Customer Reviews for U-Haul Moving & Storage of North Canton

3,262 reviews

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer, Heading S on Whipple Ave - We will be on the right side after RR tracks)

(330) 818-7403

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer, Heading S on Whipple Ave - We will be on the right side after RR tracks)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff. Efficient service.

W. Scott Boyes 
Rating:
5.0

Could use more temperature controlled indoor storage for cars boats motorhomes at this facility. The ones that you have are great and they get filled up really quick. Also, the people that work at this facility on Whipple are really great and work with you to help get you into your space when you rent it and keep the facility clean and safe. Thank you Doug.

Douglas Houtz  |  Overall Experience 
Rating:
5.0

Nothing. Everything was great esp. the clerk was very nice.

Lisa Jones 
Rating:
5.0

People are always friendly and willing to help

James Stevic 
Rating:
1.0

I was charged for a vehicle I did not use. When arriving at Uhaul, I was given a GMC van to use. Once I saw that I didn't know how to operate the stick shift on it, my girlfriend and I jumped out of the van and headed back into the building to ask for a different van to use. This was all on camera too if they need to check it. The associate said it was no problem and switched us over to a different cargo van that was easier to use. I found out later that I was charged for someone else's miles on that GMC van we never used and was never actually removed from it on the computer. Instead of being charged for the 20 miles I drove, they charged me 4x the miles (81 miles) for someone else's trip with a vehicle I did not use... It says in the receipt that there is two different vehicles under the 'equipment' section. I called to get it sorted out but have yet to hear anything back.. I was told it could take up to 3 days. I was charged $111 instead of $45 for only driving 20 miles. I will more than likely never use Uhaul again because of this.

Travis Murphy 
Rating:
5.0

Customer did not leave a comment.

Will Evans 
Rating:
5.0

Great.

Andrew Herold 
Rating:
5.0

Customer did not leave a comment.

LISA AURAND  |  First Impressions 
Rating:
5.0

Used this location a few times. They are always friendly and professional. I'll use and recommend this location again.

Mike Wilson 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA WHITE  |  Overall Experience 
Rating:
5.0

Awesome people

Samuel Miles 
Rating:
5.0

Customer did not leave a comment.

ZACHARIAH WILSON 
Rating:
4.0

Customer did not leave a comment.

Kevin Matthews 
Rating:
5.0

Customer did not leave a comment.

Arthur Karas 
Rating:
1.0

Customer did not leave a comment.

Kaylea Clevenger 
Rating:
3.0

I rented a trailer and when I got it home to start loading stuff the back had boxes and newspapers let from the previous person. The floor of the trailer was so dirty I had to but blankets down on the floor.

Ryan Rainsberger 
Rating:
4.0

Customer did not leave a comment.

Gene Pack 
Rating:
4.0

Tires on trailer worn out. Cords showing on inside of driver side trailer tire.

Chris Callahan 
Rating:
5.0

Customer did not leave a comment.

DAN FRYE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Spring 
Rating:
5.0

Customer Service was superb. They were efficient and effective

DONNA HARMON 
Rating:
5.0

This was just a trailer rental but the pick-up and drop-off went very smoothly and efficiently.

Joseph Kuzma 
Rating:
5.0

Amazing honest staff and very nice and helpful women

Thomas Space JR 
Rating:
4.0

This is our go-to place for U-Haul in our hometown. They have a spacious parking lot and a good selection of trucks and trailers. We have dropped off trailers twice in two months from cross-country trips and have been satisfied. The second time we dropped off a trailer only one woman was checking in equipment and had trucks backed up and more trailers coming in behind us. She wasn't really pleased with having to unhitch our trailer but in all honesty, she should have had more help at this time of day.

Roger Davis 
Rating:
2.0

Truck interior was quit dirty. Food inside the cab windshield looked like someone though coffee on it and kitty liter on the passenger seat. The inside of the container had grease on the floor.

James Neidhardt 
Rating:
5.0

I was a first time renter and everything went well.

william french 
Rating:
5.0

The girl who helped me was great and made sure everything was perfect before I left. I wish I got her name to plug her in this review

Mark Cariola 
Rating:
5.0

Truck needed oil change but otherwise ran well and got the job done

samantha baus 
Rating:
5.0

The access hours are the most convenient. I appreciate the ability to move at my convenience.

PAUL ASANO  |  First Impressions 
Rating:
4.0

I reserved a truck several weeks before the date I needed it. The staff at the location did a good job, but they could not locate the type of vehicle I had reserved. They allowed me to use a truck that was apparently designated for another client. I appreciate their flexibility, but it is somewhat disappointing to not have a vehicle after allowing that much lead time after I placed the order.

Phillip Patton 
Rating:
3.0

Customer did not leave a comment.

Perez Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel murkins 
Rating:
5.0

Customer did not leave a comment.

amy patton  |  Overall Experience 
Rating:
2.0

The regional manager Alissa is rude, unprofessional and unresponsive based on a conversation I had with her dating back to 2021 that I haven't forgotten to this day.

Fred Klara  |  Overall Experience 
Rating:
4.0

The cargo bed had melted candy and dirt throughout and the cab was full of crumbs , dirt and debris. It was in good mechanical order, the body was fine and drivability was fine.

Michael Zorko 
Rating:
5.0

Customer did not leave a comment.

Gary Montgomery 
Rating:
5.0

Customer did not leave a comment.

