Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

4,494 reviews

5365 Jimmy Carter Blvd   Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

(770) 447-5017

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 447-5017

5365 Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Fix the amount I was originally quoted which was around two thousand. I was quoted $4k fro the bigger trucks which I didn’t need and is the reason why I got a smaller truck for a cheaper price. Fix this immediately. Thank you in advance

David M 
Rating:
5.0

Excellent

Antonio R 
Rating:
4.0

Customer did not leave a comment.

Jeremy J 
Rating:
5.0

Customer did not leave a comment.

Johan M 
Rating:
5.0

Customer did not leave a comment.

Latonya S 
Rating:
5.0

Customer did not leave a comment.

CHANNING T 
Rating:
5.0

Customer did not leave a comment.

Jamal W 
Rating:
5.0

Clerk was friendly and helpful. I appreciate the great service.

Bryan C 
Rating:
5.0

Customer did not leave a comment.

Barbara R 
Rating:
5.0

Customer did not leave a comment.

ELAINE S 
Rating:
5.0

Very friendly and helpful

Steffanie C 
Rating:
5.0

Customer service was great to pickup and drop off too.thank you !

mark y 
Rating:
3.0

I took a photo of gas guage before i left Uhaul....however when i brought it back i was told it was lower than when i took it. When i showed my photo of the gas guage i took the employee adjusted my bill. Thank you

Dean P 
Rating:
1.0

The trailer popped off the hitch once I left the lot.

Don B 
Rating:
1.0

Every time I rent a truck you charge me for gas or something . Every time it’s some additional charge . This time was the worst because I drive 15 miles and got charged for 191 miles . It was partly my fault because I didn’t check nothing or take pictures and the odometer was wrong . I knew they could have checked the mileage history to correct this but they didn’t just charged me . I rent from U-Haul a lot but not anymore . I believe that you are training your employees to do this . .If you get a dollar extra from every customer that adds up to be millions .

Geoffrey W 
Rating:
5.0

Friendly and great customer service.

Alekxander P 
Rating:
4.0

Customer did not leave a comment.

Teresa C  |  Overall Experience 
Rating:
5.0

Make this location.Were you able to use cash for your purchase and rentals instead of only cards.

Dominic T 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Keep that business running

William M 
Rating:
5.0

Excelente

Jesus D 
Rating:
5.0

Customer did not leave a comment.

Twano W 
Rating:
1.0

Awful service gave me a car that didn’t match the plates I was supposed to get Service is ghetto, unprofessional, chaotic. There is no order to the line. I had to go back 3 times to the counter to resolve issues with the vehicles, including non working air conditioners and broken glass while inspecting the vehicle. This place is awful. I wouldn’t rent from there for free.

Alizar A 
Rating:
5.0

Customer did not leave a comment.

Hugo N 
Rating:
4.0

Computers was down company wide, Truck need thr brakes checked, oil level was low, and need a wheel alignment;

carl b 
Rating:
1.0

I pre setup my pick and still had to go inside for the keys. I waited I line wasting 30 minutes when that was 30 minutes could have been spent driving the U-Haul to the needed location. I received the wrong vehicle and was told in order to put me in the correct vehicle they would have to cancel my reservation and start over. I told them no. I was scheduled to be done at 2 pm. When I realized @1-1:30 I wasn’t going to make in time I called the support center I was told I was going to be charged an extra $20 for being late of the return and it’s up to the manager on duty if they would charge me if I was 15-20 minutes late or 30. I tired to get transferred to the store and talk to somebody. Nobody answered so I call the support team again. I was told I wouldn’t be charged for coming back @2:30. I was told two different information from two different people and can’t even contact the location I’m renting from. Never again.

Christy M 
Rating:
5.0

Customer did not leave a comment.

melissa v 
Rating:
4.0

Employees were quick to open additional lines when the lines became long. The employees were professional and didn't sacrifice their level of service in spite of the long lines. This is a very busy location. Attention is needed to guiding customers where to park to reduce congestion on the lot.

Natasha B 
Rating:
4.0

The rate I got when I made a reservation went up $200+ when I picked it up. I’ll dispute the charge.

