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Elvia M.
Customer Reviews for Mills Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gal at the front desk was so helpful and also got me a truck to rent when I needed one the most!
BILL C.This was a political campaign office that doubled as a rental location. It was fine enough since it was closed otherwise while getting the rental but it would have been very uncomfortable if the campaign office was open.
Sean B.I was there after hours and completed the drop off on my phone.
Allen M.Could use a hand cart or dolly
Adena Z.had a flat tire when i picked it up
Steve B.Quick and friendly service.
LISA T.The place was great the staff was very nice and helpful. The only thing I would recommend changing is the hours they say their open and the hours they are actually open. I was told to pick up the truck between 8-12 and they weren't even open so the lady had to make a special trip at 8am to meet me.
Tiffany K.I dropped in without an appointment or online reservation the staff was friendly and took care of my needs right away. We set up a drop off plan that allowed me to return trailer after hours. Great service!
Douglas A.This was a easy pick up location with plenty of space to move around and helpful staff!
Emily G.I pay to mush money compared to other transactions
david F.The stress we went thru, not knowing where we would have to pick it up, & drop off until day before!! You ask us our preferred, but end up having to go elsewhere. It worked out, this time. Rented a truck from Penske in July, & they brought the truck we wanted from Madison to Janesville, no problem. No wondering where we were going to be sent.
Mary R.The charges are too much.
Louis F.Great professional crew! Well done!
Charles W.Cargo area of truck was dirty and we had to clean it before loading. Also, U-Haul requires that the truck be returned clean but doesn't even provide a broom. If you're renting one way, it is not always easy to be able to clean out before returning. If I have to return it clean, I expect to pick it up clean. Also, fuel tank was half full at pick up and I had to return it the same or be charged. Have you ever tried to half fill a gas tank?
Richard L.Provide better parking spot if you are leaving your vehicle there while using the Uhaul truck
PAUL W.The rental experience was very good. They handled everything perfectly and explained the process well.
Bill L.Pick up location THAT I REQUESTED was the full-service U-Haul in FORT ATKINSON. U-Haul changed the location to Mills Automotive in WHITEWATER without my consent. NOT ACCEPTABLE. PISS POOR CUSTOMER SERVICE ON U-HAUL'S PART. Mill's Automotive, however, once I got there, was adequate and friendly. Just not the location I wanted to pick up from that morning as it cost me an extra 40 minutes of driving time on a day that I didn't have that time to spare.
Bridgette M.Samatha was great
John N.I appreciated that they were able to arrange for me to keep the truck an extra day.
Jude C.Seamless pick-up and drop-off!
Sherry S.I specifically asked for counter rental and when I got there the place was closed, but found an employee that informed me I had to do the rental on my phone.
Laurenne A.Everything was great.
Anthony C.Not switch pickup location
Michael H.Always a nice experience at Mills UHaul. Easy in and out and clear communication.
Michael R.Samantha was awesome and able to get me handled in under ten minutes.
Brian F.The floor was dirty
VICENTE A.No hitch adapter available. Otherwise great service!
Karleen W.IT WAS 20 F****** MILES FROM WHERE I RESERVED MY TRUCK! I got to the Elkhorn location and the GSP tells me I have to go to a spot in a town 20 miles away in another county? Kiss my grits! Also the truck was in like the back row in the grass with 2 trucks blocking me from going out the front so I had to back up and drive through a grass field to a gravel road with the top of the truck getting hit with branches. I would have called to complain but wait time was 63 minutes to talk to someone so it was quicker to just ask my sister to drive me 25 miles out of my way. This whole experience was a nightmare.
James W.The 24/7 cell phone pick was the worst experience ever. First my pick up was changed to 2 miles from my home to 38 miles from my home. Because of this I had to adjust my pick up to a day early, and pick up at 9:30 at night. When we arrived at the pick up location it was dark and raining. I then began the pick up with my smart phone and it couldn't find my location. So I then had to search around in the dark and in the rain to find a barcode to scan. After about 10 minutes I found that then it asked for a selfie picture so I did that and tried to send it and it said I didn't have enough memory. I tried this again numerous times to no avail. Did I mention it was raining and in the dark. So I had to have my wife download the U-Haul app and start over. After this she was able to send my selfie on her phone and then it said it didn't look like a headshot so we had to try again. This happened about 5 times before we decided to take a picture of me with my phone and she would take a picture of my picture on my phone. That finally worked. Then it asked for alternate contacts to contact do we put in contact information and it said that the phone numbers were invalid. THEY WERE NOT. We kept putting the same contact information in and after about 6 times they were finally accepted. Then I had to take a picture of my driver's license and that took 3 tries before it was accepted. We finally got the code to get the keys and send information about the truck. We did this and then was asked to send a picture of me again but with my driver's license in the picture also. That took several tries before it was accepted. After that it wanted a picture of the dashboard to see the odometer and the gas gauge. We did this and after numerous tries it was never accepted. We decided that after wasting over an hour of our time in the dark and in the rain we would just take the truck and start back on our 38 mile journey back home.
Hugh M.Nothing. Excellent service.
Michael C.Gracias
Richard C.The drop off was simple and easy, far less involved than I was expecting, even on a weekend when I expected no one would be available.
Bethany N.Owner operator was friendly and helpful to the extreem.
Joseph K.Was not able to open the door. Kept jamming. The trailer was not functioning properly. Even with no load, the trailer bounced around way too much.. it was so bad, I had to stop in Madison and replace it with a different trailer. The replacement trailer I picked up from Madison worked well and the manager at the Madison location did a fantastic job.
Paul E.The political signage wasn't as visible as on some previous occasions.
Thomas D.Mills Automotive, Whitewater, WI, always friendly staff and accommodating parking lot to retrieve and return rental equipment.
LAWRENCE B.Better signage needed as to: 1. They're the uhaul place and 2. Where the after hours drop box is
THOMAS S.You gave me a truck with no gas, then charged me to fill it when I brought it back the same way.
Jeffrey W.Very helpful service.
Gerald K.Wear masks in a small enclosed office space during a pandemic.
Roger F.Equipment not available at scheduled pickup time. Customer before us didn't know there was a time to return it.
Steven M.I had no issue with the pick up location, the person who helped me there was very nice and pleasant to deal with. The truck itself however was simply awful, loud, no cruise control, difficult to handle. By far this truck was the worst piece of Uhaul equipment that I have ever rented.
Matthew L.