Comentarios del cliente para U-Haul Moving & Storage at Jimmy Carter Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Jimmy Carter Blvd

Grado total:

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Timothy M. en

Grado:

Excellent customer service!

PABLO G. en

Grado:

Amazing place, Uhaul always has everything that we are looking for

Jacob H. en

Grado:

El cliente no dejó un comentario.

Sandra O. en

Grado:

El cliente no dejó un comentario.

syam j. en

Grado:

El cliente no dejó un comentario.

Michael E. en

Grado:

Slow service. Apparently employees are not showing up and there was a wait to pick up.

BRANDIE D. en

Grado:

El cliente no dejó un comentario.

Ramon E. en

Grado:

Best RV I rented,clean and new plus it’s a split door

Sikiu A. en

Grado:

Excelent

bryce w. en

Grado:

We were overcharged by $30 and only refunded $20. We will never be using U-Haul again. Terrible customer service and overall horrible experience.

Davide M. en

Grado:

El cliente no dejó un comentario.

Thomas A. en

Grado:

Indoor associates customer service

jerry l l. en

Grado:

very good service

Terry C. en

Grado:

Make sure the right equipment that was reserved is available or communicate in advance it is not. I did not get the size trailer I reserved. The one I got was too small. It messed up the whole week.

Tywana G. en

Grado:

El cliente no dejó un comentario.

Jaru B. en

Grado:

The costumer service when I rented the truck was amazing! Fast and easy!. But unfortunately I left my small purse inside the cargo van I rented and locked the doors before realizing it was left inside. I went in before they even open the store to be there first thing in the morning to retrieve my objects and someone had already "cleaned" the cargo van and said they did not found my belongings inside. It was a terrible experience!. You think you dealing with professionals but now I don't know what to believe. I just hope they find who took my purse and return it. it was really unprofessional.

SANJAY P. en

Grado:

El cliente no dejó un comentario.

Madeline H. en

Grado:

El cliente no dejó un comentario.

Tiffany B. en

Grado:

Horrible customer service

Jason S. en

Grado:

This location is horrible. The "service" is extremely slow. I was charged twice. I was initially asked to confirm a pickup truck when I was there for a tow dolly and hand truck. The only hand truck available was broken. This location was nothing but a waste of my time and hard earned money.

STEARLY B. en

Grado:

Truck I had on reserve at the Jimmy Carter location did not work when I arrived to pick up. Why was the truck not checked before I arrived? Had to go Pleasant Hill road location to pick up a truck. Vehicle i received had no windshield fluid. Trucks need to be washed before each rental. Associates did not offer any type of reimbursement for my inconvience. I HAD TO INQUIRE! This entire situation caused me to run behind on my schedule I had planned for my trip. Jimmy Carter location not professional..I would not refer anyone to Uhaul on Jimmy Carter Blvd...Uhaul in Daytona Beach was very professional and I would refer to this location.

Susanna D. en

Grado:

Easy and Exellent. !

Frank Q. en

Grado:

Need more help,checking customers out at counter.

TIKIA D. en

Grado:

El cliente no dejó un comentario.

RENE T. en

Grado:

When I returned the van (around 6:30 pm) it took the people from that location 25 minutes to give me my invoice. I noticed they did that intentionally (they were enjoying and smiling) it looked like the crew (I saw three employees) were having a good time. The person who gave me the invoice (Pondra Jones) threw the paper on the counter turning her head away from me and walking away from me at the same time without saying any thing very rude and cool. Very poor customer service.

bryan p. en

Grado:

El cliente no dejó un comentario.

Travis M. en

Grado:

The location was supposed be open at 7 AM and I had an appointment at 9 AM to show the customer some stuff I need a trailer for. No one showed up to open the store until 815. I was late for my appointment and I’ll probably lose business because it

Frank J. en

Grado:

They were a bit slow getting to customers. I personally waited about 30 minutes as I was next in line. The attending agent was very cordial and apologetic and we had a great conversation about school, her pending childbirth and life in general while we finalized the transaction.

leonard s. en

Grado:

El cliente no dejó un comentario.

Jose S. en

Grado:

El cliente no dejó un comentario.

