Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)

6,645 comentarios

28781 Old Town Front St   Temecula, CA 92590
(South side of Old Town Temecula)

(951) 506-6685

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    7 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 506-6685

28781 Old Town Front St
Temecula, CA 92590
(South side of Old Town Temecula)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    7 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy walked in handed them key walked out.

Jacob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G. 
Clasificación:
3.0

Customer service in Temecula could be more personable.

DAVID L. 
Clasificación:
4.0

The trailer where the office is is not that nice, but the people that work there are great, and the van we rented was clean and worked great.

James F. 
Clasificación:
5.0

The engine of the truck I rented sounded terrible and I wasn't sure if it would break down on me. But, I drove over 200 miles without any issues. I think asking people if they've rented a UHual truck before and giving them a heads up about loud truck noises without be helpful. Other than that, I think this location was the best UHual site I ever worked with.

Michael S. 
Clasificación:
1.0

I don't know if it's an employee thing but after seven years of renting at least once a month from U-Haul for my business, I was scammed both on mileage and fuel. I brought the truck back over half a tank when it was far below half a tank when I left also, I only put on 23.7 miles. I re-drove the route using my GPS as well as my own odometer in my car, not sure what the Hells going on over there but I want a refund or I will go to my bank and contest the charges. I've never been scammed at this location before after seven years and I'm pretty pissed off about it.

Michael H. 
Clasificación:
5.0

Excellent service once again..team is very polite and responsive..thank you

Art K. 
Clasificación:
1.0

They Called 4 times to change pickup locations then went there was given the run around

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jung s A. 
Clasificación:
5.0

Great costumer service and the truck was nice and clean also fast and friendly service.

Michael L. 
Clasificación:
1.0

Girls that helped us in Temecula were not very professional. They were not nice.

Kenneth M. 
Clasificación:
5.0

Very professional

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braxton A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raquel R. 
Clasificación:
5.0

Good people

Robert D. 
Clasificación:
5.0

Everything was great.

RANDELL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISES C. 
Clasificación:
5.0

BETH AND GARRET YOU GUYS ARE THE SH#$! the dynamic duo...so efficient a d friendly and ALWAYS ALWAYS GOING ABOVE AND BEYOND!.. i have been coming to front st. FOR YRS! just to get the AWESOME CUSTOMER SERVICE that they give! ALONG WITH the quality rentals of a UHAUL.. Garret and Beth are a tremendous ASSET TO this location and to uhaul! Believe me i have been to other locations and had very very bad experiences........cringe... thanks you guys.. you BOTH DESERVE RAISES AND PROMOTIONS IF THATS WHAT YOU WANT !!!!

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Employee came out of the office to greet us and already had checked the trailer in. After checking the trailer and unhooking it for us, we were out of there in under 5 minutes.

john R. 
Clasificación:
5.0

Unlike a recent poor experience at a different location, the two associates were courteous and attentive. In comparison, a complete different and positive experience. Since I now live in this area, I will certainly rent again from this location.

Steve E. 
Clasificación:
5.0

just continue what you have now.

Delilah L. 
Clasificación:
5.0

Always a great experience at Old Town Rentals in Temecula. Staff is friendly, knowledgeable, and prompt. Great job all around!

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
3.0

Staff was very helpful and professional. The equipment return process was simple and quick.

Reginald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

i cannot remember the name of the man that helped me but he was fantastic and very personable. his customer service skills are fantastic.

wylan S. 
Clasificación:
5.0

Customer experience was expedient and professional! I was in and out in short order with what I needed.

micheal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LeeAnna V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
1.0

Better customer service, the young lady was very rude when I dropped off the truck, didn't want to give me a receipt, she was very disrespectful. I consider myself a valued uhaul customer and I would never rent from this place again. I feel like I was hustled out of my money and treated unfairly. I wish to make a cooperate complaint.

