Friendly service. No snags.
Brenda M
Upton Getty BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upton, MA 01568
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Customer Reviews
- 4.0 Average Customer Rating
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I was over charged after returning truck. We only drove 24 miles, refilled tank back to its original starting point, dropped truck off 12:30pm instead 2 pm. Ending receipt states gas tank 1/4 full. Estimate went up from $152 dollars to $203. We only drove 24 miles and was charged for 1/2 a tank of gas. Which we dropped truck off refilled to 1/2 full.
Tammy DThe drop off location was closed on Sunday when i returned the truck and the location was at a defunct gas station so I was a little uncomfortable with the drop off location.
Joseph Bfirst of all, you could make it so there is someone there to talk to. the station is in an internet dead zone it seems. so upon walking in and being told "it's all online, i cant help you in any way", it took almost an hour and a half to even get the keys for my truck. secondly, you could make it VERY clear ANYWHERE upon choosing this location that it is an online only pick up. i saw no indication anywhere that thats the way this location worked. Or maybe invest in getting that area a better wireless connection.
Edward SThe attendant was reading something with his feet up on the counter and waved me off when I told him I was returning a UHaul. The attendant was extremely confrontational. He had no interest in UHaul at all or anything associated with verifying that I had returned the unit clean with the appropriate gas level. Did not want to confirm the return, verify the gas level or even look at the truck at all. A few trucks were parked in a haphazard way and the attendant demanded that I back the truck in a very tight space that I was nearly impossible. My wife had to stand out in the rain giving me any directions she could. Literally took 5 full minutes to back into a ridiculous space with a couple of inches to spare. There was plenty of room to park on the other side of the building but he demanded I park in this space. When I asked him about checking the truck he approached me in a threatening manner putting his face literally inches from my face. I've moved all over the country and used lots of rental trucks. This location is destroying your credibility and the U-Haul brand. I called in to U-Haul to tell them that I had returned the truck, because I had ZERO confidence that they were going to report it and I had nothing to prove I had dropped it off. I talked to a customer service person Ayaan to make sure U-Haul knew where the truck was. Ayann told me a regional manager - Leon Lee was going to contact me via email or via phone, but nothing so far. If I could rate this experience lower than Poor I would.
Michael B