GARY ROTHGERY 
Rating:
4.0

Customer did not leave a comment.

Deneane Tanner 
Rating:
5.0

Customer did not leave a comment.

Arthur Karas 
Rating:
4.0

Arrived at 4:30 to return trailer. Waited in line 20 min and no one came. Dropped trailer myself and went inside. Only one girl on duty. Ridiculous for that time of day.

Martin Combs 
Rating:
3.0

Staff was informative but unprofessional. The truck looked nothing like the pictures and the mileage was 20 miles off.

Amanda Bowers 
Rating:
4.0

Young man was very pleasant, I felt he could have or should have someone working with him.

Theresa Culver 
Rating:
3.0

Clerk was nice on Friday morning when I picked up the trailer. Inside trailer had chalk on the sides that left red marks on furniture that I didn't see it until after I unloaded. Dropped off 24 hours later and the clerk was nasty and unpleasant. Told me to go unhitch the trailer by myself. I told her I wasn't sure how, and then she blamed me for the trailer being too high on my hitch and if I had not helped her, she wasn't going to unhook the trailer. I told her the hook up person should have seen that on Friday. She also complained because the trailer had a lot of snow and ice from the day before. It is February!

Gerald Patton 
Rating:
5.0

Customer did not leave a comment.

Correen Mcmahan 
Rating:
5.0

Customer did not leave a comment.

Ryan Moore  |  First Impressions 
Rating:
5.0

Great service! Very friendly! Keep up the good work.

Jesse Reynolds 
Rating:
3.0

Initially the person checking out for me was unsure on how to use the system but was successful with another person helping. VERY IMPORTANT FOR SECURITY PURPOSE--NO SURE WHY SHE USE HER PERSONAL PHONE TO TAKE PIC OF MY DRIVER LICENSE FRONT AND BACK TO INPUT IN THE SUSTEM -- I ASK HER WHEY SHE WAS USING HER PERSONL PHONE TO TAKE PICTURE OF MY LICENSE--SHE RESPONDED THE UHAL CAMER IS NOT WORKING ON THEIR DEVICE -SO SHE IS USING HER PERSONL PHONE... HOPE MY DRIVER LICENSE IS NOT STORED ON HER CELL PHONE -- AND HOPE NO FUTURE SECURITY BREACH HAPPENS ON MY SIDE FROM HER TAKING PICTURE WITH HER PERSONAL PHONE. PLEASE INSTRUCT YOU WORKERS NOT TO USE PERSONAL PHONE TO TAKE U HAUL CLIENT PERSONAL INFORMATION. HOPE NO BREACH HAPPENS DUE TO THAT EVENT. THANKS HK

Harish Rai 
Rating:
5.0

Very helpful and professional. The younger couple at the register had a real chill vibe and the gentleman who checked me in really Ben went above and beyond . Really great staff guys thanks. And the prices were really nice.

jason laird 
Rating:
5.0

Friendly staff, on time hitch install, exactly as hoped for. Can’t speak about hitch quality at this moment due to not having any usage with the install today. But thus far, the customer experience was top notch.

Andrew Powelson 
Rating:
5.0

Rosie was amazing. She moved the truck for me after the driver left, so I could unload. She is definitely a sweetheart!

tanya Welch  |  First Impressions 
Rating:
5.0

Everything was great!

Mark Ratliff 
Rating:
1.0

After checking in (I had a standing reservation that was made weeks ago) I was unable to get into the section where my unit was located because the door was locked. This was about 11:00 am. Then they couldn't find the key and had to call an employee who worked the night before. He could not find it either. After wasting almost an hour of my time and the 9 people I had waiting to unload my moving trucks, I found another storage facility down the street and went there. The U-Haul facility was dirty and cluttered, the staff was very unprofessional. I wouldn't send my worst enemy there.

Kathleen Kalugar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin Combs 
Rating:
5.0

Customer did not leave a comment.

Andreas Codispoti  |  Overall Experience 
Rating:
4.0

It was great. Wish it opened at 8 on Sunday

Erica Rose 
Rating:
5.0

Customer did not leave a comment.

Michelle Durbin 
Rating:
5.0

The staff were all friendly and helpful and answered my questions promptly. They are a compliment to your company.

John Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Rose 
Rating:
4.0

All went well. Fix the app

Mark Kohler 
Rating:
4.0

Customer did not leave a comment.

Michael Wyatt 
Rating:
5.0

Awesome store and people

Samuel Miles 
Rating:
3.0

get some zip in his step. looked like he was doing us a favor taking care of us

Nick changet 
Rating:
1.0

I would not recommend uhaul to anyone ever.

Ryan Arch 
Rating:
5.0

I was amazed at the excellent service and efficiency of this company and all of it's employees. Would highly recommend to anyone.

Brenda Shevetz 
Rating:
5.0

Customer did not leave a comment.

David McQueen 
Rating:
5.0

Customer did not leave a comment.

Jason Eggleston 
Rating:
4.0

Customer did not leave a comment.

Michael Wyatt 
Rating:
5.0

Customer did not leave a comment.

denise McCutcheon  |  Overall Experience 
Rating:
2.0

Reserved a truck online a few days prior. Went in to pick it up only to find out they gave it to someone else and it wouldn’t be back until a few hours after my reserved time.

