ana S.
Clasificación:

Thank you

Troy W.
Clasificación:

Everytime I have reserved a truck here, the app or website tells me the the truck is available and my reservation is confirmed....then a day or 2 goes by. Then I look and the pickup location changes...sometimes multiple times and usually very far away....last time it scheduled ,y a truck 30 away from the location....please check your reservation often because it may change.

armondo B.
Clasificación:

El cliente no dejó un comentario.

Diana H.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
Clasificación:

I signed up for the 24/7 share option so I could get my key and go. I still had to go inside. So much for trying to reduce contact. My equipment was not in the vehicle when I got in the truck. Onyl when I went back inside was I told that the furniture dolly I needed was not available. They offered to give me an appliance dolly instead, which I had no need for. I was told the charge for the furniture dolly would be removed from my bill. When I received the bill to pay this charge was not removed.

Brittany R.
Clasificación:

I am still waiting on a phone call about my complaint filed. I waited outside forever an hr for pickup to find out the Uhaul person is not in. This was provided to me by a worker that works at the car shop connected to the Uhaul building. The Uhaul was not clean which I provided pictures. I spent my own money to clean the truck. This was an horrible experience.

Jin L.
Clasificación:

El cliente no dejó un comentario.

carlis S.
Clasificación:

The gentleman who checked me in and received the truck back was great. Excellent customer service.

Willetta J.
Clasificación:

El cliente no dejó un comentario.

jaegeun S.
Clasificación:

El cliente no dejó un comentario.

KELLIE M.
Clasificación:

El cliente no dejó un comentario.

Dawit A.
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

JHAILEN J.
Clasificación:

El cliente no dejó un comentario.

JERICA M.
Clasificación:

El cliente no dejó un comentario.

Shirley L.
Clasificación:

El cliente no dejó un comentario.

Faith F.
Clasificación:

The rental truck had issues with the transmission.

Herbert C.
Clasificación:

El cliente no dejó un comentario.

Mevludin M.
Clasificación:

El cliente no dejó un comentario.

Susan W.
Clasificación:

El cliente no dejó un comentario.

nicola S.
Clasificación:

El cliente no dejó un comentario.

Omer C.
Clasificación:

Engine conditions need improving. Break & indicator was not good.

Abed G.
Clasificación:

I made a reservation for a 20 foot truck about two months in advance, confirmed the reservation a week before the scheduled date and also checked in online. The day before the pickup I was supposed to receive a call but did not so called U-Haul to again confirm. I was then told that I would only be able to get a 26 foot truck. I was told I should have been notified of this switch earlier but was not so I didn't have time to search for options at another company. Another customer at the pickup location at the same time had the same problem. I was not charged for the larger truck.

Lanfreeman T.
Clasificación:

I like this company the employers and services it's a 100% God bless you.

Toby C.
Clasificación:

El cliente no dejó un comentario.

Anaya N.
Clasificación:

The uhaul smelled like smoke

cesar U.
Clasificación:

Nothing.!!

Abidemi D.
Clasificación:

El cliente no dejó un comentario.

Oscar L.
Clasificación:

Excelente servicio. En el counter fue ágil y con muy buena actitud. Fue muy buena experiencia.

Tameka J.
Clasificación:

El cliente no dejó un comentario.

STEPHANIE D.
Clasificación:

El cliente no dejó un comentario.

CLINTONA B.
Clasificación:

Keep having great customer service!

mario C.
Clasificación:

El cliente no dejó un comentario.

oscar V.
Clasificación:

El cliente no dejó un comentario.

Stephanie F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOSE L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Faith B. | Overall Experience |
Clasificación:

Pleasant experience. No. Complaints or issues that the managers or staff could not resolve well trained especially in customer satisfaction

BARBARA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kali C. | Overall Experience |
Clasificación:

Great help and accommodating. I personally couldn’t understand the locks for a little bit and they helped me out no issue. Great customer service, clean, and understanding. Parking lot is a little tight but understandable.

Patricia O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cecilia C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shmeeka c. | First Impressions |
Clasificación:

The movers was very helpful but see they wasn't there on time due to another job would have been behind if didn't have extra help. Forgiven but overall they did a good job.

Tammi F. | Overall Experience |
Clasificación:

First off, I came in there to get a storage. I bought a lock "from them" Went to make my first payment and my payment was double. I begin to dispute the charges, no one could help me. I came back the next day with my husband and we were told they had to cut the lock because we did lock the storage door right, and it was open so they charged us to cut the lock. A complete lie because my husband and I checked the door before we left. The conclusion came to, we can take off the price for the lock but still have to charge an additional $50 for cutting the lock. Um, we bought the lock from them so they didn't do anything in our favor. And, no one did not put in notes that we cancelled our storage so I received an email stating I would be charged $15 late fee when we had already moved out of their storage two weeks prior to me getting the email. They are unprofessional. Don't rent from them!

