Customer Reviews for 24/7 Truck & Auto Service
(U-Haul Neighborhood Dealer)

508 reviews

6260 Blimp Blvd Unit 72   Tillamook, OR 97141
(Near Air Museum, Corner of D St and Blimp Blvd)

(503) 815-2506

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/14/2024: Closed

Services at this Location:

Contact Us

(503) 815-2506

6260 Blimp Blvd Unit 72
Tillamook, OR 97141
(Near Air Museum, Corner of D St and Blimp Blvd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 7/14/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your website needs work

Rex C 
Rating:
3.0

As always your people were very nice but this location did not indicate that I couldn't turn in using the 24/7 function on the app. It's also quite far from where my actual destination was so having to go out there on a 25-minute ride just to find that something called 24/7 truck and auto repair was closed and had no function for me to be able to drop it off was a little The other negative piece was that it was so far away from Garibaldi. I only chose it because it was called 24/7 trucking auto repair so it seemed like I could turn in at any point.

Greg E 
Rating:
5.0

Customer did not leave a comment.

Lindy C 
Rating:
5.0

Customer did not leave a comment.

Luis L 
Rating:
5.0

Customer did not leave a comment.

Luis L 
Rating:
5.0

The shop in Tillamook that rented me my uhaul truck was hands down the best place and best experience I'd ever had in my many rentals with uhaul over the years. They went above and beyond to help me out during a really rough time. I thank them for everything they did to help and make a bad situation bearable, they got us home when we broke down out in the middle of nowhere. I would absolutely recommend this location to everyone. 5***** all the way.

bryan w 
Rating:
2.0

I have only ever written one other bad review - but this customer service was not even rateable They were 10 minutes late opening the facility - I had a 9am appt and had made arrangements to leave my vehicle there while I used the uhaul truck. I was helped by a nice young mechanic who said the office staff was on vacation - he struggled working the computer system and called the owner who said he would be in later. I had to leave my vehicle outside the gates. When I returned the vehicle and key no uhaul rep was there. Just some guy hanging out in the office. It was not a good customer service experience-but the truck did the job I needed.

Margaret H 
Rating:
1.0

For clarification: The employee was great. The internet and equipment she was stuck with failed and took forever to check out. After troubleshooting for half an hour; she finally just called the main office and had them do everything. The location is a phone and web dead zone. GET THIS LOCATION INTO 2024 with some HiGH SPEED INTERNET and free wifi for customers. Ffs.

BRANDON E 
Rating:
1.0

Not entirely the location's fault. The location I was supposed to pick up the trailer from (500 miles away) didn't have it ready, this was the closest option, they moved the contract over. When I got there what was originally an in town use uhaul at some level had changed it over to a one way rental. The Tillamook location is as bare bones as it gets, literally a repair shop with a couple uhaul items out front and a packing tape display. When I asked them to call (no cell service there) and explain the situation, I was told by the male manager "do you want the trailer or not" and I said no, not for the wrong price (2 1/2 times what I paid before driving 5 hours to get it) he said then go somewhere and call uhaul. Very unhelpful. I spent 2 hours dealing with it at that location, plus an hour at the oriignal location, and 5 hours of driving. Trailer was listed as available online and on the uhaul system but had a flat tire so had to wait an additional 24 hours to pick it up.

SCOTT G 
Rating:
5.0

Serve coffee.? everything went smooth and good.!

THOMAS S 
Rating:
3.0

This location does not offer 24/7 ride share to check in for the equipment rentals, the website needs to be updated to reflect that.

Tracie L 
Rating:
3.0

Customer did not leave a comment.

Crystal D 
Rating:
4.0

Customer did not leave a comment.

GLENN D 
Rating:
3.0

Put a sign outside door indicating we're here. The place looked like a body shop or car graveyard. UPS guy delivering next door told me it was around the corner. I was scared to walk in. Small office inside a shop. That had a small sign on it.

Maria O 
Rating:
3.0

Prompt service.

mark p 
Rating:
1.0

Customer did not leave a comment.

Dave H 
Rating:
5.0

Excellent customer service, clean truck, great pricing!

heather f 
Rating:
1.0

Charged me extra without asking.

Kayla D 
Rating:
5.0

Customer did not leave a comment.

aaron m 
Rating:
5.0

Easy and simple pick up and drop off. Only needed it for a very short time, but it got what we needed (moving furniture too big for our vehicles) done.

Bonnie G 
Rating:
5.0

Customer did not leave a comment.

Tamra P 
Rating:
5.0

Customer did not leave a comment.

TIM D 
Rating:
4.0

Customer did not leave a comment.

