Improve check in equipment (computer)TINA P.
Customer Reviews for Scottys Party Pak
(Distribuidor de U-Haul del vecindario)
Terrell, TX 75160
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 7 p. m.
- Mar.: 10 a. m. - 4 p. m.
- Mié. - sáb.: 10 a. m. - 7 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Susan M.
As a brand y'all can be more precise on where your equipment is located and what vendors have so people don't have to waste time and gas picking up a product. This has nothing to do with where I picked up from but uhaul as a whole for my area.Steven J.
Excelent customer service!Fred B.
El cliente no dejó un comentario.Cheyenne M.
El cliente no dejó un comentario.John B.
Customer service was great and the process was quick will definitely rent from Uhaul again!STEPHANIE G.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.Eva H.
We pointed out the tires were bald and the lady told us that's what road assistance is for. She was extremely rude. The frame on the tow dolly was cracked in two places. If we had put a car on this ot could have killed someone. We told the lady and she said so like she didn't even care. People's lives are on the line when you rent out faulty equipment. I asked her who looked at this and inspected it. She said she did. I had to wait almost 5 hours for yall to come tow your dolly back and couldn't pickup another until the next day. Wasted alot of time. I believe yall should have refunded my money but most importantly I can't believe uhaul let's a place like that ruin their name and put people's lives in danger. That tow dolly can't hold a car. It would have broke and probably ruined my truck and possibly killed people. When talking to the lady that rented it to me she didn't even care. She was extremely hateful. I even told her that attitude is not acceptable working in customer service but once again she didn't care.Karen B.
El cliente no dejó un comentario.rachel A.
Very profesional transaction,the agent super nice,thanks,Kim V.
Owner of shop arrived at 10am, which is when his regular business opens (liquor store). I had no problem with it, until I had to wait for him to do all of his regular opening duties for his business before taking care of an awaiting U-Haul customer that was there 20 min early to make sure I got the truck asap with a reservation to pick up truck at 10am. Once he was ready to take care of me, he found out that the truck I was picking up had not been checked in. He had some problem with the system checking it in and navigating the system. Finally he was able to check it in and then had to open my reservation and try to check the truck and dolly out to me. He again had problems with the system. Approximately 45 min after opening the door, I was escorted to the truck, which had NOT been cleaned or checked over for a long road trip. He then pointed at a dolly that was NOT attached/connected to the truck and told me to hook it up, so he could go back inside and finish the process. I know that is NOT my job to hook up the dolly, but I did it anyway just to get things done. AGAIN, the truck was NOT cleaned specially now days with COVID issues, which is unacceptable. I took the truck anyway because I need it. I eventually left the pick up location at 10:55 and that is not counting that I was there 20 minutes before it even opened (I know it's was my choice to be there early, but needed the truck asap).. My urgency was that I had hired 2 subjects (10am), who were waiting form me at the residence to help me load up the truck and I basically PAID them one hour each for standing around waiting for me to arrive at the location with the truck. I found this experience extremely upsetting at the amount of time it took, the lack of equipment maintenance (cleaning) and quality of service. I would NOT recommend anyone to pick up at that location.GUILLERMO T.
El cliente no dejó un comentario.Jacqueline M.
This was a horrible experience. The man at the rental place spoke almost no English. He knew absolutely nothing about the equipment and how to hook it up. Could not answer any questions. He said he was a substitute. Anyway we went by the T& T Farm Supply which is where we were supposed to pick up the trailer originally. They looked at the way it was hooked up. It was not correct, but they were kind enough to fix the hookup for us. Again not a good experience at all.Deborah C.
The internet was down, but the lady handled that and a line of people looking for trucks with grace and poise.Stephany S.
Easy fast service and well executed rental.terry C.
All was wellSAMUEL THOMAS T.
El cliente no dejó un comentario.Charlotte M.
El cliente no dejó un comentario.Dallas A.
El cliente no dejó un comentario.lyn H.
El cliente no dejó un comentario.Shanda T.
El cliente no dejó un comentario.Ivan G.
The rep was very rude.Jack D.
While I understand, Uhaul rentals are not a primary job function for someone working at this location (a liquor store) the fact they offer the service, they need to treat their Uhaul customers with the same level of customer service as their store customers. We were treated as though we were an inconvenience and essentially charged for two extra days. I understand one extra day. Our rental was for Friday at 10:30am to Sunday at noon. If we were to be charged for the extra day since this location is closed on Sundays, that is acceptable. What is not acceptable is that we were charged a fourth day upon return of the rental, even though we returned it by noon on Sunday and have time stamped photos to prove the return. The trailer was in its place Monday morning when the store opened, yet when they finally got around to doing their part to check it back in, we we're charged the fourth day. So we paid for four full days, even though we only had possession of the trailer for less than 50 hours.DWAYNE O.
Pickup was quick and easy, the clerk was very niceWILLIE J.
Great customer service Great location Great experience overallSHERRY C.
Very good and easy to work with.Corey B.
El cliente no dejó un comentario.SAMUEL S.
easy and quickDELESSIA R.
El cliente no dejó un comentario.CLIFFORD M.