Anthony Noca 
Rating:
2.0

One of the worst experiences. Last that walked on me was absolutely one of the rudest people I have dealt with. Would drive a long way bever to have that experience.

Kevin Gray 
Rating:
2.0

The truck door was frozen shut. I asked for help and was told “there’s a mallet and a can of de-icer”. When we finally did get the door open the additional dolly, furniture pads, ets were not in the truck. I was scheduled to pick the truck up before they opened. Luckily I was late and arrived when they opened so I was able to get my stuff.

Timothy Collins 
Rating:
5.0

This was not my requested pickup location. I would like to see more trucks available for one-way rentals.

John Pekar 
Rating:
5.0

Customer did not leave a comment.

Lachanti Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Milkanin 
Rating:
5.0

Customer did not leave a comment.

David Morrison 
Rating:
5.0

Lady That Waited On Me Was Very Professional And Helpful.

Rod Bandiera 
Rating:
4.0

Customer did not leave a comment.

Kurt Goodenberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Samblanet 
Rating:
5.0

Excellent experience!!!

Anne Savastano 
Rating:
5.0

Great experience!

Gregory Smith Jr 
Rating:
5.0

Very nice customer service. Thank you.

Dana Hollis 
Rating:
3.0

Clean the vehicles my son got really sick after use of vehicle. Compensate for on going inconvenience like illnesses & business will boom.

Anita Williams 
Rating:
3.0

Facility was clean and well lit. I however, did have an issue with several items missing from my unit once I was moved and looking through items. My lock was never tampered with, and I am the only one that had a key. However I am missing about $300 worth of items. (Curtain rods/curtains, dishes, appliances, and cleaning items). Random items, but not sure how several boxes are just messing. However, the staff was friendly enough.

Brianna Parsons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Campbell 
Rating:
5.0

Customer did not leave a comment.

ED WARD 
Rating:
4.0

Customer did not leave a comment.

David Brown 
Rating:
3.0

I used the mobile app to check in and return my truck. I found the process to be inefficient and the time that it took and the expectations required to complete it to be unreasonable. In addition, if I am going to do the work of a U-Haul agent, I should be compensated accordingly. I will never use that process again.

Charles Sabaka 
Rating:
5.0

Customer did not leave a comment.

Lou Ann Baxter 
Rating:
5.0

Customer did not leave a comment.

Heather Drake 
Rating:
2.0

Not impressed with the bait and switch discrepancy with unit description with online reservation. Space stated for RV Boat and Vehicle. When I arrived to check into my space I was informed that it was only for Motorcycle parking. Nowhere in the listing does this pricing state it was only for Motorcycle. Very disappointed.

Jeremy Schneider  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin turner 
Rating:
5.0

The staff was very friendly and helpful. Got exactly what I needed for my storage needs.

Jeffrey Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg SMITH 
Rating:
5.0

Customer did not leave a comment.

Bethany Cooper 
Rating:
4.0

Truck smelled like stale smoke.

Richard Perrenoud 
Rating:
5.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Donald Miller 
Rating:
4.0

Truck didn’t seem well maintained.

bob comorosky 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sullivan 
Rating:
5.0

Customer did not leave a comment.

lisa toney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boyd Elliott 
Rating:
4.0

Customer did not leave a comment.

Tom Baker 
Rating:
5.0

Rosie Strain was awesome at getting the correct equipment for me

kenneth mong 
Rating:
5.0

Awesome customer service

timothy steed 
Rating:
5.0

I have had an excellent experience with the North Canton U-Haul storage facility. Rosie Strain and her entire team (Annie) have expertly answered all of my questions and provided me with friendly, helpful service with my U-Haul shipping container and my new U-Haul storage unit. A big thanks to EVERYONE at U-Haul for getting the contents of my storage facility in Cathedral City CA moved to N. Canton Ohio efficiently, safely and on-time!

John Douglass  |  First Impressions 
Rating:
5.0

Rosie is amazing!!!

Tonya Hoiland 
Rating:
5.0

Customer did not leave a comment.

charlotte everhadrt 
Rating:
5.0

Customer did not leave a comment.

GARY ROTHGERY 
Rating:
5.0

Customer did not leave a comment.

Donald Miller 
Rating:
5.0

Customer did not leave a comment.

Anthony Midkiff 
Rating:
5.0

Amazing customer service! Quick check in and check out. Very efficient operation. Would highly recommend to anyone needing they're services.

Shawn Nicholls 
Rating:
5.0

Customer did not leave a comment.

MARCI MCNAMARA 
Rating:
5.0

Awesome.customer service

timothy steed 
Rating:
5.0

Very helpful and polite.

daniel fleming 
Rating:
5.0

Very easy process. Got the job done and adding another day was a breeze.

Kailie Dietrich 
Rating:
5.0

Not a thing😃

Brenda Brand 
Rating:
5.0

Customer did not leave a comment.

Paul Begue 
Rating:
5.0

Customer did not leave a comment.

Reiven Harkless 
Rating:
5.0

Customer did not leave a comment.

MARCI MCNAMARA 
Rating:
5.0

Customer did not leave a comment.

zachary grundon  |  Overall Experience 
Rating:
1.0

Lost a day of work cause I didn’t get either dolly that I paid for. Staff was friendly. Some random guy that doesn’t work there was behind the desk eating and talking to them while I’m trying to get checked in. Maybe pay attention to the paying customer. Make sure they have everything?

