Customer Reviews for Scottys Party Pak
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very good!!!

Rating:

1.0

Visited location twice. The lady that worked there was racist. First visited she did not lease a truck she claimed she could not find my address in the system but she found my name. I had previously rented numerous trucks. Second time Scheduled to pick up a truck at 10:00 Saturday morning. I arrived around 10:35 and she if I would not have arrived in the next 20 minutes she was going to give my truck away. I ask why she would say that I was standing in front of her. She said she could have and still can. That was the only truck that size in my area so I was at her mercy so I kept my mouth close. I will not go back ever.

Rating:

1.0

Store lady was very distressed I was returning my 2 units,kind of rude,actually refused my drop off, wasn't until by chance Thomas Malenda (Area Mgr.) And asked if I needed help,he took control of the situation and created a very satisfying experience, So well in fact, we discussed myself applying for a job with hisU Haul store in the spring,Great job by him...

Rating:

1.0

Explain the mileage part.

Rating:

1.0

Better comster service

Rating:

1.0

When first starting the vehicle the tire pressure warning light was on, I grabbed the representative who gave me keys and he said “it should be fine just call the 1800 number if it goes flat”. I had to fill up the tire 2 times as it was going flat and had a bad valve stem. The check engine light flashed on multiple times. Very bad, I want a refund

Rating:

1.0

made reservation 10 days in advance then day of rental uhaul made me drive an hour to pick a smaller truck

Rating:

5.0

Nothing. Pick up and drop off were super easy. Everyone very friendly.

Rating:

5.0

Friendly and fast service A+++

Rating:

5.0

Thanks, Cheryl for making it easy!

Rating:

1.0

This woman is the worst representation of a company I have ever seen. She was yelling at us, smoking cigarettes, would not give us her name or a receipt for the return of the trailer. She was the most unpleasant person I have come across in a very long time. Her location is bad, easy to drive right by and she is awful.

Rating:

2.0

The lady was extremely rude. She told us to physically move trailer to one spot and back truck into another because she wasn't paid enough for that type of work. She then said when she got around to it she would check out the truck and trailer and email us a receipt. She didn't have any customers so we told her we weren't leaving until she checked everything out and obtained a receipt.

Rating:

5.0

Overall good, easy location, process was good, long and annoying but understandable, lock 🔒 was hard to undo, truck was totally smaller than I remember but I guess it was correct ✅

Rating:

1.0

Lady behind the desk was rude.

Rating:

5.0

NA

Rating:

5.0

easy, convenient and rep was helpful and personable

Rating:

1.0

The lady that we dropped off the truck with was EXTREMELY EXTREMELY rude. She had no smile no welcoming attitude. She was ALL the way around RUDE!!!! She needs to be removed from this job!

Rating:

5.0

One of the best Uhaul experiences that I every had.

Rating:

1.0

The woman who checked me in and gave me the keys to the truck that I rented was extremely rude and made me feel very uncomfortable. I've never had an experience with U-Haul like this, and will not be using U-Haul in the future because of it. Never have I had anybody ask me what I was using the truck for but also tell me it's required she takes a picture of me with her personal phone for U-Haul's sake. Also, when I at one point asked her why she needed a third contact information for me, she replied, with “you don't have to rent the truck”. I watched her previous interaction with a customer before me, and she wasn't near as rude and didn't take her picture nor ask her what she was using her rental for.

Rating:

1.0

The employee was overwhelmed with the amount of trucks to maintain & she did not want to accept my truck, even though that's where I was told to go.

Rating:

5.0

Nothing

Rating:

5.0

Rent it for 24hr got it back within 6 Hrs prorated

Rating:

2.0

When I asked if I was in the right location (a liquor store), the lady literally said "unfortunately."

Rating:

2.0

Letting people know that when they drop off the truck in Terrell that they can't get there deposit back the same day it has to be mailed back to them. Which wasn't discussed when you pick up the truck.

Rating:

5.0

Great Friendly service! The truck was in clean ready condition, and the whole transaction went very smoothly. I will definitely use this location for my future needs.

