Your company "human factors engineering" process software and customer management processes are cumbersome and inefficient.Craig W.
Trailer Rental & Towing in Moscow, ID at U-Haul Storage of Moscow
Moscow, ID 83843
(W of US 95)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Moscow, ID 83843
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
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Customer service was exceptional. They were knowledgeable, efficient, and friendly. Great experience.Debra H.
Help the customer out instead of being assholes wouldn't give me a discount on my trailor that we had to go over 200 miles around trip and the customer service and internet went down tried to get a hold of someone and. No one would answerVickie W.
Much better experience than last time!!!Christina B.
The only issue that could be better is you have to walk in to check in then go back out and hook up (trailer) then go back in to process payment which takes extra time if others are waiting.Bradley W.
Oddly enough this rental was a disaster from the beginning.....all the way to the end. I would only use this service if it absolutely necessary. I rented two months ahead of time, only to get a call the day before to change my rental. Then they raised the price of the rental. Then, even though I promised extra miles to cover there mess up, I was charge an overage on miles. Absolutely horrible!!!!William C.
Not only is this a premium U-Haul center, it has everything, The staff is knowledgeable and helpful They do what they say. We would definitely use them again.Steven B.
it was so stressful trying to pick up the uhaul that we reserved in advance. We were given the run around by all uhaul staff. I called to check if our trailer had come in day of moving @2pm. I was told they had one but I better get there now if we wanted it (mind you our reservation said 4 pick up). Or we would have to drive 20miles out of our way to pick up a different one. Awful experience all together I would not recommend uhaul or use them again.Eric B.
On the phone I asked for a breakdown of all the charges, but when I arrived, I was surprised with a another insurance charge. I waited 30min to pick up the van I reserved. They didn't warn me before hand that I would need to have a verbal confirmation for emergency contact. When we dropped of the van we waited another 30 min for help. We watched people who arrived after us get helped immediately. PLEASE TELL PEOPLE ABOUT THE SELF CHECK OUT OPTIONS. What a frustrating and expensive visit to UHAUL. Totally disappointed.Julia M.
Went to the store to arrange for a trailer, was told they didn't have any one-way trailers. After several minutes of questioning what was available for a one-way the gal finally looked and said they did have a 5X8 trailer she could let go on a one way. This interaction was time consuming and unnecessary, not what I expect from a company whose purpose is to rent moving equipment. They had a lot trailers at the store.Christian S.
Very nice and very helpfulTIMOTHY G.
Computers were down and they sent me out with the right turn signal not working on the trailerloyd S.
This time in particular was fine, but ordinarily there is a *HUGE* wait to get anything. It just seems like such an inefficient process (or at least the execution of it). It's too bad this is the only real u-haul store for miles.Mikel I.
The 15' truck driving cab part was not clean, the cupholder and dash were dirty and the floor needed vacuuming.Doreen M.
I needed to drive 60 miles to pick up trailer, return home, another 60 miles. Load my car and deliver to the repair shop and return the trailer, another 60 miles and the home, you guessed it, another 60 miles. Total trip of 240 miles. It would be nice to have a closer Uhaul location.Robert B.
Very friendly staff!Cynthia W.
I had poor connectivity so doing the online check out and uploads took forever. Then I wasn't able to complete the check in process.; so I finally gave up and just dropped off the keyJamie B.
This whole situation was a complete mess. I will not be using this location ever again. The employees I did have an interaction with were rude and completely unprofessional. At the time of reserving it was somehow set as a round trip which is 8 hours. Upon picking it up I was told it was entered wrong and I should just call the number and everything would be taken care of. I did just the the next day after driving calls to find out the drop off location. The person on the phone told me I needed to return it in Lewiston which was 8 hours away and was not happening as the Moscow Uhaul knew it was a one way and messed up the paperwork. After going back and fourth for 30 mins, and being told I'd have to pay the difference of travel pay and I figured it wouldn't be that much so I wasn't worried stuff happens. Then, I got transferred to a Twin Falls Rep who was the most pleasant person I've talked to this entire time explained that if I wanted to drop it off in Twin Falls I would need to pay $430, which is absurd. She offered if I took it to Boise the fee would be taken care of, which I did that and drove it 2 hours back to Boise to avoid the fee. In the end of the employees were maybe somewhat nicer, willing to help and cared about their job the Moscow Location wouldn't be terrible..Dylan R.
Wear a mask.Kaj N.
Emily was amazing.Jesse G.
I was told when I rented the trailer I could drop it off at any location. I got home unloaded and took it to the closest open office. They said thanks and sent me on my way. Then I got a bill for an extra $60.00 charge. Stating I didn't take it to the proper location. I expect the money taken from my account without my permission to be returned immediately.Roger R.
Jacob, the young man who checked the van out to us was outstanding. Very personable, friendly and informative. The manager, I believe his name is Matt, is very professional and very helpful. We rented a cargo van three times from UHaul in December/January. All rentals went fairly well, this last rental experience was the best of all thanks to Jacob and Matt.Richard B.
10ft trucks need more walk around space. I rented in the evening and more parking area lighting would improve the service.larry E.
The whole experience was a positive one.Thank you.Michelle H.
Honestly, this location is everything the phrase â€œit's fineâ€ stands for. The service is fine i guess, be prepared to wait no matter how busy, the location is fine- just don't get your hopes up about parking. Having to schedule 24 hrs in advance to accessing a unit you pay for is ridiculous, and then leaving it in a crowded and hardly accessible location is ridiculous. I didn't want to rip my hair out being there but I wouldnt recommend using them to anyone.Madison N.