An employee met me at the location to rent me the truck, even though it was a Sunday, raining hard, and she was wearing a cast. I appreciated that she came in on a Sunday to do that. The shop is in a messy, muddy, industrial site. The truck was beat up and dirty inside and out, but we didn't notice any mechanical issues. The back door had been left open, with a moving blanket hanging out, and the inside and blanket soaking wet. However, it met our need to move some boxes and furniture between two nearby storage units. We tried my phone and two others, but couldn't use the self-service check in and check out process, because there is only intermittent, one bar cell service in the area. After about 30 minutes of frustration, in the rain, I was able to phone in for assistance to return the truck, and everything went ok. U-Haul should be aware that the scanty, intermittent cell service at that location means that customer self-service check in/check out system does not work right there. The truck was neither clean, nor well-maintained, however, we really appreciate the local, weekend service, and we would rent there again for short trips.
June M
24/7 Truck & Auto Service
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Tillamook, OR 97141
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The Agent called me, on the phone, the day after the Truck was dropped off. She ask where the Keys were. I told her that the Keys had been given to an apparently different Agent when the Truck was dropped off. The communication between the two Drop Off Agents must have failed.to take place.
KENNETH OThe car transport we rented did not have a safety chain on the deck. It was missing. The wheel restraint rachets that secure to car on the trailer were in need of replacing. They we very old and rusty and extremely hard to get to work. The facility was in need of gravel and muddy and the trailer was stored in a muddy and totally unprepared area. The attendant was friendly and helpful, so she was really the only plus part of the experience.
MARK LMake sure the truck has a functioning battery before renting it out. Especially since it was the only truck of this size that they had.
DIANN FContinue to provide the exceptional experience I received from start to finish.
DAVID P