The online process and pick up of the truck took entirely too long. I needed the vehicle early Saturday morning to get an early start because of the heat. Early pick up time was not available on Saturday so I changed the time to Friday at 5:00 pm. Once we arrived it took forever. Take pictures of everything, upload drivers licenses, but the biggest problem was providing information of a third party who could verify my identity by phone. My daughter and son-in-law were out of the country on vacation, my grandson was with me as an additional driver, his girlfriend didn't answer the phone, etc. Then an agent called me to let me know they couldn't reach the contact person and I had to provide someone else. I'm 75 years old, hearing impaired, and all this was taking place in 100 degree weather. Give me a human being in an air conditioned office please. And, to top it off I was charged an additional day because the truck had to be returned by 5:00 am Saturday morning. We hadn't even started by that time.
Carol S
East Avenue Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lincoln, CA 95648
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Very smooth pickup of trailer. The rep was very nice and accommodating. He answered all of my questions and walked around the trailer with me. Tested all operations and off I went. Great experiance.
JEFFREY DI rent often and this location is the best I’ve used!
TRACY TEasy drop off. Friendly staff AND I got a fresh baked cookie :) Thanks U-haul for an easy enjoyable rental experience. This is why I always come back.
COLIN KI didn't talk to anyone just dropped it off with the app. So it is not that the personnel wasn't helpful just didn't use their service-really should be an N/a option on the survey.
Jennifer W