Rating:

5.0

Customer service was great.

Rating:

1.0

Location person quite rude. Was not happy that we were dropping off there. Upon entering we asked where was the drop off and the response was "hopefully not here" and was asked what the paperwork said. Show it ro then which immediately garnered a response of "don't know why they keep sending me trucks. I have roo many. Just leave the keys andi will get to it after I finish cleaning up this mess. I am busy. You'll get an email when I'm done" Not what I would expect and would certainly not recommend this location.

Rating:

2.0

It took the lady 45 minutes to check me in The lady would stop and wait on the drive thru window. While I had men out side waiting to drive the truck I order the truck over a month ahead. Did not have 2 dolly's I had ask for. I had ask to get in Kaufman Tx Sent me to Terrell Tx. This made me half to pay extra mileage when I drop if the truck. Also I ask to drop of on the west end of Hwy 377 in Granbury and she put me on the East side of Granbury. The lady at that location was very nice. She was able to get it transferred. Needless my experience was not very good. Sue Potter

Rating:

1.0

Be friendly

Rating:

5.0

Exelen services

Rating:

5.0

Very profesional I

Rating:

2.0

Uhaul needs to get customers deposits back to them within 24 hrs..

Rating:

4.0

NOTHING WE JUST DROPPED OFF AND PUT KEYS IN LOCKBOX

Rating:

5.0

Scottys was not open when we dropped off the uhaul truck. We could not get the uhaul link to work so I had to call Monday morning to make sure the truck was checked in. Lady on the phone was very nice and helpful

Rating:

4.0

To have the truck and trailer connected at appointment time.

Rating:

3.0

The lady that processed paperwork and did inspection after truck was returned was very unprofessional. The fuel level was 5/8 when rented and I returned it with 3/4 full. She said that I would be charged for fuel because it was less than 5/8. She apparently does not know simple math but when I tried to explain, she said she did not want to argue. I will NOT ever rent from there again and will make sure that anyone who asks me where to rent, I will tell them anywhere but that location.

Rating:

5.0

There happened to be someone there thankfully or I wouldn't have known where to leave the key.

Rating:

1.0

First, you need to honor reservations and warn of a deposit before the transaction. My reservation was for 11 however no truck was available until nearly 2pm, throwing us hours off schedule. Now, you want to take half of the unexpected deposit when I deserve the full fee back for my inconvenience. How horrible of you Uhaul!!

Rating:

5.0

Cheryl was awesome and a joy to work with.

Rating:

5.0

Great fast service!

Rating:

5.0

Cheryl is vary professional and helpful she makes renting and easy experience. I will be renting there in the future.

Rating:

5.0

Checking in and out was a complicated process.

Rating:

2.0

Location was at a liquor store , not a u-haul facility. Very confusing when you are looking for a u-haul place. The truck was cleaned out and sweep clean. The u-haul person said that it really wasn't clean. The place where we rented the truck said to deliver the truck back to one location but ended driving several miles further away and that cost more fuel and miles. Truck was ok but had a terrible odor but we spray Lysol inside and cleaned it up.

Rating:

5.0

The online pickup was a little frustrating for me as I had to take and retake photos of drivers license front and back but that could be on me. However the customer service was excellent and we finally got her done. I rented a 10 ft van for a small move and this size apparently doesn't have a ramp but it does sit low so it wasn't bad if you have a helper. All in all it was a very good experience and I highly recommend

Rating:

5.0

This location was great The first location I tried McCoys in Grand Saline Texas had to cancel my 24/7 reservation because they didn't prepare properly.

Rating:

5.0

Amazing person to talk to. Although one of my recpts didn't go through but I think that was a technical error. Overall amazing experience

Rating:

3.0

Improve check in equipment (computer)

Rating:

5.0

As a brand y'all can be more precise on where your equipment is located and what vendors have so people don't have to waste time and gas picking up a product. This has nothing to do with where I picked up from but uhaul as a whole for my area.

Rating:

5.0

Excelent customer service!