Anthony R. 
Clasificación:
5.0

Truck was duty with mud out side of the truck, windows were not clean but the over all experience was GREAT! My one issue was the blankets and dolly were in my way and took room from me being able to store more items. Thanks, Felix Ramirez

Felix R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

Gracias

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
5.0

This is old school good service

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C. 
Clasificación:
5.0

Always excellent service at this location.

WILLIAM M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
3.0

The service was great.

Teresa W. 
Clasificación:
5.0

No improvement needed! Everything was great!

Suzanne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason V. 
Clasificación:
5.0

This was not my original pickup site. I was supposed to pickup a truck at Postal Annex at 40335 Winchester Rd, Temecula CA. But when I arrived there was no truck and the business was closed, even though they were supposed to open at 9am. I called the customer service number and they were very helpful, and quickly changed my pickup to the Okd Town Rentals location, who were friendly and efficient.

Jerry O. 
Clasificación:
4.0

¡Gracias!

Scott P. 
Clasificación:
5.0

Very friendly and efficient people. Equipment was in great condition and exactly what we needed.

Gary W. 
Clasificación:
5.0

Garrett was very kind and professional.

Cheryl G. 
Clasificación:
5.0

Nothing. Went smooth and precise.

Marlene B. 
Clasificación:
5.0

Very friendly and good service.

woo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest Wayne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

starr R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE N. 
Clasificación:
5.0

The staff was fast and competent

JOE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

Awesome customer service as always.

Michael P. 
Clasificación:
5.0

Great Costumer service . Fast Service!!!

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
4.0

Easy rental experience

Marcus N. 
Clasificación:
5.0

Easy drop off and helpful staff.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike E. 
Clasificación:
5.0

Great customer service and accommodating!

VICTOR F. 
Clasificación:
5.0

Rented here a few times and always staff were fast friendly and very helpful.

Phillip Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY G. 
Clasificación:
3.0

Only rated it average due to it being so small, when multiple people were going at once it was congested. Understandably this is not always the circumstance, but for my experience it was congested.

Connor R. 
Clasificación:
5.0

Quick and easy pickup. Location. was clean. and well prepared for customers.

Elaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K. 
Clasificación:
5.0

Best u hall service and staff I've ever worked with.

Jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

I thought the pick-up was easy, as I was backing the trailer in, a gentleman came out as said it was ok where I was. I shut off my truck, grabbed may paper work and before I got to the back of my truck, he had it almost all disconnected. He took the paperwork, said I was all paid, and I was on my way.

Jeffrey H. 
Clasificación:
5.0

The people were friendly and very courteous.

Terry B. 
Clasificación:
5.0

Who ever I locked my truck up from at 1pm Wednesday the 28 sept, was rude as hell. Made it a point to tell me there we absolutely no hand dollys and I would not be getting one with my order. He told me is I wanted one go the location down the road to get it. Whipped my truck around threw a bag of blankets in the back tossed me the keys, said nothing and just went back inside. Other than this staff members everyone else at this location is spot on customer service Driven. This guy just needs to go.

Adam B. 
Clasificación:
5.0

Friendly, helpful and efficient. Thanks again :)

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sumit G. 
Clasificación:
1.0

employees are very rude will not rent from them and haul as a company if this is who they allow to use the uhaul name they make the uhaul brand a bad name

Shaun V. 
Clasificación:
5.0

Great, fast, well priced.

DONNA B. 
Clasificación:
5.0

Easy to rent and drop back off.

Joseph W. 
Clasificación:
5.0

Quick, easy, no issues and great service from the gentleman working. My second time renting there and would absolutely go back.

Joel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mazin A. 
Clasificación:
4.0

The Covid scam is over, get rid of the stupid plexiglass at the desk. Also, please stop sending text messages (this office location is not responsible for such texts) about offers to tow a trailer from one destination to another if there is no follow up. I was hoping to knock @$430 off of my bill to haul a trailer, and I responded yes to the offer. No one called me back, nor messaged me.. I was really hoping to reduce the cost of the rental by doing so.

Christopher D. 
No se han enviado comentarios para esta ubicación.

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