Comentarios de los clientes para U Save Park Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U Save Park Self Storage

Clasificación general:

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Randall J.
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The location was difficult to find because there was little uhaul signage visible from the road, the staff member was very rude.

Luis B.
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The attendant was extremely nice and professional. The truck cab had Cheetos all over the cup holder and floor. The steering wheel was dirty and I had to stop to buy gloves to be able to even touch the steering wheel. Plus the box was also dirty and full of leaves. It also had a pungent Oder and made all my belongs smell bad like that Oder. When I went to check out or turn in the truck I noticed the rear outside driver wheel was bald. I was upset about the truck was not clean but was really mad that Uhual would release a truck with poor tire because that is a life safety issue. Entrance and office are poorly marked. Your instructions and communication should include how to handle issues after you pick up a truck.

Robert R.
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The gentleman working the business desk was friendly & very helpful. The customer service at this location is top notch!

Eric C.
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This truck is a mechanical disaster, The "Check engine" light cam on almost immediately after pick-up and at one point, it wouldn't start, which made me an hour later than I expected to be finished. It also kept going into low-gear, towing for no reason which I had to constantly turn off. The process for pickup/dropoff is also not user-friendly. It's just bad customer service. I took 3 photos of the dashboard mileage on return and your app didn't accept any of them. It was fortunate that the rental units manager was there to open the gate for me and complete my check drop off. I rate this entire experience the worst ever.

Gary D.
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The staff and equipment were good. Slight problem in that they couldn't find the keys for the truck I had reserved, but they put me in a different truck. The online experience was HORRIBLE. I hired movers through UHaul and was supposed to use the app to tell UHaul the work was done so the movers could be paid. Neiether I nor the movers could find the screen to do that, so I had to call customer service and spend 40 minutes on hold so the movers could get paid. Then I returned the truck after hours, which also required use of the online app. The app couldn't find my rental contract so I had to, once again, call customer service, who left a message for the employees at the return site. Customer service asked me to call the return site the next morning to verify everything was processed correctly but none of my 8-10 calls was answered. They all went to voice mail, and I never got a call back. I received a receipt by email a couple days later and everything was processed correctly.

Gabriel M.
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I returned the truck before the agreed upon time and was charged 6 times what was advertised.

SCOTT U.
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I have no suggestions for improvement the whole experience was smooth and quick.

NIKOLAS T.
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El cliente no dejó un comentario.

Nicola E.
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El cliente no dejó un comentario.

Tyrone K.
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Good 😊

STEVEN A.
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Canceled my reservation.....for some unknown reason.....and then said they called and texted me......which, of course was false and I can see my missed calls and texts. I'm supposed to be moving today.......I felt like I was on hidden camera.

Aaron C.
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Create an app that will work when it is needed.

Alexandra S.
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The app and pickup/drop off process was a bit clunky and not intuitive/easy.

Lisa M.
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El cliente no dejó un comentario.

Jessica D.
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The Uhaual rep was not at the location when I arrived, so I could not get in the gate and I had to leave and come back later. It also took a long time (over 20 minutes) to give all the information and sign paperwork before I could take the truck.

Narysse N.
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El cliente no dejó un comentario.

Chrystel P.
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I could not access and had to call multiple numbers (after confirming I could drop after hours with U-Haul). There was also very limited space to park.

Adine S.
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The staff (Timmell G - especially!!!) were very helpful and efficient. They got me on my way, as I had a time crunch and they made this rental swift and easy.

Michael N.
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Your App, which you suggest using, does not work at all, one big run around and your online check in does not work in anyway that is useful for picking up a truck. Three different representatives on the phone had no idea how to help us or how to work the uhaul app. We had a three hour delay just to pick up the truck by following your instructions. Our truck was full of wet packing blankets (hence unusable). The panel that enclosed the cab from the engine would not close making it loud and hot. The truck itself drove well.

Daniel J.
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The truck smelled like cigarette smoke.

christiana J.
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Nothing - the Employee that helped us was kind and helpful

Ann F.
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Better customer service would be helpful. Checking in online not having the app was a nightmare. Once the app downloaded that made it easier. Apparently reserved 3 uhauls instead of one probably because the website didn't confirm the reservation and created multiple. Got a call from someone 20 minutes after renting the uhaul asking if I wanted the other 2 and that they'd been tracking my account. Why not reach out ahead of time if it looks suspicious?

Richard Z.
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The customer service representative who checked out the truck to us was SO RUDE. She was frustrated that I created the reservation, but my boyfriend was going to drive (it messed up the phone numbers or something g?). She did not make eye contact or greet us or anything. The truck was great, but poor customer service definitely ruined the experience on already a stressful day of moving.

Tyler T.
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Send instructions ahead of time on how to do the mobile check-in so people know the online process.

Benjamin B.
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Utility dolly was ordered but not included.

Thomas H.
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Great customer service!

Joseph L.
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The guy at the front desk was talking about some sort of racist scenarios while i was at the counter it was really uncomfortable and unprofessional. Apparently we are not sopose to be inside the office but there is no sign. I didnt drive the truck even 5 miles, the gas pin hadnt moved but he insisted it did and charged me for it. I will absolutely go elsewhere next time.