Ian D. en

Grado:

So.....here’s the thing. This Uhaul location needs to hire more help. Especially during peak season (Memorial Day) this starts the moving season. I know because I use to help at another location. The twins were AWESOME! Deanna a sweetheart! But these girls need WAY more help!!! Seriously the company needs to hire more help and I’m definitely going to inform corporate. The wait time just wrong. I only rated above average because of the twins.

Montoya W. en

Grado:

The location and the staff were Great. However the truck I had was beyond terrible. It was 93 degrees outside and 100 inside the truck due to the air coming on then shut down and did not come back on. Something was going array with the transmission. It threw my daughter and I into the windshield. I attempted to call the office to see what the procedure was for picking up a broke truck. They were busy so I was transferred to customer service where I was told I could leave a message. I got a recording saying Merry Christmas then it hung up. My frustration with this truck is beyond flustered. I feared for me and my daughters life. I got the truck back and the staff was very understanding however I’m pissed I had to pay anything and I hope they do not rent this truck to anyone else. This is a potential lawsuit

Alak C. en

Grado:

Good

Edier T. en

Grado:

The stuff is very present and helpful.

Harshal P. en

Grado:

Note - Review is not for this location. This location is perfect. Review is for the process of U Haul. They lock a location online and when we get to the location the truck is unavailable. This happens all the time and last minute. This cost us to cancel movers last minute and cost us money. Horrible software to make reservations. Also horrible movers selection. Locks a movers vendor., but when call the movers they are not free at the date and time. We are stuck with going to site again to cancel and rebook. will never recommend to anyone. Lot of frustration and loss of money. U Haul charges by the mile- so we pay more money if we do not get the truck location pick up per email sent.

Wallace M. en

Grado:

El cliente no dejó un comentario.

Kimberly R. en

Grado:

The check in was ok considering only one person was working the. She did the best she could. The return was very upsetting. We waited in line but the two check in guys were busy WASHING their personal cars!! The cashier had to stop assisting customers to go and ask them to help and do their jobs.

Charles P. en

Grado:

Keep up the good work !!

Samuel R. en

Grado:

Quick and easy drop off.

RACHEL R. en

Grado:

El cliente no dejó un comentario.

neal c. en

Grado:

Great Customer service

Cherise M. en

Grado:

El cliente no dejó un comentario.

Jessica L. en

Grado:

El cliente no dejó un comentario.

CHARLES J. en

Grado:

Great customer service !

Davide M. en

Grado:

El cliente no dejó un comentario.

Dylan A. en

Grado:

Nothing, everything was perfect!

KEITH G. en

Grado:

El cliente no dejó un comentario.

Eduard C. en

Grado:

El cliente no dejó un comentario.

Bertinson V. en

Grado:

El cliente no dejó un comentario.

ARTHUR T. en

Grado:

great service do nothing

Roger I. en

Grado:

Had an issue with my reservation in that was somehow cancelled; however, the manager was able to provide me with the equipment I had reserved at my reserved rate!!! :-)

Xingyao W. en

Grado:

that was a disaster and I don't trust U-haul anymore. I'll share my experience on the google review to let others be careful. I reserved a truck on Jimmy Carter a week ago, then when I picked up my truck, they said my reservation was on another location that I don't believe at all since I particularly made sure I selected Jimmy Carter location, and they don't have any truck for me. I felt like I was fooled. I won't use u-haul anymore and will share it on google review so that someone else wouldn't get fooled.

Jocelyne M. en

Grado:

The staff was nice, especially John, however, I was told I would receive a credit for $16 if the truck was returned on 1/4 since the truck only had 1/3 of gas. So upon returning to the location I stopped at the gas station spent 15 dollars to place the truck back on 1/4 tank of gas. When I received my receipt it showed the truck only had 1/8 tank of gas and was charged and was charged an additional 14 dollars. So I immediately reached out to the email address listed on the email for questions or concerns. I have not heard anything back at this point and that was on Friday. I would like to have someone contact me as soon as possible via email about getting this matter resolved.

Kyle G. en

Grado:

The mobile app was worthless, luckily the location was still open or it would have been a truly awful experience. Definitely won’t use the mobile app if I used uhaul again.

Raven D. en

Grado:

El cliente no dejó un comentario.