Charlotte H 
Rating:
5.0

They are great and the communication is fabulous. Will use and recommend.

Regina J 
Rating:
5.0

Was a pleasant and enjoyable experience

Kelly B 
Rating:
5.0

Heather is awesome! Great Customer Service! She really knows what it means to do great business! Very pleasant and well informed. Great communication skills. Give her a raise before someone else is looking for an excellent hire!!

John L 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

2nd time renting and it went just as smooth as the first ! Easy pick up and delivery, no problem with the vehicle at all. Staff is knowledgeable and helpful. I'll be back again next month for another move.

pamela d 
Rating:
4.0

Customer did not leave a comment.

Grant R 
Rating:
4.0

Not open, just dropped trailer on the side of the road outside fence

Dustin E 
Rating:
4.0

Customer did not leave a comment.

mike r 
Rating:
5.0

Just keep doing what you are doing.

John R 
Rating:
5.0

Customer did not leave a comment.

rollie r 
Rating:
1.0

Hard to find. Perhaps have a great big sign that says: U Haul this way. I drove by three times not finding “Blimp Blvd. My fault, sure, but then… Heather was great to deal with and I had no trouble driving the Van. Yay, job completed, despite my cancellations several times because of the floods and subsequent road closures.. Heather was great!

petra s 
Rating:
4.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Wow the Girl at the office Was Great Smart and Hooked up that trailer perfectly in perfect order Checking out the lights making sure they worked Then when returning she help direct us in backing up trailer and unhook the unit Giving us a big thanks for using UHAUL We give her a 15 Star we are elderly and felt that she was like a granddaughter helping her Grand maw and paw Thanks Tillamook UHAUL " Bob

Robert e 
Rating:
5.0

They were nice

Jeannie F 
Rating:
3.0

Customer did not leave a comment.

Marcelo C 
Rating:
5.0

Easy location to find, friendly and helpful staff, couldn't have asked for a better service.

chris m 
Rating:
5.0

Very nice service and helpful in attaching to vehicle. Thanks, will use again.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Charlene G 
Rating:
1.0

Disappointed in Person.in charge. Lack of communicating especially upsetting. Denial of knowledge of billing statement just printed.. Needed help w/KEYLESS truck operation like pulling teeth. Loved your truck!

peggy s 
Rating:
4.0

Customer did not leave a comment.

MELVINA H 
Rating:
1.0

I was charged $204 for two days when I was told the van was $20 a day + $26 insurance a day + fees. The gas gauge was accurate and the return was completed before the return time given. I sent this in when it asks for payment and gives an option to hold payment until concerns are addressed but I was charged and never contacted.

ABIGAIL P 
Rating:
5.0

Staff person was very friendly and efficient. Drop off was quick and easy!

Kevin B 
Rating:
5.0

It was a great experience, easy and no inconvenience.

JEFF W 
Rating:
5.0

Very courteous and helpful!

Kevin B 
Rating:
5.0

No problems. Had the car trailer available. Courteous service.

TIMOTHY R 
Rating:
2.0

We were charged for three gallons of gas at $6.25 a gallon local price is $4.69 a gallon. The truck was returned with the fuel level the same as when we picked it up.

Delie B 
Rating:
5.0

Trailer worked perfect behind our motorhome for our short trip. Will definitely use it again in the future.

Alex c 
Rating:
4.0

Needed a updated charge for outside of the estimate. A final charge for the credit card would be nice.

Harold B 
Rating:
5.0

Customer did not leave a comment.

SUSAN L 
Rating:
4.0

Customer did not leave a comment.

Fabian G 
Rating:
2.0

make sure you explain how the rental equipment works also don’t expect the customers do get the vehicle out of a tight spot you can hardly open the doors to get in. Customer service is very poor.

dianne m 
Rating:
5.0

Great customer service, no room for improvement.

Jeffrey L 
Rating:
4.0

Customer did not leave a comment.

Gregory A 
Rating:
4.0

Customer did not leave a comment.

MARGARET E 
Rating:
4.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Heather was easy to work with. I can call her directly and ask questions and arrange the rental. Everything was ready when I got there. Return was straight forward.

John B 
Rating:
4.0

Customer did not leave a comment.

Stephane P 
Rating:
5.0

Gentleman who got us the trailer was great and had the trailer ready as quick as possible. Will always come back for whatever trailer or truck I need in the future.

Ervin T 
Rating:
3.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

The staff here are professional, helpful, and communicative. I rent from this location frequently and always have a great experience.

Casey S 
Rating:
5.0

Customer did not leave a comment.

peter g 
Rating:
1.0

I have insurance that covers in full any damage to there trailers, they charged me for there insurance, Heather says she asked me if I wanted it, the only things she asked about was blankets and a hand truck for which we said no. Why would I say yes and approve insurance to be charged to me when I have insurance to cover 100%? She REFUSES TO REFUND. Renters beware.

