Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

4,461 reviews

5365 Jimmy Carter Blvd   Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

(770) 447-5017

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 447-5017

5365 Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Friendly service. Somewhat rushed because it was close to closing time. I appreciated the swift service.

Esther Kasin 
Rating:
5.0

Customer did not leave a comment.

Spencer Pucci 
Rating:
5.0

Customer did not leave a comment.

Douglas Flamming 
Rating:
5.0

Customer did not leave a comment.

Richard Whitmer 
Rating:
3.0

Customer did not leave a comment.

LaTosha Martin 
Rating:
3.0

Rerserved dollies but they were out even at 9am. What good is a reservation? Our move was delayed to go purchase dollies at a Harbor Freight.

Thomas Highum 
Rating:
5.0

Nothing.

Brittany Lammons 
Rating:
5.0

Customer did not leave a comment.

Maria Ferreas 
Rating:
3.0

Customer did not leave a comment.

aisha rowe 
Rating:
1.0

Never will recommend it, it charges you things incorrectly, they run the pencil so you have to paid more. I sent evidence and they still charge me to my card.

Carlos Vicente 
Rating:
1.0

Please get these good folks some help. They need so much more staff there than they have. It is ridiculous you expect such a few people to do so much work and juggle so many responsibilities. I was there on time at 7am for my hitch installation appointment. The parking lot was overflowing with uhaul trucks beyond belief. They were trying their best to get trucks ready to rent out, service customers at the front desk, and do my hitch install. They did a great job on my hitch install but I was there from 7am to 1pm before he could finally string together enough time to get it done. Please hire more people for this store on Jimmy Carter Blvd!

Dean Darsey 
Rating:
5.0

Customer did not leave a comment.

oscar thomas 
Rating:
4.0

El olor a Cigarrillo y/o Mariguana era muy fuerte en el vehículo.... Propongo usar algún tipo de neutralizar de olor o simplemente prohibir el uso de cigarrillos de cualquier tipo en lo vehículos....

Rafael Parra 
Rating:
5.0

Installation was completed in a timely and professional manner. The staff was courteous and the cost was as discussed. Overall very good!

don price 
Rating:
5.0

Customer did not leave a comment.

Javier Martínez 
Rating:
2.0

Customer did not leave a comment.

Alvaro Jaramillo  |  First Impressions 
Rating:
2.0

I was told to have access to the storage till 10pm, unfortunately it was not true, the initial rental was only for business hours, and was very inconvenient for me, as I had to take a day off from work in order to put my things in storage and return the rental truck before accruing late fees, I work from 5am-5pm, and I had no other choice but to loose a day from work in order to get this done

LUIS VILLARREAL GUTIERREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william rosselle 
Rating:
5.0

The manager Mrs. Brittany was incredibly helpful. I had an issue with the odometer in the vehicle I rented. I forgot to take a picture of the mileage initially so when I returned the vehicle it read I drove a 146 miles which was incorrect. My house from U-Haul was 5.5 and from my old house it was 4.5 miles. After I drove to a storage facility in Sandy Springs which was 8 miles. In short after adding all of the miles driven I drove shy of 50 miles. I was super frustrated not with the price but the principle. Mrs. Brittany over and beyond to help me resolved this issue. I am definitely a happy customer and I would rent from this location in Jimmy Carter Blvd again

ROBERT FORD 
Rating:
5.0

I rented cargo van Arizona tag… no clean .. tire loose air …. Ni in good shape in all…, But I explained the manager with returning and she hear me all my complaints.., that is the good part. She have skill for customer service. Be better U-Haul Jimmy Carter location

Jaime Martinez 
Rating:
5.0

Customer did not leave a comment.

Latasha Hall 
Rating:
5.0

Customer did not leave a comment.

Oscar Cerrato 
Rating:
1.0

Upon my arrival for return, The two boys that attended to me were so disrespectful and have no manners. Please give them proper training on how to treat customers. I'm not impressed

Stella Umeano 
Rating:
4.0

The gas hand and the paper wasn't the same an

Deidre Reed 
Rating:
5.0

This rating is because of a blonde guy with a nose ring. He did an excellent job of figuring out how to do the rachet straps on the tires of my car. And there was another guy who attempted to help him. Well done men and thank you. I should have gotten their names.