Mirna S. | First Impressions |
Clasificación:

Thanks to be very helpful on my needs

Lourdes C. | Overall Experience |
Clasificación:

The precautions for the customers and themselves were on point and the staff were friendly and professional I would use this facility again.😷😎

Tamara E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Erica E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROCHELLE P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CYNTHIA B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

WESLEY B. | Overall Experience |
Clasificación:

Great staff and facility. No issues in approximately one and one-half decades!

PATRICIA E. | Overall Experience |
Clasificación:

The elevator needs work, it bounced and jacked on the way to the second floor, scary.

Cornell T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kiyara L. | Overall Experience |
Clasificación:

The staff was always pleasant and willing to help with anything I needed.

Glen S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ray W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Yesenia p. | First Impressions |
Clasificación:

The young man that helped me get a storage unit was very helpful and nice. He was able to help answer every question I had.

Chantel C. | First Impressions |
Clasificación:

Everyone was extremely nice and courteous! Thank you!

Lisa J. | First Impressions |
Clasificación:

The procedure went extremely well and the gentleman who took care of me was very efficient

Veda W. | First Impressions |
Clasificación:

Never again. I rented a van for a month for my consignment haul. Mixed up the dates & kept it 4 days over. Never rcvd a ph call, just recovery punching a hole in the tire while i was parked.

Michael G. | Overall Experience |
Clasificación:

Nice

Ursula T. | Overall Experience |
Clasificación:

I loved how clean & neat & well kept it was

Annette H. | Overall Experience |
Clasificación:

Our experience with this storage facility was very good. Would recommend it to others. Was exactly what we needed at the time

alexzandria n. | First Impressions |
Clasificación:

The staff there was pleasant especially the gentleman by the name of Larry. Larry went above and beyond to make our whole trip smooth from start to finish! His customer service skills are exceptional!

ANECIA S. | First Impressions |
Clasificación:

The guy that assisted me cursed the entire time when trying to explain instructions to me

tamera k. | First Impressions |
Clasificación:

My pin code does not work, hasn't worked since it was set up! I pay for 24 hours and I have to squeeze things thru the broken door on side. The alarm system goes off everytime I go. I want a refund!

Tiffany R. | Overall Experience |
Clasificación:

N/A

Mayreni A. | Overall Experience |
Clasificación:

I don’t think the staff is appreciative with its clients. Poor training in customer service. Bad attitude. Not reachable and Want to make money out off forces paying late fees.

Patricia R. | First Impressions |
Clasificación:

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Lois B. | Overall Experience |
Clasificación:

Yesica Barragan and staff were always polite and helpful when I went into the office. Yesica was an extremely nice person. Thanks to all of you. Lois Bass

Sandra B. | Overall Experience |
Clasificación:

Great service from beginning to end!

DELANO D. | Overall Experience |
Clasificación:

Thank you! Pleasant hill u haul is the best!

Sandra B. | First Impressions |
Clasificación:

Great customer service at pick up and drop off centers. The month of free storage with my rental made everything convenient for my transition into my new home.

elena v. | Overall Experience |
Clasificación:

When I'll need a storage unit, I will come back to this one. Excellent location, service, and facilities.

Nazonna K. | Overall Experience |
Clasificación:

Great service

Teresa E. | Overall Experience |
Clasificación:

Everything and everyone was nice.

Thea V. | Overall Experience |
Clasificación:

My experience was great no issues..

valarie f. | Reservation |
Clasificación:

My only complaint is that is found all instructions after I parked in front of Moe’s! But it worked out & it was only confusing because it was night/after hours.

ARenee E. | Overall Experience |
Clasificación:

Thanks for being there!!!!

jorlin m. | Overall Experience |
Clasificación:

Thank you Jessica!!!!!

Dana M. | Reservation |
Clasificación:

thanks

Cynthia F. | Overall Experience |
Clasificación:

No comment

Cynthia A. | Reservation |
Clasificación:

Returning the truck went very smoothly. Getting the storage unit was nice and easy, for the most part. There was a little mix-up regarding which units were available, but that was quickly resolved.

Kimberly G. | Overall Experience |
Clasificación:

The management at that location she always seemed to have an attitude and when I just paid the bill and wanted to move out a portion of my rent should have been givin back but they refused

Kristin U. | Overall Experience |
Clasificación:

Staff was exceptionally helpful.

Joselina R. | Overall Experience |
Clasificación:

Just because the price compared to ather storages nearby

Ruth A. | Overall Experience |
Clasificación:

Muy amables las personas del servicio al ,sigan así nunca cambien, los recomiendo al 100 ,gracias por sus servicios que me prestaron, los veo en mi próxima mudanza ☺😊

David H. | Overall Experience |
Clasificación:

I also rented a few trucks and the staff was very helpful

No se han enviado comentarios para esta ubicación.

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