Customer Reviews for Upton Getty BP
(U-Haul Neighborhood Dealer)

Rating:

1.0

The attendant was reading something with his feet up on the counter and waved me off when I told him I was returning a UHaul. The attendant was extremely confrontational. He had no interest in UHaul at all or anything associated with verifying that I had returned the unit clean with the appropriate gas level. Did not want to confirm the return, verify the gas level or even look at the truck at all. A few trucks were parked in a haphazard way and the attendant demanded that I back the truck in a very tight space that I was nearly impossible. My wife had to stand out in the rain giving me any directions she could. Literally took 5 full minutes to back into a ridiculous space with a couple of inches to spare. There was plenty of room to park on the other side of the building but he demanded I park in this space. When I asked him about checking the truck he approached me in a threatening manner putting his face literally inches from my face. I've moved all over the country and used lots of rental trucks. This location is destroying your credibility and the U-Haul brand. I called in to U-Haul to tell them that I had returned the truck, because I had ZERO confidence that they were going to report it and I had nothing to prove I had dropped it off. I talked to a customer service person Ayaan to make sure U-Haul knew where the truck was. Ayann told me a regional manager - Leon Lee was going to contact me via email or via phone, but nothing so far. If I could rate this experience lower than Poor I would.

Rating:

3.0

Awesome service. Very convenient location.

Rating:

5.0

Very helpful, friendly, and professional. Great experience! 👍

Rating:

5.0

Well respected customer service relations

Rating:

5.0

Easy pick up and return.

Rating:

1.0

Truck smelt like manure… and now our new couch does too. It took a long time to get access to the truck due to waiting on my check in to be accepted.

Rating:

5.0

Super friendly service & a great location!

Rating:

3.0

Please fix the right rear brake light of the vehicle

Rating:

4.0

More gas in the tank

Rating:

4.0

Friendly staff and overall a very and smooth quick transaction.

Rating:

2.0

Did not receive furniture mats but paid for them

Rating:

3.0

The pick up was a little messy as the attendant at the location did not know about U-Haul pickups, and there were lock boxes with keys. We did not know that. So we had to call the local number an the guy on the phone was very helpful and walked us through the process.

Rating:

5.0

Wish I could remember the gentleman's name in Upton but he was courteous and friendly. Simple and quick return of the UHaul. What made it even easier was that this drop off location was also a gas station. Great experience overall.

Rating:

5.0

Booked and picked up a 15 foot truck for my move at Upton Getty BP. Had a pleasant and wonderful experience from pick up to drop off. The guy at the front desk was courteous and explained everything well. Overall, had an excellent experience and would come back to rent from this location again.

Rating:

3.0

The app process can be really tedious in places that don't have great service.

Rating:

1.0

The guy is an ass he is rude, uninformative, did not explain anything and we had to take his word on the charges - we not use U-haul again - very dissatisfied

Rating:

1.0

Attendant said “I have nothing to do with any of that, you better call and do it online”. Was difficult to do anything on website (poor connection at location and no Wi-Fi, UHaul website had my order wrong and kept booting me to home page when I would try to change it to how my order was supposed to have been set up). After 15+ minutes waiting for phone representative, I was finally connected to a human. Oscar was very helpful in fixing website issues over the phone. Process was frustrating and I will not choose to do business with UHaul in the future based on this experience.