Jeffrey L 
Rating:
5.0

Everything is good just internet problems, taking pictures of DL that time internet not working

Kasam W 
Rating:
4.0

Brian and Noel were wonderful in assisting me in getting a truck. Then replacing a flat tire on my vehicle when I returned. I will come here every time I need a truck. The personnel are wonderful with great personalities.

Sonya M 
Rating:
5.0

To me is the.best rental car l really recommend

MARCELINO A 
Rating:
5.0

Customer did not leave a comment.

Akbar K 
Rating:
3.0

Friendly service. Somewhat rushed because it was close to closing time. I appreciated the swift service.

Esther K 
Rating:
5.0

Customer did not leave a comment.

Spencer P 
Rating:
5.0

Customer did not leave a comment.

Douglas F 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
3.0

Customer did not leave a comment.

LaTosha M 
Rating:
3.0

Rerserved dollies but they were out even at 9am. What good is a reservation? Our move was delayed to go purchase dollies at a Harbor Freight.

Thomas H 
Rating:
5.0

Nothing.

Brittany L 
Rating:
5.0

Customer did not leave a comment.

Maria F 
Rating:
3.0

Customer did not leave a comment.

aisha r 
Rating:
1.0

Never will recommend it, it charges you things incorrectly, they run the pencil so you have to paid more. I sent evidence and they still charge me to my card.

Carlos V 
Rating:
1.0

Please get these good folks some help. They need so much more staff there than they have. It is ridiculous you expect such a few people to do so much work and juggle so many responsibilities. I was there on time at 7am for my hitch installation appointment. The parking lot was overflowing with uhaul trucks beyond belief. They were trying their best to get trucks ready to rent out, service customers at the front desk, and do my hitch install. They did a great job on my hitch install but I was there from 7am to 1pm before he could finally string together enough time to get it done. Please hire more people for this store on Jimmy Carter Blvd!

Dean D 
Rating:
5.0

Customer did not leave a comment.

oscar t 
Rating:
4.0

El olor a Cigarrillo y/o Mariguana era muy fuerte en el vehículo.... Propongo usar algún tipo de neutralizar de olor o simplemente prohibir el uso de cigarrillos de cualquier tipo en lo vehículos....

Rafael P 
Rating:
5.0

Installation was completed in a timely and professional manner. The staff was courteous and the cost was as discussed. Overall very good!

don p 
Rating:
5.0

Customer did not leave a comment.

Javier M 
Rating:
2.0

Customer did not leave a comment.

Alvaro J  |  First Impressions 
Rating:
2.0

I was told to have access to the storage till 10pm, unfortunately it was not true, the initial rental was only for business hours, and was very inconvenient for me, as I had to take a day off from work in order to put my things in storage and return the rental truck before accruing late fees, I work from 5am-5pm, and I had no other choice but to loose a day from work in order to get this done

LUIS V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r 
Rating:
5.0

The manager Mrs. Brittany was incredibly helpful. I had an issue with the odometer in the vehicle I rented. I forgot to take a picture of the mileage initially so when I returned the vehicle it read I drove a 146 miles which was incorrect. My house from U-Haul was 5.5 and from my old house it was 4.5 miles. After I drove to a storage facility in Sandy Springs which was 8 miles. In short after adding all of the miles driven I drove shy of 50 miles. I was super frustrated not with the price but the principle. Mrs. Brittany over and beyond to help me resolved this issue. I am definitely a happy customer and I would rent from this location in Jimmy Carter Blvd again

ROBERT F 
Rating:
5.0

I rented cargo van Arizona tag… no clean .. tire loose air …. Ni in good shape in all…, But I explained the manager with returning and she hear me all my complaints.., that is the good part. She have skill for customer service. Be better U-Haul Jimmy Carter location

Jaime M 
Rating:
5.0

Customer did not leave a comment.

Latasha H 
Rating:
5.0

Customer did not leave a comment.

