The young man at the counter was very helpful, polite and pleasant. My only recommendation would be to make sure when you're helping a customer, you are not glancing at your cellphone and talking into your airpods at the same time. I don't think he should be penalized in any way for this, but it is distracting for the customer and pulls the representatives attention away from fully assisting. uHaul's online service needs an overhaul though. I was helped by a Lilianna who would NOT answer my questions and kept running in circles without answering me directly. She then ended the chat. All I was asking for was a transcript of the chat as documentation and couldn't get an answer out of her if one would be emailed to me or not. I ended up taking screenshots of it. She was rude, dismissive and uphelpful and it left a very poor impression of the company to me.ALLISON G.
Trailer Rental & Towing in Sandy Springs, GA at Pakmail
(Distribuidor de U-Haul del vecindario)
Sandy Springs, GA 30350
Services at this Location:
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Sandy Springs, GA 30350
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was overcharged for fuel and was charged an after hours delivery fee of $20. I rented the truck for 8 hours. Pick up was 10:30am. I returned it by 5:45pm. That is 7 hours and 15 minutes. The brake lights did not work, the steering was dangerous. I have pictures of the odometer out and in as well as the gas level out and in. I was charged an extra $39. I will be challenging this on my credit card. If you do not want me to challenge please refund my card the overage or call me at 678 516 4050. Mickey MooresMickey M.
1. Have the vehicle that the customer is contracted to rent, if not I form the customer before they arrive. 2. Do not rent vehicles with the dashboard lit up various warning lights. 3. Do not allow staff/ owners to be rude and dismissive to customers. 4. Do not rent vehicles on E (owner was informed and stated that is how all trucks go out) and then attempt to charge the customer when they have returned the vehicle with more gas than it originally had.MONICA D.
I was charged for miles I did not use and cannot get anyone to call me back to resolve the issue.Tiffany B.
Clean the trucks before someone else rents them . My truck was filthy . Also the gas can lid didn't work so I had to drive the truck with the gas exposed .KATIE R.
Please be more detailed with drop off directions so customers aren't surprised with extra fees!ZHANE H.
The guys at this location went above and beyond! Very patient, and made sure all my needs were met!KWANDESHIA R.
Customer service was not top-notch actually the guy at the front desk was somewhat rude, I was also charged $17 for gas even though I turn in with more gas than what I had one pick up and I was also charged $20 for some type of after night charge which I was never informed of, I don't think a $20 fee for putting keys on a box is appropriateRENE H.
The engine struggles the entire time. I didn't notice at first but the inside of the truck was full of stains and the back was dirty toward the cab I also returned the truck with a quarter of a tank which was his I received it by the auto return they were going to charge me for gas. And it took 4 tries to get the app to return the truck.Joon K.
Waited 30 minutes to drop off truck. More staff is needed.SHANE F.
Was walking to the PakMail store from the truck, I stepped up on the walk, looked up and there was a young man standing a with his hand out. He looked at me, I looked at him, he motioned to the truck. I said Hello, I'm returning the truck, again he gestured with his hand for the key saying NOTHING! I introduced myself and repeated the return truck sentence. He took the key and walked on. I said that' it, no paper work to be done... He just shook his head. HONESTLY, THE WHOLE EXPERIENCE WAS RUDE, DISRESECTFUL AND CERTAINLY NOT BUSINESS LIKE OR RECEPTIVE. He was not friendly, did not speak, just looked at me, never introduced himself or explained that handing the key over was all to do. I forgot a question, went back, calling Sir, Sir, again he did not acknowledge me until I was right up on him. I wanted to tell him that there was no dolly or 5 blankets in the truck when I picked it up in Childersburg AL. He said he can't give me a refund I need to call them. Went back to what he was doing.There was absolutely no customer service whatsoever. This is a first with my uhaul experience and I have used them often.:(Megan H.
Nightmare experienceBrittany I.
Truck cab driver window hsd a broken weater seal and puddling rain water on floor and in door handle. Front desk staff were not helpfulScot H.
Guided prompts on the check out app. The key drop off was located at the back of the store and not the main entrance. This delayed the check out process and would have been useful to know.Rabia K.
We were given a truck that didn't have working headlights. Apparently it was known and was currently a working order for it. We figured it out the hard way and weren't able to complete our move in time.Katelyn M.
The headlight on my truck was out. Have a note beforehand, that the truck is around back of the building.Tegan B.
Key drop off was nowhere to be found after business hours.Ryan M.
I rented for 12 hours starting at 8:30 am and the location didn't open until 10 am and then had to bring back at 4:30 pm.ALLISON D.
The fuel level when I returned the car was above the level when I picked it up. This fact was not reflected in the receipt.NIU T.
I had issues with the checkout app. Tried to upload a picture of a door seal that was loose and the app wouldn't allow. Had to go back in to advise service rep. I fixed the seal btw!JAMES A.
Charged after hours fee. Returned and provided video proof. Still charged. Also charged 20 for CDW. Should have been 10.KAREN P.
Jim took outstanding care of us as we arrived late in the day to return the truck. The truck was fine and got excellent mileage.EDWARD S.
Excellent staff and customer service I will definitely come backCosme P.
Awesome and efficient customer serviceMONIQUE S.
Easy pick upShannon H.