Jeremy R.
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El cliente no dejó un comentario.

ana D.
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The customer service representative was very friendly and helpful.

Michael H.
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El cliente no dejó un comentario.

Hannah B.
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Office was very difficult to find. Was charged way too much.

David S.
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El cliente no dejó un comentario.

Jamie Z.
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The man working (I believe his name was Kevin) was super helpful and kind. Good experience and affordable. I'd use this location again.

Adam B.
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Drop off with office person was easy

Ray A.
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Confusing and my return was not checked in on time. I was a day early yet I still got charged for an extra day.....why??? Someone not doing their job!

Carrie P.
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I didn't receive gate codes had to call customer service to get in and wait for a customer to let me out since no one answered the phone. Also had to turn the truck around with very very little room. It was very frustrating and no one was at the location to help

hunter M.
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Same thing as above^

Catherine M.
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Let me know that the extras I requested, moving blankets and a dolly, are not available so I would have had time to make other arrangements. Instead I was notified when I picked up the truck. Also, the gates were difficult to open and no one was initially there to help. When they finally answered they were rude. Encourage them to be more professional and not comment on my id picture. Also, please explain the additional charges as I was charged 3 times what I was quoted. Thank you.

Charles H.
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El cliente no dejó un comentario.

JOSE R.
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El cliente no dejó un comentario.

Kevin N.
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With COVID-19, would appreciate if UHAUL would take bleach wipes and clean steering wheel, shifter, and seats. Besides that great experience!

Kieran L.
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El cliente no dejó un comentario.

Nicholas P.
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Pickup process was easy. Staff was friendly and provided assistance when needed. The truck itself was could have used a bit of TLC since it had numerous scratches (they were documented but since there were so many it was hard to tell if I missed something as I looked over the truck). Windshield was chipped too.

Matthew P.
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El cliente no dejó un comentario.

Dominic M.
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Stood in the heat while the two employees sat in the A/C office, splitting their attention between me and talking about someone who was having an affair. Nice. Front gate required special access because apparently it was Fort Knox. Didn't have the number of pads I requested, and apparently my number of three dozen was too outlandish. Very unprofessional.

sarjo D.
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Add more employees to advance service delivery.

Mike M.
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It was very easy to pick up. The one exception was I had entered a pick up time of 3:00, but didn't get there until about 4:15 and it said the reservation was cancelled. I did chat with an agent who did quickly change it so I could pick it up, but I don't know why it is cancelled so shortly after the requested pick up time requiring extra work to get it reinstated.

John H.
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Thank you!

Michael H.
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El cliente no dejó un comentario.

James R.
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Great customer service when I picked up my U-Haul!

Caitlin C.
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El cliente no dejó un comentario.

Jodi K.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Jason G.
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Actually clean the inside and outside of the truck. Put the dolly I paid for in the truck. Have the correct passcode to get into the gate.

Domenica M.
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El cliente no dejó un comentario.

Madison E.
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Explain the process on returning so that the costumer doesn't get charged extra unnecessary money. Also call the costumer back after they have called multiple times and left voicemails.

Paul A.
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Friendly and helpful

David B.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

Molly D.
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El cliente no dejó un comentario.

eric C.
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This was an utterly awful experience. We arrived at 7am for pickup and did not leave until almost 9am. The online process to check in failed numerous times, even though I provided all the correct information. Then we were not able to get validated on the phone either. They kept telling us to wait until the place opened up, but that cut 2 hours out of our moving day. A supervisor should have been able to verbally verify me and not just tell me to try the online process again. I will never rent with UHAUL ever again after this miserable experience.

Alexis K.
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Thanks

Dena H.
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1. Have a phone number for site that is answered. This is a locked storage facility not a uhaul rental storefront. 2. Had no blankets or dolly that were promised and requested w rental. 3. At 9:02am got call asking where the truck was. It was due at 9. I was at the locked gate waiting. I will not use that uhaul again and would not recommend

Heather Z.
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El cliente no dejó un comentario.

Matt W.
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El cliente no dejó un comentario.

Duane F.
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El cliente no dejó un comentario.

Rebekah H.
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It would be helpful to have a map of where to drive to and check in upon arrival at location.

SEAN R.
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Great service

Maksim F.
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Directions on how to drive around location with full size truck.

Paige N.
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The customer service was awful. Very rude and would not let us in our out of the security gates.

DANIEL A.
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El cliente no dejó un comentario.

Rachel K.
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Super friendly and helpful staff!

Zachary N.
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I was trying to explain I would be a little bit late with my return when the location HUNG UP ON ME mid sentence. They started off firmly demanding I return the vehicle hours before my reservation ended because the “other customer was already there”. Sounds like they overbooked and took it out on me. Drove the vehicle under 20 miles round trip and was charged for 7 gallons of gas — how does that even make sense?? Will never use this location again.

Alex K.
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El cliente no dejó un comentario.

Mike M.
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El cliente no dejó un comentario.

Andrew H.
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El cliente no dejó un comentario.

