The pick up place was good but they did not follow the plan. I was switched from a truck to a van box truck and it was supposed to be $355 each week with free mileage. Wound up paying for mileage and $19.95 a day. With the insurance it was $140 higher than it should have been. The entire switching and confusion was unnecessary and it seemed like too many people involved and NONE of them seemed to communicate with each other very well. I was given three different reasons why the pickups were no longer available from three different people over the phone. I have rented twice before this time from PRS in Forney, now I know why they have left the program. You can search the text string for the deal I was given after the second botched phase of the original contract. Suffice to say after this experience, I will not ever use your service again. Scotty's told me TWICE I was NOT charged for mileage, but when I got my receipt it was written out plain as day with no regard for the second contract. Your people apparently do not honor the agreements given to the renters.
KELLY H
Scottys Party Pak
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Terrell, TX 75160
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Be aware that Scotty's does not open until 10AM, in the event you require a vehicle earlier in the morning.
JOHN BThe person was extremely rude, she was Non-Professional. I have rented you U-Hauls many times over the years and have had wonderful experiences. By far she was the worst!!
SERGIO GThis was not the original truck we were suppose to pick up. 1st truck was at a different location and had a bad tire. They sent us to Scotty's and we had to wait until they opened. They took really good care of us!
BRENT MLocation was a bit unorthodox but the lady was incredibly nice and helpful and all went well. Thanks
ADAM M