Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

3,336 comentarios

5365 Jimmy Carter Blvd   Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

(770) 447-5017

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 447-5017

5365 Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Charged me extra actually double of what was quoted. I got cheated

Siddhartha K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Janaris H. 
Clasificación:
1.0

Highly Unprofessional and overcharged me.. their not doing their job correctly at this location

Trevaune M. 
Clasificación:
1.0

I was over charged $50 for a "cleaning fee" The truck was returned clean.

kenneth H. 
Clasificación:
3.0

Gracias

RANDALL R. 
Clasificación:
1.0

Fire the manager. Very rude and unprofessional. Needs to learn how to lead as well. His team told me one thing and he tells me another after the trailer was returned.

MIGUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
1.0

Completely inept staff. Clueless. They had no idea how to help me get my hitch up and running and they do this everyday. How is this possible? I paid for a dolley rental to save my lower back… these guys took it! They took it away after getting my hitch on after 5 hours. Horrifying experience

KEVIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adriano M. 
Clasificación:
5.0

Always Great Customer Service!!! Great Store Manager!!!

Elgin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Kathryn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Althera M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylinda W.  |  Overall Experience 
Clasificación:
5.0

This is the 3rd time I have used this looks location. Each time, your staff was very helpful and pleasant. Never a problem.

LAURIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Good service

ERICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario M. 
Clasificación:
5.0

ND

TERRELL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASLAM P. 
Clasificación:
4.0

I made a two week reservation and u haul waited until the day before my departure to make changes TOTALLY INCONSIDERATE !!!!

SANDRA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
2.0

The customer service was subpar. The vehicle had cardboard boxes in it from someone prior and wasn't very clean.

John J. 
Clasificación:
2.0

Just went in for packing blankets had already rented truck customer service person never stood up and seemed to have poor attitude

Whitney C. 
Clasificación:
5.0

I had to go a few times to get boxes and different things before I actually picked up my uhaul. The employees were all nice and friendly and helpful each time.

JASMINE G. 
Clasificación:
4.0

Bluetooth radio

DARRYL T. 
Clasificación:
2.0

I was charged when I returned for something I don't know. I prepaid for everything up front.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar P. 
Clasificación:
5.0

Always Great Customer Service

ELGIN W. 
Clasificación:
2.0

Improve in customer service. The representative was rude and didn't care much about my needs. Very bad customer service…

LUCSON J. 
Clasificación:
5.0

The low air pressure warning was on when I picked up the pickup truck and I reported it before I left only to be told that it was a faulty guard. If it was faulty then it should have been fixed prior to being rented.

THOMAS M. 
Clasificación:
1.0

Atención al cliente muy mala por la dama que atiende ahí después lo que recibe lo camiones muy bien

jose G. 
Clasificación:
1.0

IL will never recommend someone at this location. Because they always try to change you for stuff you didn't do. Like this time they change me for gas wi I put the gas, they charge me for cleaning but I didn't live the truck dirty. Il will always tell people how this location have a theft people. And I will mention that on Google.

GUY N. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALBERICO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tewodros A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICE T. 
Clasificación:
1.0

I was charged but then told it didn't go through on their system so they wanted to charge me again. The money was taken from my account. When I showed the lady she then told me that I was lying. Then proceeded to call me broke because I didn't want to pay for it a 2nd time. Then was told that I need to handle situations better because she made a mistake.

CHRISTIAN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

PABLO F. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER S. 
Clasificación:
5.0

The staff was extremely informative as well as professional. Superior customer service. Go UHAUL!!

CYNTHIA H. 
Clasificación:
1.0

Drivers side seat belt was broken. Had to improvise to make sure I was safe during the drive. Safety issue. Truck should have never been allowed on the road. Not sure if an issue DOT should be made aware that unsafe trucks are being allowed on the road.

Michael H. 
Clasificación:
1.0

The air in truck did not work, the rear view mirrors was horrible. Overall experience was horrible .. will not recommend to anyone

Arielle B. 
Clasificación:
5.0

Excelente

FATIMA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAO D. 
Clasificación:
1.0

Customer service was poor. Information entered into system was incorrect. Still trying to resolve some issues. Continually transferred to multiple people after waiting 15 to 20 minutes each transfer.

Verniqueca W. 
Clasificación:
3.0

Actual beginning mileage on vehicle was lower by 3 miles than the bill, mileage was checked at turn-in. I was charged on the estimated mileage on the reservation!.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
5.0

Excelente

Donald A. 
Clasificación:
4.0

El cliente no dejó un comentario.

STELLA T. 
Clasificación:
3.0

Put more attention to your customers

Jeancarlo G. 
Clasificación:
5.0

Service was prompt and courteous. The guys were ready to hook up the trailer as soon as the paperwork was signed. Upon return, the trailer was unhooked and receipt emailed - all within 5 minutes. Very organized and very customer friendly.