Oscar C 
Rating:
1.0

Upon my arrival for return, The two boys that attended to me were so disrespectful and have no manners. Please give them proper training on how to treat customers. I'm not impressed

Stella U 
Rating:
4.0

The gas hand and the paper wasn't the same an

Deidre R 
Rating:
5.0

This rating is because of a blonde guy with a nose ring. He did an excellent job of figuring out how to do the rachet straps on the tires of my car. And there was another guy who attempted to help him. Well done men and thank you. I should have gotten their names.

Gloria H 
Rating:
5.0

Customer did not leave a comment.

Tyronza P  |  Overall Experience 
Rating:
5.0

The front of the lot is just very busy and hard to maneuver. There was no place to park when I got there. That said, the team was very helpful and the trailer was the best one I've ever rented...like new, easier to attach, etc. It was great!

Travis D 
Rating:
3.0

Line was to long and short staff but employees were very kind

Vicky W  |  First Impressions 
Rating:
5.0

Store assistant manager Brittany did an exceptional job. I look forward to working with her again in the future.

Nicole W  |  Overall Experience 
Rating:
5.0

I’m satisfied

mustafa z 
Rating:
5.0

Crystal and Noel were terrific and funny, and made the fact that my reservation was cancelled as smooth as possible. There was a lot going on in the store, as it was the end of the month (moving time), but it was pleasant and they were cool and calm.

nicholle l 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

It would have been nice if an employee had come out with me to get the truck and go over getting started procedures.

David A 
Rating:
1.0

The staff was extremely rude and made it very hard on our family to obtain this U-Haul. I will never go here again

jada s 
Rating:
1.0

Customer did not leave a comment.

Rodrigue K 
Rating:
5.0

Customer did not leave a comment.

Danny A 
Rating:
5.0

Customer did not leave a comment.

Jose T 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C 
Rating:
5.0

Process was quick and easy

Stanley P 
Rating:
2.0

Keep the vehicles clean and be friendly and the guest services. We are paying you and begging what we reserved. Got me a 20” truck instead of 26” Bad. The person serving have a problem

Moeiz P 
Rating:
5.0

Nothing at all.

Eva G 
Rating:
5.0

Customer did not leave a comment.

Josefina N 
Rating:
5.0

Customer did not leave a comment.

Mike R 
Rating:
5.0

Customer did not leave a comment.

Henry G 
Rating:
5.0

Customer did not leave a comment.

Owenda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owenda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Necole E 
Rating:
5.0

Muy bueno

Francisco M 
Rating:
4.0

Customer did not leave a comment.

george s 
Rating:
5.0

Everything perfect

Javier M 
Rating:
5.0

Customer did not leave a comment.

Sherita B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABBIRUL I 
Rating:
5.0

I have used this location for the better part of ten years. The customer service is the best. Facility and equipment is second to none. Just good people.

Alphonso F 
Rating:
5.0

Customer did not leave a comment.

Mariecia W 
Rating:
5.0

Customer did not leave a comment.

Tyrone B 
Rating:
3.0

Truck was dirty and had a bad smell

Keishawndra L 
Rating:
5.0

Customer did not leave a comment.

Ponce A 
Rating:
5.0

Great customer service

ALEM A 
Rating:
3.0

on time

jay m 
Rating:
5.0

Good job well done thanks

eric b 
Rating:
3.0

Be more attentive to customers

Jonathan S 
Rating:
5.0

Thank you for a great experience

Paul M 
Rating:
5.0

Customer did not leave a comment.

Rodney D 
Rating:
5.0

Customer did not leave a comment.

karim s 
Rating:
5.0

Friendly and great customer service!

Danyrsa A 
Rating:
5.0

Great, friendly, helpful. Dealt with a girl at the front desk pry 25 or 30, wish I knew her name! Super relaxed and made the experience less stressful. (She has greenish nails, kind of long?). Good access. Convenient location.

Devan S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Also, well done! Thanks!

Gloria H 
Rating:
3.0

I need someone to get in touch with me. Because my van I rented, it had no brake lights or turning lights. The van should’ve been out of service. Not rent out to anyone.

Derek T 
Rating:
5.0

All is well for now.

