The process took over 30 minutes which took away from my 4 hours. The online process took longer than standing in line. I called and had to reverify my reservation to even be transferred. After a 15-20 minute hold again I had to reverify my reservation AGAIN. After the whole process of taking photos and submitting you get the lockbox code for the keys. I also reserved a hand truck. Pre paid yet no hand truck was in back of truck. I will never use the 24/7 again.
Sharon P
Parcel N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chester, PA 19380
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There was so much snow on the top of the truck that took me forever to clean off
Emily TThis location is not a U-Haul location, it is a Parcel retail store that puts the respective rental truck in the back behind the store.
James QThere are so many fees and charges added throughout the process that aren’t totally disclosed when you rent the truck at first. Very frustrating
Rachel BHorrible service. Leaving the extreme difficulties I had to go through with the new UHAUL app to get the truck, when I returned the vehicle I was charged on numerous things which I never saw before. One simple thing, I thought I know what is fuel and did fill 2 gallons of fuel for driving about 15 miles altogether. I called the location just to clarify, owner of the shop was furious that I called and he said that he will prove that he is OK to charge me even after I fill the gas. I'll think twice before renting again....
Tanmoy S