This store was a Pak-Mail and the customer service rep wasn't all that interested in helping us find the truck. But it was fine and we got a great truck for the move.ADAM S.
Customer Reviews for Pakmail
(Distribuidor de U-Haul del vecindario)
Sandy Springs, GA 30350
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nightly drop-off. No contact with anyone.Caroll-Ann P.
El cliente no dejó un comentario.Matthew Z.
Key fob does not fit in key box returnTamara C.
The key didn't fit in the drop box. I had to go back when it was open the next morning.JOSHUADAVID L.
El cliente no dejó un comentario.melvin M.
Clean and service all the trucks properly. Truck had roaches that I had to exterminate. Passenger rear tire sensor was nonfunctional which later led to that tire going flat. Also confirmed that the sidewall of that tire had a puncture in it. Took an additional 45 minutes to make the vehicle operable. Lastly, correct billing issues. I still have billing charges pending for a contract that ended on 9/6/21. Unacceptable.ADRIAN B.
Had to schedule last minute and assistance at Pakmail location was top notch. Kind, courteous and professional staff helped get us on the road and made this experience awesome. Thanks for the help with our move!MALLORY G.
Original location didn't have truck that I had a valid reservation for. No phone call, no text.. I had to drive 25 minutes to another location to get a different truck, and pay the movers for an extra hour. I was still charged the extra miles from the original location. And then I returned the truck 14 hours early but got an â€œafter hoursâ€ fee of $20. Uhaul has really gone down hill. Terrible.Timothy T.
El cliente no dejó un comentario.ROXANNE M.
Mobile drop off did not workLAUREN R.
The pads and hand truck were not in the vehicle but I was charged for them. When I call about this after having to do without and requesting a refund, I was left on hold and subsequently hung up on. I expect someone from U-Haul to call me and provide me with a refund and an apology. If I do not hear from corporate, I will never use you again.Richard L.
El cliente no dejó un comentario.Doly Olivier M.
El cliente no dejó un comentario.Tyler P.
El cliente no dejó un comentario.Roy C.
The rep that assisted me exceeded my expectations by providing excellent customer service, even while she was training a new hire.Tammy S.
The truck itself and a lot of motor problems my dad was never able to get it passed 55 on the highwayGRANVILLE F.
El cliente no dejó un comentario.DIANE W.
El cliente no dejó un comentario.Resa K.
El cliente no dejó un comentario.CRISSY K.
The staff assured and charged me for a utility dolly wich was unavailable. And seemed genuinely cluelessKIMBERLY W.
We chose to pick up through mobile and this did not work. Instructions poor and we had to enter store that did not have correct hours posted . Still waiting on updated receipt as gas was added to our invoice and we had filled up . Not impressed by process . Car drove poorly as well as seemed to need alignment adjustment .Sharon R.
Please see to having the moving equipment available upon pickup. While the move went smoothly, it may have gone faster with the equipment I had originally requested.JOSHUA C.
I was charged and extra 20 with out being told why.Christopher E.
The woman who helped was SO friendly and took such great care of me, I wanted to make sure she got proper credit. She was helpful, professional and personable. I will absolutely use this location again ðŸ˜€molly S.
I found check out and check in procedure to be burdensome, especially since my phone was acting up.Nedim D.
El cliente no dejó un comentario.Sheemal A.
Very helpful the woman working latrice I believe helped me and took great care of me I appreciate you for all your helpCORLEONE W.
We showed up at our pick up time only to have the store locked with a â€œbe right backâ€ sign. After waiting outside 20 minutes, we were told the truck we reserved wasn't there and we needed to pick a different size. After settling for a different size, we get in the truck and it reeks of marijuana and is out of gas. Had to ask them to switch us to a different truck again. I've never written a back review in my life - but this was terribleJENNA S.
Excellent customer service went over and above locating a truck to rent. Friendly and very helpful at the counter when checking in and checking out.PAULETTE D.
El cliente no dejó un comentario.kesheena H.
Very nice customer serviceSHARLENE A.
The staff were friendly and professional. N/AAdanna O.
Where is my deposit thoughJACQUELINE B.
El cliente no dejó un comentario.Lee M.
I had debit payment issues and they never assisted me .RILWAN A.
After hours drop offLATOSHIA M.
