Customer Reviews for Bells Corner Auto
(U-Haul Neighborhood Dealer)

632 reviews

1912 Robertson Rd   Nepean, ON K2H5B8

(613) 742-7575

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(613) 742-7575

1912 Robertson Rd
Nepean, ON K2H5B8

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Overall, it went smoothly. The truck was too big for 20 boxes! I could have gone elsewhere, rented a van and maybe pay a little less.

CHANTAL GONEAU 
Rating:
5.0

Customer did not leave a comment.

Pure Stream 
Rating:
3.0

There is some confusion with the process as described in the app. It tells you to go to the vehicle which is parked a few buildings down the street, but then once you confirm the vehicle number, it tells you a code for the lock box which is back at the auto shop. So there was some driving back and forth between the vehicle itself and the lock box in order to get the key. The instructions should tell you to get the key before you go find the vehicle.

Owen Lareau 
Rating:
5.0

Customer did not leave a comment.

Karen DiRienzo 
Rating:
5.0

Customer did not leave a comment.

Pure Stream 
Rating:
3.0

Customer did not leave a comment.

MATTHEW HALL 
Rating:
1.0

Really bad customer service. Almost an hour late.

Derek Drwiega 
Rating:
5.0

Customer did not leave a comment.

Joyce Larose 
Rating:
5.0

It was the best experience of my life. A little bit nervous but was amazing. Thanks a to UHaul

Abhishek Reuben Dass 
Rating:
3.0

Appliance dolly that was requested was not provided. I advised the location when I returned the rental but I was still charged for it.

Brent Coghlan 
Rating:
4.0

Customer did not leave a comment.

Michel Barthe 
Rating:
2.0

The key and the Truck are in separate Locations, which means extra drive and more issues when following the return steps on the app which needs to verify the location and I wasn't able to take a picture as required and I guess this was the reason to charge me an extra 20$.

Imad EL Moubayed 
Rating:
5.0

Customer did not leave a comment.

cristian Osorio 
Rating:
5.0

Customer did not leave a comment.

Sylvie Charpentier 
Rating:
4.0

Nothing

Engelbert Tanglao 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul McLaughlin 
Rating:
5.0

Customer did not leave a comment.

Marc Thumm 
Rating:
4.0

Customer did not leave a comment.

mike johnson 
Rating:
5.0

Customer did not leave a comment.

Bruce Ernhofer 
Rating:
1.0

Customer did not leave a comment.

Jeff Norman 
Rating:
5.0

The automatic truck return didn’t work. Even after I made sure location services was activated, it still wasn’t able to confirm my location or that I was at the right address. It was after hours but luckily the employee was still at the location and was able to help me return the truck and she closed the account.

Thomas MacLean 
Rating:
5.0

Customer did not leave a comment.

Mark Kelly 
Rating:
1.0

Nobody was there and it was unclear if it was the right spot

David Michael Ashbourne 
Rating:
4.0

Customer did not leave a comment.

Don Fincham 
Rating:
3.0

The key drop box is not clearly indicated. It is not marked with "U-Haul".

Jerome Nantel 
Rating:
4.0

Customer did not leave a comment.

lee berthiaume 
Rating:
4.0

Be prepared for the pickup with the keys ready and in the right place.

Jason Jaskolka 
Rating:
4.0

The $80.00 late fee was excessive considering the requirement to log into Uhaul to return the truck. It was on site by the required time, the office was closed, so the digital approach was the only option. Not acceptable, and this Will definitely be a deciding factor in future rental. Your competition does not require this added step that turns into simply a case grab, and additional tax, if you will. Most disappointing.

Jesse Main 
Rating:
2.0

Terrible drop off experience. Not impressed at all.

Evan Dudley 
Rating:
5.0

Customer did not leave a comment.

Patrick Feuerherm 
Rating:
4.0

Customer did not leave a comment.

ROMAN BAKUSHCHYK 
Rating:
3.0

After hours drop off, easily done.

Ivan Chomiak 
Rating:
4.0

Customer did not leave a comment.

ALLEN GAILACHIUK 
Rating:
1.0

App GPS wouldn't work because parking lot drop off location is too far from the key drop and uhaul location bar code.

Sam FUDGER 
Rating:
1.0

This will be the last time I rent from U-Haul. Completely unimpressed with the customer service. Made in person arrangements the day prior. The day of pick up delay me over 45 minutes. Costing me over $110 to have 3 labourers waiting for me to arrive late. Feel free to reach out to give me a reason to continue to put up with this poor service. David D’Ascenzo 613-581-5030

DAVID DASCENZO 
Rating:
5.0

Customer did not leave a comment.

Gregy Parnoutsoukian 
Rating:
1.0

This experience is definitely the worst I had with Uhal: - the uhal truck was located at a different place than the one on the app. I was driving looking for the truck with no clue utile I found it at another garage that is 3 min drive away. - the lock box access code was not provided through the app and I had to call and wait 15 min on the line to get. - the lock code contained the wrong key, which cause me another drive back and forth to the garage and another 15 min of wait time with customer support. - the uhal place is run by a used car dealer and he had many used cars parked on the very narrow garage he had. I hit one of his cars that are parked in a wrong spot because of the driving back and forth between where the truck was parked and where the lock box was mounted. This is the last time I will rent a truck from uhal. You wasted my time, money, and effort in this poor location. I really wish that there is a rating that is less than poor to chose. Luckily there are other truck rental vendors who value their customers more.

