Customer Reviews for Lees Feed
(U-Haul Neighborhood Dealer)

94 reviews

19015 E 11th St   Tulsa, OK 74108

(918) 856-6966

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 10:00 am

Services at this Location:

Contact Us

(918) 856-6966

19015 E 11th St
Tulsa, OK 74108

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cole Sheneman 
Rating:
5.0

Customer did not leave a comment.

Alice Baldwiln.com 
Rating:
5.0

The App would not geo-locate. I made CERTAIN that I had enabled this for the APP. I called customer service and initially they assumed I was dumb and did not know how so enable location sharing, but once I proved I knew what I was talking about, she asked if I had Android or IOS and I have Android. SO then she told me to use the website and it did ultimately work...but boy was that a pain...making my drop off a lot longer than planned.

Glen Schmidt 
Rating:
3.0

Customer did not leave a comment.

Marisa Simank 
Rating:
5.0

Customer did not leave a comment.

Eugene Gilbert 
Rating:
5.0

Customer did not leave a comment.

Dale Hall 
Rating:
5.0

The U-haul app is extremely laggy, unresponsive, and required me to start over multiple times within each process from reserving, pickup and returning the equipment due to timeouts, errors or just plain unresponsiveness. Other than that the rental was good.

Howard Keefer 
Rating:
1.0

I reserved to pick up in Pryor as I was moving from adair ok, to broken arrow ok. I went to pick up at 5pm the night I was moving and they said they didn't have a reservation for the 20 foot truck and the closest place with a 15 foot truck was either Muskogee or Tulsa. I had to go to Tulsa and pay 20$ more for a smallwe truck which also put twice the miles on the truck and I had to pay an overage because it was 91 miles and i was only covered for 48 which would have been fine had they had the one i reserved in pryor. I would have never went over. I was also told to fill the truck up when I teturn it and I did even though I only got it at under half the tank. So I spent $75 on gas when I should only put like $30 in plus $45ish for extra milage and $20 more for the smaller truck. I am not happy at all. It's so expensive to move already so these extra things really bit us in the butt.

Gabrielle Hunter 
Rating:
5.0

Customer did not leave a comment.

David Griffon 
Rating:
5.0

Customer did not leave a comment.

Karen Wollard 
Rating:
5.0

Customer did not leave a comment.

Larry Gougler 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PERRYMAN 
Rating:
5.0

Excellent customer service.

valorey totten 
Rating:
5.0

Customer did not leave a comment.

Riley Ray 
Rating:
5.0

Customer did not leave a comment.

Crystal Keenan 
Rating:
5.0

Customer did not leave a comment.

Garrett Cox 
Rating:
5.0

very helpful!

Tammy Dobbs 
Rating:
4.0

Maybe have someone in addition to the store cashier who can help ring up uhaul rentals and get them on their way quicker on Saturdays. Being a feed store, was busy that morning. So we had a few different wait times. Luckily we weren't in a huge hurry, so no harm, but some people need to get on the road sooner.

Vicki Pelky 
Rating:
5.0

Customer did not leave a comment.

DENNIS WIERCK 
Rating:
5.0

I was told before entering the truck that I rented that it would have a full tank of gas and that I was to return it on a full tank of gas. Upon starting the truck it only had an eighth of a tank of gas in it and whenever I returned it it had a half a tank

Michelle Nicholas 
Rating:
5.0

Customer did not leave a comment.

Roxane Marrs 
Rating:
5.0

Customer did not leave a comment.

Alexander Rivera 
Rating:
5.0

Be sure to mention that they have a drop box for keys if the rented truck is brought back after hours or at a time when they are closed. I forgot to ask and did return the truck after they had closed. I eventually found a key drop box to put the key in. Not a big deal, but it was dark and I had to search to find the drop box. Boomer came out inside the fenced area to welcome me, he was doing a good job guarding the chickens. I enjoyed the people at this location and would certainly rent again if I needed a truck in that area.

Jean Hendryx 
Rating:
4.0

Customer did not leave a comment.

RICHARD SHEPHERD 
Rating:
5.0

If you like feed stores this is a great location. It was very close to my hotel, which is perfect when you are sick of driving and over in miles. I had to wait for someone to process the return and their internet was not working, but they had a lot of bunnies to look at.