RANDAL H. 
Clasificación:
3.0

Our contract was highlighted showing a certain amount of gas in the truck but the gas gauge in the truck showed was that it was less. We took a picture of it when we inspected the truck before leaving the lot and my husband went inside and showed it to the guy who did our reservation. Instead of coming outside to see for himself, he made a comment to my husband about going on-line to submit something. WHAT!!!!!!. So, when we returned the truck, we made sure that we put back the same amount of gas as given to us (on the photo that we showed to UHAUL), before we left the lot at our pick-up. Later on when I looked at my final bill, they (UHAUL on Jimmy Carter Blvd in Norcross, GA) actually charged us NOT replacing the amount of gas that was highlighted on the contract. I would NEVER give any business MORE THAN WHAT WAS GIVEN TO ME!!! Maybe you all should tell your employees to thoroughly check the gas gauges before writing up the contracts because guesstimating and amount that you think it should be, is not right. I guess he thought that I wasn't going to submit a complaint. I'm not a regular UHAUL customer but next time, I'll have second thoughts about renting from this location. Other services we good but don't play with me when it comes to knowing what's right and wrong, especially when I can point it out to you beforehand!

glenda M. 
Clasificación:
1.0

I took the 26 foot uhaul at 2:00 pm yesterday Thursday 10/22/2021 and I should return it by 7:00 pm First the van is too old and not maintained good air goes inside and need alignment you have to put two hands on the steering wheel so you can hold it straight from shaking , I went to pick up stuff for my business and I stopped by a gas station to put gas and the van don't turn on I got stuck 2 hours for nothing and the road assistance took so long so I end up bagging people to help me and thanks god I saw a guy is a mechanic that's after 2 hours waiting he fixed the uhaul and I paid him $100 in cash That's a crazy day and I end up coming back home at 1:00 Am without loading anything

RYAN Z. 
Clasificación:
3.0

Only had one furniture dolly available and needed two.

Beverly H. 
Clasificación:
1.0

My furniture was destroyed with mold and it rained in my unit ….

tambu s.  |  Overall Experience 
Clasificación:
5.0

Nada

Mario R. 
Clasificación:
5.0

Noel makes this place Awesome!!!!!

JAMES H. 
Clasificación:
5.0

Excelente atención

PETRA O. 
Clasificación:
5.0

Be prepared for heavy traffic around this location and allow a little extra time picking up or returning equipment.

DALE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elfego R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIOVANI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H.  |  First Impressions 
Clasificación:
3.0

The man made us pay extra for him to load the car on the transport. That is unacceptable. I had no experience of how to do that and came to uhaul so that you all could do that for me. I pay over 100 to rent a trailer and he needs 25 extra dollars to tie the car down? That makes no sense. How is that a uhaul policy? Don't you want your customers to be safe on the road with YOUR equipment?

BENJAMIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLEDES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nhut V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean Luc B. 
Clasificación:
4.0

Quick in and out. Jose did a very good job. Very satisfied.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKASH P. 
Clasificación:
5.0

Great front check out clerks

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
3.0

Should give me low rate because I drove more than 500 miles in 2 days …. As I had Uhal agent..

BASSAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILIA L. 
Clasificación:
5.0

The drop off location was well maintained and the staff was very helpful. Great job!!

Marshall G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEIGH P. 
Clasificación:
5.0

Very courteous, friendly, fast, & excellent customer service rep.

OLABIMPE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMBAYE Y. 
Clasificación:
5.0

Inside lights didn't work in vehicle no air Inside vehicle

DERRICK M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARGARET E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamiko G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA C. 
Clasificación:
5.0

The two men that helped me were VERY nice & extremely respectful. They went above and beyond to help me with my Uhaul rental. I never got their names sadly but one guy had dreads and the other one was tall and he helped drive my Uhaul Into a parking spot so that we could return later with our additional driver, since I couldn't drive due to being pregnant.

MELOSA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRRON G. 
Clasificación:
4.0

No issues, everything went smoothly. Also, the rental charge was very reasonable.

Reginald O. 
Clasificación:
1.0

Mr. Marin, Please advise why my credit card has not been refunded the additional day I was charged of $79 when I turned in van on 09/26/2021 when it was due? I am a cancer patient and cannot communicate well by phone.  I should not have had to send as many messages to you.   Please respond to this email.  Very Dissatisfied Customer, Mary R. Hart

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

phetoubon P. 
Clasificación:
1.0

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Marc B.  |  First Impressions 
Clasificación:
1.0

Charged me for a dolly I didn't have and hasn't been credited yet and just the people inside were very rude and not helpful. Oil light was on and I had to put a qt of oil probably would have locked engine they didn't care, $10 for oil not my car. I really feel my whole trip should be compensated back to me and have a free rental one day voucher for all day ay my leasure for whenever I see fit that I need one to make up for the cluster fuck of today

Jonathan D. 
Clasificación:
5.0

Good people

ANDRE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

The location was clean great customer service. Wale Yussuff Ay Moving company LLC www.Aymoving.com

ADEWALE Y. 
Clasificación:
2.0

This rating is for the original delivery. I ordered a truck to be picked up at the snellville location (2 miles from my house) However, 12 hours before, U-Haul emails me and tells me I need to go to Conyers to pick it up (the opposite direction of where I'm going - add maybe 45 mins to an already 30 min trip)… The review is long, but if U-Haul keeps attempting to screw people over like this, your business is in trouble.

Cooper M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah S.  |  Overall Experience 
Clasificación:
4.0

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

TYRONE M.  |  First Impressions 
Clasificación:
1.0

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4,000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

joselin a.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAVONEA W.  |  First Impressions 
Clasificación:
1.0

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

joselin a.  |  First Impressions 
Clasificación:
3.0

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

christina c.  |  First Impressions 
Clasificación:
5.0

Customer service was very very very excellent.

AMEENAH R.  |  First Impressions 
Clasificación:
3.0

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Aleshia T.  |  First Impressions 
Clasificación:
5.0

Staff remembered me from previous experience. Very professional & helpful

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashad A.  |  First Impressions 
Clasificación:
5.0

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Kerry B.  |  First Impressions 
Clasificación:
5.0

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

JACQUELINE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne W.  |  First Impressions 
Clasificación:
4.0

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

eric l.  |  First Impressions 
Clasificación:
5.0

No comment

Tangela B.  |  First Impressions 
Clasificación:
5.0

Very good ciustomer service

Dianna F.  |  First Impressions 
Clasificación:
5.0

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Catherine J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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