CHARLES J. en

Grado:

Everyone was friendly and very professional

BEVERLI P. en

Grado:

The left turn signal or break light did not work I was told to keep pumping the brake and turning on the turn signal I did so it started working and I proceeded on to my pick up location . I got trailer loaded and was getting ready to pull out my son tells me the break light or turn signal quit working again I had to drive it home and got pulled over I was able to get nice officer he let me go with a warning . Everything that occurrd up to this needs to be told so contact me if you like . Beverly Palmer 470 342 9838

fredy m. en

Grado:

El cliente no dejó un comentario.

JOSEPH G. en

Grado:

The seats were dirty and stink and the cup holders were filthy !!

Earl B. en

Grado:

El cliente no dejó un comentario.

Tiffiny F. en

Grado:

El cliente no dejó un comentario.

Kyle D. en

Grado:

El cliente no dejó un comentario.

Jewel M. en

Grado:

They were very helpful and the guys answered all my questions about hooking and unhooking the trailer.

Dennis L. en

Grado:

Counter girl was having a bad day. It showed to customers. Very busy place...no clear parking places for customers looking to rent vehicles.

KAMARAN N F. en

Grado:

El cliente no dejó un comentario.

DELANO D. en

Grado:

No problems. Great customer service

Gregory D. en

Grado:

No need to improve on perfection in my opinion, just keep up on doing what you do

Vasek C. en

Grado:

I have used this location many times before. This time I ordered my truck online so I could avoid the line. When I arrived, my truck was not ready. I could not find my truck so the phone interface assigned another truck to me, which I knew the location of. I did everything I was asked to do on my phone, but then I had to wait for approval. After 15 minutes waiting and no one coming to assist, I went inside to find 3 employees not helping any customers playing on their cellphones. I completed my transaction inside.

james h. en

Grado:

El cliente no dejó un comentario.

Donald H. en

Grado:

El cliente no dejó un comentario.

Anthony K. en

Grado:

El cliente no dejó un comentario.

kucema r. en

Grado:

El cliente no dejó un comentario.

Alex N. en

Grado:

El cliente no dejó un comentario.

Kisha R. en

Grado:

El cliente no dejó un comentario.

Nate F. en

Grado:

Megan is a true G. She helped me out massively and made everything smooth.

thomas g. en

Grado:

El cliente no dejó un comentario.

edelawit e. en

Grado:

Everyone there was so pleasant. I went a couple times to get a box until my final day to rent a truck. Loved everyone. Beautiful customer service, especially the pregnant lady. I can't think of their names :(

Tracy B. en

Grado:

Since there's so many people needing UHaul services each and every day for different uses and time frames; I personally think you all need to hire more customer services representatives to accomadate your work load. Thank you all so very much for allowing me to make this comment.

Jamaica S. en

Grado:

I was charged for an extra 2 days when I shouldn’t have been!

GREGORY H. en

Grado:

DeAnna was a pleasure to work with.

stephen s. en

Grado:

Clearly inform renters they need to stop at Florida agriculture inspection when entering AND leaving Florida. (Not weigh stations, just agriculture.)

Samir P. en

Grado:

More 17’ truck if possible.

Daisy M. en

Grado:

El cliente no dejó un comentario.

Nafissatou D. en

Grado:

Customer service is awful at this location. Very slow and rude

Stephana K. en

Grado:

El cliente no dejó un comentario.

William E. en

Grado:

great service!

Gina W. en

Grado:

When I first arrived the location was late opening. The first truck I was given was falling apart. The instrument panel caved in and the charger outlets did not work. I took the truck back and was given a new one. The trucks should be inspected before being given out.

Ramon E. en

Grado:

Discounts on trailer accessories for customer like me

Richard I. en

Grado:

My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.

ariana w. en

Grado:

Allow for the Mobile platform to add a driver separate from the renter. I had to still go into the store and if that was the case I wouldn’t have wasted time with it.

Elston J. en

Grado:

According to my experience, everything was great. The two customer service specialist were excellent. Thanks for the great service.

jorge a. en

Grado:

I am happy with the service

Jessica M. en

Grado:

Great customer service!

Azontineice W. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

El cliente no dejó un comentario.

Gregory H. en

Grado:

Improve customer service. It's terrible and getting worse. Employees act like they don't care.