El cliente no dejó un comentario.Nicole M.
The job got done and we are thankful. I'm not sure the truck we had was cleaned out before we got it.Rachel W.
El cliente no dejó un comentario.SUSAN L.
No the truck has mechanical issues . Felt like I was riding on flat and oil change light came on and the indicator stated to turn off engine which made me feel unsafe driving it in the weather condition we had yesterdayMona lisa M.
Joshua tried to help me fix the problem and told me to call 1-800 uhaul about the guy and extra charges. I called and no one was willing to help. I will never use your services again. I will pay the same amount for budget and they don't change your reservation without your knowledgeTiffany L.
The service was fine. If I had to be honest, I feel like the truck I used is a bit dated, and probably should be retired. It's old, noisy, and didn't run overly well.REGINALD G.
El cliente no dejó un comentario.Kayla S.
I was charged more for this uhaul than was initially quoted. I drove 20 miles less than estimated but still being charged for it?? Absolutely ridiculousTHOMAS B.
The location was great, but the app used for 24/7 pick up was less than spectacular or even acceptable.Anthony H.
Was lack of information. Failed to tell me about a $20 fee for returning the truck after hours? Failed to take off the extra charge for equipment that I did not use. I had to call to remind them to refund me that charge. Did not have the truck I ordered ONLINE NOR THE EQUIPMENT I ORDERED Online. Overall. Will not use pakmail in sandy springs location again. Just a waste Of my time. DID NOT DISCOUNT PRICE DUE TO FACT THAT THEY DID NOT HAVE WHAT WAS ADVERTISED. And had the audacity to tell me, they don't honor that policy at that location. And I can go to a different location to get what I want!!!!ORRIONNA K.
Horrible experience. I would like to receive a call from a manager to discuss. 770.880.9282KYLE A.
El cliente no dejó un comentario.DANISSHA S.
El cliente no dejó un comentario.TREVOR M.
THIS TRUCK WAS STOLEN. 04-03-2021 210025567 ON APRIL 3, 2021, TRAVIS WILLAIMS STOLE A 2017 FORD ECONOLINE U-HAUL MOVING TRUCK FROM THE PARKING LOT OF 3665 SHACKELFORD ROAD. 2 AFTER STEALING THE U-HAUL WILLIAMS FLED FROM POLICE WHEN TRAFFIC STOPS WERE INTITATED ON THE VEHICLE. GEORIGA STATE PATROL 3 CHASED THE U- HAUL INTO ATLANTA WHERE WILLIAMS WRECKED INTO A TREE AND FLED ON FOOT. WILLIAMS WAS ARRESTED AND THEN 4 INTERVIEWED. PROBABLE CAUSE WAS ESTABLISHED TO OBTAIN THE INCLUDED WARRANTS FOR Theft by Taking Motor Vehicle, Possession of Marijuana with 5 Intent to Distribute, Fleeing or Attempting to Elude, Failure to Obey Traffic Control Device, Seatbelt Violation, Failure to Maintain Lane, and also GSP is taking out further 6 charges in Fulton County for other traffic violations. They just hit me with $40 a day charges all the way back to that date. The truck was at Willard Wrecker (770) 733 1215 (2451 Pleasantdale Rd, Doraville, GA 30340). I had to get special permission with UHaul and the police personally took me to UHaul to report this. I could never get anyone on the phone.Neil M.
Thank goodness I took pictures of the before and after gas mileage before and after! The truck wasn't clean at all. There were pens and light trash. No one swept it. The inside had biscuit crumbs. Maybe bread crumbs. Definitely not Matza. When I tried to complete my return online it was telling me I am going to be charged for not refueling properly. Again, I got the pictures to prove I did not refuel your truck less than it should have been. I should challenge this charge. This experience did not match your advertising or MY past experiences with UHAUL. The lone bright spot was the guy that worked at the PakMail. That guy should get a medal.Randall N.
Probably. I dropped truck off at 545 pm before 6pm close. Woke up to find a 20$ charge for after hours return. U-Haul took care of it and refunded me, but I had to waste 20 minutes of my time to do it.James S.
1) Interior was dirty. 2) Lights button in the panel broken 3) Right rear tire alarm in the front panel. According to U Haul staff was malfunctioning of the sensor, however system checking status indicated 28 PSI instead 56 PSI required. THIS IS A SAFEY ISSUE!!Constantino B.
