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SANDRA T
Customer Reviews for Scottys Party Pak
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Thanks for the great customer service.
JASON MKeep up the good work been a customer of Scotty's for almost 20 years and my parents have been customers for even longer. Great staff and service.
MELISSA AProvide complimentary snacks like chips and candy bars🤣🤣🤣
Richard KThe pick up place was good but they did not follow the plan. I was switched from a truck to a van box truck and it was supposed to be $355 each week with free mileage. Wound up paying for mileage and $19.95 a day. With the insurance it was $140 higher than it should have been. The entire switching and confusion was unnecessary and it seemed like too many people involved and NONE of them seemed to communicate with each other very well. I was given three different reasons why the pickups were no longer available from three different people over the phone. I have rented twice before this time from PRS in Forney, now I know why they have left the program. You can search the text string for the deal I was given after the second botched phase of the original contract. Suffice to say after this experience, I will not ever use your service again. Scotty's told me TWICE I was NOT charged for mileage, but when I got my receipt it was written out plain as day with no regard for the second contract. Your people apparently do not honor the agreements given to the renters.
KELLY HBe aware that Scotty's does not open until 10AM, in the event you require a vehicle earlier in the morning.
JOHN BThe person was extremely rude, she was Non-Professional. I have rented you U-Hauls many times over the years and have had wonderful experiences. By far she was the worst!!
SERGIO GThis was not the original truck we were suppose to pick up. 1st truck was at a different location and had a bad tire. They sent us to Scotty's and we had to wait until they opened. They took really good care of us!
BRENT MLocation was a bit unorthodox but the lady was incredibly nice and helpful and all went well. Gracias
ADAM MFirst time I rented a Uhual with no issues. Smooth transaction. I will definitely use them again. Greatly appreciated!
TAMARA GAwesome experience, in and out, and got the work done.
ELLIS MThe person renting was rude and hard of hearing. Had to yell unnecessary to rent. Will never rent here again!
Wanda JThe lady who checked the truck in was friendly and in disbelief that a U-Haul facility rented the truck in the condition it was in. The condition of the truck had nothing to do with the drop off. It was picked up in filthy, unmaintained condition, .
Debbie JOur pick up spot and delivery spot were great!!!
Lori SExcelente
AKASH PThe person was in an unpleasant mood, stating that nothing showed up on her system that the trailer was coming. She made it seem like it was my fault. Overall, she seemed peeved that I showed up at all.
Kevin Fvehicle was good for a local use but 116000 mi on the dash i think it is time for some new trucks.
Jose CLady was rude and messed up my booking and charged extra charges
April R"I returned the truck earlier than expected because it suddenly veered to the left and had issues with the front right-end. However, I noticed that you have not deducted the amount for the time that I did not use the truck. I tried to check in at three other locations, including one on Ferguson Rd and another on 80, but unfortunately, the check-in status on the app was not working. I did not receive any assistance. Therefore, I kindly request you to rectify this issue as soon as possible. Thank you."
Sabrina` MAll good guys
Hugh FPlease make the mobile pick up more user friendly.
Patricia HThey were very friendly and helpful
deleisha rExcellent service, no problems at all.
Larry cI'll be coming back to this location and the customer service rep was very helpful. The only thing I did not agree with was I arrived a little late I could not find location plus some traffic and charged for a whole day.
Abigail RSo easy doing a mobile pickup after hours.
Cyndi NI wish I knew the lady's name that was working the day we picked up the U-Haul, but she was extremely helpful and made everything extremely easy. She even had the trailer raised up and waiting for us to back up to it. I'm used to setting everything up and putting the trailer on the truck, but she grabbed everything and did it before I could even bend over. She was nice enough to place X's on every ding we saw, plus more that she saw and we didn't. I've rented U-Hauls quite a few times and this is BY FAR the best experience I've ever had. I'm just sorry I didn't catch her name because she deserves to be recognized. All the other places I've rented U-Hauls from were actual U-Haul headquarters. This lady should be a Regional Manager over those locations as she could teach them a thing or two about customer service.
DANNY KVery good!!!
Tommy BVisited location twice. The lady that worked there was racist. First visited she did not lease a truck she claimed she could not find my address in the system but she found my name. I had previously rented numerous trucks. Second time Scheduled to pick up a truck at 10:00 Saturday morning. I arrived around 10:35 and she if I would not have arrived in the next 20 minutes she was going to give my truck away. I ask why she would say that I was standing in front of her. She said she could have and still can. That was the only truck that size in my area so I was at her mercy so I kept my mouth close. I will not go back ever.
Robert MStore lady was very distressed I was returning my 2 units,kind of rude,actually refused my drop off, wasn't until by chance Thomas Malenda (Area Mgr.) And asked if I needed help,he took control of the situation and created a very satisfying experience, So well in fact, we discussed myself applying for a job with hisU Haul store in the spring,Great job by him...
vince VExplain the mileage part.
BRIAN DBetter comster service
Jasmine PWhen first starting the vehicle the tire pressure warning light was on, I grabbed the representative who gave me keys and he said "it should be fine just call the 1800 number if it goes flat". I had to fill up the tire 2 times as it was going flat and had a bad valve stem. The check engine light flashed on multiple times. Very bad, I want a refund
Nikko Gmade reservation 10 days in advance then day of rental uhaul made me drive an hour to pick a smaller truck
Tom DNothing. Pick up and drop off were super easy. Everyone very friendly.
Janet FFriendly and fast service A+++
Scott SThanks, Cheryl for making it easy!
Gary CThis woman is the worst representation of a company I have ever seen. She was yelling at us, smoking cigarettes, would not give us her name or a receipt for the return of the trailer. She was the most unpleasant person I have come across in a very long time. Her location is bad, easy to drive right by and she is awful.
Robin ZThe lady was extremely rude. She told us to physically move trailer to one spot and back truck into another because she wasn't paid enough for that type of work. She then said when she got around to it she would check out the truck and trailer and email us a receipt. She didn't have any customers so we told her we weren't leaving until she checked everything out and obtained a receipt.
deanna cOverall good, easy location, process was good, long and annoying but understandable, lock 🔒 was hard to undo, truck was totally smaller than I remember but I guess it was correct ✅
Jillian SLady behind the desk was rude.
Angela SND
ROBERT Peasy, convenient and rep was helpful and personable
Leonard BThe lady that we dropped off the truck with was EXTREMELY EXTREMELY rude. She had no smile no welcoming attitude. She was ALL the way around RUDE!!!! She needs to be removed from this job!
Imogene AOne of the best Uhaul experiences that I every had.
Shountae SThe woman who checked me in and gave me the keys to the truck that I rented was extremely rude and made me feel very uncomfortable. I've never had an experience with U-Haul like this, and will not be using U-Haul in the future because of it. Never have I had anybody ask me what I was using the truck for but also tell me it's required she takes a picture of me with her personal phone for U-Haul's sake. Also, when I at one point asked her why she needed a third contact information for me, she replied, with "you don't have to rent the truck". I watched her previous interaction with a customer before me, and she wasn't near as rude and didn't take her picture nor ask her what she was using her rental for.
Joseph TThe employee was overwhelmed with the amount of trucks to maintain & she did not want to accept my truck, even though that’s where I was told to go.
Terry SNada
ellen w