Gloria Heredia 
Rating:
5.0

Customer did not leave a comment.

Tyronza Powell  |  Overall Experience 
Rating:
5.0

The front of the lot is just very busy and hard to maneuver. There was no place to park when I got there. That said, the team was very helpful and the trailer was the best one I've ever rented...like new, easier to attach, etc. It was great!

Travis Dommert 
Rating:
3.0

Line was to long and short staff but employees were very kind

Vicky Williams  |  First Impressions 
Rating:
5.0

Store assistant manager Brittany did an exceptional job. I look forward to working with her again in the future.

Nicole Williams  |  Overall Experience 
Rating:
5.0

I’m satisfied

mustafa zahad 
Rating:
5.0

Crystal and Noel were terrific and funny, and made the fact that my reservation was cancelled as smooth as possible. There was a lot going on in the store, as it was the end of the month (moving time), but it was pleasant and they were cool and calm.

nicholle liverpool 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mitchell 
Rating:
5.0

It would have been nice if an employee had come out with me to get the truck and go over getting started procedures.

David Anderton Jr 
Rating:
1.0

The staff was extremely rude and made it very hard on our family to obtain this U-Haul. I will never go here again

jada stark 
Rating:
1.0

Customer did not leave a comment.

Rodrigue Kwefo 
Rating:
5.0

Customer did not leave a comment.

Danny Alvarez 
Rating:
5.0

Customer did not leave a comment.

Jose Torres 
Rating:
5.0

Customer did not leave a comment.

RAYMOND CAMPBELL 
Rating:
5.0

Process was quick and easy

Stanley Parker 
Rating:
2.0

Keep the vehicles clean and be friendly and the guest services. We are paying you and begging what we reserved. Got me a 20” truck instead of 26” Bad. The person serving have a problem

Moeiz Panjwani 
Rating:
5.0

Nothing at all.

Eva Grant 
Rating:
5.0

Customer did not leave a comment.

Josefina Noguera Velez 
Rating:
5.0

Customer did not leave a comment.

Mike Robbins 
Rating:
5.0

Customer did not leave a comment.

Henry Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Owenda Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owenda Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Necole Ellison 
Rating:
5.0

Muy bueno

Francisco Mendoza 
Rating:
4.0

Customer did not leave a comment.

george snow 
Rating:
5.0

Everything perfect

Javier Martínez 
Rating:
5.0

Customer did not leave a comment.

Sherita Bonner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABBIRUL ISLAM 
Rating:
5.0

I have used this location for the better part of ten years. The customer service is the best. Facility and equipment is second to none. Just good people.

Alphonso Flint 
Rating:
5.0

Customer did not leave a comment.

Mariecia Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Tyrone Buggs 
Rating:
3.0

Truck was dirty and had a bad smell

Keishawndra Love 
Rating:
5.0

Customer did not leave a comment.

Ponce Arturo 
Rating:
5.0

Great customer service

ALEM ABEBE 
Rating:
3.0

on time

jay martin 
Rating:
5.0

Good job well done thanks

eric baafour 
Rating:
3.0

Be more attentive to customers

Jonathan Smith 
Rating:
5.0

Thank you for a great experience

Paul Morrison 
Rating:
5.0

Customer did not leave a comment.

Rodney Divers 
Rating:
5.0

Customer did not leave a comment.

karim shiabu 
Rating:
5.0

Friendly and great customer service!

Danyrsa Almonte 
Rating:
5.0

Great, friendly, helpful. Dealt with a girl at the front desk pry 25 or 30, wish I knew her name! Super relaxed and made the experience less stressful. (She has greenish nails, kind of long?). Good access. Convenient location.

Devan Schroeder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Blankenship 
Rating:
5.0

Also, well done! Thanks!

Gloria Heredia 
Rating:
3.0

I need someone to get in touch with me. Because my van I rented, it had no brake lights or turning lights. The van should’ve been out of service. Not rent out to anyone.