YEHIA BELTAGY 
Rating:
3.0

Customer did not leave a comment.

Leslie Reissner 
Rating:
5.0

We dropped off the truck on the Victoria Day Sunday. I am waiting to receive my final confirmation of payment.

Janis Baker 
Rating:
5.0

Customer did not leave a comment.

Kim Redpath 
Rating:
3.0

Very small parking lot with a lot of cars on it. Was difficult to park a 26 foot truck in such a small area. I dropped off after hours so didn’t get the chance to speak to anyone.

Brendan Toniolo 
Rating:
5.0

Customer did not leave a comment.

Lauren Evans 
Rating:
3.0

This new no contact thing is very slow process and takes forever qnd confusing definitely not greatest business model ..

Martin Goneau 
Rating:
5.0

I asked the pull cart and paid, but It was not the truck inside.

Inmoo Huh 
Rating:
3.0

Truck interior was dirty, garbage left. Communication on truck location was poor - Was never notified of location change.

Kevin Barker 
Rating:
5.0

Customer did not leave a comment.

MICHAEL POLLARD 
Rating:
3.0

Please improve instructions how to retrieve the key. Because there were two separate locations involved. One where the key box was, the other where the truck was parked. I wasted time looking for some key box only to be told that it was in the other location.

JUNARD LEBAJAN 
Rating:
1.0

The truck was parked in a different location far from the address on the website and you have to go back-and-forth if you are using self check in. The truck was covered with ice and it had a flat tire. Strongly not recommended.

Amr Elgendy 
Rating:
1.0

Customer did not leave a comment.

Daniel Kosick 
Rating:
3.0

Customer did not leave a comment.

DAN PAVLICIK 
Rating:
4.0

Customer did not leave a comment.

Amin Iranpour 
Rating:
3.0

The truck I reserved wasn’t available, and the dolly and moving blankets were not available either. We were given a similar truck but no apologies. I was refunded for the dolly and blankets but it made my move more challenging

Lori Berketa 
Rating:
3.0

Too much snow covered and the truck had to be pushed through parking.

Vijay Pereira 
Rating:
3.0

Customer did not leave a comment.

TYLERI MACDONALD 
Rating:
5.0

We were directed here because the equipment we wanted was available here rather than at the Coventry Location.

Jean Cloutier 
Rating:
1.0

Wrong mileage listed on contract. Owner listed the mileage on the contract as 50km less than what it actually was. Truck was late in arriving. App did not work to sign truck back in. Truck location parked at different address than actual office. Would not recommend. Very poor experience.

Sarah Sharkey 
Rating:
5.0

Customer did not leave a comment.

Sebastien Larocque 
Rating:
1.0

The trucks are parked off site ( 1/2 km away). So the on-line process is not easy to follow. Having to drive back and forth during the process. The process asks you to verify the truck and then get the keys. Should be the other way around. Very frustrating and time consuming. Also, recommendation to filling the gas tank should be much more prominent before you start the check -out procedure.

Guy Somers 
Rating:
4.0

Customer did not leave a comment.

Joseph Seeber 
Rating:
1.0

The location of U-Haul was not the location of the vehicle. The keys are at one location and you have to travel down the road to the actual vehicle. The steps required involve you going back in forth and very time consuming. I barely used any gas as was charged nearly $30 when I used maybe $10. Uploading pictures is a problem, overall experience was terrible.

Guy-Robert Gamache 
Rating:
2.0

Location where I need to be to pick up the keys (i.e. Bells Corners Auto at 1912 Robertson Rd.) is different than the location of the U-Haul truck. I have to make a drive to get to the truck. This was such a hassle when I came back to return the truck. I was using the online return process and it was very user-unfriendly and a real hassle. I had to start the process at 1912 Robertson Rd. but then the application / online process asks for specific pictures that I have to upload. That meant driving back and forth to get to where the truck was parked and then back to the location that I am supposed to be at. Was unhappy with this and it took more time to go through the online tool and do this back and forth. I am not recommending this location or the web-based process. Too many steps and at one point things froze and I couldn't complete the process in time. Very stressful.

Ali Masoud 
Rating:
4.0

Customer did not leave a comment.

Venkatesh Gopalakrishnan 
Rating:
2.0

Closed. In sufficient parking. Key drop off box hard to find.

David Hunt 
Rating:
3.0

Customer did not leave a comment.

Lucien Cattrysse 
Rating:
5.0

Customer did not leave a comment.

Steven Blair 
Rating:
5.0

I rented a cargo van from this UHAUL location twice in the last 6 months. The service that I received was beyond my expectation. I highly recommend this UHAUL location.

