Customer Reviews for Parcel N More
(U-Haul Neighborhood Dealer)

151 reviews

1442 Pottstown Pike   West Chester, PA 19380

(610) 719-8227

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(610) 719-8227

1442 Pottstown Pike
West Chester, PA 19380

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Kohl 
Rating:
1.0

The process took over 30 minutes which took away from my 4 hours. The online process took longer than standing in line. I called and had to reverify my reservation to even be transferred. After a 15-20 minute hold again I had to reverify my reservation AGAIN. After the whole process of taking photos and submitting you get the lockbox code for the keys. I also reserved a hand truck. Pre paid yet no hand truck was in back of truck. I will never use the 24/7 again.

Sharon Principe 
Rating:
2.0

There was so much snow on the top of the truck that took me forever to clean off

Emily Torrance 
Rating:
1.0

This location is not a U-Haul location, it is a Parcel retail store that puts the respective rental truck in the back behind the store.

James Quinlan 
Rating:
4.0

There are so many fees and charges added throughout the process that aren’t totally disclosed when you rent the truck at first. Very frustrating

Rachel Buyser 
Rating:
1.0

Horrible service. Leaving the extreme difficulties I had to go through with the new UHAUL app to get the truck, when I returned the vehicle I was charged on numerous things which I never saw before. One simple thing, I thought I know what is fuel and did fill 2 gallons of fuel for driving about 15 miles altogether. I called the location just to clarify, owner of the shop was furious that I called and he said that he will prove that he is OK to charge me even after I fill the gas. I'll think twice before renting again....

Tanmoy Sanbui 
Rating:
5.0

Customer did not leave a comment.

william caldwell 
Rating:
5.0

Customer did not leave a comment.

Sean Lee 
Rating:
5.0

Customer did not leave a comment.

STEVEN CORNELIUS 
Rating:
5.0

Customer did not leave a comment.

Laura Guman 
Rating:
5.0

Customer did not leave a comment.

Keith Burress 
Rating:
5.0

Customer did not leave a comment.

Carl Griffin 
Rating:
5.0

Customer did not leave a comment.

sujita shadangi 
Rating:
1.0

Your app sucks as well.

Michael Ross 
Rating:
5.0

Shawn was very nice! I didn’t even know that there was a U-Haul rental at that location! The drop off was easy using the app!

Sue Morton 
Rating:
5.0

After an initial hiccup with the online truck pickup process, things went smoothly. The cargo van was nice.

Jeff McGaw 
Rating:
1.0

This was the most horrendous check-in process I have ever experienced. The business is in a strip mall. There was no indication that the truck was around the back. The user is expected to take quality pictures of documents but there is no steady place to put the docs to take a picture. I tried to use my car hood but it was in the sun so it washed out the pic.<End Location Review> The application is horrible. Any mis-tap or mistake made caused the app to lock and the process had to start over. App got stuck in review mode. Then said someone would call. 10 Minutes no call. I called them. If it weren't for Brianna's cheerful, calm and pleasant demeaner, I would have baled on the whole rental. Overalll, check-in took a full hour. During check out, don't ask me to input for miles in fuel and then insist I take pictures to prove it. And the same same problem exists of tapping something wrong and have to start over! will NEVER use this app to get a rental. Total GARBAGE.

David Driscoll 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Heiney 
Rating:
1.0

Took forever, the truck smelled bad, and they added on the insurance without asking me or telling me.

Daniel Wielage 
Rating:
5.0

Customer did not leave a comment.

David Fiest 
Rating:
4.0

Customer did not leave a comment.

Curtis Niles 
Rating:
5.0

Customer did not leave a comment.

Robert Shenkin 
Rating:
2.0

The windshield had egg all over it, and it was frozen on for our entire drive making it hard to see.

Emily Bernard 
Rating:
3.0

Customer did not leave a comment.

Cameron Bailey 
Rating:
5.0

Nothing. The lovely lady at the desk was an outstanding employee.

Cody Testerman 
Rating:
5.0

Customer did not leave a comment.

SEAN LEE 
Rating:
5.0

Customer did not leave a comment.

Tony Manzo 
Rating:
5.0

Customer did not leave a comment.

miguel angel 
Rating:
5.0

The staff person was very helpful and professional. He went out of his way to assist me with checking in and the after hours drop off. The experience couldn’t have been better!