JUNIOR A 
Rating:
4.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

The service very good

Hoang V 
Rating:
5.0

Ensure that the slide brake operates properly and won’t freeze up when the brakes are applied. I said on the side of the road for two hours. Had a guy with the wrecker stop and give me a hand. I had to pay him 50 bucks cash for helping me, but better than having to wait three hours to have repair truck delivered

JOHN H 
Rating:
5.0

No comment

PETER B 
Rating:
5.0

Customer did not leave a comment.

Sherita B  |  First Impressions 
Rating:
5.0

Superb service, the agent was excellent!

Juliette O 
Rating:
5.0

Customer did not leave a comment.

Neal C 
Rating:
5.0

Customer did not leave a comment.

Ja'Nard M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ja'Nard M 
Rating:
1.0

The manager does not return phone calls and due to workers not reporting my phone calls , my storage unit was sold . Will never use this facility or refer

Lanitra S  |  Overall Experience 
Rating:
1.0

Mold growing in storage area black mold.... Damaged some of my items

David T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonie p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monique W  |  First Impressions 
Rating:
1.0

Lying saying they sold my things for 50 and it was worth over 5,000 and still trying to come after me for Moët is crazy.. I thing they allowed an employee or family member to buy the items.

Ashley O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent C  |  Overall Experience 
Rating:
2.0

The unit I was going to move into had feces all in the unit and a bed pan was on the floor

OHLEN B  |  First Impressions 
Rating:
5.0

Keep up the good work!

Bobby W  |  Overall Experience 
Rating:
1.0

I would love my account restored now that Mr. Maldonado has vacated the premises. I have called a written numerous emails with no response. Feel welcome to contact me at 404.552.1252. Sarah Greene

Sarah G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QAISAR A  |  Overall Experience 
Rating:
5.0

Very clean, easy to access. The whole staff crew from the manager down was super friendly and helpful even though we got there 20 mins before closing.

Sarah S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deja B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alondra g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aisha W  |  First Impressions 
Rating:
4.0

Thank you

Brandon B  |  First Impressions 
Rating:
1.0

My items were damaged in storage due to a leak. Because of the leak it created bugs and maggots inside some of my furniture, created mold on some of my very expensive shoes and clothing.

EBONEE P  |  Overall Experience 
Rating:
1.0

Whe.n i pPick up uhaul was terrible truck was blovked and owner took more than a hour to arrive drop applicaton didnot work

Nataly J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA W  |  First Impressions 
Rating:
3.0

Communication was lacking amongst some of the staff. It took me 3 attempts to cancel the unit well ahead of the next billing cycle.

Teresa P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimone I  |  First Impressions 
Rating:
1.0

First off anytime you try to call they almost never answer. Secondly the side door to the storage unit area would not close and was open to who ever wished to enter. Appears to be vandalized. Then there was a lot of trash leftover from people by the door like moldy mattresses and coaxial cables, cabinet. Lastly the unit was “air conditioned” I had a small unit on second floor and quite a few of my things were moldy. I don’t expect to use this facility again due to too many inconsistencies.

tony m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline G  |  First Impressions 
Rating:
3.0

The people were wonderful but the consistent issues with the people on the lots adjacent to the storage made it necessary to change storage operations I have always utilized uhaul do to need to switch somewhere was unexpected snd uncomfortable snd there was no security But the people who worked there were professional and more than helpful and kept their sense of humor even when the lines were long

MONICA F  |  Overall Experience 
Rating:
5.0

Keep up the good work with great customer service.

Bobby W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahmed E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakema M  |  First Impressions 
Rating:
5.0

Free first month with trailer rental. Check in and check out only took a few minutes. Staff was polite and helpful. Thank You

John M  |  Overall Experience 
Rating:
4.0

The General Manager was very friendly and professional. The entire staff was amazing!!!

HERLITA J  |  First Impressions 
Rating:
5.0

All the staff were friendly and helpful. The storage facility is nice and well laid out. Thanks You

John M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan P  |  First Impressions 
Rating:
4.0

This is amazing facilities but the units are very dirty however the workers are AMAZING

JOSE P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharra s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWAYNE D  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joshlyn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron R  |  First Impressions 
Rating:
5.0

Diane was wonderful!

