Customer Reviews for U-Haul Moving & Storage at Pleasant Hill Rd

4,515 comentarios

1290 Pleasant Hill Rd   Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

(770) 381-9793

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 381-9793

1290 Pleasant Hill Rd
Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

If I have this little salesman to keep asking me for a second phone number I may find a truck in by myself or I will have to deal with him was very aggravated with this young man I told him I didn't have a second number and he wanted to give me the managers number to call I rent every week from y'all talk to this young man

JAMES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

La bodega no tenia luz

Fatima Z.  |  Overall Experience 
Clasificación:
5.0

process is streamlined and very efficient.

Abbas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miyona A. 
Clasificación:
1.0

Ga law 40-5-120 Is is unlawful to copy or scan a ga drivers license …if denied by holder The license is property of the state of ga and I am the license holder. The biometric data contained on the coded section Should not be required to rent equipment When I questioned the guy just told conform or don't rent He also said I had to have a cell phone to rent Then talking to the other employees in Spanish and laughing Under duress I gave my biometric data to him He also would not let me return trailer to a dealer ( I selected) just miles from my destination requiring me to drive an extra 40 miles to drop off… ( stating again if I want to rent it has to go back here) Then ….I waited in the yard paper in hand while employees just walked around ignoring me I am surprised I didn't have to prove vaccination

WILLIAM B. 
Clasificación:
3.0

I was called 5 minutes prior to my rental time to reschedule because they were over booked. I respectfully declined and was given a 10' that cost me more

CHRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC Z. 
Clasificación:
1.0

1. Truck had check engine light. I was told by the attendant if I'm driving local not to worry. 2. Returned the truck the next day at 16:18. Attendant told me if everything is good he will check me in. I will get a text with receipt. I asked him if he sure and he said “I got you.”. 7 pm still no receipt. Started calling and was on hold for 1 hour 30 minutes trying to status. Around 20:30 customer service agent answered the phone and told me the truck had not been checked in. She noted my concerns and was told GM would call me. On Saturday morning I called and got customer service again. I was transferred back to local office and spoke to Edgar. My conversation with him indicated this is normal. Truck was checked in at 08:32 instead of 16:18 the previous day. What if something happened to the truck when showing I still had it checked out when it was at your office?

Ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNA L. 
Clasificación:
5.0

Very helpful people working at this location especially Employe name Vincent customer care was very professionally. Gracias

JAWAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar C. 
Clasificación:
3.0

Made comments about conditions of the truck and I was told it would be fine. Worn out tires in front and rear of the tires and tire ended up getting shredded into pieces and ended up on the side waiting for roadside for 2 hours. Took a close look and you could literally see the strings on tire ready to rip! Lucky I didn't get into major accident

Jong L. 
Clasificación:
5.0

Yessica was a fantastic help! JH

justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherita B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LATEESHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED G. 
Clasificación:
5.0

Great Customer Service!

Susan Delores H. 
Clasificación:
5.0

Keep doing what you are doing...

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVARO P. 
Clasificación:
5.0

Great service from Virginia to Georgia. Both locations practiced great customer service and looked after me in preparation for our move. Thanks, Fred Perez

FERDINAND P. 
Clasificación:
1.0

I was charged an additional $78 dollars $68 for gas (which I put back on a quarter tank). And pads and dollies that I didn't rent. I spoke to representatives there and they admitted charges were wrong for gas and pads. But no one was there to refund me. It's been 2 days later and I'm finally getting a receipt with these charges still there. I can't afford $78 extra dollars for no reason.

ABU W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeem O. 
Clasificación:
5.0

Thanks again.

RICKY W. 
Clasificación:
5.0

Improved customer service. Had a bad experience before.