Steve olmstead 
Rating:
5.0

The 10’ truck was rented for 2 days. It ran fine during the move, but 2 overnight starts in the morning required 2 jumps due to dead battery. Believe there is a wiring problem on this vehicle with the interior lighting. This truck requires attention. Thank you.

Catherine A Carroll 
Rating:
4.0

Quick in and out for me. All OK

Robert House 
Rating:
5.0

Customer did not leave a comment.

varun pathi 
Rating:
3.0

All OK--given it was picked up off hours. On return, the store manage was there and he was VERY nice and helpful with return, which I appreciated. All in all--good experience.

Melvin Reichman 
Rating:
5.0

No furniture pads included

Anson Honegger 
Rating:
5.0

Customer did not leave a comment.

David Salera 
Rating:
5.0

Should be left with more than 1/4 tank of gas. That was disappointing.

Christine Feeney 
Rating:
5.0

The costumer service was fantastic! I was served with speed, clarity and hospitality

Jennifer Li 
Rating:
1.0

Pickup was a nightmare with rain and a “glitch” in the system which required a call you haul to pick up van and then dropped off van at same location the same day and was charged for 3 days… TERRIBLE EXPERIENCE is the only way to describe

Herve Glorioso 
Rating:
5.0

Customer did not leave a comment.

Lou BEVILACQUA 
Rating:
5.0

Customer did not leave a comment.

Tracey Robinson 
Rating:
4.0

Pick up is easy. the location is close town but isolated if picking up alone. drop off is easy but the Uhaul app was sluggish. I had a good cell signal but the app did not respond initially and then was slow to upload the photos and I had to try a few times.

MARY JANE ROGAN 
Rating:
4.0

Customer did not leave a comment.

Robert Oliver 
Rating:
5.0

Customer did not leave a comment.

Sean Lee 
Rating:
5.0

All good.

Brian Sproul 
Rating:
5.0

None that I can think of...the proprietor was very professional and patient with me. He even went out if his way as I returned the van early.

George Carenzo 
Rating:
5.0

Customer did not leave a comment.

Richard Reeve 
Rating:
5.0

Great location and efficient staff made this an easy rental

Richard Reeve 
Rating:
5.0

Friendly, efficient staff made the transition super easy and quick

Richard Reeve 
Rating:
4.0

Customer did not leave a comment.

Joseph LaManna 
Rating:
5.0

Customer did not leave a comment.

Joseph Luongo 
Rating:
5.0

Very easy drop off.

Steve Cravotta 
Rating:
5.0

Staff was super nice and helpful.

JOSHUA KENNON 
Rating:
5.0

The app was useless for returning the vehicle after hours as it would not accept the photo of the dashboard nor did it have an option to describe that and move on. It just would not continue to allow me to return the vehicle. This turned out to be a huge inconvenience.

Leo Krieg 
Rating:
5.0

Customer did not leave a comment.

Curtis Embree 
Rating:
5.0

New Ford van - only 927 miles. Easy pickup and delivery.

PAUL LINCK 
Rating:
5.0

I didn't see the place when driving by. I was looking for vans or some sign that this was a uhaul spot. But very convenient, I'll use it again.

Carl Griffin 
Rating:
5.0

Customer did not leave a comment.

John Coleman 
Rating:
5.0

U haul prices are so overpriced. My $19.99 truck turned out to be $106.

Lynda Carroll 
Rating:
4.0

Customer did not leave a comment.

ROBERT HOUSE 
Rating:
3.0

I found the check in and out process to be very irritating. The website kept halting. Also I did not want the extra $14 for safemove but was not given any option to remove it

Sue Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Krista Kovatch 
Rating:
4.0

Customer did not leave a comment.

Douglas Ditillo 
Rating:
5.0

Customer did not leave a comment.

TRACY MICHINOK 
Rating:
5.0

Customer did not leave a comment.

Julia Szewczykowski 
Rating:
5.0

Customer did not leave a comment.

KRISTEN SCARDELLETTE 
Rating:
5.0

Customer did not leave a comment.