Mary F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES D  |  Overall Experience 
Rating:
5.0

Very convenient and clean

shinikka h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMETRICK J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Biancca J  |  First Impressions 
Rating:
3.0

communication with uhual was overall was not good. you can’t reach any of the employees in the store, then when you go into the store it’s usually only 1 person working which is not fair to them or the customers.

Quanece L  |  Overall Experience 
Rating:
5.0

Everything was great at this location

Eugene I  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Korina B  |  Overall Experience 
Rating:
4.0

Other then the phone answering system everything great but I could never get a hold of office unless I called 10x

Ashley V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Damian D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A  |  First Impressions 
Rating:
3.0

Storage spaces 2 small

Johnny J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE B  |  Overall Experience 
Rating:
5.0

Great customer service

shinikka h  |  First Impressions 
Rating:
1.0

I always have problems with uhaul! I made a reservation as usual. The rep was told I need to fit living room furniture in the unit. when I got there they said my reservation was for a 4 foot storage unit which is basically a closet. Previously I made a reservation in Laurel, md. For july2nd. When I got there they said the truck was in Washington DC. I drove there only to be sent to the heart of Baltimore. I ended up driving to 5 different locations before getting the truck then another location for the car tow dolly. Then when I got to the drop off location after driving 750miles that was attached to my drop off/storage location, I was told that I didn’t have a reservation for storage and could not drop off cause they don’t take one way trucks. I showed them the information but they said they couldn’t find it. When I left and went to a public storage and signed the papers I got a call from someone saying they “found” my reservation and to come back. Public storage was already closed so I couldn’t get my money back. This was after paying $150 in additional cost for the public storage that I didn’t even want. After calling and speaking to several reps I was told the drop off location in my records was correct so I went back. The lady said, “I don’t take one way trucks and equipment but I need it so I’ll take it!” So because she needed it was the only reason she accepted it. Such a disappointment cause I’ve spent well over1,200$ in the last month with uhaul only to have my furniture and other items spread all over Atlanta because people can’t perform their jobs properly. To say I was inconvenienced would be a drastic understatement. If I could rate 0 stars I would.

Valencia A  |  First Impressions 
Rating:
1.0

Rat feces all over my stuff/stains and some of my stuff was ate up. It is very unsanitary I have put in a claim to be refunded. This is ridiculous and the manager ain't worth nothing.

Jennifer S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cleon A  |  Overall Experience 
Rating:
5.0

Both the ladies that waited on me and my husband we were very helpful and friendly

APRIL T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick S  |  Overall Experience 
Rating:
5.0

Excellent says it all

Barbara K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKILAH D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

duane m  |  Overall Experience 
Rating:
5.0

Great I always use Uhaul. 🤩🤩🤩🤩🙏🙏🙏

Susie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATOUMATA S  |  First Impressions 
Rating:
1.0

When I got my things, they were wet. The prices kept going up. It was horrible.

Loretta B  |  Overall Experience 
Rating:
5.0

Robin was the BEST‼️

Constance H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Althera M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylinda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
1.0

My furniture was destroyed with mold and it rained in my unit ….

tambu s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  First Impressions 
Rating:
5.0

Great front check out clerks

Richard W  |  Overall Experience 
Rating:
1.0

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Marc B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah S  |  Overall Experience 
Rating:
4.0

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

TYRONE M  |  First Impressions 
Rating:
1.0

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4,000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

joselin a  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAVONEA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD P  |  Overall Experience 
Rating:
4.0

My only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.

david o  |  Overall Experience 
Rating:
1.0

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

joselin a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrice B  |  Overall Experience 
Rating:
3.0

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

christina c  |  First Impressions 
Rating:
5.0

Good people. Nice attention

mauricio h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles b  |  Overall Experience 
Rating:
5.0

Customer service was very very very excellent.

AMEENAH R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORGE M  |  Overall Experience 
Rating:
3.0

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Aleshia T  |  First Impressions 
Rating:
5.0

Staff remembered me from previous experience. Very professional & helpful

MICHAEL P  |  First Impressions 
Rating: