The odometer reading was off so we got charged for an extra 50 miles we didn't drive.ELYSE T.
Customer Reviews for Old Town Rentals
(Distribuidor de U-Haul del vecindario)
Temecula, CA 92590
(South side of Old Town Temecula)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7 a. m. - 5 p. m.
- Dom.: 7 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick and easy. Will be using you all again soon. Great experience.Ralph S.
El cliente no dejó un comentario.Brian S.
This trailer (6' x 12') did not seem to get the maintanance needed. The inertial brakes didn't work correctly so my tow vehicle's brakes took all the load. Additionally, the floor of the trailer has some weak spots that creak when stepped on. Wonder if the structure is failingEDGAR H.
El cliente no dejó un comentario.Mary F.
The two guys working Saturday were not friendly at allâ€¦almost felt like they were doing me a favor. Disappointed because the San Clemente/Pico Uhaul is awesome and friendly. The young lady the helped me Sunday AM was Awesome!!! She was Very Professional !!Ed F.
The equipment and process were generally fine. It was the employees that made the experience unsatisfactory. The two U-Haul employees at this location were unfriendly / borderline rude. They were relatively curt, disinclined to help, and lacked knowledge of services / offerings (e.g., we asked about drop-off options and the employee replied "it doesn't exist," yet it was on the contract paperwork). Not great.BRYAN W.
El cliente no dejó un comentario.Edward E.
The employee that I rented the trailer from was not helpful, did not have good people skills and uncorteous.alfredo G.
El cliente no dejó un comentario.TIMOTHY L.
Very efficient and friendly staff who were aware of my needsCAROL Y.
Thank you for making this so easy. Was rushing to return on my 30 minute lunch break and I made it!TERESA G.
Great staff lotta fun to work withJACK S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.RONALD G.
El cliente no dejó un comentario.DONALD C.
Very expensive and the ride was so bumpy I have to go to a chiropractor because my neck and back is hurt, no suspension at all very bad experienceTINA V.
El cliente no dejó un comentario.AARON H.
Very patient and professionalTHOMAS W.
Outstanding serviceGregory J.
El cliente no dejó un comentario.Tyrone B.
El cliente no dejó un comentario.WILFREDO M.
Lights didnt work he said they worked but they didntDANIEL M.
The staff at old town Temecula location were great!JACOB N.
I had no idea it would take so long if I was Pre registered and had checked many times about pick up. If there is that many people scheduled for 7:00 ; I would have waited for a different time. Liked that I could do the check in on line but realized I don't think I got a confirmation all is goodJANET L.
El cliente no dejó un comentario.Ken F.
El cliente no dejó un comentario.DOMINIC R.
Train your young staff to handle customer issues and not having them refer a person to you who never contacts you. You "SUCK" Old Town Front Uhaul.DONALD H.
Excellent service, I will definitely recommend to everyone I know who needs to rent a truck or trailer.Christopher P.
Better parking for vehicles for in town rental would be good.DEAN V.
El cliente no dejó un comentario.GILBERT C.
Very good!Pam S.
Myles was great at what he did and a very polite young man. For your situational awareness: the other young person was busy constantly stepping out to use her cellphone while only the young man was attending the desk.INDRIKA G.
Horrible customer service. The process was so awkward and def felt the tension walking in. The gentlemen and young lady acted so rude with my partner and I. They def need to work on their customer service!!!MELISSA S.
El cliente no dejó un comentario.Juan S.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Hannah L.
Truck kept turning offHUMBERTO G.
Only 2 people working on a busy Saturday doing both office and yard. Provide more staff to accommodate busier days.Scott K.
The young man who checked the vehicle out to us was very polite and pleasant. Quick vehicle pick up as well as return. ¡Gracias!Monica W.
El cliente no dejó un comentario.BENNY R.
Excellent people working there. They hooked up the trailer, and unhooked it when I returned. Fast and easy, great place to rent trailers.CHRISTOPHER P.
You are doing a good job, the rental was quick and easy.Martin G.
Nothing you are doing an excellent job thank you for your helpDaniel M.
The employees working there go up and beyond to satisfy.Aron B.
Miles was very pleasant and helpful.CORRINN D.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.DIANA C.
Good service and ample equipment available for rentals. I used after hours return feature as location closes at 3 pm during weekCHRISTOPHER B.
El cliente no dejó un comentario.NEIL D.
Awesome customer service!JOSEPH N.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.COLTON M.
staff was wonderful, very helpfulFRANCES M.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.SOFIA B.
Polite, professional, easy to return and will be back again. Gracias.Patricia P.
El cliente no dejó un comentario.CHRISTINE G.
El cliente no dejó un comentario.CHRISTINE G.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Donald D.
Great location and customer service.Jimmy S.
great staffTHOMAS H.
El cliente no dejó un comentario.Alejandro C.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.GUALBERTO N.
El cliente no dejó un comentario.Marie R.
El cliente no dejó un comentario.Grant J.
Made our move very easy, thank youTHOMAS W.
I have used uhaul equipment many times in my life...Old Town Temecula uhaul has the absolute best customer service of all! Beth was very helpful and courteous! Thank you! Made my move a lot easier!JOHN M.
El cliente no dejó un comentario.BRYAN B.
El cliente no dejó un comentario.Evan J.
Service was attentiveEDWARD F.
El cliente no dejó un comentario.Oscar A.
El cliente no dejó un comentario.ZONDRA A.
Great staff great service.AARON H.
The furniture dolly was not loaded in the truck when we retrieved the key. Recommend that the contract be reviewed in advance to prevent delay in taking possession of the truck by the customer.Reynaldo R.
Staff was great. Very good communication and teamwork and was nice to see such great customer service.Lafe B.
Don't change anything, absolutely perfect!Joel J.
El cliente no dejó un comentario.LESLIE M.
Nothing. Fine experience.Eric K.
El cliente no dejó un comentario.BRUNO G.
Great service, will be switching from my Murrieta site off Jefferson to the Temecula office off Front StreetSANDRA S.
Find a way to have your trailers made lighter! The trailer I rented was far heavier than what I was hauling!] Overkill in that area in my opinion.JAMES D.
Super easy rental experience. The staff was super friendly, helpful, and knowledgeable. First time using my vehicle to tow a trailer. Staff was awesome, equipment was easy use, easy reservation process, easy early check-in the day prior. Staff hooked everything up for me day of rental, and return process was just as quick and easy. Definitely recommend this location.ROBERT M.
Nothing, the staff in this location are consistently excellent.THOMAS S.
El cliente no dejó un comentario.matt R.
El cliente no dejó un comentario.Ciriacus L.
improve return system making it clear for early returnsJACK S.
El cliente no dejó un comentario.PAMELA V.
El cliente no dejó un comentario.TROY M.
El cliente no dejó un comentario.JOSEPH D W.
I was in and out in time Camille she was first class in customer service. She made me feel so welcome. Thank you so much Camille for making customer so welcome even so early in the morning I definitely will be backHANY A.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.William M.
They didn't check the car with me before or during drop off and they changed me someone else miles Plus, I called and manager supposed to call me back to solve the problem he never called I had to call again a different dayMARIBEL T.
El cliente no dejó un comentario.THOMAS O.
El cliente no dejó un comentario.Marcel T.
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