I rented a UHaul for Sunday, April 18. On Sunday I went to confirm my UHaul info via my iPhone. I was not able because the UHaul server was down. I drove over to UHaul to pickup the truck -up with a high level of frustration. There was another customer ahead of me when I walked in the office area. The women behind the counter was explaining that the server was down and she was very kind in explaining the process that needed to be followed. She apologized for having us give her the same info that was in the system. - but she could not access because of the server being down.She was so professional, kind, and sensitive to our level of frustration. By her explaining to us the situation and with her kind demeanor - my level of the frustration-was gone and I drove away being a happy customer. When I reflect back on Trish Sanford's excellent customer service - I hope UHaul is appreciative of her being a great professional Customer Service Representative. Thank you Trish - I will be back because of your service and kindness.Esther W.
Trailer Rental & Towing in Saint Louis Park, MN at U Save Park Self Storage
(Distribuidor de U-Haul del vecindario)
Saint Louis Park, MN 55426
Services at this Location:
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Saint Louis Park, MN 55426
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The only issue was that the cab had a very strong stench of something.Diana H.
I was charged for loving blankets that I did not receive! I also wasn't helped in dropping off the equipment and no one answered the phone to help. I felt treated differently and ignored. Horrible experience! Please fix. I will never recommend this service.Cherish O.
No one was there to help me when I arrived. When I called the number posted I received a very unfriendly tone for calling even though I was there at my scheduled pickup time and was told the employee would be there in five minutes. Then, the employee didn't appear to know how to look up my registration or to have any knowledge of the online reservation system including whether or not I had already paid. All in all, I would not recommend this business to anyone.Joel C.
Make sure someone is in the office during business hours. Make sure YouTube videos are up to date.Mark G.
Make sure bookings that are made in advance are actually ready. I booked my truck out a month before and when got there they said they didn't have one for me. It took 45 min for them to figure out where and how to get me a truck which caused lots of issues for the rest of our moving day. The truck was very dirty and full of trash bits in the front driving area. It was also extremely beat up with a cracked front bumper. I was also charged double for what i was quoted and was not explained why. I will be seeking to get a refund. It seems as if the workers are not properly trained and there is extremely poor communication between people. They had to re-do a forms multiple times and were expressing out loud that they didn't know how to do thier job. I would give 0 stars if i could. Especially if i am not refunded for how I was extremely over charged.Hannah F.
Everything went great - from the pick up to the drop off! The desk person was very nice.Chris L.
Not to park the U haul too close, I was ok but for those that are not used to large vehicles may helpDaniel P.
I was questioned by the front desk guy several times about getting insurance and since I opted out to take really good pictures before and after. I was given extended hours which I didnt need as it seemed as if they were wanting to push off me bringing back the trailer. The back of the truck was dirty, had blankets on the floor, dolly was not attached, and wrappers were left in the front.GARRET D.
A number of hidden, unexplained charges on my bill totaling $60 on an $80 rental. I would never go to this UHaul location again.James E.
Provide the Gate Code for Drop Off to make it available when you log-in to your account. Gate code was shown one single time during pick up then disappears for good. Another customer and myself were dropping trucks off and sat an waited 30+ minutes at 8pm to get in the locked space. No one answered after hours calls and U-Hauls main-line we sat on hold for 25+ minutes. Also Don't double charge customer's, including an unnecessary cleaning fee, then not respond to a customer service request via email. I still haven't been refunded.Ryan T.
Arrived at 9 am to pick up and no employee showed up till about 9:30. Then also had ordered a dolly, employee asked if we wanted a dolly, when we replied yes-they said they didn't have one.JORY A.
The person working on 1/18 was incredibly rude and not at all helpful. I would not refer anyone to use Uhaul if they had to work this this facility.Asher S.
The employee who was working the morning of 1/9 when we picked up the truck was very friendly, helpful, efficient. Everything was great. Thank you!Amber B.
The location was difficult to find because there was little uhaul signage visible from the road, the staff member was very rude.Randall J.
The attendant was extremely nice and professional. The truck cab had Cheetos all over the cup holder and floor. The steering wheel was dirty and I had to stop to buy gloves to be able to even touch the steering wheel. Plus the box was also dirty and full of leaves. It also had a pungent Oder and made all my belongs smell bad like that Oder. When I went to check out or turn in the truck I noticed the rear outside driver wheel was bald. I was upset about the truck was not clean but was really mad that Uhual would release a truck with poor tire because that is a life safety issue. Entrance and office are poorly marked. Your instructions and communication should include how to handle issues after you pick up a truck.Luis B.
The gentleman working the business desk was friendly & very helpful. The customer service at this location is top notch!Robert R.
This truck is a mechanical disaster, The "Check engine" light cam on almost immediately after pick-up and at one point, it wouldn't start, which made me an hour later than I expected to be finished. It also kept going into low-gear, towing for no reason which I had to constantly turn off. The process for pickup/dropoff is also not user-friendly. It's just bad customer service. I took 3 photos of the dashboard mileage on return and your app didn't accept any of them. It was fortunate that the rental units manager was there to open the gate for me and complete my check drop off. I rate this entire experience the worst ever.Eric C.
The staff and equipment were good. Slight problem in that they couldn't find the keys for the truck I had reserved, but they put me in a different truck. The online experience was HORRIBLE. I hired movers through UHaul and was supposed to use the app to tell UHaul the work was done so the movers could be paid. Neiether I nor the movers could find the screen to do that, so I had to call customer service and spend 40 minutes on hold so the movers could get paid. Then I returned the truck after hours, which also required use of the online app. The app couldn't find my rental contract so I had to, once again, call customer service, who left a message for the employees at the return site. Customer service asked me to call the return site the next morning to verify everything was processed correctly but none of my 8-10 calls was answered. They all went to voice mail, and I never got a call back. I received a receipt by email a couple days later and everything was processed correctly.Gary D.
I returned the truck before the agreed upon time and was charged 6 times what was advertised.Gabriel M.
I have no suggestions for improvement the whole experience was smooth and quick.SCOTT U.
Good ðŸ˜ŠTyrone K.
Canceled my reservation.....for some unknown reason.....and then said they called and texted me......which, of course was false and I can see my missed calls and texts. I'm supposed to be moving today.......I felt like I was on hidden camera.STEVEN A.
Create an app that will work when it is needed.Aaron C.
The app and pickup/drop off process was a bit clunky and not intuitive/easy.Alexandra S.