DARYL COLEMAN  |  First Impressions 
Rating:
5.0

keep up the good work

Steve Scott 
Rating:
5.0

The staff I interacted with were fantastic and fun to sort things out with. Location is laid out well with plenty of room to maneuver in the parking lot to stage up or drop off equipment. Also, greatly appreciated the install tech for being fully honest and transparent while helping troubleshoot struggles finding the proper wiring harness for my vehicle. I will absolutely recommend this location to those in need.

Antonio Skidmore 
Rating:
5.0

Customer did not leave a comment.

keith Boltz  |  Overall Experience 
Rating:
5.0

The workers on Whipple Avenue were very friendly and helpful . They were very clean in appearance and they kept the facilities Very well kept I was very happy with Everyone there.

brandon Barnett  |  Overall Experience 
Rating:
5.0

The personal (the ladies)here got it together. Be it storage or truck/trailer rental. Great group

Joe Darvis  |  Overall Experience 
Rating:
5.0

The site was clean and well kept. The staff is very friendly and helpful.

ADAM FRANK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Zaleski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SARAH EVERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FOSTER WHITE  |  Overall Experience 
Rating:
5.0

The staff was excellent!

Joe Darvis  |  First Impressions 
Rating:
5.0

The staff at the north canton uhaul are great! Everyone is very friendly and super helpful. The management must be really good there as the employees seem really happy! Good job everyone! : )

Michele Barone  |  Overall Experience 
Rating:
5.0

Ducky baht

Muayad Badrawi  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Omira Hills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Nicholson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jodi braucher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Montgomery  |  Overall Experience 
Rating:
1.0

I got all my items out of storage before August 12th2023 and I have called five times and you just keep billing me for any empty unit. Lawsuit coming because you refuse to fix your error.

Amber Nicolson  |  Overall Experience 
Rating:
1.0

YOU DID NOT GIVE ME AND MY FAMILY ALL OF OUR BELONGINGS YOU GUYS ARE LIER'S AND THEFTS YOU GUYS SUCK PENSKI IS BETTER

james rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debrah austin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia Gondek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny Pickrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonja Lynch  |  Overall Experience 
Rating:
5.0

We were pleased with the service and will use again when needed. It was a place needed during our need for storage. Thank you!!

Lewistine Holloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Stoll  |  Online Move In 
Rating:
5.0

Great staff, very clean facility. The people are very helpful.

Dana Gonzalez  |  Overall Experience 
Rating:
5.0

Great job:)

Toia Saddler  |  First Impressions 
Rating:
5.0

Yfftt

Muayad Badrawi  |  Overall Experience 
Rating:
5.0

Good job

Toia Saddler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Harman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Long  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine Walpole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirsten Kinnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Gray  |  Overall Experience 
Rating:
5.0

The staff goes above and beyond to help! Just wonderful!!

debrah austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Sigurdsson  |  Overall Experience 
Rating:
5.0

So forcing people to mane reviews and spamming with emails and texts

Hunter Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Shankle  |  Overall Experience 
Rating:
5.0

Great facility. Thank you

Stephen Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelmira Clanton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher L Herbruck  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kellie Elbanoby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Fendenheim  |  Overall Experience 
Rating:
5.0

The staff was very knowledgeable Friendly and very helpful awesome people people.

tony Donnelly  |  First Impressions 
Rating:
5.0

Great facility very clean, and Secure, just didn't need the space and found somewhere very cheap that accommodated my needs better.

GAGE WEISEND  |  Overall Experience 
Rating:
4.0

The only negative thing is that the price went up by nearly 20% in the time I was renting there. Otherwise - all was good!

teena embaugh  |  Overall Experience 
Rating:
3.0

One Sunday evening, we needed to get to out storage at 5:30 pm but the storage closed at 5pm. I feel it should be open longer, especially on weekends.

Susan Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Zehr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Cox  |  First Impressions 
Rating:
5.0

The Agent was extremely knowledgeable, friendly, courteous and helpful and was very sensitive to my needs.

EDWIN IRVING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Houtz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caryne race  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Wanter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Malcolm  |  Overall Experience 
Rating:
4.0

I really like the place and look forward to coming back next year

Stanley VanPelt  |  Overall Experience 
Rating:
5.0

The two ladies that helped me were great. It was there 1st car storage rental and they did outstanding!! Rosie also was so helpful!!

Lachanti Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Inzetta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madeline Skemp  |  Overall Experience 
Rating:
5.0

The Uhaul Store Lady was extremely nice and helpful every time I go there all the Ladies at the Whipple location are THE BEST AT CUSTOMER SERVICE PERIOD!!!!

ORLANDA KIRKSEY  |  First Impressions 
Rating:
5.0

Check in and check out were a breeze, staff was very helpful.

Darin Nicholls  |  Overall Experience 
Rating:
3.0

The staff is extremely busy and the wait times can be long. Also, I was told specifically by the staff that they prorated the monthly cost of the units and any unused time would be refunded. That is not the case. You are charge for an entire month, even if you only use the facility for a few days of that month. I am very unhappy that the proration was not honored. The person who rents those units will be prorated and they will double dip on the rental of that unit.

