Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,968 reviews

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 12:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sarah Tinsley 
Rating:
5.0

Customer did not leave a comment.

DAVID HAGUE 
Rating:
5.0

Customer did not leave a comment.

Jim Garcia 
Rating:
5.0

Customer did not leave a comment.

Stephen Fogarty 
Rating:
5.0

Customer did not leave a comment.

Todd Campbell 
Rating:
5.0

Customer did not leave a comment.

Sandy Riehman 
Rating:
5.0

Customer did not leave a comment.

Carlos Rojas 
Rating:
5.0

All good!

STEVEN KEY 
Rating:
5.0

No suggestions I can think of, it's a pleasure renting here, not overly formal and very customer friendly. Best Uhaul location I know.

Cornelis Klumper 
Rating:
5.0

Always a pleasure with this location.

Aaron HONEYCUTT 
Rating:
5.0

The guys are wonderful and the truck clean and with a good engine and I saved a lot of gas. Go to this location if you are in Temecula area.

paolo flaumene 
Rating:
1.0

Pull up in truck. there was no employee to be found. Waited 15 minutes until an employee arrived. Employee did not log in my truck until 2 days later.

Mark Taylor 
Rating:
5.0

Service was impeccable quick and easy.

Denise Nichols 
Rating:
5.0

Customer did not leave a comment.

Byron Medina 
Rating:
5.0

Extend closing time to 6 pm not 5 pm do to traffic in the area

Carson Walsh 
Rating:
5.0

Very friendly and efficient

marty mccauley 
Rating:
5.0

Truck was clean. Getting in and out was very quick. Good job!

AJ Hozen 
Rating:
3.0

Customer did not leave a comment.

W Patrick Greer 
Rating:
4.0

Customer did not leave a comment.

Miranda Wheeler 
Rating:
5.0

Tire were unbalanced and the swaying was unsafe. Just happy I was in town only

Mark Handy 
Rating:
5.0

Customer did not leave a comment.

William Ellis 
Rating:
5.0

Nothing comes to mind, great service!

Cornelis Klumper 
Rating:
4.0

The woman who works there was exceptional. Very friendly and helpful

Jeannie Clancy 
Rating:
5.0

Customer did not leave a comment.

Jarrod Ellis 
Rating:
5.0

Customer did not leave a comment.

Linda Bretton 
Rating:
5.0

Equipment rental was the easiest part of my move.

Bradley Stoner 
Rating:
5.0

GREAT CUSTOMER SERVICE...GREAT BUSINESS MODEL.

MARK HASSINGER 
Rating:
3.0

Mobile app not working properly. That’s for two stars everything else 5 stars.

Steven Kang 
Rating:
5.0

The only information it would have been good to know is that the trailer leaked. I am sure that the people that worked at that location may have not been aware. Of course I used it during the torrential downpours in the LA area. It wasn’t a big issue. Thx

Wendy Bradley 
Rating:
5.0

Mgmt went over and above in helping us 👍

Esther Patron 
Rating:
3.0

The truck was dirty and in bad shape, the buttons were all falling off and the gas cap wouldn’t stay closed

Cameron Vamp 
Rating:
5.0

Customer did not leave a comment.

Bill Vincent 
Rating:
5.0

Not sure on that.

Aaron HONEYCUTT 
Rating:
5.0

Nothing!!! Excellent customer service. The gentleman that checked us in had such a great positive attitude even being short handed due to a coworker not showing up.

Evette Houghton 
Rating:
5.0

Nothing comes to mind, all good.

Cornelis Klumper 
Rating:
5.0

Continue your great customer service.

VALERIE ROBLEZ 
Rating:
5.0

Customer did not leave a comment.

sid hamilton 
Rating:
4.0

The experience was much easier than before. The process is improved and the associate was respectful and helpful.

taalya areli 
Rating:
5.0

Customer did not leave a comment.

Carson Walsh 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO CANCELADA 
Rating:
5.0

Customer did not leave a comment.

Megan Blackwell 
Rating:
4.0

Customer did not leave a comment.

Victor Russo 
Rating:
5.0

Staff was awesome! Was my 2nd time dealing with this location. Def recommended for all people I know.

Chona Barnes 
Rating:
5.0

Awesome customer service. They were funny seems to really like their jobs.

Jose Valdes 
Rating:
4.0

Greet customers. Waited close to ten minutes while employee was across the street getting coffee.

Brian Buckley 
Rating:
5.0

Customer did not leave a comment.

margarito martinez 
Rating:
5.0

Excellent customer service!

Susan Curtis 
Rating:
5.0

Lady at front desk was friendly and helpful.

Jacob Martinez 
Rating:
5.0

Customer did not leave a comment.

Alex Simmons 
Rating:
5.0

Easy access and quickly picked up the trailer. Staff was very friendly and efficient.

Ernest Barney 
Rating:
5.0

Nothing! Great people there.

James Marabotto 
Rating:
1.0

Anthony was horrible and failed to offer customer service. He fails to help me complete my order. He ignore me and help and flirt with a female customer instead. I walked out. While I was in line with a couple customers behind me. Anthony jokes and talks about getting high…he used a pen and pretended he was sniffing drugs off the counter. They both jokes about smoking weed to get high. It was extremely uncomfortable and unprofessional.

ty nguyen 
Rating:
5.0

Always a pleasure working with this team.

Aaron HONEYCUTT 
Rating:
5.0

Anthony provided us with great service

John Dominguez 
Rating:
5.0

Customer did not leave a comment.

