I ended up having to drop off the vehicle well after business hours so the folks there had already gone home for the night. Most used car lots look sketchy at 1 a.m., and this location is no different. That said, I was able to drop off the vehicle and bumble around in the dark for about 45 minutes without getting arrested, assaulted, or bothered in any way. (except for a noisy camera that seemed upset every time I walked by. Scared the bejeezus out of me the first time it squawked at me :D) For a late night drop off point, I'd say it's pretty good.Jody P.
Afford Auto Service Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sterling, VA 20166
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- 3.0 Average Customer Rating
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When my husband arrived to turn in the trailer - more than an hour ahead of schedule - he was sent to a second location. He had trouble finding a place to park and had to track down an attendant. He took date/time-stamped photos to verify the drop-off. Soon after, we were charged for an additional day with the receipt showing a much later return time. It apparently took them more than 2 hours to check it in. We made several attempts to dispute the charge with no response. When/if we use U-Haul again, we will NOT select this location as a drop-off point.Bruce H.
Business closed and no one available. Lot was untrafficable and a safety hazard. I will not use this location again and U-Haul should seriously consider ending this business association.Robert M.
Business closed and no one available. Lot was untrafficable and a safety hazard. I will not use this location again and U-Haul should seriously consider ending this business association.Heidi M.
The portion of the building that was designated for uvula was locked. There was a sign that said to pull up and wait with the equipment. After waiting 10-15 minutes no one ever showed up, so I walked around to the back of the garage to find what appeared to guys that worked there. The man I spoke to was not friendly and said maybe five words to me. Showed me where to park the trailer and just watched without ANY assistance. The property looked to be a cover for some other nefarious operation.William H.