Kathy Pollard  |  Overall Experience 
Rating:
1.0

Below poor quality climate control rooms. The paint from uhauls storage room, chipped all over our belongings. I will never use uhaul for any services ever again and i will never never speak positively of uhaul and will never recommend them ever.

lucas baughman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

annette ricard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Barich  |  First Impressions 
Rating:
4.0

Facility was incredibly well lit and clean on the inside. We couldn’t ever get into the building after dusk even though we were told we’d be able to. I tried calling the office with questions a few times but no one would ever answer so I always ended up talking to someone at the UHaul call center. I was told we had 48 hours after our monthly payment was due to check out of our units by the ladies in the office as well as through the UHaul live chat feature. When we went to check out during that time our account had been suspended because we were “late.” However, we weren’t. The ladies in the office gave my husband a hard time about it-good thing I had taken screenshots of my live chat conversation confirming that we did have the full additional 48 hours.

maree lorenz  |  Overall Experience 
Rating:
5.0

Need to be able to locate your access number. Alarm kept going off.

Jerry Williams  |  Overall Experience 
Rating:
1.0

The only unit "available" large enough to fit our needs included climate control, which has an exhaust fan within' the actual unit. The furthest corner in the building. The walls are covered in dripping grime from the exhaust fan cutout as if it was not installed properly, nor with enough installation. Corners of the unit included tons of dirt/grime/debri.

lucas baughman  |  First Impressions 
Rating:
5.0

Everyone at whipple rd in canton were very helpful. Thank you

Eileen Regn  |  Overall Experience 
Rating:
5.0

All the staff we spoke with were very friendly and professional

denny fruth  |  First Impressions 
Rating:
5.0

Both Pick up and drop off staff very nice and helpful. Thank you , moving is stressful but you removed some it with good staff.

Eileen Regn  |  First Impressions 
Rating:
5.0

The manager was very helpful. I had an excellent experience with this location, as always.

DAVID MORRIS  |  Overall Experience 
Rating:
2.0

The advertised 10x8' units are not 10x8, they are about 10x6'3" so when we went to store our stuff, it wouldn't fit and we had to go back and upgrade to 10x10'. If you know it is not 10x8 you should not present it as such. just be honest. Today, 1/8/23 I needed to get something at 6:50 AM and the door denied access. Access is stated to be at 5 AM.

Charlie Gillogly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna Borges  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Anna Mcgroarty  |  First Impressions 
Rating:
5.0

I thought everything was great at this location. It was incredibly convenient to be able to pull my car into the conditioned facility. Moving carts were waiting every time I needed to get items to my storage unit. The only complaint was late fee amount. Granted it was always my fault, but $15 for a late fee of one day I thought was steep. Overall great place. Would use it again if I needed storage.

RYAN BOTTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna edwards   |  Overall Experience 
Rating:
5.0

Very helpful, knowledgeable staff

Billy Williams  |  Overall Experience 
Rating:
5.0

Very good and super accommodating to me at all times. Wasn’t to happy with the frequency of price increases. That was the only problem I had.

Kermit Draper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Zaleski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna edwards   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Rennecker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hussar  |  Overall Experience 
Rating:
5.0

Never had an issue.

Harold Ashbaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Fedor  |  Overall Experience 
Rating:
5.0

Great employees. Very pleasant and helpful. They were very knowledgeable.

mary deagero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william hoberg  |  Overall Experience 
Rating:
4.0

Would have like to stay however you raised the rent

DAVE RAUSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Grayson  |  Online Move In 
Rating:
5.0

The staff was super helpful and courteous! Great experience!

RENEE RUSSELL  |  Overall Experience 
Rating:
3.0

We had a change of plans and dis not need the facility. Please just confirm that it was cancelled. Thank you

Wendy Greco  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natevia Watson  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Shaunte hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brady Lowe  |  First Impressions 
Rating:
5.0

The staff is always nice and very helpful !

Douglas Houtz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cleveland watkins   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie Colantuono  |  First Impressions 
Rating:
1.0

We set up the unit with autopay. We put our credit card number on file. We used the card on file to buy packing supplies. When it came time to pay the second month’s rent it wasn’t charged to our card. Instead we got a late notice and we were charged a $15 late fee. I tried to call numerous times but no one ever answered. I went to the U-Haul website and used the chat function. I was assured twice that I would receive a call back from the local GM. I never got a call. I stopped in and was treated very rudely by the person who was working. I sent an email to the GM but never got a response. She was quick however to send a notice of a rate increase. Our rent was paid through 9/21 but our account was closed on 9/15. Luckily we had removed our belongings by then. The business practices are unethical and the customer service is horrible. I’d never rent from that site again and would never recommend it either. There are plenty of other storage places around and I’d recommend any of them before U-Haul.

Joseph Snee  |  Overall Experience 
Rating:
4.0

Rosie was very helpful however I did have to wait in the office for about 10mins while it was unattended and I was ignored by the first customer service representative who then left me alone in the showroom.

carole sutton   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN MILANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin owens  |  Overall Experience 
Rating:
5.0

Very helpful staff and clean place

RENEE RUSSELL  |  First Impressions 
Rating:
5.0

(UHAUL TRUCK) THIS WAS PROBABLY 1 OF THE MOST EXPENSIVE UHAUL EXPERIENCES-I WAS CURIOUS TO KNOW-WHEN I WAS ALERTED OF PICK UP LOCATION, IT WAS RELAYED TO ME THAT BECAUSE OF THIS-80 FREE MILES WAS GIVEN TO ME. IS THAT CORRECT? THANK YOU SO MUCH! WENDY FRIEND

wendy friend  |  Overall Experience 
Rating:
4.0

Our locker was in the rear of the "temperature controlled" building. It was still VERY warm in the building, all the time. It wasn't cool like the front of the building was. Also, it was an extremely long way to walk from the front parking lot....it is ridiculous that they don't allow people to use the rear entrance to load and unload their lockers, especially since the rear entrance is right around the corner.

anne weigand  |  Overall Experience 
Rating:
4.0

My only problem was both units I used were at the junction of two and 3 light strings. My corner units were positioned perfectly to avoid being lit. The ceilings are screened, perhaps run strings of lights over the units that would light the insides of each unit.