Chris R 
Rating:
3.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

I had to return to the shop a second time to get a refund for not using a box because I didn't have a receipt in hand the first time. If there was any way to make that easier, that would be great. Otherwise, super smooth process.

Jessica E 
Rating:
5.0

Customer did not leave a comment.

JESSE F 
Rating:
4.0

Customer did not leave a comment.

Herman B 
Rating:
3.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Very Professional and Courteous !

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
4.0

Everything went amazing. Especially from the kind and attentive girl that helped us. Only thing that wasn't amazing was how dirty the inside of the truck was. Whomever used it last must have transported alot of plants because there was dirt everywhere.

Elizabeth W 
Rating:
5.0

Customer did not leave a comment.

Kimberle S 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S 
Rating:
4.0

1. The estimate of costs was unreliable. - When we booked, the website said the estimate for 200 miles was $138. - After I booked, the estimate said $138 for 100 miles, and $188 for 200 miles. I hadn't changed anything. - When I picked up the van, the contract estimated $150 for 200 miles. That turned out to be accurate. I found the constant shifts in estimate disquieting. 2. The fee included a $10 CDW that I did not request, a $1 environmental fee, and a $1 license fee of some kind. These were disclosed on the contract, but I only spotted (and accepted the environmental fee). It's probably because: 3. The online checkout process is horrendous - the site asks over and over whether I want products, services, insurance, package materials, etc. It's confusing and irritating. All I wanted was a van. 4. While the cab was spotless, the interior of the van wasn't too clean - there was dirt and bits of broken glass under the rubber mat. It was an almost new van, so the previous customer must have transported literal dirt in it. This wasn't a huge problem for us, but we were moving some mattresses, so I know it wasn't us, though I did spend some time cleaning up much of the dirt just to avoid hassle. Almost all these issues are about U-Haul's website, which desperately needs a restructuring.

Benjamin A 
Rating:
3.0

Customer service was excellent

THOMAS M 
Rating:
2.0

"u-haul lady" was awesome. She is a rock star.The place is located at a 24/7 mechanics shop so yes it was noisy, yes the lot has some mud but its graveled. Nice variety of moving trucks trailers etc. I will be coming back here for ALL my rental needs.

Kathryn R 
Rating:
4.0

Customer did not leave a comment.

Shannon W 
Rating:
1.0

Counter person adequate owner rude and uncivil Even though U-Haul had charged me for moving supplies, he tried to charge my card again for the same items. If this weren’t the only truck rental in 50 miles, I would never come here. My spouse doesn’t feel safe here and will not enter the facility

Steven W 
Rating:
2.0

Staff was efficient except I would appreciate a break down on rental charges. Only recommend because there isn’t any other Uhaul locally in our area.

gloria l 
Rating:
5.0

Customer did not leave a comment.

Marilyn M 
Rating:
4.0

The tow dolly was missing a chain, and was extremely muddy, but the assistance offered was exceptional.

Matthew G 
Rating:
1.0

People were very rude. Tried putting us in a truck that had a broken front headlight.

Esdras S 
Rating:
3.0

Parking lot was very muddy. Their inventory of equipment was good.

DAVID K 
Rating:
3.0

Customer did not leave a comment.

Brian V 
Rating:
3.0

Customer did not leave a comment.

KATHRYN M 
Rating:
4.0

Customer did not leave a comment.

PATRIC N 
Rating:
5.0

Thank you

mark p 
Rating:
4.0

The girl that works at this location is amazing !!

Ida T 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Terrie C 
Rating:
5.0

Great customer service. Hooked up the trailer for me , explained the hook up and disconnect process very well. Checked the lights made sure everything was safe. Very happy.

James D 
Rating:
5.0

Can't think of a thing, everything went smooth and staff was very helpful and friendly.

Palema D 
Rating:
2.0

Have a uhaul rental agent available for when a customer is picking up a rental. The gentleman that helped us was very kind although he was a mechanic and the rental agent who was to assist us didn’t show up for work that day and there was no one else there who knew how to provide the service needed for the rental. Thankfully the mechanic was able to call the general manager, who was out of state, and they talked the mechanic through the process. Thank you to the mechanic and the general manager!

Carolyn W 
Rating:
5.0

Customer did not leave a comment.

Don S 
Rating:
3.0

Glad there was a UHaul rental agency in Tillamook. Customer service was good, but not the best location or office area located in a mechanic type business.

Vicki S 
No reviews have been submitted for this location.

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