Checking in and out the rental on the phone is a pain. Not too happy with that service.Ramon R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Whitewater, WI 53190
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service; knowledge and care. Took the time to go over things throughly and answer questions. Available after hours.Kandace K.
Needed a heads up on the return survey / process. Had to come back to finish the drop off of the unit.Dan D.
The u haul was extremely rough and bumpy!!!!!!!!!ken R.
To be clear, the beginning of my review is NOT about Mills Automotive. It is about Ace Hardware in Whitewater which was my original return destination that U-Haul offered in the system. I pulled into the parking lot and should have known things weren't right when I saw no U-Haul signage or other trucks. I completed my check-in on my phone, walked up to the store and saw NO return box as I was directed to do. I went inside and found a polite older gentlemen working, told him I was there to return my key, and he looked at me like I had three heads. He said he was not aware they even did U-Haul. He then went to look for a manager which took several minutes. In the meantime a younger employee came in the door and he asked her. She looked at me, again like I had three heads, and said that their "rep" just left yesterday and they were not yet equipped to take returns. I said okay, but U-Haul told me to return the truck at this location. She then said I was going to have to go to Fort Atkinson which is another 20 minutes away. I looked at her again and said I had already checked everything in. She basically acted like it was not her problem and offered little other option. I said I remembered there was another location in Whitewater I could return to and she said "Oh yeah", but then proceeded not to help me find that location. I asked "do you at least know the name of that other location" and she said well just Google it and find it. At that point another ACE Hardware employee came up, who might have been a manager, and I looked to him for a little assistance. He said "is this still about the U-Haul" and then offered NO help what so ever. I left very frustrated and went out to the parking lot. My wife was waiting for me and I got in the car and told her the story. I started to call the general U-Haul line and got into your que which was to be about a 5 minute wait, while my wife Googled other locations. At that point we found Mills Automotive and called there. This is the positive part of the review - Samantha at Mills Automotive was VERY HELPFUL and we returned the U-Haul to her location about two miles down the road. She went ahead and called U-Haul for us, got the return changed to her location, and when I arrived with the truck she even spent several minutes listening to me vent about my prior experience. She said when she talked to someone at U-Haul they told her that it was not possible that Ace could be selected as a return destination. She then gave the person my reservation number and sure enough, it showed Ace Hardware as the return destination that I had selected over three weeks ago. Samantha was very understanding, apologized several times and went out to check in my truck. If I ever need a U-Haul in the Whitewater area, I am going straight to Samantha, and as my daughter is a student at UW-Whitewater, if she needs her car repaired I would send her there!! I am sure this review will fall on deaf ears if anyone reads this at all, but it would have been nice to have been offered a partial refund for all of this inconvenience as I did everything as was stated.David O.