Derek Thomas 
Rating:
5.0

All is well for now.

JUNIOR AGUIRRE 
Rating:
4.0

Customer did not leave a comment.

Ronald Brown 
Rating:
5.0

The service very good

Hoang Vu 
Rating:
5.0

Ensure that the slide brake operates properly and won’t freeze up when the brakes are applied. I said on the side of the road for two hours. Had a guy with the wrecker stop and give me a hand. I had to pay him 50 bucks cash for helping me, but better than having to wait three hours to have repair truck delivered

JOHN HINSON 
Rating:
5.0

No comment

PETER BOATENG 
Rating:
5.0

Customer did not leave a comment.

Sherita Bonner  |  First Impressions 
Rating:
5.0

Superb service, the agent was excellent!

Juliette Owens 
Rating:
5.0

Customer did not leave a comment.

Neal Christian 
Rating:
5.0

Customer did not leave a comment.

Ja'Nard McDonald  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ja'Nard McDonald 
Rating:
5.0

Keep up the Excellent work.

JOANNE INGRAM 
Rating:
3.0

Van was not cleaned. Dog hair all over seats and trash in the back.

Brittany Eising 
Rating:
5.0

Customer did not leave a comment.

HERNAN LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Jorge Brea 
Rating:
4.0

Customer did not leave a comment.

Patricia Nelson 
Rating:
5.0

Quick and Efficient Service.

Kenneth Allen 
Rating:
1.0

The manager does not return phone calls and due to workers not reporting my phone calls , my storage unit was sold . Will never use this facility or refer

Lanitra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Smith 
Rating:
3.0

Customer did not leave a comment.

william rosselle 
Rating:
5.0

Customer did not leave a comment.

Edward Torres 
Rating:
2.0

Employees were slow, distracted and seemed annoyed to help. On personal calls and watching videos and just didn't want to be bothered. I will avoid this location in the future no matter the convenient location.

nina smitherman 
Rating:
1.0

They have a truck on almost E .. brought it back the same way they gave it to me and they charged me $85 for gas. Never had a problem with U-Haul. Will never rent from them again. One of the guys who helps move said U-Haul is known for doing this. Budget rentals it is from here on out

Sherika Clay 
Rating:
2.0

The truck was stored behind another truck. So after walking the yard awhile twice up and down. I found it. I asked the rep if they could move the truck in front which was blocked on all three side and going backwards was not an option. But when they did, the truck I was assigned to was wedge in tightly on each side . When I asked if the could bring it out also, the other rep told me to just pull it forward slowly. I had to tell her I didn’t feel comfortable pulling it out that tight spot. While she was pulling it, she had to get assistance in pulling in the mirrors on the trucks on each side and the trucks ahead in the front spots on each side. So all four trucks mirrors had to be pulled in so she could get out of the back spot.They should not have been my burden to do to get a truck out. What if I made a mistake and hit one of those mirrors Then when I came back, I was told all I needed was to give them the keys. They would email me the charges. When I said I wanted to see what the charges were so I would not have a surprise, the rep that checked me in gave me a look as if I had asked for something unreasonable. So I just left and promised myself to not use that U-Haul again. This had been my favorite spot because the head manager who has worked there a long time was very very friendly. I deserved better customer service. Both pick up and drop off.

April Quicksey 
Rating:
5.0

Customer did not leave a comment.

Marvin Sanchez 
Rating:
5.0

THE REPRESENTATIVE ON SATURDAY WAS VERY PLEASANT. CUSTOMER WAS EXCELLENT

Lisa Roberson 
Rating:
1.0

Mold growing in storage area black mold.... Damaged some of my items

David Thomas  |  Overall Experience 
Rating:
5.0

As per my view Uhail Jimmy carter service is awesome

Naveed Kapadia 
Rating:
5.0

The staff was excellent and did everything in her power to help me out and have good energy, would rent here again

Giovanni Avin 
Rating:
5.0

Everything was great. Staff very friendly and helpful.

Demetrius Byrd 
Rating:
5.0

Customer did not leave a comment.