Deborah Marucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Walsh  |  Overall Experience 
Rating:
5.0

I love everyone there especially cora and the rest of the employees they deserve a raise they were very friendly understanding all of the above

Sabrina Nash  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Yukich  |  Overall Experience 
Rating:
5.0

The building was well lit and clean. Originally there were many carts to use. The restroom was amazing. My only slight complaint is the procedure for swiping in is a little confusing. And that alarm probably did some hearing damage. Well done, overall!!

James Frost  |  Overall Experience 
Rating:
5.0

Costumer service awesome 👌

ALEX BERNAL  |  First Impressions 
Rating:
5.0

Thanks for letting me rent at uhal storage would due so again yes if had to due so and the staff were alwyas there for me to always awnswr the Q for me when i needed so also to it was very clean. Would i let people now about ya guys yes i would.

Melissa Sovik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmina burley  |  First Impressions 
Rating:
3.0

I moved out of my storage unit on July 28. On July 27, a day prior I was charged my monthly fee of $143 and was told that would be refunded. It has not been refunded. Please advise. thanks

JULIE KNAPP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryjoe grozdanich  |  First Impressions 
Rating:
5.0

Very friendly staff and nice property 😉

Denelle Arbogast  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Broner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Fendenheim  |  First Impressions 
Rating:
5.0

Great service and product

dan winger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie moscarello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harsha Holmes  |  First Impressions 
Rating:
5.0

Staff is super helpful and so polite

Alicia Gondek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIAGO CARREIRA CAZERIS  |  Overall Experience 
Rating:
5.0

Customer service is A-1, very clean and well maintained.

Tonya Hoiland  |  First Impressions 
Rating:
4.0

Some staff were difficult to understand over the phone and not able to help with card issues. There were also a lot of gnats in our unit for some reason. Other than that, a nice cool and well lit unit that was taken care of.

brandon parsons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Baylor  |  Overall Experience 
Rating:
2.0

The staff was very friendly. They helped me better than the people I er the phone. I would go to the office before talking to headquarters. However the facility was not good. The map showed doors in the back, they don't work and I was place all the way in the back. The access hours are horrible. Where I moved from in escanaba I had use them for storage it was excellent. I could go in my storage anytime with my key. N. Canton I needed something at 11 pm and could not get it. 24hr access denied During the day it's open and not supervised as well. I will still recommend but the whole experience was bad. The lady at headquarters really mess my order up and she should not be working there. The headquarters are nothing but pushy sells people pushing you to buy

Tamika Kirksey  |  Overall Experience 
Rating:
4.0

Acess to the indoor units is good when just one person is moving items in or out. However when many people are there doing the same as was the case when I arrived it is very congested and not enough room to maneuver.

William Schlosser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Hackenberg  |  Overall Experience 
Rating:
5.0

The staff was always friendly and the facility was clean. It made storing my furniture pleasant.

Tabitha Martin  |  Overall Experience 
Rating:
5.0

Staff was very patient and polite. Will definitely be using uhaul again in the future

John Metzger  |  First Impressions 
Rating:
1.0

I had to drive 50 miles out of my way to get the truck, then I got a text saying it wouldn’t be ready until an hour later. Went to the storage unit and I can not Get into my unit only during business hours. My code doesn’t work, unloading took a very long time due to the location of unloading docks. I got a text to drop the truck somewhere else and I called and refused to do it. Gas is 5 dollars a gallon and giving MORE mileage is not a reimbursement to transport your truck to and from my scheduled pick up and drop off. I have called Uhaul and they said they can’t do anything!

David Suttle  |  Online Move In 
Rating:
5.0

Staff was great. Every time I needed help they were right on it!

David Burkhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dontae Mitchell  |  Overall Experience 
Rating:
4.0

Customer should be allowed to use back door too as some units are close to back door.

Amir Iqbal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Peoples  |  Overall Experience 
Rating:
3.0

I left because of 2 rate increases in less than 1 year.

Inga King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Walters  |  First Impressions 
Rating:
5.0

Rosie and Miguel (I think that’s his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don’t get that often anymore. Thank you.

Elyse Sparks  |  Overall Experience 
Rating:
5.0

Great customer service

Dontae Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emma Durbin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denzetta Eady  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa Szafir  |  Overall Experience 
Rating:
5.0

I cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.

judy Coykendall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillon Brinson  |  First Impressions 
Rating:
3.0

I asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10.00 I made for the dolly I guess

Lencha Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cordell A Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chere Mason  |  Overall Experience 
Rating:
1.0

Very bad experience. Don't want to go into details. But I will never use this place for storage again

Amanda Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bloomhuff  |  Overall Experience 
Rating:
5.0

Wish there were bigger units.