RICHARD HAUSWIRTH 
Rating:
4.0

The “24/7” mobile pickup process took over 30 minutes, which was disappointing. The U-Haul website crashed, requiring me to call and wait on hold for nearly 20 mins to complete the process over the phone. The drop off went more smoothly. In the future I will probably stick to picking up during business hours only.

John LaColla 
Rating:
5.0

The process of accessing the van without an on-site human was VERY time consuming and somewhat confusing. You do state that the check-in process is best completed before showing up to pick up the van but I didn't imagine that it would take as long as it did and require two or more phone calls.

Robert Lohrmann 
Rating:
5.0

24/7 pickup was awesome.

Laura Ford 
Rating:
5.0

Customer did not leave a comment.

ASHLEY PRICE 
Rating:
5.0

Van and service at the location were excellent. Website was a big disappointment. It was almost unusable.

JAMES KERR 
Rating:
5.0

Customer did not leave a comment.

James Heist-Torres 
Rating:
5.0

Customer did not leave a comment.

Robert Grove 
Rating:
5.0

Customer did not leave a comment.

Glenn Phillips 
Rating:
2.0

Pay attention to the customer and be attentive to their needs

Leerosa Browne 
Rating:
5.0

Customer did not leave a comment.

Prasan Navuduri 
Rating:
3.0

No problem vehicle or location, but the U-Haul app would not allow the return of the vehicle. Wasted close to AN HOUR on this.

Marika Zongor 
Rating:
4.0

Customer did not leave a comment.

Lou Farina 
Rating:
4.0

Nice truck. The rental is very well and I wouldn’t use you all again

james lang 
Rating:
4.0

Customer did not leave a comment.

Hadeer Kazoun 
Rating:
5.0

Customer did not leave a comment.

Jason Miller 
Rating:
5.0

Customer did not leave a comment.

Chris Darby 
Rating:
5.0

If you are going to charge a fee for mileage then you should not be requiring the equipment to be returned with the amount of gas it had when rented. One or the other, but not both!

William Holz 
Rating:
5.0

It was so easy and convenient to rent a van from Parcel N More! The store and van were both very clean. Sean was helpful and courteous and made the process quick and pleasant. I would not hesitate to use Parcel N More for any of their services!

Rosalynn Andre 
Rating:
5.0

Very friendly and easy experience. Would recommend and would use again.

colleen bernabei 
Rating:
4.0

Customer did not leave a comment.

Jeff Sapper 
Rating:
5.0

Customer did not leave a comment.

Arch Robison 
Rating:
4.0

Customer did not leave a comment.

Patricia Huff 
Rating:
2.0

Customer did not leave a comment.

Siddharth Sinha 
Rating:
4.0

Vehicle was in good condition. Radio did not seem to work. I could not find an outlet for charging my phone--electrical port did not work and no USB port visible. Location could use more lighting for returning after dark.

Mary Jane Rogan 
Rating:
5.0

In general, it is very difficult to contact your company. The wait times are ridiculous and the information you get varies. I made several different reservations based on changing dates and did not reserve a confirmation 3 out of 4 times. It was just a good thing I called to ask a question. That's when I learned my reservation didn't exist!

Joanne Firestone 
Rating:
5.0

Nearly a perfect experience! The gentleman at Parcels and More (Sean?) was extremely professional and helpful.

Wendy Bullotta 
Rating:
2.0

They never answered the phone. Ever. Called multiple times a day, of several different days a week. Had to call a local actually U-haul location for assistance with my reservation. So frustrating. And the operation hours are very short.

Ryane Devlin 
Rating:
5.0

The assistant was excellent & efficient & got me out the door quickly. The office, location, & van was safe, clean, well maintained.

Caroline Fernandes 
Rating:
5.0

Customer did not leave a comment.

Indra Aziz 
Rating:
5.0

Customer did not leave a comment.

Tiffany Zuch 
Rating:
5.0

Store was great. I dropped off after hours and the night drop off was a little difficult until I figured out how to use the mobile app properly. Should go well next time.

Carl Siewert 
Rating:
4.0

I recommended to a neighbor already. It is convenient, despite being a small hub with 2 vans available. Parcels and More are very helpful.

JOHN Schott 
Rating:
5.0

Customer did not leave a comment.

Karen Ruble 
Rating:
5.0

Customer did not leave a comment.

Gregory Loveland 
No reviews have been submitted for this location.

Additional Services at this Location

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