Antonie perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Ruiz  |  First Impressions 
Rating:
3.0

upon checking my uhaul in the rep was a bit rude and was using profanity throughout the store with other customers. Also she was helping me at first and said I had to wait snd started helping other customers. That’s when I felt she became rude. If she was working along I wouldn’t have had an issue. Customer Service is important to me!

Karena Cody 
Rating:
4.0

Customer did not leave a comment.

ARTURO HURTADO 
Rating:
5.0

Customer did not leave a comment.

jamaal lightbourne 
Rating:
3.0

Add the credit card requirements for the cargo van to the website so people don't reserve something they can't get.

Ja'Nard McDonald 
Rating:
4.0

Customer did not leave a comment.

monique Washington  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Maria Becerra 
Rating:
1.0

The employee who checked me in for my reservation was very rude. I was really close to canceling my reservation based on the 5 minutes he talked to me. He brought up an issue on my account that I proved was not accurate however he continued to treat me like I was lying and at risk of returning the equipment damaged or late. Most customers you have are in a very stressful situation and to be talked to the way he talked to me ruined my whole day. I am always very polite and once he realized I had not done anything wrong in my previous rental, his demeanor should have changed. I will not be returning here again to rent anything.

Adam Lockhart 
Rating:
4.0

Customer did not leave a comment.

Tyrone Robinson 
Rating:
5.0

Thanks friend atención for serving

Hugo Javier 
Rating:
5.0

I went to this store twice in seven months and both time the network was down. I wasn’t in a rush but it was a little bit inconvenient.

Dagmawi Berhane 
Rating:
3.0

Customer did not leave a comment.

RONALD CLARKE 
Rating:
1.0

I reserved the rental truck, 2 furniture movers, and one utility dolly online with rental date of 12/20 for 8 hours. When I got there at 7:00 am to pick up everything, they only had 1 furniture mover and one utility dolly. I really needed two but the counter person could only find one furniture mover to rent out. I gave them an estimate of 70 miles I think I would drive. They put a hold of $122.17 on my credit card: $29.95 for truck rental, $7.00 for one furniture mover, $7.00 for one utility dolly, $55.30 for mileage rate $0.79 x 70 miles, $15.00 insurance, and $7.92 for taxes and fees. I returned the truck on same day, 12/20, at 2:21 pm. I had only driven 53 miles instead of 70 miles. I went into the store and the counter person told me she didn't have anyone to check the truck back in and to leave the truck keys in the cab. She said "We'll check it in later and send you an e-mail receipt". I never got an email receipt but I gave them the benefit of doubt since it was close to the holidays. I took a picture of the mileage and left believing the employee's words. The estimated charge of $122.17 went through without the mileage adjustment. I called and spoke to an assistant manager, Andrea, at the local U-haul office on 12/23 to resolve the overcharge and she said the truck hasn't even been checked back in from my original date of 12/20. She said she would check the truck back in and send me an itemized email of charges. Well the email charged me an additional $190.64 on top of $122.17 for three days of every daily charge. I called and spoke to Andrea again and told her I returned the truck on 12/20 not on 12/23. She said she had to send the information to regional office to get things straightened out.

Bryce Brandon 
Rating:
1.0

The customer service was awful. Please train associates to provide better services when a customer has questions. This has been one the worse experiences I’ve had.

cristal corona 
Rating:
5.0

Great and fast service

Blanca Teran 
Rating:
5.0

Customer did not leave a comment.

Yvonne Reyes 
Rating:
5.0

Customer did not leave a comment.

Fatrina Goodwin 
Rating:
1.0

Lying saying they sold my things for 50 and it was worth over 5,000 and still trying to come after me for Moët is crazy.. I thing they allowed an employee or family member to buy the items.

Ashley Otis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Campbell  |  Overall Experience 
Rating:
2.0

The unit I was going to move into had feces all in the unit and a bed pan was on the floor

OHLEN BRAMBLETT  |  First Impressions 
Rating:
5.0

Keep up the good work!

