Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)

1,292 comentarios

10814 Dorchester Rd   Summerville, SC 29485

(843) 875-9916

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(843) 875-9916

10814 Dorchester Rd
Summerville, SC 29485

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Emma K. 
Clasificación:
3.0

El cliente no dejó un comentario.

EVELYN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilmarth H. 
Clasificación:
3.0

The young lady that works at this location is lazy and has a attitude when you ask a question or you need help if she doesn't like her job just stay home

Tiffany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latiesha S. 
Clasificación:
2.0

I was called by a store associate stating that I owed an additional $30 for going over the allotted mileage after I had already dropped the truck off. This was not explained to me while I picked up the truck, therefore I feel that this charge should be credited back to me.

Lindsay T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio H. 
Clasificación:
3.0

I was charged for an extra day

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
3.0

Did not appreciate the fact that I was not notified sooner of the vehicle availability that I requested. But overall the experience was acceptale

SHIRLEY M. 
Clasificación:
5.0

Nothing..they got this!!!

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonidas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne D. 
Clasificación:
5.0

There was a man and woman working today. Super friendly and very helpful. Would use again

Robert S. 
Clasificación:
3.0

N/a

SHERLITA W. 
Clasificación:
5.0

I do not feel there is much else y'all could do at this site to improve upon the customer experience or services. Everything was excellent and overall great uhaul rental experience.

JASON H. 
Clasificación:
5.0

Other than not having enough parking, this storage unit was within my price range for a climate control unit. Everyone was helpful when I called and I was kept updated thru email. It is a safe to go to when needed.

BARBARA M.  |  Overall Experience 
Clasificación:
5.0

Tracey and her staff went out of their way to take care of my needs

CRAIG Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R.  |  Overall Experience 
Clasificación:
5.0

Nothing!!

David R. 
Clasificación:
4.0

Area seemed a little cluttered but assisted clean

McNeil D. 
Clasificación:
5.0

Great rental experience.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauchlin B. 
Clasificación:
5.0

Quick and courteous service made renting a trailer a seamless experience

William S. 
Clasificación:
5.0

was disappointed that I had to go so far to return trailer. there is a location in Ravenel which is 10 minutes from my home, but couldn't drop off there, instead I had to drive 25 minutes.

Don G. 
Clasificación:
5.0

This was the second time that I rented storage space from Main Road Storage on Dorchester Road. The staff is friendly and the facility is always clean and I feel safe entering alone. I will definitely rent from this location again if I find myself in need of a storage unit.

Krystal W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaniqua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyatt E. 
Clasificación:
5.0

El cliente no dejó un comentario.

margarea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB W. 
Clasificación:
5.0

Quick service..had our requested 6x12 clean and ready to go. Jaime was very friendly and helpful..

Thomas V. 
Clasificación:
5.0

Very knowledgeable and helpful staff in and out with very minimal wat time

Mike Y. 
Clasificación:
5.0

They were very busy but both inside and outside help were calm and helpful. Truly professional and helpful even when things were hectic. Sorry I dis not get their names .

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK E. 
Clasificación:
5.0

This was the second location - the first, at 1005 W 5th N St, Summerville, SC, was closed (when online it said they were open until 5 p.m.) and the trailers were in a junkyard with weeds growing around them and what looking like a quarter mile of pot-holed filled road. That was a horrible location and I had to switch locations in the "parking lot" of that location. That was very stressful, but the Dorchester Road location was wonderful and thankfully only 12 minutes away. I would re-evaluate the 1005 W 5th N St, Summerville, SC location - not a good look for the UHaul brand.

Genevieve P. 
Clasificación:
5.0

Convenient location and always accessible for storage needs.

WILLIAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne S. 
Clasificación:
5.0

Nothing, the gentleman that helped me was great!

Mitchell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Art A.  |  Overall Experience 
Clasificación:
5.0

thanks! Very reasonable, kind and friendly location Simpsons Maintenace group LLC

Gaynell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike Y. 
Clasificación:
5.0

Not your fault, but whoever did the alignment and didn't re-center the steering wheel made me nervous for a few miles. HA!

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

Everything was smooth at pickup and drop off. Friendly staff, will definitely be coming back to rent again.

