I booked a truck at a location closer to my home to be picked up at 8a. The day before my move, U-Haul called to say I had to get a truck from another location. I mentioned that the new location didn't open until 9a and I had movers coming at 9. The rep told me I'd be able to pick up the truck at 8a using the app. The day of the move, I attempted to pick up the truck using the app but received the message that the equipment hadn't been assigned to my order and to call the help line. I called the help number but they weren't able to assist. I had to wait until the store opened at 9a to get the truck. On top of that, the store wasn't aware of the deal I was given on my original booking so I had to negotiate with them. The end result was I didn't get the truck at the promised time, had to pay more for it, and I had to pay the movers for the lost time. I will never rely on information given to me over the phone and trust that I'll be able to use the app. There is no way I could recommend someone using app to rent from U-Haul.
ERIC H
Jay Discount Food Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Tampa, FL 33604
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Excellent
WILLIAM Acustomer service isn’t grand and he was very rude 👎🏾
RHEBA PLos vehículos no están limpios
MIGUEL LThey charged me more money, I never even got to see the guy, so he used my card as many times he pleased since it was on the website
Ayuban R