Michael Canova 
Rating:
2.0

They overcharged me, they charged me for an extra day which is incorrect. I returned the truck within 24 hrs.and returned online within 24 hrs

Amy Eubanks 
Rating:
5.0

This place was excellent.

Bruce Campbell 
Rating:
5.0

Great customer service. Hooked up trailer and made sure all lights were functional. Will come back here for future needs.

Samuel Young 
Rating:
5.0

Customer did not leave a comment.

dominique powell 
Rating:
5.0

Customer did not leave a comment.

Mark Mey 
Rating:
5.0

I like that they had what I needed available and they worked with my early timeline.

James Hough 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER RIVERA 
Rating:
5.0

Great service

Robert Finch 
Rating:
5.0

Customer did not leave a comment.

MARK HANNA 
Rating:
5.0

Customer did not leave a comment.

JAMES SMITH 
Rating:
4.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Jefferey Merrill 
Rating:
5.0

The lady and man that run Lee's were amazing helpful courteous would recommend them 100% And I will be back thank you for a great experience

frank skaggs 
Rating:
5.0

Customer did not leave a comment.

DONALD JENKINS 
Rating:
5.0

Customer did not leave a comment.

Eric Davis 
Rating:
5.0

Customer did not leave a comment.

Tommy Mullen 
Rating:
5.0

Customer did not leave a comment.

Angie Cox 
Rating:
4.0

Customer did not leave a comment.

DARREL DOLAN 
Rating:
1.0

Jennifer handled the transaction. She asked if I had rented from U-Haul before which I had. Once she was advised that I had previously rented with U-Haul she decided that she didn’t need to go over any charges at all. I was never presented with the contract until after my funds were held. The transmission on the vehicle was also rapidly going out as it wouldn’t up shift into the next gear forcing me to drive mostly in first and second. I expressed my dismay with Jennifer once I received the contract via email. When she was contacted she provided no resolution besides just bringing the vehicle back. By this time the vehicle had already been loaded and we were 20 miles away from her store. She also contacted a supervisor which provided a lackluster $10 discount. This was as bad of an experience that I could have had. I won’t be renting through U-Haul moving forward. I’ll also be disputing these charges with my credit card company since nothing from the agreement was provided to me until after a hold was placed on my card. Please revoke Jennifer’s store from renting out your equipment.

Jacob Chesner 
Rating:
3.0

They did not check if the lights were working after hooking up trailer

CHERYL JONES 
Rating:
5.0

Renting the truck was a pain due to the fact that U-haul's website did not work. It took almost an hour of time to get the truck. The agent finally wrote a paper contract. Your website needs help!!!!

Mark Wahlmeier 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
4.0

Customer did not leave a comment.

Rachel Soria 
Rating:
5.0

Customer did not leave a comment.

Jack Hinds 
Rating:
5.0

Customer did not leave a comment.

lois ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

Sheilda Conley 
Rating:
5.0

Customer did not leave a comment.

Richard Bost 
Rating:
5.0

Jennifer was so sweet and friendly. She was super busy when we showed up but she made it known that she would be right with us as soon as we walked in. Would use them again if we ever need a uhaul again

Kyle Tillerson 
Rating:
3.0

Customer did not leave a comment.

Phillip Morgan 
Rating:
5.0

Customer did not leave a comment.

Kelly Clifton 
Rating:
5.0

Excellent customer service at Lee's highly recommend them for your moving needs

GEORGE BROADLEY 
Rating:
5.0

I appreciated the responsiveness of the call center and their flexibility for my requested changes. They went out of their way to save me money.

Michael Flint 
Rating:
5.0

Customer did not leave a comment.

Adam Blackerby 
Rating:
3.0

The customer service was great this time but as soon as I got on the highway passing through sand springs I got pulled over for my left blinker not working on the trailer I got a warning and he sent me on my way and as I got onto the turnpike I got pulled over again so this time I told ohp I would pull off at the next exit and fix it. So I crawled under the trailer and found a wire that had not been crimped properly so I purchased what I needed and repaired the blinker/brake light. (This was after I even asked if the trailer was ready to go )

Jacob Walden 
Rating:
5.0

I got the optional insurance even though this was a trip less than 20 miles. If there is no incident/accident, then U-Haul should consider refunding all or a portion of this insurance. I won't use U-Haul again unless I absolutely need to because I don't believe in giving companies free money, especially when I return the rental in same condition as received.