Joshua D. 
Clasificación:
5.0

All good…

Stephen K. 
Clasificación:
4.0

I had major problems checking in, had to call Customer service multiple times. Self check in wouldn't load and kept going to reservations page after uploading driver's license photo more than 3 times. Custom care wait times were over 10 minutes and then I got a call back only for a recording to tell me they were still busy. It took me over an hour to check in. Would have been faster to go inside to rent truck versus self check in. Once I was finally able to check in after calling customer service, the U-Haul app didn't give me a code to retrieve the keys. Had go call customer service again and wait. Also, wasn't able to return truck because after I uploaded the gas tank picture/odometer, the page went to a different page with a sign up for some other uhaul service. Attendant was great and she took truck.

Marisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
2.0

Not friendly. They charged me 10 dollars for fuel when I drive 10 miles only and still stopped at a gas station and filled up the tank to where it was at before driving back.

Sheraz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
2.0

The lady that was onsite acceptng returns was quite upset about the number of vehicles being returned to that location and was going on and on about that with attitude as though it was my fault that I was allowed to choose this location for u-haul return.

Nick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis R. 
Clasificación:
5.0

Amazing staff, they made move in and move out seamless. I had last minute need for a truck and they had me set up and ready to roll. Couldn't be more happy to of stored here. Highly recommend this location because of the people.

Ashley D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonidas D. 
Clasificación:
2.0

the cab was dirty, there was something sticky in the cup holders and on the seat and steering wheel. I also waited 1.5 hours to be able to pick up my truck because the 24/7 app was not working and my phone call was not being answered promptly

Eleanore F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
2.0

Very rude when I arrived

Michael S. 
Clasificación:
2.0

Booked trailer week in advance. Pick up it has a flat tire and no other ones available. Go to different place, she hooks it up lights don't work. Three cables later lights work. She hooked it up wrong as trailer bucked and jerked whole time until we disconnected it and reconnected it. When we brought it back had to back it in between 3 large uhaul trucks into a narrow spot. Very frustrating. Never use them again.

Robin H. 
Clasificación:
4.0

There was no dolly carts or blankets, even though I requested them.

Jorge M. 
Clasificación:
5.0

Everything was great except, the air conditioner pipe was putting out the water right next to the door you go into for your units. It was very slippery. Other then that a great facility. Thank you. Suzanne Blackie daughter of Ethel Stone.

Ethel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Helpful and well staffed. Some waiting due to many customers, but I was acknowledged and greeted.

Kathleene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara W. 
Clasificación:
5.0

Also keeping up with Uhauls standards!!!

Donna B. 
Clasificación:
5.0

Counter help are the best! Manger is the one who trained then. She should be rewarded for her hard work. I think her name is Tracy. Also fast service always.

CARROLL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
5.0

Service here has always been great. I will continue to keep using them. Mrs. Tracy has skills backing up trailers.

Eddie J B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl I. 
Clasificación:
5.0

Awesome customer service

ernie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernie S. 
Clasificación:
5.0

Nothing at all, staff was super friendly and the process was so easy. I had to extend my use of the uhaul and they were so accommodating. Highly recommend this location.

Victor B. 
Clasificación:
5.0

Great customer service experience! No need for improvement at this location.

howard P. 
Clasificación:
5.0

Very nice and helpful staff.

Susan D. 
Clasificación:
5.0

I was guided in parking the trailer in the designated spot and she unhitched the trailer without any assistance. Very friendly and professional. Well done!

Dean B. 
Clasificación:
3.0

We actually dropped off at 709 Miles-Jamison Rd because that was the address on our paperwork for drop off location. The parking area at 709 Miles-Jamison Rd was very crowded and not easy to maneuver around.

Felicia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Absolutely amazing and welcoming experience. Everything from getting my RV stored with ease- to helping me return the dolly.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gayle K. 
Clasificación:
5.0

Great customer service each and every time. Mrs. Tracy is always so helpful and very professional every time. Thanks again Mrs. Tracy for another positive experience.

Eddie B. 
Clasificación:
4.0

Vehicle is in dire need of maintenance. The steering is shot as I was able to rock the steering wheel back and forth almost 1/4 turn without any effects on the actual steering. I believe this truck is not safe to drive as per manufacturer specs. Office staff was awesome to work with.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Increase employees pay for above expected rental experiences.

JARIETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth B. 
Clasificación:
4.0

If a customer forgets an appointment time, don't be rude to them about it. People that are moving across the country have a lot on their plate, mistakes like this happen. The last thing I wanted to hear was a snarky comment about being late to my 5 minute appointment after a week of incredible stress. Have some compassion.

Ragan A. 
Clasificación:
5.0

The staff at this location is excellent to work with and truly try to help. I would highly recommend this facility

Bruno D. 
Clasificación:
5.0

Tracy was very helpful , my miles was messed up and she tried everything to fix it but couldn't but did everything in her power to make sure it was corrected I appreciated her willingness to help and reach out after to make sure everything was taken care of

Ashley T. 
Clasificación:
5.0

Service was excellent, very helpful, and I will certainly be going back to this location for sure.

JARIETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey D. 
Clasificación:
5.0

The people at this facility were outstanding!!

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deng L. 
Clasificación:
5.0

I just wanted to say that Mrs. Tracy did an excellent job with the service she provided to us during our visit there on Saturday morning. Thank you so much Mrs. Tracy for a positive experience.

Eddie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
4.0

Drop off was after closing and the online pro was was lengthy

Colleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Professional and very helpful. Always willing to go out of their way to meet customer requirements. Strongly recommended!

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Clean facility (storage and office/showroom), helpful and competent personnel. Can't ask for more!

Art A. 
Clasificación:
5.0

This location was excellent

DAVID D. 
Clasificación:
5.0

From beginning to end the staff was professional and helpful.

Steven "Mark" R.  |  Overall Experience 
Clasificación:
5.0

Was a customer for almost 2 years. Paid on time each month. I wanted to move over one space so that it would be a little easier to back in. Was told that I would have to pay the new much higher price since it would be considered a new rental. Pretty ridiculous. Rates were raised each year but I just felt that they were raised just because they could. Raises were too high.

David F.  |  Overall Experience 
Clasificación:
5.0

Need a restroom to use after hours even if a portolet Everyone and everything else was wonderful

Karen P.  |  Overall Experience 
Clasificación:
5.0

The facility is very clean and the staff are friendly and helpful.

Ronald W.  |  Overall Experience 
Clasificación:
5.0

The staff (Tracy) is outstanding! Professional, friendly, helpful!! There is a great Team there whether you are renting a U-Haul or renting a storage unit. They help make your transitions smoother and better!

Brian D.  |  Overall Experience 
Clasificación:
5.0

Very nice unit! Had for 4 years! Thank you for everything!

BILLY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin T.  |  Overall Experience 
Clasificación:
5.0

I've had a unit here, various sizes, for over five years. The manager has been there since I started. I moved a distance away and had to get a closer unit. She has taken care of me, with professionalism and compassion, for the entire time. I would not have moved if it didn't take me so long to get there from my new location. Always clean, always available when I needed it, and great communication from the office. She deserves a raise! Very sincerely, Wade Flinner

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D.  |  Overall Experience 
Clasificación:
5.0

My 2nd time using this facility. They are easy to work with and communications is outstanding!

An N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mostafa E.  |  Overall Experience 
Clasificación:
5.0

Excellent on all services.

Beverly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M.  |  Overall Experience 
Clasificación:
5.0

This is a fantastic place for your storage needs. The staff was always friendly and helpful.

Terry H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace S.  |  Overall Experience 
Clasificación:
5.0

VERY CONVENIENT TO OUR NEW HOME. GOOD RATES AND FRIENDLY STAFF. NICE QUIET STORAGE AREA SO YOU NEVER FEEL RUSHED.

CAROLANNE J.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Staff was knowledgeable and helped us select the proper boxes/materials for moving. This was our first packing and storage experience in 32 years so we were rusty. Facility had easy access and was readily available when we needed it. Main Road Storage made it easy!! Thanks to the Main Road Storage staff for all their help. Would most certainly use them again...

Billy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  Overall Experience 
Clasificación:
5.0

I have received nothing but excellent service every time I have visited Main Road Self Storage, from renting trailer, to trucks and storage space. Thanks, JW

John W.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly. Highly Recommend.

