I ordered a 26 ft moving truck for a 4 bdrm house for May 1st. in Newmarket, less than 24 hrs before I pick up the truck, I get a call that my 10 ft truck in Sutton is ready! (35 min north of my location in newmarket!) It will cost me the same amount and I have to have it back by 4:20 pm?! You ruined my move! I have never been so disappointed. Especially during covid lockdowns! No matter who I called nobody would even try to help. All I heard from your staff was " well this is typical mam. Next time don't book it online" or "this isn't my region, I can't help you." (the phones were being transfered all over because of the call volume) I'm appalled at your policies and lack of customer service! After spending hundreds of dollars on Uhaul boxes, paper, mattress covers, tape and bubble rap - this is how I was treated! I would love to know how you plan on changing my opinion, if it even matters to you at all.... Belinda Black 519.999.2633Belinda B.
Trailer Rental & Towing in Sutton West, ON at D C Marine
(Distribuidor de U-Haul del vecindario)
Sutton West, ON L0E1R0
(Baseline Rd and Warden Ave)
Services at this Location:
- Lun.: 8:30 a. m. - 4:30 p. m.
- Mar. - sáb.: 8:30 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4:30 p. m.
- 5/12/2021 - 10/31/2021: 8:30 a. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Sutton West, ON L0E1R0
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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If Online is selected and there are gliches, someone should be available through phone to fix things instead of needing to cancel and reschedule. Poor customer service my initial booking 2 days ago.GIOVANNI P.
People at the rental location were great. Roadside service provided by Uhaul was the worst I've ever experienced. Took 2hrs to tell me I'd have to wait an hour to her a flat changed. Then an hour after that I received a message telling me I had to call my company because the people hired to change the tire weren't coming. Then told I'd have to wait another hour. An hour and a half after that I went to bed as no one was coming. Finally got the tire changed before noon the next day. Dealing with your roadside was a complete and total disaster. Cost me a full day of work.David H.
In and out just how I like it.ANTHONYWAYNE W.
Everything was great Good company to deal withEDWINSEYMOUR L.
The vehicle had 1/16 of gas which meant I immediately had to find a gas station, which is unacceptable. Atleast 1/4 would be decent enough. Thank you.PHILIP D.
Penny helped make this easyMICHAEL G.
In there but I called U-Haul to complain about an incident that happened when I took the truck back I had the area manager call me back and not resolve anything telling me there's two sides to every story basically sticking up for his employees there are out of line disrespectful and 0 customer service skills.HAMDI A.
Very friendly customer service.Nina K.
Great service.Karen L.
Drop off location was closed and had to call U-HAUL to get location corrected, thus caused at least a 45 minute delay in ending our trip. My next booking will be in person not on line as too much time was wasted at both locations and was frustrating!cathy B.
VERY WELL HERE TO .STAFF WAS GREAT NO PROBLEMSBRIANT H.
Excellent serviceGeorge S.
When I went in to drop off the keys, the guy said â€œ you Parked it far enough away! Put the keys on the counter. â€œ Very rude. I didn't notice a uhaul sign or truck to park at, so I went through the gate and parked it in an open spot. Now the lady that called me this morning around 8:30am from DC Marine was very friendly. She said she called to confirm it was due back tomorrow at 11:30am and how was everything? I said great and how long are you open to since I plan to bring it back today. She said 5:00pm. If no one is there, just put the keys in the drop box. She had asked me to park it with the other UHaul trucks. When I got there I didn't see any other trucks unfortunately.Hugh C.
The experience was great.Ray G.
A better web/operating system for ease of use.Steve B.
Penny is great. Please don't ask her to change anything!LYNELLE H.
I have had a lady named penny when I have booked my uhaul on a few occasions. She has gone over and above service excellent.I will not deal anywhere elseCATHYL M.
Penny was very helpfulNelson S.
Great experience signing out the truck, and the truck was in very good condition and very clean. This wasn't something I wanted to do during COVID, but DC Marine was on top of everything. I was very comfortable with the extreme care they took to make sure even the pen I used was wiped down before I used it.Marla S.
Staff on site are useless. In particular the man behind the counter who couldn't care less. The bill was wrong. They claimed they corrected it. They didn't. To be fair it's not just the people that you hire. Your entire rental process is horrible.Robert S.
The manager of this location does not know how to deal with customers. My 12 year old son dropped the keys in the box the same way he picked them up in the lock box and the manager screamed and swore at my son. I explained it was an accident because he didn't know and is a great kid. This manager continued to yell and I decided to walk towards him but he locked his door. Your truck was great and great value but I will not go to this location ever again. I am sure this will happen.again again with this man. It will be a serious problem with another kind of customer for sure.GIACOMO M.
It seemed to take a long time to register and get going once we arrived on the lot. It would have been nice if we could have begin most of the check in part at home then go to the location to complete itcathy G.
I do not appreciate getting a truck in Canada with summer tires that are fit for southern states only. While March may be late in the winter, there is still snow and the tires were NOT up to the weather. The proprietor of the location simply stated "snow tires are not required by law for commercial vehicles". While not required by law, they were definitely required for safety! I got stuck twice, once needing a tow truck and costing $115 CAD. I also do not appreciate getting a truck with only 1/4 tank of gas. Since U-Haul charges for gas below the amount when leaving, this means that the location was just too lazy to fill the truck, and pocketed the extra charge. I was forced to fill the truck before I was even able to leave the vicinity, another delay of 1/2 an hour in my day. All in all, my worst U-Haul experience ever. Maybe my last.Daniel H.