Elias S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie B. 
Clasificación:
5.0

I really enjoyed the service that I received from this location it was excellent

LYNETT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P.  |  Overall Experience 
Clasificación:
1.0

The unit we order we didn't get it they wanted to give a run for our money when they know that they didn't have 10×15 unit but give a small unit and charge us for 10×15

Pauline G.  |  Overall Experience 
Clasificación:
3.0

The rental pick up truck I got had SO much damage on it. Looked like it was side swipped. When it asked me to approve pics the damage was not on the pics. Employee were nice cause I was concerned before leaving lot with it. They said they are aware of the damage I told them to update truck photos cause it scared me that I would have to pay for damage that they did or didn't know about. Thankfully they told me to take pics on app and on iPhone with date and time. For reassurance. Overall truck drove nicely and perfect for what I needed.

ALEXANDRA L. 
Clasificación:
1.0

This people give the truck that I reserved to another person when I was waiting in the line. After this they charged me more money that they suppose to. Finally, when I called the phone attention was super poor and they hang up and let me speaking in the line. This service is the worst!!!

Yasel G. 
Clasificación:
4.0

Overall, it was a pleasant experience. One item that was missed during the safety check by the U-Haul rep, is that the locking pins were not in on the tailgate of the trailer. Truthfully, it was my responsibility as the driver to have also noticed this and I did not. Thankfully the gate fell down on a stretch of road with no one behind me. The tailgate also as a safety feature if it is accidentally lowered, it does not go all the way to the ground. I was able to pull over and insert the two locking pins without issue and continue on my trip.

Kai G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROCHQUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANI N. 
Clasificación:
5.0

Great service

Razvan G. 
Clasificación:
5.0

Great customer service! Friendly fast and efficient. Would return for rentals and recommend.

ARLENE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica M.  |  Overall Experience 
Clasificación:
5.0

You need more parking space for customers.

ISAAC Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE B. 
Clasificación:
3.0

Make your online pickup process less complicated. I was late for my day due to the delays at the store and with using the mobile option. I'll stick with in person moving forward. Provide consistent information from all uhaul representatives (phone and store). Service your vehicles, the tire light was on when I got the van but I was already delayed and didn't want the hassle of addressing it but I was nervous the entire rental. Other than that it was a decent experience.

JESSICA W. 
Clasificación:
5.0

Great customer service and very helpful. Keep up the great work.

Arlene Y. 
Clasificación:
5.0

Always excellent customer service

Anthony H. 
Clasificación:
5.0

They went out of their way to make sure I had the Uhaul I needed.

Milissa D. 
Clasificación:
5.0

I think the mirrors were power mirrors but I couldn't find the adjustment switch Correct mirror adjustments on large vehicles is extremely important.

Gavin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARISSE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
2.0

Get better workers

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

D'ANGELA C. 
Clasificación:
1.0

No recomiendo familiares ni amigos unidades sin mantenimiento, PESIMO servicio fui atendido x el propio manager store con un servicio inoportuno muy desatento personal de mantenimiento pésimo con les importa las necesidades del cliente.

Rusbel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merci L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGARDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allasa B. 
Clasificación:
2.0

El cliente no dejó un comentario.

SALINA L. 
Clasificación:
5.0

Nothing at present service attendees were very helpful and professional. Also important they followed CDC guidelines .

CHARLES R. 
Clasificación:
3.0

To have your team follow up regarding online purchases that a customer used to buy moving materials. I purchased mattress covers, shrink wrap and tape and showed proof of purchase and was still denied items

CHARESE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly J. 
Clasificación:
5.0

I would like to say I was very pleased with the customer service provided by Robert Wiggins . He was very pleasant and friendly . He assisted me with a check in after I was told by another employee to go online and do the check in. His kindness and assistance was GREATLY appreciated!!!

ELSJE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
3.0

The truck's interior was dirty including the dash and smelled like smoke. The service light was on, the vehicle hesitated when I pressed the gas and I didn't feel safe in it. Thank God I only had to transport the furniture a short distance. They had an ample supply of vehicles available but chose to rent that one which says a lot about how much they don't value their customers.

CATHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSVALDO L. 
Clasificación:
5.0

Excellent attention

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación:
5.0

The light was out

CHRISTI R. 
Clasificación:
1.0

I called the day of pickup to talk about our horrible experience and was told I'd get a call in a couple days. I got a $50 credit the next day. I do not feel like uhaul wants my business ever again.