Put gas in I haul. Tank was empty.CAROLYN W.
I got charged for 2 day use, but I returned the van 4 hours after the pickup. They didn't register the drop off at the correct time. Spoke with customer support via chat and they should be refunding that second dayMaitane Z.
Be more forth coming with price and answer questions instead of dodging them and speak riddlesPAUL H.
El cliente no dejó un comentario.RONALD R.
Here's what I've already emailed to firstname.lastname@example.org (but without the attachments): Hi U-Haul Service staff, I started a reservation for a pick-up truck in Atlanta, GA three days ago and completed it yesterday (Reservation #: 26273461). I showed up to the U-Haul Neighborhood Dealer (8725 Roswell Rd, Atlanta, GA 30350) when they opened at 9am and was informed they only had a 10' or 15' truck, and that I could use that for the same price. I agreed and they charged my card $100 (they would reimburse the rest), with the estimated cost at $35. I had to walk a bit to find the right truck by trying my key in a few of them. Despite filling things out online beforehand, about 30 minutes after initially arriving, I started the truck. (I had an appointment at 9:30.) It said it had 10 miles to go until empty (see attached photo contra the contract which shows the truck had a quarter tank of gas). I walked back to speak with an employee, she said take pictures and offer a gas receipt so they can reimburse me. I put in $10 of gas and returned with about 20-something miles remaining. I was already late for my appointment to pick up a bookshelf. I've forwarded their receipt in this email. It's $90. My complaints are: They didn't have what I was promised (i.e., a pick-up truck); Despite finishing my reservation online, it took me almost a half hour to get a vehicle; There was less than 10-miles worth of gas in the vehicle; They doubled the estimated price; The contract shows that the vehicle had more gas than it actually did when I received it. In fact, it shows that it had more gas when I left than when I returned, which is false. I left with 10 miles of gas. I returned with 20-something miles of gas. They didn't seem to notice or care that they were offering poor service; I don't know what your agreement is with U-Haul Neighborhood Dealers, but because they represent U-Haul, can I please have a fair arrangement for the reimbursement? Best, Ben L. TaylorBen T.
I paid for a dolly, but no dolly in the truck. When I returned the truck, I told the person at the counter that there was no dolly in the truck. He asked if I looked in the back of the truck. I told him that I filled the truck and the bracket for the dolly was empty. He asked what I want, and I told him a refund for the dolly. He said he would refund the cost of the dolly but did not. When I received my email receipt, I was charged for the dolly. I want a refund!KEVIN S.
El cliente no dejó un comentario.DARON P.
El cliente no dejó un comentario.MICHAEL S.
Hard to find the drop box. You should tell customers it's in the back.Kyle A.
The person receiving the truck said that they were the only person on site and wasn't able to check the truck return while I was there. There was another person in the back so not sure what "only person on site" means. I did receive my return invoice 2 hours later and there were no issues.Cesar B.
Unclean front passage seating area, there was bits of food on the floor. The van had no brake light or right blinker working.MATTHEW F.
The only reason it's not one star is because while I was there the two employees were helpful. However: -The smartphone based system for taking photos of my license, the truck, etc. did not work and didn't allow for any manual override. Terrible system. -The truck I was supposed to get was missing the right mirror. -The truck I ended up getting had sticky soda residue all over the roof inside. It was disgusting. I would never return to this location.Matthew K.
The young man at the counter was very helpful, polite and pleasant. My only recommendation would be to make sure when you're helping a customer, you are not glancing at your cellphone and talking into your airpods at the same time. I don't think he should be penalized in any way for this, but it is distracting for the customer and pulls the representatives attention away from fully assisting. uHaul's online service needs an overhaul though. I was helped by a Lilianna who would NOT answer my questions and kept running in circles without answering me directly. She then ended the chat. All I was asking for was a transcript of the chat as documentation and couldn't get an answer out of her if one would be emailed to me or not. I ended up taking screenshots of it. She was rude, dismissive and uphelpful and it left a very poor impression of the company to me.ALLISON G.
