I did not drop off my trailer here. I dropped it off in Panama City and now I am being charged a wrong location charge. I called and they told me they couldn't do anything and to call the corporate number which I did. The General Manager from this location was supposed to contact me and I have not heard form him.THERESA M.
Trailer Rental & Towing in Tuscaloosa, AL at U-Haul Moving & Storage at Skyland Blvd
Tuscaloosa, AL 35405
(Half mile from Interstate 20)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Tuscaloosa, AL 35405
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My blankets were not folded & just piled into the back of the truck. This truck was very old and could hardly climb a steep incline. Truck should be retired.Sidney H.
I made a reservation through the U-Haul app, arrived at my reserved time and designated U-Haul location. The store had my reservation information in the system but also had another customer reserved for the same truck rental. I had to arrive the next morning when there would be an other truck available. My reservation also included an appliance dolly that was also unavailable. Online system is unreliable.Misty C.
I reserved a truck online and selected a pickup location. The reservation and pickup location was confirmed with an email and text. When I arrived to pickup the truck, the location said they were closed and would not help me. I had to call U-Haul to find out the reservation had been moved to an entirely different location without notifying me. That cost me over an hour of lost time. I feel this was poor customer service on the part of U-Haul and the location where my truck was set for pickup. You should end your partnership with Budget Inn location in Northport, AL - they are terrible and make your company look bad.BRIAN C.
We were informed by a store employee to never reserve any equipment online because it'll always say its available when it is not. We drove across town to pick up the truck that we had reserved to find out there was not one and wouldn't be until the next day. We took time off of work to come and get this truck so we could move and to not be able to get it when we reserved it made us not happy at all and we looked at other rental companies because of this experience. Also the employee said that they get cussed out a lot because of the whole reservation thing. Maybe that should be changed to spare the employees a very bad experience with pissed off customers when it is neithers fault. And the last time that we rented a uhail we didn't have to pay per mile either. If that's going to be the case atleast get some decent trucks for customers to drive and not some clapped out truck with 200,000+ miles and terrible qualtiy pictures of the equipment that you have to approve or dispute before renting them out. We won't be using uhaul again.HELEN W.
They gave away the truck size we had rented even though we called and said we were running late. They upgraded us to the next size which was fine but the truck they gave us wasn't cleaned. There was something sticky all over half the truck floor and the previous renters paperwork and equipment was still in the truckJennifer H.
Excellent service! Helpful people. No problems booking or modifying, vehicle was ready, return was easy. Overall great service and a positive experience. highly recommend.Bruce M.
Treat them just as good as you treated meEric W.
Told that after making the reservation on-line that there was no truck available. Then told I would have to drive to Bessemer, AL to get a truck. Finally I was called back and told that a truck had mysteriously appeared in Tuscaloosa. The girl who answered at the Tuscaloosa store said it happens all the time. She gets cussed out frequently because there is no truck. Said a reservation is guaranteed but not a truck. When I came to pick up the auto transport the person at the counter was asleep on the counter. I asked for help hooking up the auto transport and loading the car. Took the person 25-30 minutes to come out and help. I was told that I would be charged additional $25 for asking them for help in hooking up.Becky H.
The fuel level information on the contract was incorrect as if the person rounded up to the nearest line. Also, when I arrived with the truck to load, there was food spill and trash in the back of the truck. I had to pour pine-sol down and use some clothing from the storage room to mop up the mess. I disposed of those clothes afterwards. Besides those to discrepancies, my experience was satisfactory.Asia L.
Good jobCB W.
I did not expect nor was aware the trailer leaked, and totally destroyed a large dish pack box.CYNTHIA C.
Absolutely horrible first off the reservation process had me go to a location that didn't have the vehicle and it didn't have my information updated in the workers system. I was given a bigger truck that was supposed to be the same price that's turned out not to be true and I only found that out after the final bill came in on my card. The staff at the location was absolutely unprofessional and I stood in line while there were three people behind the counter and only serving One customer. I waited in line for over 20 minutes to just get a spot to have to endure all that I have done said earlier in this comment. Only to have to wait another 45 minutes get got overpaid for truck in the first place. So overall I would never recommend this company or especially this location to any human being. I was late buy 2 hours on my appointment to pick up my items because of all the whole mishap and laziness of staff and in the end I ended up paying way more and I was supposed to. Stay far away from U-HaulWilliam A.
The pick up was quick and easy and so was the drop off.Granville H.
Make sure equipment is availableNakosha B.
Nothing that I would improve. Customer service was excellent from pickup to return. Keep up the great work!JUDGE B.
Cars charger ports did not work none of themReginald B.
Great Job...JESSE S.
Customer service is a must! Ignoring paying customers is rude and disrespectful. I rent here all the time and this experience by far was the worst. When a paid customer is waiting to be serviced it is unacceptable to walk away from the customer multiple times. Then when they approach the desk inside, you still refuse to help them. The last with the dreads needs to be fired this is ridiculous! Do your job!ELIZABETH D.
Excellent attention I recommend it to everybody keep smiling everybody and be safeDAVID P.
Have the equipment ready for pickup.ANGELIQUE M.
The lock on the truck was broken and I had to purchase a lock to use overnight.BENITO M.
If a customer parks a uhaul and come on the inside to turn it in. Don't tell them to go back and move the truck, or you can't park hereJeffrey C.
I received a auto transport and it had a bad strap and the one they replaced it with it had a bad strap as wellLashaun P.
The person that checked me in was very rude and was trying to cause trouble when I first arrived. I would not recommend this location to anyoneJEFFERY J.