To much money I will just rent from someone else next timeBrittany W.
Odenville Discount Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Odenville, AL 35120
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I spoke with a man named Juan on the phone. My opinion is that he was the most professional, most courteous, most polite, most helpful and very knowledgeable man that I could have spoken with that day. He was very understanding and knew what I was really needing probably more than I knew myself. Also, the store I picked the Car Dolly up from was also very helpful. Lastly, if I need to rent something again, my first call will be to H-HAUL. Thanks for being their when I need your assistance...Tommy B.
UHaul service as a whole has significantly declined over the years. You put people through tremendous stress in taking a reservation but change it frequentlly. Your service is very unreliable!!!Peggy B.
This was my first time EVER using this service. I was called on my cellphone by the employee who helped me through the pickup. Stating that if I did NOT RETURN the truck immediately, the police were going to be called for a STOLEN UHAUL TRUCK. Had she actually looked at the order she would have seen that I extended the use of the truck for the next morning. She also called my mother who has health issues, and proceeded to tell her, that the truck is about to be reported to the police as stolen. That she better tell me to call her. My mother started panicking. Now, the morning of the 5th the truck was originally to be turned in but we still needed it a bit longer. I started calling the store at 8am to talk to someone. I called the store 4 times finally someone answered at 9:37am. I mentioned the extention, and she rudely interrupted me and said that's not her job that I have to figure it out on the app.which is EXACTLY what I did. I feel as though maybe the people at that specific location CANT HANDLE all that comes with the uhaul service there plus there's only one person that knows how to do it which isn't right because that person isn't there everyday. As far as using the UHAUL services I absolutely will, but NOT FROM THAT STORE! I was being accused of not extended the use because her phone said so. The words she spoke and the way she was talking to me as I was lying to her BOTHERED ME! once I told her I had screenshots of me updating the rental she then says we'll let me go out and back in to see if it's changed. And what do you know, she says oh here it is 6/6/23 @ 10am. Then proceeded to act like she didn't just threaten me with jail ALL BECAUSE SHE DIDNT GO LOOK AT THE ACTUAL INFORMATION.Rena R.
Was charged for 2 days and only rented for 6 hours and drop at a certain time and cashier dis not closed my order at the time but later will not rent from this place againJose P.