I reserved a trailer at another location on the 26th of the month for local use on the 30th of the month. When I went to pick up the trailer, they didn't have one and their only excuse was "U-Haul's system must have messed up. . . sorry." I went searching on my own and found this location about 18 miles away and they were excellent. U-Haul called me later in the day to see if I still needed the original trailer and I got the same thing. . . "Sorry. Thank you." I reserved 4 days in advance which should have been more than adequate to get the proper equipment located and positioned. Improvement is certainly needed in your reservation system. Also you should work on pre-positioning popular-use items like 6x12 box trailers to locations where there is obvious historical demand. 50 years ago - long before computers - I worked in a fast food joint. We knew pretty precisely how many burgers we would need on any given day of the year and we seldom missed the mark. You should be able to do much better in this computerized era. With your computerized system, you should have enough logistic information to handle this.
Alan Young
Uncle Tanks Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springdale, AR 72762
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We dropped the trailer off at location after the office had closed. We stopped by the next day to make sure that all was okay. The lady at the desk was extremely pleasant and let us know that everything was good. She had already taken care of everything. Top notch location. Would recommend this dealership to anyone.
tommy johnsonNo labeled key drop box location. Took an extra half hour to contact support through u-haul, and I'm still worried it wasn't the right location for the key drop
Kyle GrumbineEverything went perfect
Tony AndersonExcellent service
Tony Anderson