We arrived at the location and the truck was not there. We had to call the U-haul customer service number which dispatched us to the point of contact in that area and advised us the truck is located at another location and then we had to go back to the previous location to the lock box to retrieve the keys, and then back to get the truck… the entire process coming from out of town was frustrating and unclear. Please fix this issue so that customers picking up at this location understand that there are two different stops for truck and lock box to minimize confusion when they are renting. Overall the U-Haul representative in the USA on the phone was very helpful and provided the support and guidance required. Thank you
Sophon P
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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You need to let customers know that when they rent a one way truck and only want it for a day that they will be charged for 3 therefore the ridiculous cost. I will not be using uHaul ever again.
Dave MThe equipment received was very poorly maintained. The cargo door was very very hard to open. Could have been lubricated. Ordered furniture dollies rental, but they werent in the rear of the truck when i picked up the vehicle. Although i was given refund for the dollies rental, my moving experience was very very hard. I regretted picking uhaul as my truck rental company.
Praveen RThis place has no parking space at all. Renters had to park the trucks in front of the store in the middle of the driveway of the place. The key drop hole was not obvious. I had to walk around the store untill I noticed a hole in one of the grages doors. The store main door shoould have a sign to indicate where to drop off the keys.
ZIYAD MThere was nothing to scan at the drop off location. I had to figure out how to do the drip off myself.
MITCHELL L