Austin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PING W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TILDON C. 
Clasificación:
5.0

You should offer a small discount or even a few boxes to your repeat customers.

MOHAMMED I. 
Clasificación:
5.0

Nothing is needed Atchison tome. Everything was great

Gwendolyn W. 
Clasificación:
5.0

The store was clean. Staff was friendly. Very large free standing store.

MICHELLET L. 
Clasificación:
5.0

Staff and equipment top notch!

FRANK Z. 
Clasificación:
5.0

Great Location & Great People!

REVA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHEL R. 
Clasificación:
4.0

I had varying experiences with staff some so helpful..some not..but Manager was so nice and hrlpful!

Paula C.  |  Overall Experience 
Clasificación:
5.0

The manager is excellent and always go out of her way to help

MICHAEL J.  |  Overall Experience 
Clasificación:
5.0

I had a great experience it was quick and efficient with no waiting time. The return was just the same. The guys there were helpful and nice.

PATRICIALOUISE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENNY K. 
Clasificación:
1.0

Bad customer service I arrived at the location they had the wrong truck that I requested and then dolly that I ask for they told me after I did all the paper work they didn't have I really needed that also waited like 10 min for my truck the guy pulled the wrong truck the guy that was checking up was really rude.

SHARNELLE T. 
Clasificación:
1.0

Those people are horrid and didnt try to work with me for a payment plan...there was nothing but my personal items that were sentimental to me in that unit and those got rid of it and still got zero dollars for it. I will tell everyone to stay away from Uhaul because of their shady business practices,Public storage is a lot better and cares about their customers.

Annett C.  |  Overall Experience 
Clasificación:
5.0

Great service. The only challenge we had is when we returned the truck. We had to go online and follow the directions. The first one tell you to lock the truck and drop the key in the key box. We did exactly that. It later instructed us to get the mileage. The truck was locked, so we could not. Therefore, the system wouldn't allow us to bypass that information and complete the questions. Uhaul need to change up the checkout questionnaires to reflect the order that you need to properly complete it. Otherwise, we had great service from this location.

Willie L. 
Clasificación:
1.0

Over charges they charge me late $30 more

PEDRO A. 
Clasificación:
3.0

I rented a pick up truck and a appliance dolly. The doll was not in working order so I had to return to uhaul to exchange the equipment. Upon returning the truck the representative at the front desk told me I wouldn't be reimbursed for the extra mileage on the truck.

FITZROY J. 
Clasificación:
5.0

This is the best U-Haul experience. I ever hadðŸ'¯ðŸ'¯ðŸ'¯

LUTHER W. 
Clasificación:
5.0

The staff there are very courteous and helpful.

Chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

However, I would not recommend anyone use Uhaul. My scheduled reservations was for 7am, I arrived at 7:30am had issues and was suppose to receive a call for customers service. I NEVER received a call... I call the 24 hour number and was on hold until the location office open at 9am. I will pray that I will NEVER have to us Uhaul again!

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Thumbs up

ANDRE D. 
Clasificación:
2.0

Stay away from this location. They did not enter the mileage on the truck then charged me for driving 1000 miles . We drove the truck 17 miles! They didn't go over anything about the truck or made sure it was equipped upon leaving. Truck barely had gas. Find a company that isn't ripping you off to make money.

Lewon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPASOJE G. 
Clasificación:
4.0

Be ready when the scheduled customer shows up.

LUTHER H. 
Clasificación:
1.0

I told u-haul before that I never rented a u-haul equipment.please check the home address of the person who rented a u-haul equipment through this e-mail which is same as my e-mail address. Please don't make me confuse anymore that is agony to me and irrational!!!

KEUN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
5.0

They were helpful and efficient on the pick up. I messed up the remote return, and they kindly fixed it.

TAMARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAENETTA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KESIENA O. 
Clasificación:
1.0

I have An LG 60 inch stolen from mu unit with the first month, I had insurance on the unit. I was never compensation for my. TV. It was stolen by one of worker that work at this facility. This place i would not refer my dog there.