DEREK GRAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALIE STRAIN  |  Overall Experience 
Rating:
1.0

I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it’s hassle free was a lie.

Christina Valentin Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STACEY PARKER  |  First Impressions 
Rating:
4.0

Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.

Vera Vest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Porter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny Pickrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna Turpin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Lyons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Laquatra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Talarico  |  Overall Experience 
Rating:
5.0

First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful👍😁

Susan Rohrig  |  First Impressions 
Rating:
5.0

Really is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody

Edward Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caroline hollatz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda HICKS  |  Overall Experience 
Rating:
5.0

I wish there was an access door closer to my unit but that is my only complaint

Jenna Brennan  |  First Impressions 
Rating:
3.0

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha Castner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene Rhines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith Boltz  |  First Impressions 
Rating:
5.0

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James Frost  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Cowley  |  Overall Experience 
Rating:
4.0

Unit was overpriced, even for a climate controlled unit.

Bradley Smith  |  Overall Experience 
Rating:
2.0

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY MICKEY  |  Online Move In 
Rating:
3.0

Not enough lighting, improper ventilation (smelled), dirty floors and the “recycle” center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle Libertore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Osborne   |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tayshayla Mayer  |  Overall Experience 
Rating:
3.0

I actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.

Michael Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Davis  |  First Impressions 
Rating:
5.0

No complaints.

stephanie henderson  |  Overall Experience 
Rating:
5.0

Michael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.

Connie Steinberg  |  First Impressions 
Rating:
5.0

Our largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.

Malissa Fox  |  First Impressions 
Rating:
5.0

I give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly

VICTORIA BOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malissa Fox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damien Betts  |  First Impressions 
Rating:
3.0

We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!

Debra Breniser  |  Overall Experience 
Rating:
3.0

Storage was good. Jeff at the whipple store horrible. I didn’t appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn’t do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Thank you

NELDA HARDING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Williams  |  First Impressions 
Rating:
5.0

Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.

tom trebonik  |  Overall Experience 
Rating:
5.0

Thank you!

amber nickleson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig shishmian  |  First Impressions 
Rating:
5.0

I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!

Curtis Rosenbery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Gorrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty Bowdle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Loucks  |  First Impressions 
Rating:
5.0

Thank you, great customer service! Very quick, also and I appreciate that!

amber nickleson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD ANTHONY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan Riggs  |  First Impressions 
Rating:
5.0

The staff was exceptional and facility top notch. Great experience!

Elizabeth ROLAND  |  First Impressions 
Rating:
3.0

Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.

Scott Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louis ball  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos Cruz  |  First Impressions 
Rating:
1.0

Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...

DANIELA MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Pimentel  |  Overall Experience 
Rating:
5.0

Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!

heidemarie garbe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARI FRANTZ  |  Overall Experience 
Rating:
5.0

Thank you I'm hoping to get a spot this fall again.

lorenzo jones  |  Overall Experience 
Rating:
3.0

Need more than 1 person working on a Saturday and Sunday

KENNETH GIBSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Kline  |  Overall Experience 
Rating:
5.0

Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.

Andreas Codispoti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Bellman  |  Overall Experience 
Rating:
5.0

Could not have been easier!

Paul Borden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emacelino rodriguez  |  Overall Experience 
Rating:
5.0

I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.

amy burnside   |  Overall Experience 
Rating:
5.0

I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.

amy burnside   |  First Impressions 
Rating:
2.0

The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn’t be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.

Mishelle Libertore  |  First Impressions 
Rating:
1.0

My experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I’ve seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.

Cory Safreed  |  Overall Experience 
Rating:
5.0

Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.

Pam Shaw  |  First Impressions 
Rating:
3.0

The storage units are smaller than they say they are.

Brittany Haynam  |  Online Move In 
Rating:
4.0

My husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.

Cheri Miller  |  Overall Experience 
Rating:
3.0

The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.

Ken Samblanet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JIM SCOTT  |  Overall Experience 
Rating:
5.0

Awesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.

JAMES WALKER  |  Overall Experience 
Rating:
5.0

I am very pleased with this U-haul location. This will be my first choice if the need arises in the future. Thank you!

terri patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mars Wrigley Company  |  Overall Experience 
Rating:
1.0

Was told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20% off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.

Sharon Vaswani  |  First Impressions 
Rating:
1.0

Rude and added extra surcharges

Lori Miner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Fry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron Yantzer  |  First Impressions 
Rating:
5.0

We just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service Chad

Auto Connection Inc Chad Gumpp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwan Russell  |  Overall Experience 
Rating:
4.0

The only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).

Wendy Finfera  |  Overall Experience 
Rating:
5.0

The staff was friendly. The storage was convenient and on site.

Stacey Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom trebonik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID STANTON  |  First Impressions 
Rating:
5.0

Very clean and friendly staff.

LaShawna Robinson  |  Overall Experience 
Rating:
5.0

Codey did an excellent job working through all of my issues.

Dwan Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Brake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Fairchild  |  Overall Experience 
Rating:
5.0

Worked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.

Debra Torrey  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

melissa ellis-raydo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN KILGORE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vera Vest  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velinda Rutherford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Ross  |  Overall Experience 
Rating:
5.0

I had a very positive experience with this U Haul facility. I will recommend it to my friends. The staff was easy to work with and very pleasant. Very clean.

