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Sarah Tinsley
Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good!
STEVEN KEYNo suggestions I can think of, it's a pleasure renting here, not overly formal and very customer friendly. Best Uhaul location I know.
Cornelis KlumperAlways a pleasure with this location.
Aaron HONEYCUTTThe guys are wonderful and the truck clean and with a good engine and I saved a lot of gas. Go to this location if you are in Temecula area.
paolo flaumenePull up in truck. there was no employee to be found. Waited 15 minutes until an employee arrived. Employee did not log in my truck until 2 days later.
Mark TaylorService was impeccable quick and easy.
Denise NicholsExtend closing time to 6 pm not 5 pm do to traffic in the area
Carson WalshVery friendly and efficient
marty mccauleyTruck was clean. Getting in and out was very quick. Good job!
AJ HozenTire were unbalanced and the swaying was unsafe. Just happy I was in town only
Mark HandyNothing comes to mind, great service!
Cornelis KlumperThe woman who works there was exceptional. Very friendly and helpful
Jeannie ClancyEquipment rental was the easiest part of my move.
Bradley StonerGREAT CUSTOMER SERVICE...GREAT BUSINESS MODEL.
MARK HASSINGERMobile app not working properly. That’s for two stars everything else 5 stars.
Steven KangThe only information it would have been good to know is that the trailer leaked. I am sure that the people that worked at that location may have not been aware. Of course I used it during the torrential downpours in the LA area. It wasn’t a big issue. Thx
Wendy BradleyMgmt went over and above in helping us 👍
Esther PatronThe truck was dirty and in bad shape, the buttons were all falling off and the gas cap wouldn’t stay closed
Cameron VampNot sure on that.
Aaron HONEYCUTTNothing!!! Excellent customer service. The gentleman that checked us in had such a great positive attitude even being short handed due to a coworker not showing up.
Evette HoughtonNothing comes to mind, all good.
Cornelis KlumperContinue your great customer service.
VALERIE ROBLEZThe experience was much easier than before. The process is improved and the associate was respectful and helpful.
taalya areliStaff was awesome! Was my 2nd time dealing with this location. Def recommended for all people I know.
Chona BarnesAwesome customer service. They were funny seems to really like their jobs.
Jose ValdesGreet customers. Waited close to ten minutes while employee was across the street getting coffee.
Brian BuckleyExcellent customer service!
Susan CurtisLady at front desk was friendly and helpful.
Jacob MartinezEasy access and quickly picked up the trailer. Staff was very friendly and efficient.
Ernest BarneyNothing! Great people there.
James MarabottoAnthony was horrible and failed to offer customer service. He fails to help me complete my order. He ignore me and help and flirt with a female customer instead. I walked out. While I was in line with a couple customers behind me. Anthony jokes and talks about getting high…he used a pen and pretended he was sniffing drugs off the counter. They both jokes about smoking weed to get high. It was extremely uncomfortable and unprofessional.
ty nguyenAlways a pleasure working with this team.
Aaron HONEYCUTTAnthony provided us with great service
John DominguezGreat new staff in the past 3-6 months. I was greeted by happy smiles and friendly service. Keep up the good work!
Ken MaloneWish they had nicer building!
Tumentugs ShatarbalEasiest location in Temecula, IMO. I've done several in-person and after hour drop-offs here and always had a good experience, large lot, lots of room.
WILLIAM HAMILTONFast and friendly people and service.
Aaron HONEYCUTTYou changed my address in your system (twice), at (2) different locations. Just because I had a couple friends pick up the trucks for me, as I’m awaiting back surgery, and I needed help moving out of my ‘deceased’ Father’s house, last minute with not much notice. Then when I called after noticing you changed my ‘mailing’ address, to two different addresses on my wife and I’s account, (4) times, and my wife called once, your operators said that you couldn’t change the two incorrect addresses, to our actual Nevada home address. And we’ve had the same address for 16 years. So that totally RUINED the truck trip. I had to dispute your payment to try to get you to change it now after you receive the dispute from my credit card company, don’t be surprised.
Russ FolckaWow! We received great communication before our trip. We hired U-Haul recommended help for loading & unloading and they were great. Our truck was upgraded to a bigger size at no cost and boy did we need that extra room. All and all our trip was made so much easier by the wonderful people at Old Town U-Haul!
john murphyOlder gentleman who helps us was very friendly and helpful.
Chris LiermannThe woman who helped me was awesome. Very friendly and helpful
Christopher AlbertProfessional friendly staff. The trailer I requested was in stock. They set up the trailer on my truck including the electricals. When I returned the unit, they dismounted the hitch and electricals. Easy in and out. I would highly recommend this sight in Old Town, Temecula, California. Very happy with the service.
david nunnI’ve rented at this location for years. Although the staff in the past few years has not been very friendly, I wasn’t there to make new friends. They always have me the equipment in a timely manner. Today, the atmosphere is much different. There are smiles and appreciation for your business. Well done on the increase in personal touch.
Kenneth MaloneAwesome customer service, down to earth and helpful. Both times I was there they had the correct vehicle I requested. They opened on time and got me out quick. Great people!
Adam OshimaCamille the agent that was there was very helpful, knowledgeable and excellent over all
Johnny OdishoThe staff are fast and very friendly and helpful!
DAVENE FRANKLINPlease accept our sincere appreciation to Camille Rosales and Anthony for their stupendous customer service during my recent rental with U Haul. I will definitely recommend U Haul to my family and friends. Thank you. God bless us all. Sincerely Bong Aragon and Family.
Bonifacio AragonNothing
Greg GrahamDo the same thing as you did for me. Efficient rental, check out and check in. Equipment all in great condition.
ROGER GIANSANTEGood morning. This is Woo Jang. I returned truck yesterday. I filled it up gas 3/4, Fuel charge 4gl $29.72? Can you find out for me. Thank you .
woo jangStaff very friendly and knowledgeable. Equipment and location clean and neat. I dealt with three different employees and all were friendly and courteous. Thank you, Temecula U-haul!!
Byron ayalaAlways a pleasure
Aaron HONEYCUTT