Everything I said above. The drop off instructions told me to go online BUT GUESS WHAT MY RESERVATION WASN'T CONNECTED TO MY ACCOUNT (YOUR DOING NOT MINE) so I was going to be punished with extra fees. WHY?! I called 5 times asking for it to be changed and I was told the same thing that is fine... IT WASN'T!! THEN THE LAST OPERATOR WAS SO RUDE!!!
Aimee R
Lees Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tulsa, OK 74108
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Customer Reviews
- 4.5 Average Customer Rating
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I returned the truck abd equipment between 6:45 pm and 7:00 pm (it was to be back by 10:30 pm). I checked the mileage and found that I drove 33.4 miles. I received a phone call at 3:10 pm the next day asking me when I planned on returning the truck. I told them I had returned it and gave them the time from the night before. Then when I received my final bill it said I had drive 59.2 miles. Not sure why I am responsible for any miles you or someone else drove after I returned the vehicle. This would not be a big deal except you charge mileage ($0.99 per mile). The difference is a charge to me of over $15.00 for your mistake. That is the reason that I would not recommend you to others. Lee's has cameras on the property. Check and see what time I returned the truck and if the truck moved between then and the time of the billing. As far as gas, I returned it with more gas than what I received it with so it was not to put gas in it.
Michael SThe App would not geo-locate. I made CERTAIN that I had enabled this for the APP. I called customer service and initially they assumed I was dumb and did not know how so enable location sharing, but once I proved I knew what I was talking about, she asked if I had Android or IOS and I have Android. SO then she told me to use the website and it did ultimately work...but boy was that a pain...making my drop off a lot longer than planned.
Glen SThe U-haul app is extremely laggy, unresponsive, and required me to start over multiple times within each process from reserving, pickup and returning the equipment due to timeouts, errors or just plain unresponsiveness. Other than that the rental was good.
Howard KI reserved to pick up in Pryor as I was moving from adair ok, to broken arrow ok. I went to pick up at 5pm the night I was moving and they said they didn't have a reservation for the 20 foot truck and the closest place with a 15 foot truck was either Muskogee or Tulsa. I had to go to Tulsa and pay 20$ more for a smallwe truck which also put twice the miles on the truck and I had to pay an overage because it was 91 miles and i was only covered for 48 which would have been fine had they had the one i reserved in pryor. I would have never went over. I was also told to fill the truck up when I teturn it and I did even though I only got it at under half the tank. So I spent $75 on gas when I should only put like $30 in plus $45ish for extra milage and $20 more for the smaller truck. I am not happy at all. It's so expensive to move already so these extra things really bit us in the butt.
Gabrielle H