PING FENG 
Rating:
2.0

The online checkin and closing process needs to be much more streamlined. It is presumably meant to save the customer time, but takes much too long to complete.

Tabish Ayoubi 
Rating:
5.0

Drivers cab filthy tried sending picture didn’t work

ADAM KING 
Rating:
5.0

Customer did not leave a comment.

Sebastien Beaulieu 
Rating:
4.0

expensive for 4 hours when they say its 19.95 plustax/ per km was under 150 km did move an tiem in town and cost me 142.00$ plus gas should of went with discount its cheaper!

Lisa McArthur 
Rating:
3.0

Customer did not leave a comment.

Maureen Cleary 
Rating:
3.0

I didn't receive dolly that I requested . I surprised about it in the location !

Amir sadreddini 
Rating:
5.0

Customer did not leave a comment.

Richard Moore 
Rating:
4.0

Everything was very good and easy

Lionel Casey 
Rating:
4.0

Customer did not leave a comment.

PETERRYAN BLAZEJEWSKI 
Rating:
1.0

The vehicle was NOT parked at the address providing the rental. It meant I had to take the key from the rental address and get myself to a restaurant located down the road in whose parking lot the vehicle was parked! Upon return, I had to do the reverse; I had to first drive to the rental address, begin the closing process online to allow the UHaul website to access my location to verify the van was parked at the rental address, DRIVE IT BACK TO THE RESTAURANT down the road to PARK it as told by the rental location, and then GET A RIDE BACK to the RENTAL Address to RETURN the KEY!!! Please appreciate how frustrating a process this was in my experience. I was fortunate that my wife was available to drive me back and forth; just imagine someone having to walk back and forth between the Rental Location and the Actual Vehicle Location! This is not how your business should operate; I won’t use this Rental Location in future UNLESS they actually keep your UHaul vehicles at the SAME ADDRESS AS THEIR RENTAL OFFICE location.

Daniel Jeffrey 
Rating:
4.0

Customer did not leave a comment.

James Strickland 
Rating:
1.0

Customer did not leave a comment.

Christine Burwash 
Rating:
3.0

Customer did not leave a comment.

Mark Constantine 
Rating:
4.0

When the customer brings the truck back with more gas than when they picked it up because the fuel capacity of the truck specified on the rental agreement is incorrect given the price of gas the customer should be compensated for the $35 difference. I would like a credit applied to my credit card.

ray cot 
Rating:
1.0

Reservation was wrong...customer service was horrible...check in is not is a 5 min walk from vehicle location..did not have dollies that were requested...horrible experience at this location and will not use it again

SANDRAANNE MACLELLAN 
Rating:
4.0

The truck share 24/7 is horrible and confusing. Instructions vague it told me to return keys then take picture of gas afterwards?!

Mary Leona Scanlon 
Rating:
5.0

Everything was fantastic, this dealer and owner were A1. You couldn't change anything. I've used other UHaul locations and this is the best.

Wendy Artelle 
Rating:
3.0

Our truck was not in place at pick up time. We had to wait two hours for the office to open. When they opened, it turned out the truck was parked in the wrong location.

Gavin Harvey 
Rating:
5.0

The uhaul app would not find my location for mobile return. Location services were on. This could have been an issue if it was after hours.

MARION GLADSTONE 
Rating:
2.0

Vehicle was covered in snow upon arrival. Only 1/4 tank of gas, had to put more gas in then what was needed. Do I get a refund for the extra gas? Office did not have proper equipment to process my credit card.

Chase McNeill 
Rating:
4.0

I did a self drop.

Oluwatosin Animashaun 
Rating:
4.0

Customer did not leave a comment.

HARSHIL PATEL 
Rating:
3.0

Customer did not leave a comment.

YASSERMOHAMED FA AMER 
Rating:
4.0

Customer did not leave a comment.

JILL ALEXANDER 
Rating:
3.0

Customer did not leave a comment.

RONALD LEONARD 
Rating:
4.0

Customer did not leave a comment.

Matthew Thomson 
Rating:
5.0

Make sure the vehicle the customer wanted will be there instead of the other kind one other than that everything was smooth and easy. Thanks

PING FENG 
Rating:
3.0

Your return process didn’t work for me as your website couldn’t get my location from my phone

STEPHEN JAWORSKI 
Rating:
5.0

Customer did not leave a comment.

PATRICDANIEL SAHLGREN 
Rating:
3.0

Customer did not leave a comment.

MOSTAFA PAKPARVAR 
Rating:
5.0

Improve the process to get the lockbox code. I booked online without making an account and it was incredibly difficult to navigate the U-Haul system to find my lockbox code as it was constantly asking me to login but I never made an account.

Adam Ortner 
Rating:
3.0

Customer did not leave a comment.

Caitlyn Prevost 
Rating:
3.0

Truck location not the original location planned. Truck was parked at another lot away from the location.

JONATHAN CORBETT 
Rating:
3.0

Had I been doing the 24-7 check-in before this location was open for business I would have never found the truck.

Barry Emmerson 
No reviews have been submitted for this location.

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