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James J
Customer Reviews for Uncle Tanks Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a trailer at another location on the 26th of the month for local use on the 30th of the month. When I went to pick up the trailer, they didn't have one and their only excuse was "U-Haul's system must have messed up. . . sorry." I went searching on my own and found this location about 18 miles away and they were excellent. U-Haul called me later in the day to see if I still needed the original trailer and I got the same thing. . . "Sorry. Thank you." I reserved 4 days in advance which should have been more than adequate to get the proper equipment located and positioned. Improvement is certainly needed in your reservation system. Also you should work on pre-positioning popular-use items like 6x12 box trailers to locations where there is obvious historical demand. 50 years ago - long before computers - I worked in a fast food joint. We knew pretty precisely how many burgers we would need on any given day of the year and we seldom missed the mark. You should be able to do much better in this computerized era. With your computerized system, you should have enough logistic information to handle this.
Alan YWe dropped the trailer off at location after the office had closed. We stopped by the next day to make sure that all was okay. The lady at the desk was extremely pleasant and let us know that everything was good. She had already taken care of everything. Top notch location. Would recommend this dealership to anyone.
tommy jNo labeled key drop box location. Took an extra half hour to contact support through u-haul, and I'm still worried it wasn't the right location for the key drop
Kyle GEverything went perfect
Tony AExcellent service
Tony ABest U-Haul vehicle and best U-Haul facility I’ve ever used.
Tanya WI returned the uhaul through the app on sunday afternoon which was going good until I took a picture of the cab. It backed out of everything and wouldn't let me resubmit or anything. Im a pretty tech savey person and it was like tbe forms submitted but gave me no information on what to do after. I didnt receive conformation email or anything. Didn't tell me where to leave key. I took pictures of the rest of the truck for my own records. Absurd that I rented a truck and returned it without talking to one person. It's sad really. If I rent again I will not be using the app.
Lawrence FThe trailer tires were worn and out of balance. Wobbled at highway speed.
Orrin DLocation was changed day before. Truck size was changed from 10 to 15’ day before after over a week reservation
Nicholas PThe Uhual smelled of smoke, the front windshield was dirty upon pick up. We had to take it to the fuel station to squeegee the windows. A empty Mountain Dew bottle rolled under our feet while driving down the road that did not belong to us. It was nasty because it was used as a “spit cup.” I felt this unit was dropped off the night before and not cleaned before we picked it up in the morning.
Joseph SNothing it was a great experience.
Ken DNothing, everything went quickly and smoothly. I needed to pickup several things that just didn't fit in my car. It took just a couple of hours and all went smoothly.
kenneth kWe were told we could bring the truck and someone would hook up the trailer for us. They said the weren’t allowed for insurance reason so I don’t know why they told us they would to begin with. We didn’t have any idea how to do that and we’re not feeling comfortable having to do it ourselves.
Patricia GVery difficult to remove the trailer from the hitch ball.
marlin wFriendly and great service. Erica, was very helpful and I have rented at this location before and she was the one who helped me. I really appreciated her excellent personality and great customer service. Thank you all very much. Carlos
ALFONSO BThe people at Uncle Tanks were nice and helpful. However U-Hauls rental process is bad. It took 45 minutes and the Uncle Tanks employee calling U-haul 3 times for me to rent a 5x9 trailer as the U-Haul system was not working correctly.
RICHARD MErica was kind and very helpful. It was a great experience and the place was super clean and organized. This U-haul was a different experience for me, and I loved it. Thank you Erica and Uncle Tank...
DANNY OGreat service,great people to do búiness with
BOBBY MThe people who worked at this location were fantastic, they communicated well and I can tell they have great service.
Kasen FThe women working was very friendly and answered all the questions I had!
Delia DYou bet. 1st time I’ve been there. Made me feel comfortable. Returning process made easy. A+ in my book Tony Express
Anthony TIt is excellent!
Caleb Hservice provided was rapid and excellent
Alfonso FOne tire had only 30 lb. Undercarriage was ery muddy, had been on dirt road. Took to car wash to clean. Otherwise ok.
Elvin MMy experience was excellent. Very professional service great location!
Chad FUncle Tank’s provided us with a Dolly from their storage facility to use. They also offered bottled water to us while we were moving. They went above and above on customer service. Would highly reccomend this storage company!
Geoffrey HStaff are very friendly.very satisfied.
Marlyn MHere’s what’s important or me. I reserved the truck from the Rogers, AR store at 2301 S. 8th Street for Friday, April 26th at 1 pm. I showed up at 3 pm and this store had cancelled my reservation. No call. No warning. I find this totally unacceptable. And the GM there said she could do nothing to help me. Fortunately the folks at Uncle Tank’s in Tontitown, AR had a truck. They were Great! Cassidy and Andy. But that Rogers store is a Joke!
Bruce W