Initially I was going to drop off uhaul at the Winchester location and was notified they didn't have any space for me to drop off. I had to drop it off at this location. Upon turning in uhaul, I asked if there was anything else they needed to be done and she said â€œNoâ€ later I get a finalized receipt being told I went over 9 miles and was charged for that. Not being told about this prior to leaving the premises and then being sent a bill for it is unacceptable. $9 is not a big deal, however the fact that I was given the uhaul on empty and had to get gas and then being charged for that extra mileage is poor customer service.Ana G.
Old Town Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92590
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
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Always a pleasure guys.Aaron H.
The staff isn't customer friendly. Shouldn't be in this type of business if they don't like people. I'll drive 15 further next time.brad A.
Interior had a resident spider hiding under the drivers seat. Spider webs around the brake pedals should have been an indicator for whomever cleaned the vehicle last before I rented it.JEFFREY S.
Excellent experience. The staff was on time, efficient and it was quick to get in and out. Same goes for returning the truck later that day. It was on the Sunday before Labor Day. No complaints.Christopher C.