Katherine Fueger  |  Overall Experience 
Rating:
5.0

Very helpful the team all the time the service is excellent I recommend 100%.

Angie Cruz  |  Overall Experience 
Rating:
5.0

Convenient location. Easy access to get in and unload the trailer. Garage was clean and in very good condition

Harold Ashbaugh  |  First Impressions 
Rating:
5.0

They were very nice and helpful. Made my day stress-free.

Arlene Maricle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george sesock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg Beavers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Indorf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Matheny  |  Overall Experience 
Rating:
5.0

The staff is very helpful

Lawrence Mustafaga  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Bradley  |  Overall Experience 
Rating:
5.0

Wonderful place. I would use them again

Penny Mastri  |  Overall Experience 
Rating:
5.0

bathrooms were very clean …..did a truck rental and a locker rental … very easy process

Joan Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Adams  |  First Impressions 
Rating:
5.0

They worked with me great. Thanks

ray pucci  |  Overall Experience 
Rating:
5.0

Staff was very helpful, especially Jesse.

Donald Groom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lennie Castellaneta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Jo Hagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kemp  |  Overall Experience 
Rating:
5.0

The climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.

Janelle Hostetler  |  Overall Experience 
Rating:
5.0

Elizabeth was very friendly and she know what she was talking about the other two people needs more training

michelle wise  |  First Impressions 
Rating:
5.0

Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.

HAROON AHMED  |  Overall Experience 
Rating:
5.0

The Best customer service staff at North Canton, Oh location on Whipple Ave.

HAROON AHMED  |  First Impressions 
Rating:
5.0

Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.

Daniel Speece  |  First Impressions 
Rating:
4.0

Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.

Brian Haverlock  |  Overall Experience 
Rating:
4.0

Personal very helpful and friendly

Blaine Immel  |  First Impressions 
Rating:
5.0

Staff is great!!

Tracy O'connor  |  Overall Experience 
Rating:
5.0

The staff there is amazing! Always very friendly and go out of their way to help.

Andrea Benjamin  |  Overall Experience 
Rating:
5.0

very nice place!

Greg Rajchel  |  Overall Experience 
Rating:
5.0

Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.

Lisa Bradley  |  First Impressions 
Rating:
4.0

A great experience

Frederick Keer  |  Overall Experience 
Rating:
5.0

Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!

Andrew Zeigler  |  First Impressions 
Rating:
4.0

The staff was awesome

richard VASHAW  |  Overall Experience 
Rating:
5.0

Jessi and the crew have been great to work with

Auto Connection Inc Chad Gumpp  |  First Impressions 
Rating:
5.0

Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.

peter todich  |  Overall Experience 
Rating:
5.0

I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!

jill brooks  |  Overall Experience 
Rating:
5.0

Great people to work with.

Gary Randles  |  Overall Experience 
Rating:
5.0

Very positive experience....clean facility....helpful staff

Christa Washburn  |  Overall Experience 
Rating:
5.0

Great place to store a boat

Kevin Hutcheson  |  Overall Experience 
Rating:
5.0

I love the way that Uhaul looked after their lockers and made sure all my items were secured!

maggie bockoven  |  Overall Experience 
Rating:
5.0

Customer service helpful & friendly!

Tracy O'connor  |  First Impressions 
Rating:
5.0

The staff was always very friendly and very helpful.

AMANDA BINDER  |  Overall Experience 
Rating:
5.0

We were very pleased with their service and the facility.

Sherry Kutcher  |  Overall Experience 
Rating:
5.0

Very convenient

LORRAINE MURPHY  |  Overall Experience 
Rating:
5.0

Very nice and professional staff.

Chad Parish  |  Overall Experience 
Rating:
4.0

Preferred to have just one large unit instead of 3 small ones. Exceptional service.

carole arnold  |  Overall Experience 
Rating:
5.0

Had a great experience always have

edward collier  |  Reservation 
Rating:
4.0

Good service & equipment.

TOM DOUCE  |  Reservation 
Rating:
1.0

The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.

KrisAnne Lawson  |  Overall Experience 
Rating:
5.0

They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...

Rachel briggs  |  Overall Experience 
Rating:
5.0

Only difficulty was with scheduling auto payments

Jamie Marks  |  Overall Experience 
Rating:
4.0

Happy with everything except that the size I reserved was not available and had to take 2 smaller units instead

carole arnold  |  Reservation 
Rating:
5.0

I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be

Lance Wikinson  |  Overall Experience 
Rating:
5.0

I did not end up needing the space and never accessed it. Customer service was great though.

Jennifer Simon  |  Overall Experience 
Rating:
5.0

Excellent experience because of the terrific customer service.

sarah devine  |  Overall Experience 
Rating:
5.0

All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.

janet devine  |  Overall Experience 
Rating:
2.0

Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago

kathy marzilli  |  Overall Experience 
Rating:
5.0

Excellent place!

COURTNEY SANDER  |  Overall Experience 
Rating:
1.0

two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee

Michael Smith  |  Reservation 
Rating:
5.0

Good

JAMES KELLERMAN  |  Overall Experience 
Rating:
3.0

Too expensive

ARIANA MCPETERS  |  Overall Experience 
Rating:
5.0

thank you

david dies  |  Overall Experience 
Rating:
5.0

Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.

John Hayward  |  Overall Experience 
No reviews have been submitted for this location.

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