Theresa K.  |  Overall Experience 
Clasificación:
5.0

This storage business was perfect for our move. Friendly and professional staff and a generally pleasant experience. Climate controlled units kept our belongings safe and in good condition. Could not have been more pleased.

Warren S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K.  |  Overall Experience 
Clasificación:
5.0

Gracias

CYNTHIA W.  |  Overall Experience 
Clasificación:
5.0

The process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.

KRISTIN M.  |  Overall Experience 
Clasificación:
5.0

Thanks for all the help and enjoyed your professionalism and great people. GOD Bless

Robert R.  |  Overall Experience 
Clasificación:
5.0

Folks up front were and are always friendly and accommodating. Thanks, Waverly McNeill

Waverly M.  |  Overall Experience 
Clasificación:
5.0

The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!

Mary Ann O. | Reservación
Clasificación:
5.0

This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!

KAREN G. | Reservación
Clasificación:
5.0

Very attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.

Missy R. | Reservación
Clasificación:
5.0

Ginger was phenomenal, the process was quick and easy.

Cherita T. | Reservación
Clasificación:
5.0

Great Customer Service! Great storage facility!

HEATHER H.  |  Overall Experience 
Clasificación:
5.0

This facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.

JOSEPH K.  |  Overall Experience 
Clasificación:
5.0

Great Experience!

ED F.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Gracias.

AMY H.  |  Overall Experience 
Clasificación:
5.0

We have had a storage here for some time and always been happy with the facility and service

MILTON S.  |  Overall Experience 
Clasificación:
3.0

Apparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.

SHANEQUA M.  |  Overall Experience 
Clasificación:
2.0

Everything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.

PATRICK E.  |  Overall Experience 
Clasificación:
5.0

Ginger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!

BRUNO D.  |  Overall Experience 
Clasificación:
4.0

Staff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.

ANDREW C.  |  First Impressions 
Clasificación:
3.0

Cancelled reservation

Privacy R.  |  First Impressions 
Clasificación:
5.0

Unit was very clean and staff were kind and informative.

Privacy R.  |  First Impressions 
Clasificación:
5.0

They got my in the perfect unit size that I needed.

Privacy R.  |  First Impressions 
Clasificación:
3.0

They assisted me making changes as I didnt need unit again.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Clean facility and helpful staff. Ginger was awesome and accommodating.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The facility is very nice, clean and staff was very polite as well.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I haven`t seen the facility yet bc they were not open on 5/28 but will g tody

Privacy R.  |  First Impressions 
Clasificación:
5.0

Clean facility, friendliest staff, very helpful.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very clean facility Friendly helpful staff.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Facility is very clean, easy to access, secure, and the customer service is top notch.

Privacy R.  |  First Impressions 
Clasificación:
2.0

By time I finished loading my uhaul, and got on the road. They were closed, which left me in a pickle. Had to find another storage facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Sherri`s customer service has been outstanding!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Sherri`s customer service has been outstanding.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Sheri`s customer service has been outstanding.

STEPHANIE H.  |  First Impressions 
Clasificación:
4.0

Very nice service staff!

Privacy R.  |  First Impressions 
Clasificación:
5.0

The two ladies at the desk were super helpful! I ended up needing a larger unit when we got there,and they even helped me out by allowing me to return my truck at their location.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Sherry was very professional and helpful the storage unit was clean.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and very helpful. The facility was very clean. I would recommend this faclilty to friends.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Didn`t honor uhaul first month free. Did have another special going, but was prepay month and half get one month free.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice facility with good hours and great prices.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very pleased with facility and service was outstanding.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Location feels very secure. Extremely easy to move all my property from the truck to my unit. Se los recomiendo a todos. Staff is also extremely friendly and helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

An awesome place for storage. Clean, well kept, secure facility. The staff there are wonderful!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Ms. Jeanette was extremely helpful and personable. The facility was clean and well-maintained. I am very satisfied with my selection of main road storage.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The facility was better than I expected, and your staff went above and beyond the call of duty to make me feel comfortable and secure. Thank you for everything!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice people to deal with, and the place and unit are very clean.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Clean unit with plenty of space. Handy entrance with different carts available to use.

Privacy R.  |  First Impressions 
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