Camie Hayes 
Rating:
5.0

It was a very good experience. Jennifer was very professional and friendly. The truck was in good shape and was easy to drive.

Kay Strain 
Rating:
5.0

Excellent help and staff extremely helpful and courteous.

Austin Farley 
Rating:
5.0

Super nice people always a pleasurr

Larry Owens 
Rating:
5.0

Very well managed and enjoyed the u-haul team

Larry Owens 
Rating:
5.0

Had nice clean pull behind box trailer, (good tires!!), and very nice staff.

Joel Brixey 
Rating:
3.0

Took care of everything on line thought I was renting in Claremore,OK. -BUT on page two of my printed copies it listed Lee’s Feed and that was 25 miles out of my! 50 miles round trip! Found all this out after trying to pick up at Claremore location! Very frustrating! I was very up set.

Gregory Underhill 
Rating:
5.0

Customer did not leave a comment.

David Flowers 
Rating:
5.0

U-Haul needs better communication. i drove to three different locations on opposite sides of town before I was able to actually take delivery of my truck. Also, the employees at the north Lewis and downtown locations seemed clueless. U-Haul did not have my vehicle available and these employees acted like it was not their problem. Lees feed was the only useful location. They were also the only U-Haul representatives that provided a useful level of customer service.

Robert Sparks 
Rating:
5.0

Customer did not leave a comment.

Austin Smith 
Rating:
5.0

Customer did not leave a comment.

Doug Kimblern 
Rating:
5.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Customer did not leave a comment.

james smith 
Rating:
5.0

Customer did not leave a comment.

Berl Obrien 
Rating:
3.0

Clean the trucks and always check windshield wipers. ...rain season is here...was in a down pour last night wipers was so bad couldn't see to drive...

Lance lewis 
Rating:
5.0

Customer did not leave a comment.

Paul Saengerhausen 
Rating:
1.0

I was charged $10 more than I was quoted. I've tried calling several times to get this resolved and have been unable to get someone on the phone to assist.

April Loisignau 
Rating:
5.0

Great customer service. The people at Lee's Feed were very helpful and easy to work with. I'd probably go out of my way to do business with them in the future.

daniel dawson 
Rating:
4.0

Have some refreshments maybe it was a little warm and wife and I forgot our water and didn't see machine to get something or a cooler with water and soda and juice

ROBERT BARNETT 
Rating:
5.0

Customer did not leave a comment.

Lisa Cox 
Rating:
5.0

I normally use one of the main U-Haul locations for my moves but I chose to use this one due to location and I have to say I would definitely use them again. It almost felt like I was in a small town away from the big city where people are polite and helpful. I wish I could have just hung out there for awhile.

STEVE BOLAY 
Rating:
4.0

Customer did not leave a comment.

ROY HILTON 
Rating:
5.0

This place is the easiest and best I’ve ever leased a U-Haul from

KYLAN MARTIN 
Rating:
4.0

Customer did not leave a comment.

Troy Raulston 
Rating:
5.0

Customer did not leave a comment.

Aivar Kant 
Rating:
5.0

Customer did not leave a comment.

william dunham 
Rating:
5.0

Customer did not leave a comment.

william dunham 
Rating:
5.0

No comments. Very professional and courteous staff.

Razvan Poenaru 
Rating:
5.0

Customer did not leave a comment.

Kevin Wells 
Rating:
5.0

Customer did not leave a comment.

Nancy jackson 
Rating:
5.0

Customer did not leave a comment.

Christopher Dorais 
Rating:
5.0

Everything went great! The lady that rents the uhaul was very pleasant and made everything go smoothly.

Rylan Kirkland 
Rating:
5.0

Customer did not leave a comment.

ANDREW ROCKEY 
Rating:
5.0

Customer did not leave a comment.

Vivar Obdullio 
Rating:
5.0

Customer did not leave a comment.

Chris Winkler 
No reviews have been submitted for this location.

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