Clara W.  |  Overall Experience 
Clasificación:
5.0

Great and friendly service!

ANGELA S.  |  Overall Experience 
Clasificación:
1.0

I went to clóse my storage on saturday 17,,,the front desk employee does not close my account and even they Charged me the Montly Having no money on my bank account

mirna s.  |  Overall Experience 
Clasificación:
2.0

I reserved a storage unit 2 weeks ago. Got there you all didn't have the size I reserved. Never offered any complimentary anything.

Tiffany P.  |  First Impressions 
Clasificación:
5.0

The Location Manager Jessica is why I ALWAYS use this location,her customer service skills ARE PHENOMENAL!

CHARLTON M.  |  First Impressions 
Clasificación:
1.0

I paid my rental from a reoccurring auto banking check from my bank from the first payment to the last, roughly a year and a half. Every three or four months I received a late payment notices. The first time, I called the facility to correct it. Then I would go to the facility to impress upon them the need to correct the problems causing me to receive the notices. I continued to receive late payment notices after I was told it wouldn't happen again. The straw that broke the camel's back was a "Pre-Lien Notice". I moved out and will never do business at this facility again!

David W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika G.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicole N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Angelena W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H.  |  Overall Experience 
Clasificación:
5.0

The manager was amazing

Shimarith W.  |  Online Move In 
Clasificación:
3.0

Staff was very slow. I understand some staff members were being trained but the pace of work was excruciating - I had to wait an hour to get moved into my storage unit after having made a reservation online with all necessary information. This was with no line and only 2-3 other customers for the entire time, and then was sold a lock that cost $15 that was not the typical lock used. Other lock and key locks only cost $5 or less by the front desk worker recommended the most expensive one that wasn't even secure.

Alice C.  |  First Impressions 
Clasificación:
3.0

I was dissatisfied with the explanation of the card entry for every visit. The representative that showed us the unit did not explain the card entry very well until asked. She said to just swipe the card but did not mentioned we would be locked out if done incorrectly or not done at all on my second visit I was locked out of the facility. I called customer service to assist and of course they couldn't help me get in because an on site manager had to be present. Because of this, I returned my uhaul truck late which I was charged extra and had to re load all my belongings I had un loaded on the dock. This was Sunday after hours and the office was closed. Customer service had called the onsite manager but she did not answer. The card entry process should have been better explained. I could have avoided the inconvenience of an extra trip and saved the extra fee I was charged for returning my uhaul late. I have yet to go back and get this resolved.

Aline G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce G.  |  First Impressions 
Clasificación:
5.0

Storage Manager Ms. Jamie provided EXCELLENT CUSTOMER CARE from the moment I walked into the store throughout the entire process. She was thorough and extremely knowledgeable in answering all of my questions both about storage and truck rental. Uhaul has a GREAT asset in Ms. Jamie. She made my experience with Uhaul pleasant and assuring!!! THANK YOU MS. JAMIE!!!

Lisa H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
1.0

Everything with the facility was fine. Up until my card was charged twice when I moved out. I get the $50 fee for them cutting the lock. But, I was told I didn't need to sign anything. I didn't have to take pictures, & I would be emailed my move out letter. I don't recall seeing that email, but was billed twice. I can't get in contact with no one at the facility. An email was sent by customer service,and yet I haven't heard anything back as it pertains to a refund. After two year, and about three months. One would think I would be treated a little better than what I was. I will never as long as I live ever use Uhaul again.

Robert N.  |  Overall Experience 
Clasificación:
1.0

Employee refused to help us find the moving carts and was no help what so ever!

ADRIAN R.  |  Online Move In 
Clasificación:
5.0

Excellent manager, she keeps everyone on their toes and they respect her.

MICHAEL J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Treco G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eduard g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE B.  |  First Impressions 
Clasificación:
5.0

Trato del personal muy profesional i amables

Christian O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LASOTO R.  |  First Impressions 
Clasificación:
5.0

No complaints

Angela T.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely nice and courteous! ¡Gracias!

Chantel C.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Patricia R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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