Burlia b. en

Grado:

El cliente no dejó un comentario.

francisco r. en

Grado:

Guy named Jonny checking in the equipment was very rude and had no manners and I got way more money taken out my account then I was suppose to and got over charged a day after they checked me in 2 times 10 min after instead of charging me 3 days they charged me 4!!!

Chris W. en

Grado:

El cliente no dejó un comentario.

Maria G. en

Grado:

List out extra charges that may come after delivery.

Jody R. en

Grado:

El cliente no dejó un comentario.

ROD P. en

Grado:

El cliente no dejó un comentario.

Jacquelyn A. en

Grado:

El cliente no dejó un comentario.

adam w. en

Grado:

The vans I usually get are always very nice but this 10’ truck smelled awful in the cab. Everything else was fine. Overall this location does a great job.

Don K. en

Grado:

El cliente no dejó un comentario.

Derek G. en

Grado:

needs a bigger sign. had trouble finding the building.

jesse e. en

Grado:

El cliente no dejó un comentario.

Alafadae W. en

Grado:

El cliente no dejó un comentario.

BRITTANY M. en

Grado:

El cliente no dejó un comentario.

Rosalyn S. en

Grado:

El cliente no dejó un comentario.

Maria G. en

Grado:

El cliente no dejó un comentario.

Kurt D. en

Grado:

Great people at the Jimmy Carter location. Glad I went there! Very helpful!

Abdelhamid B. en

Grado:

Thanks

Quinn T. en

Grado:

other than the experience of the manager not trying to provide customer satisfaction about my lock I had on truck so dolly wouldnt get stolen, they cut it off and didnt replace or even call before renting it back out. Very unconcerned and told me its numerous of cameras, other than that the rental was great. But that truck needs to be put down as it has overwhelming amount of damages.

John P. en

Grado:

Had all the information I had provided online. Quickly printed the contract. Gave me the keys to a clean truck that ran well. Very good experience.

cecila b. en

Grado:

El cliente no dejó un comentario.

Dolin W. en

Grado:

Moved out back in November of 2018, not March of 2019

Kristi F. en

Grado:

El cliente no dejó un comentario.

Derek G. en

Grado:

Service was great. Vehicle was clean and new. The took care of my needs, I was happy.

darryl l. en

Grado:

El cliente no dejó un comentario.

Adan G. en

Grado:

Trailer was full of dirt and grass look like the last customer did not clean up and neither the store mentioned to the customer service so they will no charge to me after I returned it and answer was don’t worry no cleaning or anything

Dawn J. en

Grado:

Everyone at this location is AWESOME!

Hannah C. en

Grado:

El cliente no dejó un comentario.

gokul k. en

Grado:

The lady who helped me was courteous and great.

Anthony D. en

Grado:

El cliente no dejó un comentario.

Anthony W. en

Grado:

None

Kelli L. en

Grado:

The young ladies checking in were awesome!!!!!! Friendly and efficient. The one remembered me from the beginning of the month and the horrible experience I had trying to get a truck at The novelty shop in tucker that didn’t have a truck for my reservation, reeked of cigarettes and smoke, had 4 dogs running around and I got bit by one dog inside the location. She tried to find me something she was very helpfully that day. The guys at the Jimmy Carter drop off could be friendly, helpful and professional.

Linda B. en

Grado:

El cliente no dejó un comentario.

SAMANTHA P. en

Grado:

Dropped off truck and trailer and the trailer was not checked in with the truck until I got a email stating I didn't return the trailer. Took me 2 days to get a response and finally a lady help me and contacted the store and I did get a receipt it was returned but not on the date I returned it. They really need to make sure they do a more thorough job at checking in the equipment.

Jarrod M. en

Grado:

Don’t charge me $52 in extra fuel charges when I take the truck out at 5/8ths and bring it back at 3/4ths. Crooks

rodney s. en

Grado:

El cliente no dejó un comentario.

Latifah A. en

Grado:

El cliente no dejó un comentario.

bill c. en

Grado:

Everyone was very friendly and very professional. The service employees were quick and very helpful. Thank you. Bill

Tammie B. en

Grado:

El cliente no dejó un comentario.

michelle e. en

Grado:

El cliente no dejó un comentario.

Timothy W. en

Grado:

El cliente no dejó un comentario.

