Trailer Rental & Towing in Westminster, MD at Cranberry Sunoco

I'm not sure why I was charged for 2 days when I returned the truck on time. The estimate was for $91 and final charges were $135. I went over my estimated mileage by 7 miles but that would have only brought the charges up to $98.

Helpful and friendly staff. They made my moving experience a great one. Kudos

Over charged me for "keeping the truck an extra day" when I had it for under 24 hours

Tell the owner of this location not to screw the customers. I had reservations for a 10 foot truck. Two days later a girl called me and said that there wasn't any ten foot trucks available, but I could have a 15 foot for the same price as the ten. Then when I picked up the truck, I was charged a lot more(400 dollars)on my credit card. The owner said it would be straightened out when I dropped the truck off. When I dropped the truck off I wasn't given any adjustments....That worker said all of the charges are taken care of at the pick-up point. Needless to say here I am in Florida and the guy in Maryland has my money. Plus the truck I ended up with wasn't as nice as the ten foot I was supposed to have. No more ever trusting U-Haul....No more dealing with them.

You guys charged me twice on my original price when I called you back there is no response

The individual who processed our paperwork was very professional and efficient.

I set up my reservation to pick up the truck at Wide Tracs and expected to pick it up there. I do not appreciate UHaul changing my pickup location. I set it up there for a specific reason and it should not have been changed. The person at the Exxon needed help navigating the U-haul web page for us to get our truck and go, and told us we could drop it off anywhere in Columbia - did not mention that we were supposed to call in for a drop off location. So when we went to leave the truck we were told we were at the wrong location. This is why I made my reservation at the other Westminster location. If corporate is going to change reservations I make, I will use another truck rental company.

Great service from this location

The employee that helped me was very friendly and courteous.

The attendant was very rude, when I asked questions about the price he just rushed my concerns. Did not go over the contract and when I asked him to go over the vehicle for damaged he told me not to worry about it. When returning the vehicle he got the mileage open the door looked in and by the time I went into finale the bill and was told he sent it to my email. Asked several times for a copy and was told to just read my email. I told him I wanted a final paper copy for my records. I have used this location several other times with a very professional matter. Very disappointed.

Agent wasn’t upfront about blanket pricing when picked up. Tried charging us extra for gas even though we filled to where the line said...but the contract was confusing and had 4 diff lines for where gas should be. Was very hard to understand and not helpful at all.

Nothing. Very quick process, both the reservation and pickup/drop off. Customer service was excellent.

Have people that speak good English. Very hard to understand the attendants. ALL were of middle eastern immigrants.

Attendant would not even initial or provide paperwork for return of the vehicle. I actually had him initial the back of my rental papers. No documentation was planned to be given and no explanation that it would come to me in email. Lastly, I was not able to understand him well due to a thick accent so I am not certain he knew what I wanted.

The location was convenient to where I was picking up something, but that's about all they had going for them. The guy at the gas station had no idea what he was doing to get my rental ready. He had to Facetime someone and hold his phone up to the screen while they went back and forth. He asked me to write my name, phone number and email on a blank sheet of white paper. For what reason, I have no idea. It took forever to get the paperwork and keys.

All went well except, I picked up a 4 x 8 trailer took it home and discovered that it was not big enough. I went back thinking that I could swap out the 4x8 for the next size up. Well, I couldn't just swap them out. I had to pay the rental for the 1st trailer and then pay again to rent the next size. I was disappointed.

The rate we agreed apun was not the rate was was applied to our rental! Very very unhappy with this location and u haul services! Definitely will not be recommending to any family or friends and will use something different in the future. Save your time and hassle and DO NOT rent from this location!

No help at all on how to hook up the trailer which was no big deal but when I tried to return the trailer I got the runaround. I was told they had no room and would not accept the trailer. The sent me to the Crown station which they said was only 2 miles down the road it was actually 4.5 miles. When I went there the people at the crown station said that they will not accept the trailer and for me to tell the Sunoco people that they were full (which they had plenty of room). I called U-Haul and spoke to Jermaine who was very helpful and told me to go back to where I rented the trailer (the Sunoco station) and tell them that they have to take it and Jermaine was going to call the supervisor. I went back and found a spot between a u-haul trailer and u-haul truck and parked the trailer there. I went in to get the paperwork signed and the guy refused and wouldn't give me his name. I told him too late I dropped it off and I was leaving. He then got a phone call from I guess the supervisor and then he told me to drop the trailer on the other side of the building. (the area he wanted me to drop the trailer off was very difficult to maneuver -close to the road and gas pumps. I told him I already unhitched the trailer in a parking spot and was not about to move it. He started yelling that I had to move it. I just got in my pickup and left. He was lucky I didn't drop it off in front of his gas pumps. Luckily I found a spot otherwise I would have because I did not want to be charged for another day because I had to leave for work at 4 am and wouldn't meet the 0900 deadline on Monday. This was the first time in dealing with U-haul that I had an issue. I would never do business with that location again. They should not be allowed to rent the equipment with that attitude. If it wasn't for the office 1-800-go-uhaul who were very professional and helped resolve my problem that I would rent from U-haul again just not the Sunoco or crown station. Both are located in Westminster, Md on RTE 140. feel free to contact me for more information. Very bad location and not friendly for returns.

The attendant who finalized the paperwork from my online transaction charged me $15.00 for insurance that when I paid for my rental online prior to pickup I elected to not have. When I asked him about the price difference he said the drop off location would take care of it but he spoke broken English so I am sure he didn’t understand my question nor did he remove the additional charge.

The attendant spoke very limited English. He communicated primarily by hand signals.