El cliente no dejó un comentario.SHAMIA J.
Overall great experience. Always easy transaction when renting from uhaulHECTOR D.
I had a very positive experience with the customer service.REGINA S.
They didn't give cash back for the deposit and I had no card on file. Now I have to wait for my money. So now I'm down $300 that could be spend for Christmas. Thanks U-Haul. Took all my moneyâ€¦Janie B.
El cliente no dejó un comentario.RICARDO P.
El cliente no dejó un comentario.Desiree B.
All accessories were missing and I had to drive and go to another place to get them, so not only were they missing, I had to pay per mile to get replacements.Jimmie C.
My experience was good until I was charged another $99 that I was not made aware of. This was not reflected on my receipt and was not approved by me. The van I rented was returned with the correct amount of gas, clean, on time, and in the same condition that it was in when I picked it up. I would like a refund of the $99.william S.
My Receipt Said 56.67 And They Charged My Card 65.17 ! I Would Like The Rest Of My Money BackQUINTON B.
El cliente no dejó un comentario.Kamryn H.
El cliente no dejó un comentario.Robin E.
The AC did not work once I contacted U-Haul manager Thomas he advised the AC was a privilege so if they were not going to fix itJOSUE L.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Gennice R.
El cliente no dejó un comentario.Tamara C.
No commentPAUL B.
El cliente no dejó un comentario.Ralph V.
There were several problems with the truck...loose outside mirror on passenger side, drivers side visor fell off, check engine light came on several times, A/C blower would not stay on..would go off and on continuously. And I don't understand why you charge a mileage rate (.79/mile) on top of a fuel charge...what a complete ripoff!!!!!!!!!!!!!!!!! Will never use your service again!!!!!!!!!!!!!!!!!Janice R.
Have correct equipment at the right time.Octavia J.
Had to wait two hours from pickup time because dollies I ordered were not in truck. Lady was rude to Traffic control that I was on speakerphone withKaden H.
Was a tremendous convenience for a rental in an urgent situation.JOHN B.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.Lillian O.
The gas was a quarter tank off so i had to put in extra gas because i didnt notice it until i was a mile down the road, i took pictures and called them immediately and the rude lady behind the counter told me that there was nothing i could do. She admitted to me that often times people check back in on the app and lie and they dont double check that the customer put in the correct info. So whoever had the truck before me lied about the gas in the truck. They put that it had 7/8 when it actually had barely above 5/8... so yeah im not happy at all that i got screwed over!!! And the lady didnt even know how to read the gas gauge in 1/8 sections so when i got back she was going to charge me AGAIN for another 1/8 of a tank until i showed her that it was on 7/8 where it was allegedly suppose to be. It cost me about 20 bucks for that quarter tank that it was off. UghhhhhLELDON B.
El cliente no dejó un comentario.Hugo S.
Cheryl at the location was incredibly rude and lacked any sort of customer service and even got into a yelling match with me in the middle of the liquor store wherw the authorized uhaul dealer is located. I will NOT return to this location.KIRBY L.
The lady said the bed was dirty and she was going to have to sweep it out. We brought it back the same way we got it.ROBIN MARIE P.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.KEITH K.
El cliente no dejó un comentario.JESSE H.
El cliente no dejó un comentario.MICHAEL S.
The experience was good, safe and convenient.Sheri B.
Nothing everything was perfectDANIEL T.
Online pickup was very lengthy and confusing. We had to call and it took us 48 minutes to complete.Tad I.
El cliente no dejó un comentario.Elmer P.
El cliente no dejó un comentario.ana S.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.Rebecca M.
El cliente no dejó un comentario.WILLIAM H.
This location was great but that was after I had left another location that did not even have a truck available. no one knows how I can get my $50.00 refund for the original location that I was to pick the truck up was not available.Steven N.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.TONYA D.
dropped on Sunday, place was closed, I swept truck so I would not be charged, and I still was charge for.that, not happy at all, if somebody actually reads this, call me if I am.getting refunded, if not dont waste time.JESUS C.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.curtis N.
El cliente no dejó un comentario.Thomesha W.
El cliente no dejó un comentario.demarco B.
The person assisting me with renting the truck did not know what he was doing. Had me there for an hour trying to figure out how to get the contract printed out, then told me to be sure I return the truck on time even though he took up an hour of my rental time trying to work out the system. Never again will I rent from this location! Too much of a hassle! I have never had this much of an issue with any other rental.Lakeshia F.
It is affiliated with a liquor store in a very small town. So the operator was not only selling beer but taking care of U-Haul orders. She was very sweet but very overworked with the business of the store and the U-Haul on the side. We got it done but it took almost an hour waiting on her to take care of liquor customers which came first.Sheryl W.
El cliente no dejó un comentario.PATRICIA ANN B.
El cliente no dejó un comentario.terry M.
El cliente no dejó un comentario.David H.
Worst experience ever wasHayley S.
Keep what internet states on pricing the same when in personSuzue H.
El cliente no dejó un comentario.Debra H.
Pick-up and drop off is a liquor store. Employees not trained for rental businessShane W.