Bobby Williams  |  Overall Experience 
Rating:
1.0

I would love my account restored now that Mr. Maldonado has vacated the premises. I have called a written numerous emails with no response. Feel welcome to contact me at 404.552.1252. Sarah Greene

Sarah Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QAISAR ABBAS  |  Overall Experience 
Rating:
5.0

Very clean, easy to access. The whole staff crew from the manager down was super friendly and helpful even though we got there 20 mins before closing.

Sarah Summerlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Ware  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deja Bernard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alondra gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aisha Williams  |  First Impressions 
Rating:
4.0

Thank you

Brandon Bush  |  First Impressions 
Rating:
1.0

My items were damaged in storage due to a leak. Because of the leak it created bugs and maggots inside some of my furniture, created mold on some of my very expensive shoes and clothing.

EBONEE PHILLIPS  |  Overall Experience 
Rating:
1.0

Whe.n i pPick up uhaul was terrible truck was blovked and owner took more than a hour to arrive drop applicaton didnot work

Nataly Juarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA WILLIAMS  |  First Impressions 
Rating:
3.0

Communication was lacking amongst some of the staff. It took me 3 attempts to cancel the unit well ahead of the next billing cycle.

Teresa Parry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimone Insang  |  First Impressions 
Rating:
1.0

First off anytime you try to call they almost never answer. Secondly the side door to the storage unit area would not close and was open to who ever wished to enter. Appears to be vandalized. Then there was a lot of trash leftover from people by the door like moldy mattresses and coaxial cables, cabinet. Lastly the unit was “air conditioned” I had a small unit on second floor and quite a few of my things were moldy. I don’t expect to use this facility again due to too many inconsistencies.

tony martinez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Gadson  |  First Impressions 
Rating:
3.0

The people were wonderful but the consistent issues with the people on the lots adjacent to the storage made it necessary to change storage operations I have always utilized uhaul do to need to switch somewhere was unexpected snd uncomfortable snd there was no security But the people who worked there were professional and more than helpful and kept their sense of humor even when the lines were long

MONICA FLIPPIN WYNN  |  Overall Experience 
Rating:
5.0

Keep up the good work with great customer service.

Bobby Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahmed Elrifae  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakema Mcduffie  |  First Impressions 
Rating:
5.0

Free first month with trailer rental. Check in and check out only took a few minutes. Staff was polite and helpful. Thank You

John McGarty  |  Overall Experience 
Rating:
4.0

The General Manager was very friendly and professional. The entire staff was amazing!!!

HERLITA JOHNSON  |  First Impressions 
Rating:
5.0

All the staff were friendly and helpful. The storage facility is nice and well laid out. Thanks You

John McGarty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Miranda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan Peebles  |  First Impressions 
Rating:
4.0

This is amazing facilities but the units are very dirty however the workers are AMAZING

JOSE PEREZ-RUIZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharra stapleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWAYNE DAVIS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joshlyn Mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Richardson  |  First Impressions 
Rating:
5.0

Diane was wonderful!

Mary Fredella  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexia McClay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES DINKINS  |  Overall Experience 
Rating:
5.0

Very convenient and clean

shinikka hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMETRICK JACKSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Biancca Juarez  |  First Impressions 
Rating:
3.0

communication with uhual was overall was not good. you can’t reach any of the employees in the store, then when you go into the store it’s usually only 1 person working which is not fair to them or the customers.

Quanece Lewis  |  Overall Experience 
Rating:
5.0

Everything was great at this location

Eugene Ivie  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Korina Berte  |  Overall Experience 
Rating:
4.0

Other then the phone answering system everything great but I could never get a hold of office unless I called 10x

Ashley Vidal  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Damian Dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Armstead  |  First Impressions 
Rating:
3.0

Storage spaces 2 small

Johnny Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE BANTOM  |  Overall Experience 
Rating:
5.0

