I'm a regular renter of uhauls I had an unusual issue with my rental last night, I put $28 (4.44 cost per gallon = over 6gallons of gas) proceeded to drive the truck 2-3 miles and the gas gauge Did NOT go up in fact went down. I went for a second time and put and additional $26 of gas (at the same dollar amount per gallon ) and upon turning truck on the gas finally registered that gas had been added my problem is I know with out a shadow of a doubt that I should not have needed to add additional money for a trip that intially was 19.5 miles all additional miles were me trying to understand the gas issue non the less I would really appreciate an adjustment to my charge for the $26 of additional gas that should not have needed to be added. Oh and I did click I would recommend to a friend but PLZ understand the staff is great I don't want them portrayed any different my issue is they need more equipment to continue to service the community appropriately multiple Dollys (piano, regular , appliance) WHICH ARE CURRENTLY UNAVAILABLE
XAVIER C
Postal Annex # 6
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in San Diego, CA 92154
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Great Customer Service at the Service Desk. Polite, Helpful Staff.
GERARD QMy total distance for the rental was 2 miles. Had to bring 2 big, heavy boxes back to Home Depot from my house less than a mile away, but the receipt shows that I’m getting charged for gas for $10.20. I’m pretty sure I didn’t even use a gallon of gas, let alone 2 gallons.
RONALDO OI think my big frustration was the charge for the extra gas. When the truck was given to me it was written as 1/4 tank. As soon as I started the truck the dash panel indicated 36 miles to low. I returned it at 32 miles to low and was charged for 6 gallons. The truck had trash and debris inside. Found a half full box of cigarettes under the seat.
JEFFREY LNothing to improve. Very good customer service. Excellent!! 2 ladies are very professional , very helpful to all customers. Good job. Keep it up!!!
Sonny T