Haylee F. en

Grado:

the staff at Jimmy Carter, Norcross, GA were excellent in every way..most satisfied

Thomas P. en

Grado:

El cliente no dejó un comentario.

zuzar p. en

Grado:

El cliente no dejó un comentario.

adam w. en

Grado:

This is one of the best U-Haul locations I have ever been to, very friendly, fast service and new trucks and vans. Awesome. Would definitely recommend.

Sarah S. en

Grado:

I’ve also used this location several times. The manager, Steve, was super polite and accommodating. Another return center tried to make me return the truck at a different location than the one in my contract (for Michelle’s convenience, but which would have added half an hour to my trip), but Steve and his team ensured that I would not be penalized for returning the truck to the pre-agreed upon location. They were quick and easy... no hassle! Thanks, guys!

christopher e. en

Grado:

the agent that rang me up set the drop off time for 30 minutes after the location closed. also, when i set up the reservation online, i set the drop of in Lawrenceville but was told i had to drop it off at the origin location. this doubled the mileage used. the steering on the truck was so loose i could turn the wheel almost half way without the tires shifting.

Felicia E. en

Grado:

No comment

Charles T. en

Grado:

Pre registration was ito slow

Shams J. en

Grado:

El cliente no dejó un comentario.

lonnell v. en

Grado:

Friendly, fast and convenient.

Latoya J. en

Grado:

El cliente no dejó un comentario.

Mekka W. en

Grado:

El cliente no dejó un comentario.

Misael A. en

Grado:

El cliente no dejó un comentario.

Jairus C. en

Grado:

staff need to focus on customers and uhaul business not having side conversations about fecal matter and bottom feeders while trying to make orders at the same time.. employees who aren’t fluid in english should be trained more on speech so that customers can fully understand so no misunderstandings that can lead to more charges on uhaul order.

DAGMA I. en

Grado:

Nothing

Starre C. en

Grado:

El cliente no dejó un comentario.

Donyetta G. en

Grado:

El cliente no dejó un comentario.

Miguel s. en

Grado:

El cliente no dejó un comentario.

rena m. en

Grado:

Drop off was simple and fast great service

juliet c. en

Grado:

Some of nicest staff I've ever encounter in a place like this. What a pleasant surprise! Efficient, friendly, honest..

Shani M. en

Grado:

I was greeted as soon as I arrived. I was helped immediately. The truck I rented gave me no problems and it was clean. I would recommend this location for rentals and supplies!

jain k. en

Grado:

the sales associate i dealt with was amazing and efficient. was in and out with my truck in 10 min or less. very friendly and personable - wish i could remember her name.

stephen o. en

Grado:

El cliente no dejó un comentario.

sayeed m. en

Grado:

Confusing. U-haul didn’t arrive as expect morning. No one knew that it was coming later that day nor inform me. No one informed me I needed locks. But they arrived with locks on and no keys. Delivery system and price was good. Movers hired thru u-haul were good.

Perry C. en

Grado:

El cliente no dejó un comentario.

Candace M. en

Grado:

El cliente no dejó un comentario.

LaRoya H. en

Grado:

El cliente no dejó un comentario.

Marco V. en

Grado:

Is de best location en management

ARTHUR T. en

Grado:

The customer service was awesome.

Ricardo F. en

Grado:

Todos fueron super amables conmigo, Los recomiendo 100%. Gracias por aclarar todas mis dudas.

KAMARAN N F. en

Grado:

El cliente no dejó un comentario.

Lana B. en

Grado:

El cliente no dejó un comentario.

Rosemary G. en

Grado:

El cliente no dejó un comentario.

Joshua J. en

Grado:

El cliente no dejó un comentario.

Lamort B. en

Grado:

El cliente no dejó un comentario.

ameenah r. en

Grado:

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

Dolin W. en

Grado:

The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!

Jaleesa W. en

Grado:

UHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.

Erika H. en

Grado:

Thank yoi

Tiffany P. en

Grado:

Jessica was professional and helpful in our questions about the State as well as certain areas.

Karen W. en

Grado:

Steve and the staff were all very professional and helpful.

Woohyeon C. en

Grado:

Excellent

Rebecca S. en

Grado:

I really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.

CHRISTINE B. en

Grado:

It could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.

Dominique S. en

Grado:

na