Great customer service

shinikka hicks  |  First Impressions 
Rating:
1.0

I always have problems with uhaul! I made a reservation as usual. The rep was told I need to fit living room furniture in the unit. when I got there they said my reservation was for a 4 foot storage unit which is basically a closet. Previously I made a reservation in Laurel, md. For july2nd. When I got there they said the truck was in Washington DC. I drove there only to be sent to the heart of Baltimore. I ended up driving to 5 different locations before getting the truck then another location for the car tow dolly. Then when I got to the drop off location after driving 750miles that was attached to my drop off/storage location, I was told that I didn’t have a reservation for storage and could not drop off cause they don’t take one way trucks. I showed them the information but they said they couldn’t find it. When I left and went to a public storage and signed the papers I got a call from someone saying they “found” my reservation and to come back. Public storage was already closed so I couldn’t get my money back. This was after paying $150 in additional cost for the public storage that I didn’t even want. After calling and speaking to several reps I was told the drop off location in my records was correct so I went back. The lady said, “I don’t take one way trucks and equipment but I need it so I’ll take it!” So because she needed it was the only reason she accepted it. Such a disappointment cause I’ve spent well over1,200$ in the last month with uhaul only to have my furniture and other items spread all over Atlanta because people can’t perform their jobs properly. To say I was inconvenienced would be a drastic understatement. If I could rate 0 stars I would.

Valencia Aytch  |  First Impressions 
Rating:
1.0

Rat feces all over my stuff/stains and some of my stuff was ate up. It is very unsanitary I have put in a claim to be refunded. This is ridiculous and the manager ain't worth nothing.

Jennifer Sherman  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cleon Allen  |  Overall Experience 
Rating:
5.0

Both the ladies that waited on me and my husband we were very helpful and friendly

APRIL TAYLOR-BRADLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Stigler  |  Overall Experience 
Rating:
5.0

Excellent says it all

Barbara Kantargi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKILAH DEBOEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PREVO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY HUFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH SPRUEIL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

duane miller  |  Overall Experience 
Rating:
5.0

Great I always use Uhaul. 🤩🤩🤩🤩🙏🙏🙏

Susie Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATOUMATA SYLLA  |  First Impressions 
Rating:
1.0

When I got my things, they were wet. The prices kept going up. It was horrible.

Loretta Bonner  |  Overall Experience 
Rating:
5.0

Robin was the BEST‼️

Constance Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Althera Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylinda Webster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hale  |  Overall Experience 
Rating:
1.0

My furniture was destroyed with mold and it rained in my unit ….

tambu smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hale  |  First Impressions 
Rating:
5.0

Great front check out clerks

Richard Williams  |  Overall Experience 
Rating:
1.0

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Marc Burger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah Schlein  |  Overall Experience 
Rating:
4.0

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

TYRONE MORTON  |  First Impressions 
Rating:
1.0

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4,000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

joselin athanasios  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAVONEA WILLIAMS-PEARSALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD PALMER  |  Overall Experience 
Rating:
4.0

My only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.

david ojeda  |  Overall Experience 
Rating:
1.0

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

joselin athanasios  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrice Brown  |  Overall Experience 
Rating:
3.0

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

christina clemons  |  First Impressions 
Rating:
5.0

Good people. Nice attention

mauricio henao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles berry  |  Overall Experience 
Rating:
5.0

Customer service was very very very excellent.

AMEENAH RASHEED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORGE MORALES-MENDOZA  |  Overall Experience 
Rating:
3.0

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Aleshia Thompson  |  First Impressions 
Rating:
5.0

Staff remembered me from previous experience. Very professional & helpful

MICHAEL POWELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia Jerome  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TIMAYA GRAY  |  Overall Experience 
Rating:
3.0

My move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.

cleopatria shyne  |  Overall Experience 
Rating:
4.0

Customer service Great

Patrice Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashad Allen  |  First Impressions 
Rating:
4.0

The staff was friendly and very helpful.

david ojeda  |  First Impressions 
Rating:
1.0

I would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.

Anita Askew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Heidman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE MORALES-MENDOZA  |  First Impressions 
Rating:
5.0

Nice person help show storage box and easy .

charles berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alison Barshak  |  Overall Experience 
Rating:
5.0

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Kerry Bryant  |  First Impressions 
Rating:
5.0

Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don’t find genuine people like her these days. I appreciate all she done for me.