Pablo R.
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I always have excellent help and equipment whenever I need Uhaul, I'll never go anywhere else. Thank you for always being there for me. Sincerely Pablo

Michael B.
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El cliente no dejó un comentario.

Melisa B.
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I called this location 5 times in the 2 days prior to our reservation date. I left 2 voicemails. No one answered the phone any of the 5 times I called and no one returned my voicemails. The staff was great upon pick-up, however they were not wearing a mask or other PPE. Upon return, the staff asked for the gas level and mileage even though the the app did not ask for these. If we are required to use the app for a contact-less return of our equipment, I don't understand why we were asked to provide this information to the staff. It seems like a task they are responsible for and instead, asked us to do it. I hate U-Haul over all. I think you do a terrible job of providing customers with what they need for a successful move. To request a truck at one location and then be forced to pick up that truck somewhere else makes no sense to me. It should be YOUR responsibility to move trucks from one location to another. It's a reservation. I reserved the truck. It should be available where I chose for the reservation. In a previous move, I had to drive 45 minutes away to get my truck. I didn't have a car. That added 1.5 hours and an immense amount of stress to my move. The only reason you get away with service like that is because you have a monopoly on the market and don't actually have to compete to earn customer patronage. There are so few moving companies and they are all terrible at providing service. We also hated that you put a dolly and furniture pads in our truck that we did not reserve. You stole space from us. We can now fit fewer items in the truck because you want to try to squeeze every penny out of us.

Megan N.
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The man working this location is rude and unprofessional at best. I was late for my pickup due to several scheduling conflicts that arose during the progress of the day and had to call a separate location to get confirmation that it was ok to still get the uhaul. Upon arrival no one was in the office and there were other renters there as well that had a scheduled pick up for 1:45. The man gave us the code to obtain the key for the uhaul and that was that. While moving I received multiple calls from Uhaul due to the fact that the man did not do the check in process and dispatch the truck out properly, so uhaul was thinking it was stolen, though a quick answer from the gentleman would have solved that very quickly. Upon arrival with the truck the man did the check in and drop off at the same time. I have never been charged almost $75 for a U-Haul. Never. And the mileage that the man claimed I used was completely false. All in all I will NOT be using the Louisiana Ave location for future rentals.

William B.
Clasificación:

I made a pick up in person reservation and was told at the counter to download the app and just do it thru the app. I wasn't familiar with the app process. The the counter person told me to just drop the keys off in the box and make sure the tank was full. I did that, I wasn't told about the app return process and was charged a return after hours fee. I only used the truck for 29 miles and used the truck for under 3 hours and charged over $60, seems a bit ridiculous

Sean B.
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You forgot my pads/blankets, which made me have to go out of the way to use a friends pads. You also forgot to provide a dolly, so I had to use the one in the car. I should be charged for neither and I got it back within minutes of the requested time.

Adam I.
Clasificación:

There was no gate code given at the check in/check out. This was a problem, as these were the only access points. Also, not sure if it was this site's prep, but I orders and paid for a 4-wheel cart and padding, neither of which were in the truck. That being said, it was easy to find my rental and go through the process of pickup and delivery. I can certainly appreciate site security.

Arnold S.
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El cliente no dejó un comentario.

Greg M.
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El cliente no dejó un comentario.

Khadijo I.
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El cliente no dejó un comentario.

Taylor B.
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I knew I wanted to return my Uhaul on a Sunday evening so I chose a location that had a self-drop off. What the website did NOT say was that it was inside of a private storage area. So I drove 15 minutes to drop it off Sunday evening, just to realize that I could not get inside. I returned it the following morning when someone at the storage facility let me into the private gated entrance, but still had to do a self-drop off (so I couldn't voice my dissatisfaction). I would recommend Uhaul to make it explicitly clear to customers that this location only allows for self-drop off within the hours of the storage facility. I would not have chosen this location had I known.

Megan B.
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The remote sign in process is highly glitchy. It should not take a full hour just to get keys.

mike E.
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Have one way rentals

Nathan R.
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Kevin was very polite and helpful. My only issue is that I was billed $5 for a dolly that was never in the truck and another $5 for moving blankets I never used or asked for

Sergio S.
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Have longer business hours. Thank You

Ryan S.
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Originally scheduled for fjr rentals through uhaul but no one was there so I was forced to reschedule rental

Marjorie L.
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Don't use the U-Haul app. It was one huge hassle. Codes were not useable, check out was bad, ....

Kimberly F.
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Timmel the UHaul coordinator was super nice, professional and easy to work with!

Mark E.
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the man working the office was very helpful and friendly

amanda S.
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El cliente no dejó un comentario.

Sean L.
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I was not informed that I would need a "gate code" in case of return AFTER hours of operation when returning the truck. I tried calling the place to inform them that I needed to return the truck, but was informed by a callback to leave it in a different location which was a block away.

Zachary S.
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El cliente no dejó un comentario.

Rachel H.
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We were locked in the gates after moving for an hr. The inside was closed, customer service never answered the phone, & the person on the online chat said he couldn't get ahold of the area manager. After moving for hrs. The guy gave us the wrong exit gate code. A man finally let us out after returning his U-Haul.

John S.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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