HAd to change pickup locations because the first one did not have the truck we ordered. The owner of that place said Uhaul was terrible and said they don't comunicate and never drop trucks off like they should. Uhaul will give a 50 refund if the truck is not where it is suppossed to be and that is probably cheaper than moving a truck. Very stressfull showing up to get a truck and no truck.Shawn C.
Trailer Rental & Towing in Westminster, MD at Cranberry Sunoco
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Westminster, MD 21157
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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I think maybe it's time for some newer trucksDONNA M.
Got charged for safe move which i did not accept. Would like to get a credit for this.RALPH D.
Nothing. The sales guy (don't remember his name but I think it started with an R) was so helpful and patient and I actually went above and beyond. I really cannot say enough good things about this place. I will always use them when I need help moving. He even ran out and helped me park the van!Stephanie D.
This is my 4th rental from this location. This is by far the best rental in and around westminster, md. I strongly suggest usiing this location! I loved the great, friendly customer service all the way through the rental experience. They were was so helpful. They even allowed me to keep the truck over night at no additional cost. The truck was well maintained and drove excellently as well and no hidden costs at all. I see no other need for using any other rental service and will be back once again! Thank you so much!SPENCER L.
A Uhaul rep called and changed my pickup location, and gave me some additional (10) miles. When I picked up the unit, that manager also gave me some additional (30) miles, so I wouldn't have to pay for any additional mileage. Upon drop off, I was later billed for an extra 40 miles. Perhaps these were not accounted for? Please take a look and let me know!Jason D.
The total U-Haul experience was horrible. Couldn't confirm truck initially. Changed locations and on the day before the move no 26' truck was there or available at that location. Even though I had reserved 10 days in advance. U Haul representative at Sunoco Cranberrry was incompetent. System was down and he gave me the phone number for the Sunoco. He should have called himself. Horrible experience !Andrew W.
My money is still on hold due to clerk error the truck was in need of strut repair so some belongings was damagedJESSICA S.
Everyone here is very friendly and very willing to help the best they can.MICHAEL C.
Didn't have the truck we needed in stock after making a reservation. Was told someone was working until 10 pm. Got there at 9:45 and was closed and could not refill at location. Charged a ridiculous amount to top off.Phil K.
It was clean because they make you clean , they too lazy to mop them selfs and expect you to have a mop wtf is that shitNICHOLAS B.
You guys should have a reduced fare for people with disability that's trying to rent from you.JOSE R.
This place is terrible and the owner is nasty or whoever was at the front desk. The truck had check engine light on when I rented it so the vehicles are not serviced. I returned the truck in 2 hours and gave the keys back and showed mileage to the same unfriendly guy. He then called me 3 days later asking when I'm gonna return the truck!!!!! Say what!!!! Unreal. Then I get some Pro note where I owe $7 and I can't pay it because he won't answer the phone. This business sucks stay away and rent the truck from somewhere else!!!VLADIMIR O.
The man at the station was not friendly in the slightest and i requested furniture pads and did not receive them, in addition I paid for them, mentioned on may things I did not get them and nobody from uhaul reached out to me.Max L.
The cab of the vehicle was smelly but appeared clean. The outside of the vehicle was dirty but didn't cause any issues. The location was small and the attendant asked for an emergency contact name and number at the desk which I thought I had already given during the reservation process. He had me write the name and number on a random piece of paper rather than an official document or submitting it into a computer.Katherine M.
Nothing all great thanksdaniel D.
Nice and fastLUIS M.
Van was dirty, unwashed, attendant did not inspect vehicle when getting van, or when it was returned. I still don't know what I was charged because survey come up before total cost if bill. LET PEOPLE view their bill, before asking about survey.kirdell W.
Great experience. No problem whatsoever! The owners/guys were there to help and the whole process went smoothly! Thank you all!Eric K.
I got a truck that was not clean in the cab. It was a very dirty, not properly cleaned vehicle. Then, after I returned it, I was charged $25 cleaning fee. I would like my $25 back.ROBERT L.
Communication skills were very poor...no paperwork to see what's what...strangePatricia A.
Ths site didn't have some of the supplies that I could use to compete my move. But it did have a selection of trucks that I was able to choose from. Service manager was helpful and efficent in getting me through the rental process.Rory D.
The truck was dirty inside with what looked like dog hair and dog dander on the passenger seat. My wife, who is allergic to dogs, got hives from it. This lead me to believe the rest of the interior wasn't cleaned either which is especially concerning during covid. The truck only had 1/4 tank of gas when I picked it up so I had to fill it before I left which was annoying. Maybe this is a scam to get the customer to pay more in gas? If it has a full tank when you pick it up it's simple to return it with a full tank and the customer isn't paying for any gas he/she didn't use. But it's hard for the customer to return the truck with 1/4 tank of gas. It's more likely they will return it with more gas than that so the customer is paying for gas they aren't actually using. There were scratches, dents, and other cosmetic damage on every side of the truck so I had to take more time to take pictures of everything so I wouldn't be found at fault for it. It made me glad I got the most comprehensive insurance option, but I shouldn't have to do that. Picking up the truck from the gas station attendant was easy though, as was the check in process.ALEXANDERCARMODY H.
As the customer, I specifically asked the reservation agent if we would be charged for the rental at pick up or if it qould be at drop off. Per the reservation agent, we would not have anything charged to us until drop off. He specifically stated that UHaul never charges anything until drop off because they don't know if we will have additional charges for extra miles or extra days. However upon pick up of BOTH trucks (on different days) we were immediately charged at pick up for the full amount which caused overdraft fees to be charged to my bank account. And please dont lecture me about "holds" because its still a charge and I asked if there would be ANY charge and was told no.John T.