I was overcharged for fuel and was charged an after hours delivery fee of $20. I rented the truck for 8 hours. Pick up was 10:30am. I returned it by 5:45pm. That is 7 hours and 15 minutes. The brake lights did not work, the steering was dangerous. I have pictures of the odometer out and in as well as the gas level out and in. I was charged an extra $39. I will be challenging this on my credit card. If you do not want me to challenge please refund my card the overage or call me at 678 516 4050. Mickey MooresMickey M.
1. Have the vehicle that the customer is contracted to rent, if not I form the customer before they arrive. 2. Do not rent vehicles with the dashboard lit up various warning lights. 3. Do not allow staff/ owners to be rude and dismissive to customers. 4. Do not rent vehicles on E (owner was informed and stated that is how all trucks go out) and then attempt to charge the customer when they have returned the vehicle with more gas than it originally had.MONICA D.
I was charged for miles I did not use and cannot get anyone to call me back to resolve the issue.Tiffany B.
El cliente no dejó un comentario.Alex C.
Clean the trucks before someone else rents them . My truck was filthy . Also the gas can lid didn't work so I had to drive the truck with the gas exposed .KATIE R.
El cliente no dejó un comentario.DOUGLAS P.
Please be more detailed with drop off directions so customers aren't surprised with extra fees!ZHANE H.
El cliente no dejó un comentario.WILKIN A.
El cliente no dejó un comentario.NEAL T.
El cliente no dejó un comentario.ANITA P.
The guys at this location went above and beyond! Very patient, and made sure all my needs were met!KWANDESHIA R.
Customer service was not top-notch actually the guy at the front desk was somewhat rude, I was also charged $17 for gas even though I turn in with more gas than what I had one pick up and I was also charged $20 for some type of after night charge which I was never informed of, I don't think a $20 fee for putting keys on a box is appropriateRENE H.
El cliente no dejó un comentario.GEORGE G.
The engine struggles the entire time. I didn't notice at first but the inside of the truck was full of stains and the back was dirty toward the cab I also returned the truck with a quarter of a tank which was his I received it by the auto return they were going to charge me for gas. And it took 4 tries to get the app to return the truck.Joon K.
Waited 30 minutes to drop off truck. More staff is needed.SHANE F.
El cliente no dejó un comentario.Deirdra T.
Was walking to the PakMail store from the truck, I stepped up on the walk, looked up and there was a young man standing a with his hand out. He looked at me, I looked at him, he motioned to the truck. I said Hello, I'm returning the truck, again he gestured with his hand for the key saying NOTHING! I introduced myself and repeated the return truck sentence. He took the key and walked on. I said that' it, no paper work to be done... He just shook his head. HONESTLY, THE WHOLE EXPERIENCE WAS RUDE, DISRESECTFUL AND CERTAINLY NOT BUSINESS LIKE OR RECEPTIVE. He was not friendly, did not speak, just looked at me, never introduced himself or explained that handing the key over was all to do. I forgot a question, went back, calling Sir, Sir, again he did not acknowledge me until I was right up on him. I wanted to tell him that there was no dolly or 5 blankets in the truck when I picked it up in Childersburg AL. He said he can't give me a refund I need to call them. Went back to what he was doing.There was absolutely no customer service whatsoever. This is a first with my uhaul experience and I have used them often.:(Megan H.
El cliente no dejó un comentario.ERIC T.
El cliente no dejó un comentario.Jasmine C.
Nightmare experienceBrittany I.
El cliente no dejó un comentario.Victor M.
Truck cab driver window hsd a broken weater seal and puddling rain water on floor and in door handle. Front desk staff were not helpfulScot H.
Guided prompts on the check out app. The key drop off was located at the back of the store and not the main entrance. This delayed the check out process and would have been useful to know.Rabia K.
El cliente no dejó un comentario.RYAN J.
El cliente no dejó un comentario.Brandon R.
We were given a truck that didn't have working headlights. Apparently it was known and was currently a working order for it. We figured it out the hard way and weren't able to complete our move in time.Katelyn M.
El cliente no dejó un comentario.Jerry D.
The headlight on my truck was out. Have a note beforehand, that the truck is around back of the building.Tegan B.
El cliente no dejó un comentario.TASHA NICOLE D.
El cliente no dejó un comentario.Renee G.
Key drop off was nowhere to be found after business hours.Ryan M.
El cliente no dejó un comentario.Garland H.