When arrived workers seemed very confused of why I was there. Then proceeded to give me a truck with a padlock on the back in which they have no key to take it off. We stood around for 30 min while the worker called the owner on a landline and proceeded to have me talk to the owner over the landline phone. They were going to make me wait so they could cut it off, but I explained I was in a hurry because of the time allotment. They then gave me another truck, but only after basically begging. Owner was apologetic when I returned the truck so that is the reason there’s two stars instead of one.
Elizabeth Waters
Santee Discount Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santee, CA 92071
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Customer Reviews
- 4.0 Average Customer Rating
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My credit wasn't applied to my rental $50. This is the 3rd time and it keeps getting given to me for the next rental. I would like my credit card credited
Jeffrey WalshThey did not know what they were doing.
Osvaldo FloresCustomer Service was excellent. The lady that answered the phone was patient and provided the information needed to be able to reserve truck online.
Todd EthridgeMark had connection problems with the computer, but managed to update the documentation using his cell phone and hand me the keys to the vehicle in a timely manner, allowing me to met my appointment with my customer.
Calvin Hastings