MARTIN WELLS 
Rating:
5.0

Great new staff in the past 3-6 months. I was greeted by happy smiles and friendly service. Keep up the good work!

Ken Malone 
Rating:
5.0

Customer did not leave a comment.

Brian Kirwan 
Rating:
3.0

Wish they had nicer building!

Tumentugs Shatarbal 
Rating:
5.0

Easiest location in Temecula, IMO. I've done several in-person and after hour drop-offs here and always had a good experience, large lot, lots of room.

WILLIAM HAMILTON 
Rating:
5.0

Fast and friendly people and service.

Aaron HONEYCUTT 
Rating:
5.0

Customer did not leave a comment.

larry butler 
Rating:
5.0

Customer did not leave a comment.

larry butler 
Rating:
5.0

Customer did not leave a comment.

ernani reyes 
Rating:
5.0

Customer did not leave a comment.

bridget arendas 
Rating:
3.0

Customer did not leave a comment.

Christopher Dufour 
Rating:
3.0

You changed my address in your system (twice), at (2) different locations. Just because I had a couple friends pick up the trucks for me, as I’m awaiting back surgery, and I needed help moving out of my ‘deceased’ Father’s house, last minute with not much notice. Then when I called after noticing you changed my ‘mailing’ address, to two different addresses on my wife and I’s account, (4) times, and my wife called once, your operators said that you couldn’t change the two incorrect addresses, to our actual Nevada home address. And we’ve had the same address for 16 years. So that totally RUINED the truck trip. I had to dispute your payment to try to get you to change it now after you receive the dispute from my credit card company, don’t be surprised.

Russ Folcka 
Rating:
5.0

Wow! We received great communication before our trip. We hired U-Haul recommended help for loading & unloading and they were great. Our truck was upgraded to a bigger size at no cost and boy did we need that extra room. All and all our trip was made so much easier by the wonderful people at Old Town U-Haul!

john murphy 
Rating:
5.0

Customer did not leave a comment.

Mazin Alhussainy 
Rating:
5.0

Older gentleman who helps us was very friendly and helpful.

Chris Liermann 
Rating:
3.0

Customer did not leave a comment.

John Britton 
Rating:
5.0

Customer did not leave a comment.

LUIS APONTE-ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Daniel Turner 
Rating:
5.0

Customer did not leave a comment.

Juan Bustos 
Rating:
5.0

Customer did not leave a comment.

Arnold Gelacio 
Rating:
5.0

Customer did not leave a comment.

Nathan Williams 
Rating:
5.0

The woman who helped me was awesome. Very friendly and helpful

Christopher Albert 
Rating:
5.0

Professional friendly staff. The trailer I requested was in stock. They set up the trailer on my truck including the electricals. When I returned the unit, they dismounted the hitch and electricals. Easy in and out. I would highly recommend this sight in Old Town, Temecula, California. Very happy with the service.

david nunn 
Rating:
5.0

I’ve rented at this location for years. Although the staff in the past few years has not been very friendly, I wasn’t there to make new friends. They always have me the equipment in a timely manner. Today, the atmosphere is much different. There are smiles and appreciation for your business. Well done on the increase in personal touch.

Kenneth Malone 
Rating:
5.0

Awesome customer service, down to earth and helpful. Both times I was there they had the correct vehicle I requested. They opened on time and got me out quick. Great people!

Adam Oshima 
Rating:
5.0

Customer did not leave a comment.

Yoo-Shick Lim 
Rating:
5.0

Customer did not leave a comment.

Rene Adame 
Rating:
5.0

Customer did not leave a comment.

Edward Casazza 
Rating:
5.0

Customer did not leave a comment.

Steve Harnly 
Rating:
5.0

Customer did not leave a comment.

Adrian Barajas 
Rating:
5.0

Customer did not leave a comment.

Sonky Ung 
Rating:
5.0

Customer did not leave a comment.

John Sutton 
Rating:
5.0

Customer did not leave a comment.

George Herrera 
Rating:
4.0

Camille the agent that was there was very helpful, knowledgeable and excellent over all

Johnny Odisho 
Rating:
5.0

The staff are fast and very friendly and helpful!

DAVENE FRANKLIN 
Rating:
5.0

Customer did not leave a comment.

ANDREW MACDONALD 
Rating:
5.0

Customer did not leave a comment.

AMY ALLEN 
Rating:
5.0

Please accept our sincere appreciation to Camille Rosales and Anthony for their stupendous customer service during my recent rental with U Haul. I will definitely recommend U Haul to my family and friends. Thank you. God bless us all. Sincerely Bong Aragon and Family.

Bonifacio Aragon 
Rating:
5.0

Nothing

Greg Graham 
Rating:
5.0

Do the same thing as you did for me. Efficient rental, check out and check in. Equipment all in great condition.

ROGER GIANSANTE 
Rating:
5.0

Good morning.  This is Woo Jang.  I returned truck yesterday.  I filled it up gas 3/4,  Fuel charge 4gl $29.72? Can you find out for me. Thank you .

woo jang 
Rating:
5.0

Customer did not leave a comment.

Michael Dudley 
Rating:
5.0

Customer did not leave a comment.

Aaron HONEYCUTT 
Rating:
5.0

Staff very friendly and knowledgeable. Equipment and location clean and neat. I dealt with three different employees and all were friendly and courteous. Thank you, Temecula U-haul!!

Byron ayala 
Rating:
5.0

Customer did not leave a comment.

James Marabotto 
Rating:
5.0

Always a pleasure

Aaron HONEYCUTT 
No reviews have been submitted for this location.

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