LAKEATA WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL MORABITO  |  Overall Experience 
Rating:
5.0

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

JACQUELINE HUNTER  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kim Harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Schuck  |  First Impressions 
Rating:
1.0

I could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.

Francias Cassius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Askew  |  First Impressions 
Rating:
1.0

You have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn’t mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month “free” for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously “reserved” #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn’t available (an empty unit). They didn’t give me that one. Then I finally leave the office with a different unit # and they didn’t give a new gate code, so I got lock out outside the gate because my previous gate code didn’t work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with “ME” but she didn’t want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn’t see me and pretended to be busy, even when I tried talking to her she will answer “hold on” and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn’t supposed to “see her counting the money”... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him “he wasn’t supposed” to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!

DOLORES FIGUEROA JIMENEZ  |  First Impressions 
Rating:
1.0

Some people there were helpful but others were nasty!!!

MICHAEL DICKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Witsell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shaquan shumake  |  Overall Experience 
Rating:
4.0

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

eric lund  |  First Impressions 
Rating:
5.0

The only complaint I have is after leaving I was told everything was good l learned my account was charged 32.00 I have no idea what this was for please contact me

Anthony English  |  First Impressions 
Rating:
5.0

Never staffed properly causing wait times to 30 minutes

TEREASA WRIGHT  |  Overall Experience 
Rating:
2.0

I spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn’t assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are “supposedly climate controlled” and dirty.

MARISOL NAVEJA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Hill  |  Overall Experience 
Rating:
1.0

It was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyone

Randall Jefferson  |  Overall Experience 
Rating:
1.0

I received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!

curtis bailey  |  Overall Experience 
Rating:
5.0

Tamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.

Hina Klegner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Guthrie  |  Overall Experience 
Rating:
5.0

U-haul has been the best place to do business with and would trade for nothing. Blessing

Gang Breaker Inc.  |  Overall Experience 
Rating:
4.0

The staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availabl

Twanette McDowell  |  Overall Experience 
Rating:
5.0

No comment

Tangela Bailey  |  First Impressions 
Rating:
5.0

My storage and customer assistance are great.

Omoniyi Mutiu  |  Overall Experience 
Rating:
5.0

Staff went above and beyond with assisting. Wonderful experience.

SHATIMA MICKENS  |  Overall Experience 
Rating:
5.0

Great

Raisa Coleman  |  First Impressions 
Rating:
5.0

Great service...

Rebecca Black  |  First Impressions 
Rating:
5.0

Very good ciustomer service

Dianna Fairfax  |  First Impressions 
Rating:
2.0

Employees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.

Danielle Summers  |  First Impressions 
Rating:
5.0

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Catherine Johnson  |  First Impressions 
Rating:
5.0

Megan is a true G. She helped me out massively and made everything smooth.

Nate Figg  |  First Impressions 
Rating:
1.0

My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.

Richard Infante  |  Overall Experience 
Rating:
3.0

Moved out back in November of 2018, not March of 2019

Dolin White  |  Overall Experience 
Rating:
3.0

No comment

Felicia Eley  |  Overall Experience 
Rating:
5.0

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

ameenah rasheed  |  First Impressions 
Rating:
5.0

The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!

Dolin White  |  Reservation 
Rating:
1.0

UHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.

Jaleesa Wilson  |  Overall Experience 
Rating:
5.0

Thank yoi

Erika Harvey  |  Overall Experience 
Rating:
5.0

Jessica was professional and helpful in our questions about the State as well as certain areas.

Tiffany Phoenix  |  Reservation 
Rating:
5.0

Steve and the staff were all very professional and helpful.

Karen White  |  Reservation 
Rating:
5.0

Excellent

Woohyeon Cho  |  Overall Experience 
Rating:
5.0

I really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.

Rebecca Smoot  |  Overall Experience 
Rating:
3.0

It could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.

CHRISTINE BARTLETT  |  Overall Experience 
Rating:
5.0

na

Dominique Smith  |  Overall Experience 
No reviews have been submitted for this location.

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